Economics & Policy

No money mo’ problems

by Jeremy Arbid
written by Jeremy Arbid

Less than 50 percent of the funding needed to help Syrian refugees in 2015 was pledged at the third Kuwait donor conference in late March. The concern is that the dismal response to the pledge drive will further erode the basic life services refugees receive, while need continues to increase as humanitarian aid dwindles. Lebanon, already struggling under the weight of its refugee crisis, risks further economic decline and security instability.

The government could only bury its head in the sand for so long — the downward trend in available aid has forced Lebanon to shift its approach. Where once the government took a backseat in responding to its refugee crisis, it now is taking the lead with support from the United Nations via the Lebanese Crisis Response Plan (LCRP), first introduced in December 2014.

Those fleeing the brutal war in neighboring Syria have boosted the population of Lebanon, according to LCRP estimates, to nearly 5.9 million, and over half (3.3 million) are in need of humanitarian aid or economic recovery support. The international aid response has not kept pace with the increasing number of those in need — the nearly 1.5 million Syrian refugees both registered and not, 313,000 Palestinian refugees, as well as 1.5 million vulnerable Lebanese. The refugee crisis has also strained the country’s economic and security stability, and the government, via the LCRP, has finally recognized this crisis as a reality.

[pullquote]“Lebanon today is facing an existential threat”[/pullquote]

“Lebanon today is facing an existential threat — it is no longer a refugee crisis, it is a Lebanese one with everyone affected — both the Syrians and Lebanese are affected,” says Hala Helou, an advisor to the Ministry of Social Affairs — the government agency coordinating the LCRP. It is, she says, a comprehensive integrated plan that does not differentiate between the humanitarian and developmental needs for Lebanon.

“Everybody sees this as a protracted situation and nobody is expecting [it to end soon],” Helou says, adding that the expectation is that funding for the refugee crisis, at some point in the not too distant future, will dry up. “We as a government would be left with 1.5 million Syrians in addition to 4 million Lebanese and 400,000 Palestinians with no support whatsoever and we would have to rely on our own resources that are already very weak to tend to these people — supporting our services right now would be the best solution for the future,” she says.

Where’s the money?

Beyond addressing the humanitarian needs of the vulnerable population, Helou says the LCRP will maintain services to prevent further destabilization in the country. The number of poor in Lebanon, she says, has risen dramatically since 2011, by nearly two thirds, while unemployment has doubled. “In these four years, poverty has increased drastically in the country creating certain instances of extremism — whether with the Lebanese or with Syrians — and for us the only way we can protect our youth is to provide for them in a certain way which is not humanitarian assistance — not giving them food or shelter — rather it is by creating jobs and helping them become productive and have some income.” The plan, she acknowledges, is not a long term solution, but rather one to maintain some sort of security and stability.

In 2013, according to the UN-OCHA’s donation tracking website, 72 percent of Lebanon’s total requests received funding, totaling $1.2 billion; the region-wide appeal that year was also one of largest responses in UN history. Last year — Helou says Lebanon was the second funding priority following Syria after the Kuwait donor conference — requests for the country rose to $1.5 billion but only 61 percent of the requests were funded. This year, the total appeal to address the region wide refugee crisis reached $8.4 billion — with Lebanon requesting $2.1 billion — but the pledging result of $3.8 billion at the Kuwait conference, held in late March, suggests less than 50 percent of the region’s request might be funded. Lebanon’s received funding through mid April has reached just over $300 million, 15 percent of the need, and promises at the Kuwait conference, Helou says, must turn into commitments, the distribution of which is not yet decided or at least not yet publicly available.

Daniel Gorevan, Syria crisis policy lead for Oxfam International, a humanitarian organization addressing refugee needs in Lebanon and the region, also acknowledges that funding is not increasing at the same level that need is increasing. “The scale of humanitarian need is rising at a much greater pace with more displaced — hundreds of thousands upon millions of refugees. The main problem is that funding increases are not keeping pace with the rapid increases of people that are in need of assistance,” in Lebanon and neighboring countries he says.

[pullquote]“It is everybody’s responsibility and nobody’s”[/pullquote]

Oxfam published its 2015 fair share report showing the level of funding each country makes available to the humanitarian response in contrast to their gross national products (GNP), while also noting the number of Syrian refugees countries resettle. Gorevan says the reasons behind publishing the fair share report is to develop an accountability mechanism for UN appeals. “It is everybody’s responsibility and nobody’s, so the reason we breakdown the ability of countries to pay based upon their GNP was we could be more specific about who is contributing and who is failing,” he says.

According to that fair share report, in 2014 three of the world’s wealthiest countries, as a measure of their GNP, contributed at or above 90 percent of what is their country’s fair share to the Syrian refugee appeal — the United States contributed $1.7 billion (97 percent of its fair share), Germany contributed $425 million (111 percent), and the United Kingdom $432 million (166 percent) — to the region wide Syrian refugee appeal. But not every wealthy country paid its fair share — Russia contributed only $46 million (7 percent of its fair share), Japan $149 million (29 percent) and France $154 million (57 percent). However, the fair share report doesn’t consider donor priorities across humanitarian appeals, only pledges to the Syrian one.

Aiding the host community

Gorevan also points out that Oxfam’s fair share report emphasizes the view that the international community’s funding of the UN appeals — for life saving assistance — is the bare minimum of what they can do. “We are also calling for bilateral and multilateral donors to [recognize] the broader challenges countries are facing in hosting so many refugees. In Lebanon [the presence of] over 1 million refugees obviously places a huge strain on health services and water infrastructure, schools and all the other services in the country. We’re asking for these economic aid packages to benefit both refugees and host communities in the services they provide and the jobs that they create.”

That, says the ministry’s Helou, is the shift in addressing refugee needs that the LCRP represents: it is a decision by the government to articulate how to maintain services to refugees rather than the mixed and overlapping priorities of the UN and NGOs. The preferred option for donors, she says, has been to fund the UN and NGOs directly based on their own priorities, which are not always the Lebanese government’s. Helou notes that the government, through the LCRP, is “agreeing with the donors and the UN that there needs to be a shift where, even if the funding is going directly to the UN without any role for the government, [funding must] be in line with the priorities of the government.” She specifies that the $2.14 billion plan targets the most vulnerable Syrian refugees and poorest Lebanese to provide food, shelter and other basic material needs while, at the same time, the plan invests in institutions and organizations that strengthen delivery of services to support Lebanon’s stabilization. The LCRP, Helou explains, also includes longer term projects to be undertaken by different ministries and the Council for Development and Reconstruction that would help develop infrastructure and calls on more investment for Lebanon and its economy. This is to, for example, “create more job opportunities for Lebanese youth while allowing Syrians to benefit from certain jobs where the law allows them to work,” she adds. Helou goes on to explain that the Lebanese government needs to “think long term because this is a protracted situation and the Syrians might be staying in Lebanon — [we need to be able] to maintain living conditions for the refugees [and] take care of the Lebanese too,” she concludes.

[pullquote]For Lebanon the indicated decline in funding will, predictably, be disastrous for the country and refugees specifically[/pullquote]

The trend in funding the region’s refugee appeals appear to be on the decline. Other crises like last year’s Ebola outbreak or the more recent conflict in Yemen, say both Helou and Gorevan, have increased demand on donors’ aid budgets while the scale of the Syrian refugee crisis continues to increase. “When Ukraine happened most of the European money was rechanneled,” Helou says.

For Lebanon the indicated decline in funding will, predictably, be disastrous for the country and refugees specifically. Gorevan says Lebanon will see a deepening of the dynamics witnessed last year: “Less assistance for less refugees, smaller rations and more targeting. The practical implications of that — which we’re already hearing — is confusion as to why this is happening, and increased desperation of the refugees.”

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Leaders

Better together

by Executive Editors
written by Executive Editors

The world is slowly waking up. A new industry is here: fintech. While banks have traditionally been the guardians of financial transactions, in the last decade and a half, nontraditional players have begun to pose a threat to their business, putting pressure on banks to evolve. From Paypal and Google Wallet to Facebook’s recent announcement that it would start a free payment service, the technologically savvy alternatives to banks that are popping up are starting to eat at the traditional giants’ bottom lines.

To mitigate the risk of being overtaken by these young companies, large global banks are starting to make investments in more technological tools to help them compete. And they are serious about it. Global investment in financial technology — “fintech” — companies has tripled from $4.05 billion in 2013 to $12.2 billion in 2014, according to a 2015 report by consulting giant Accenture.

While some banks in Lebanon are more attuned to these trends and are starting to make investments into technology companies with financial gear, overall the sector is slow on the uptake. But there is a major problem for tech savvy banks: the dearth of local fintech partners. The most forward thinking banks tell Executive that the tech startup ecosystem is not as mature in Lebanon as it is in other countries such as Turkey.

This is a missed opportunity for our budding local tech startup ecosystem. It is time for both the banks and entrepreneurs to start realizing the potential of new financial technology, and the business they could create out of it. On the banks’ side, investing in fintech products is a huge opportunity to distinguish themselves from the sea of other banks, as well as from competitors such as the big international payment businesses.

On the entrepreneurs’ side, banks could be major, stable clients. It is time for small enterprises to wake up and realize this potential. Banking is one of the most important sectors in Lebanon, with clear scalability implications. Building tools for banks means building tools for reliable clients that have cash to burn on technology budgets.

This is particularly important since recent government (at least in talk), central bank and private initiatives have made it clear that stakeholders want to grow Lebanon’s tech startup sector. And sizeable amounts have been thrown towards encouraging entrepreneurship, either directly or through investments. The central bank in particular has been pushing money into the ‘knowledge economy’ through various means. But for such initiatives to succeed, investment must be in the types of businesses that stand a chance.

While Lebanon does have a budding and diverse startup ecosystem, many of these startups are focusing on overcrowded business-to-customer models. While these initiatives are commendable, the saturated Lebanese market — and the rest of the Middle East and world — may not need another copycat app.

Instead, it is perhaps better for Lebanese entrepreneurs — or some of them — to concentrate their time and resources on building businesses that are more needed and that have concrete, reliable clients: the banks. For the sake of both individual company survival and the growth of a tech sector, the answer lies in the banks. Deliver the fintech.

But this is not a one way street. Banks should also realize the potential of technology startups that create inventive and innovative products and services to satisfy the ever changing younger generations of customers. And the fact that many banks in Lebanon are still blind to this is a huge problem — for them. Banks in Lebanon need to start taking the advent of new technologies and competitors seriously. And that means start investing now for the future.

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Economics & Policy

Holy waters

by Jeremy Arbid
written by Jeremy Arbid

The Beirut Port is thriving, the Port Authority’s director Hassan Kraytem, tells Executive from his panoramic office overlooking the shipyard. Its success — the port transferred nearly $55 million of its profits to the treasury in 2014 according to data from the Finance Ministry — is largely due to its growth into a transshipment hub and an increase in container traffic. But a plan to expand the port to increase this capacity has resulted in labor strikes and political controversy.

Whereas today the fourth basin can only handle ships carrying general cargo — commodities such as grain and flour, cars and other goods that are not easily containerized — the plan is to fill the basin and create a multipurpose terminal to handle both general cargo and containers. Filling the port’s fourth basin is the point of contention. Truck drivers shuttling goods from the port to destinations in Lebanon and beyond had called for work on the expansion project to stop, arguing that jobs would be lost, with Bkirki — the seat of the Maronite Catholic Patriarchate — and the Lebanese Forces, Kataeb, Free Patriotic Movement (FPM) and Marada Movement supporting their cause. It is yet unclear why the Church has gotten involved. Minister of Education Elias Bou Saab, a FPM party official, told The Daily Star in February that in the absence of a president the Church was the best representative of Christians. Local media reports suggested the Council of Ministers would meet in late April to debate the issue but as of yet no compromise has been reached. The Church did not respond to a request for comment.

The Port Authority, meanwhile, argues that the expansion is, in Kraytem’s words, “purely economical — a project that is in the interest of the port and of Lebanon as a whole.” Until the two sides sort out their differences, the expansion is on hold with ongoing discussions that could result in alterations to the original plan.

Reaching capacity

A colorful mix of containers sit stacked on top of one another in Beirut port’s container terminal. Completed in 2000, operation of the terminal commenced only a few years later under subcontracted management by the Beirut Container Terminal Consortium (BCTC). The original capacity of the terminal allowed processing of up to the equivalent of 745,000 twenty foot containers (TEU) per year. Capacity quickly peaked according to statistics available on the BCTC website and by 2010 the terminal was bustling, handling nearly 1,000,000 TEU annually.

[pullquote]“If we don’t implement that expansion we believe that in 2018 the port will reach saturation for general cargo and containers”[/pullquote]

Thus began a first phase in expanding the terminal’s capacity to process up to 1,200,000 TEUs per year and for quicker turn around in servicing ships. Today, Kraytem says the container terminal is again quickly approaching capacity levels — BCTC says TEUs last year totaled 1,211,033 — and in only a few years will create a bottleneck in the unloading and loading of containers onto vessels, thereby slowing shipment times and placing the port’s competitiveness vis-à-vis regional ports in jeopardy. For this reason, Kraytem says expansion is necessary. “If we don’t implement that expansion we believe that in 2018 the port will reach saturation for general cargo and containers.”

The project will build a new quay that can accommodate the largest vessels that come to the Beirut Port, Kraytem explains, with the area behind the new quay to be filled, creating a backyard for storing and stacking all of the cargo and containers. “In a couple of years’ time, these people’s livelihood that they’re trying to defend will be affected — the port will be saturated and cargo will start either moving to other ports or getting more expensive for the Lebanese consumer.”

A new multipurpose terminal, Kraytem says, will be on a similar work schedule as the container terminal — 24 hours per day, seven days per week, 365 days per year — managed by BCTC, where work is carried out round the clock by their employees. The port has its own employees and the truckers are independent contractors. Jordan Srour, an expert in port operations management at the Lebanese American University, says Lebanese labor law is much more flexible than that of, for example, the United States, where the International Longshore and Warehouse Union would not allow the extent of the hours that workers in Lebanon accommodate. Yet the quay in question services ships for only eight hours a day; it is not clear to Executive whether the truckers’ union plays a role in limiting working hours on this quay, and the union did not respond to Executive’s requests for comment.

Feeling congested

The port is now linked directly to 60 destinations — mostly in Europe, Africa and Asia — and traders have a wide array of possibilities to export to or import from. It is market forces, says Srour, that make the container a very appealing method of shipping, “It’s absolutely just economic dynamics — what people want to purchase and what people want to import and export.”

Global port connectivity has been a boon for Lebanese traders, says Kraytem, because companies like Mediterranean Shipping Company or CMA CGM Group with their large vessels compete to take volumes to and from Beirut, so the consumers are benefiting from that competition. “Should that stop,” Kraytem adds, “you will see an increase in cost for shipping to and from Beirut. We will have [less] variety in the choice of lines and destinations, and much longer transit periods.”

[pullquote]“We always have to keep some buffer, [but] we don’t have a place to put one single container, at the current moment”[/pullquote]

The Beirut port is handling its current cargo and containers — Kraytem estimates TEU capacity to be 1.4 million — but excess capacity is now only enough to satisfy short fluctuations in increases to volume. A March decision by the Ministry of Finance’s Customs Department to inspect all cargo and every single container has pushed congestion at the port to its limit. “We always have to keep some buffer, [but] we don’t have a place to put one single container at the current moment,” Kraytem points out. Keeping a buffer for containers as temporary storage space at the port is crucial, he says, enabling the container terminal to continue unloading and loading ships quickly.

The growth of general cargo — i.e. non-containerized goods — at Beirut Port has remained steady, rising only slightly from 1.8 million tons in 2005 to around 2 million today. However, growth in container volume, Kraytem says, has risen dramatically in the same period, “We have gone from [processing] daily 324, on average per day in 2005, to almost 800 containers per day. 800 going out and 800 containers coming back empty.” Were expansion at the port to happen, that growth would continue, with profits transferred annually to the treasury also expected to rise, Kraytem concludes.

The main issue at hand for Kraytem is that growth in global shipping has been in container transport because of its efficiency, and Beirut Port needs to keep up. In ports throughout the world, containers have become the standard, easily transferred from ship to truck to rail. Because of this standardization containers are the most attractive way to send goods and products — for example, flat screen televisions, jewelry or clothing — generating customs revenue for the government. General cargo, meanwhile, typically involves goods that are subsidized by the government and are therefore less attractive in terms of the revenue generated.

The World Trade Organization forecasts the global goods trade will grow by 3.3 percent this year and 4 percent in 2016. Intra-Mediterranean container volume trade is expected to rise from 14.9 million to 15.6 million in 2015 and 17.1 million TEUs by 2017, according to the Dutch consulting firm Dynamar.

Container volume growth roughly mirrors gross domestic product growth; McKinsey & Company, a global consulting firm, in a 2011 report observed that in Germany and France an “average annual GDP growth of 1 percent was associated with average container port growth of 3 percent.” The report also notes that port growth is dependent on its connections to the hinterland — the Beirut port’s bottlenecked trucking traffic at the entrance has no immediate solution so a valid question raised is how efficiently and quickly an increased volume of containers that port expansion represents could enter and exit the port.

Port expansion, Kraytem concludes, would benefit Lebanon — traders will continue to satisfy the demands of their customers and increased container capacity might encourage greater competition among shipping companies to use Beirut as their preferred transshipment hub, thus driving down shipping costs for importers and exports. The profitability that containers represent also means greater revenue transfers to the government. But the social implications on labor at the port, whether a loss in jobs is likely or not or how livelihoods might be affected, is an ongoing issue that might become clearer once negotiations for the expansion conclude.

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Editorial

Wanted: risk takers

by Yasser Akkaoui
written by Yasser Akkaoui

Our financial system needs to wake up. Once the dynamic driver of our nation’s economy, it’s long slumbered at the wheel, abandoning industry and entrepreneurial activity in favor of cozy deals on government debt. The result? Stagnant industry, few exports, a huge current account deficit and a morbidly high brain drain as our young people seek out decent employment abroad.

It wasn’t always like this. Forty years ago, young urban professionals — fresh products of the finest public education system in the region — were able to make a decent wage. They made it into the middle class because at that time, hard work was all that was required: keep your nose to the grindstone and you can afford a house, education for your children, even vacations.

At that time — just before the Civil War began — local manufacturers were internationally competitive. A dollar bought 2.25 Lebanese pounds, not 1,500 — and the pound was set to become an international forex and reserve currency. It would take nine long years of conflict and uncertainty to erode the power of the currency and push it into a death spiral.

But the Civil War didn’t just ruin the country’s purchasing power. It also pushed the banks into a deep hypnosis. After 17 years enjoying the spoils of a war economy, they became entranced by easy, risk-free government debt instruments — and in the process, they abandoned the private sector. This is an ongoing tragedy. Banks are a necessary component of any modern nation building exercise, yet today’s general managers and regulators are unwilling to take part in the risk — and reward — of new economic activities. They shy away from funding businesses unless supplicants offer up their personal assets as collateral. This deprives enterprising people with bold, innovative ideas the capacity to realize their ambitions and robs the economy of the benefits of the most important invention in capitalism: the limited liability company. Let’s not forget that without J.P. Morgan, Thomas Edison’s bright new world would never have happened with such lightning speed.

After 25 years of less than stellar rebuilding, it is time for banks to wake up and once again begin to bet on private initiative. Reconstructing a truly dynamic economy will take time, but it is the only way to drive exports, balance trade, increase jobs, raise our purchasing power and keep our youth here.

We have the human capital. All we need is the money — and the daring — to unleash this talent.

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Banking 2015Finance

The brave new world of banking

by Livia Murray
written by Livia Murray

Banking is on the move. Today, the sector has turned into something that couldn’t have been pictured some 20 to 30 years ago. New regulatory frameworks such as Basel III have placed more pressure on banks to regulate and mitigate risks. Their internal structures have been reshuffled by creating whole new teams and compliance departments, putting strain on the banks’ bottom line. But it is not just international standards pushed by central banks that are driving change in the banking sector. There is an onslaught from another side: the newcomer.

Between PayPal, Google Wallet and most recently Facebook, which just announced its forthcoming free payment service through its messaging application, an increasing amount of nontraditional players are getting into the world of financial transactions. These have entered the market and have presented a very clear message to the traditional guardians of payments: adapt or die.

Whether it is an opportunity disguised as a challenge, or the dystopian end of the banking sector, one thing that is certain is that banks globally are taking the call seriously. As the specter of new and unusual competitors in financial transactions rises, banking is seeing an overhaul globally with big banks increasingly thirsting for technologies that will help them remain dynamic.

Some of these, rather than wait, have even sought an active role in funding the development of these technologies. In 2014, giant Barclays and startup accelerator Techstars launched a startup accelerator to develop financial technology — dubbed “fintech” — companies. All in all, global investment in fintech companies has tripled from $4.05 billion in 2013 to $12.2 billion in 2014, according to a 2015 report by consulting giant Accenture.

[pullquote]“Technology is going to hit the sector whether we like it, understand it, or not”[/pullquote]

Fintech in Lebanon

Transformation is also making its way into Lebanon’s banking sector. “Technology is going to hit the sector whether we like it, understand it, or not,” says Tarek Khalife, chair of Creditbank. While it is impossible to predict exactly what the ‘bank of the future’ will look like, there is an understanding among some Lebanese bankers that it is important to start investing in technology for the future. Khalife explains that as of yet, Lebanese banks are just seeing the tip of the iceberg in terms of customer demands. “But that being said, you can’t push a button and have the technology ready, so you have to prepare for it, forecasting demand,” he says. “Early adopters do have an edge. We believe in adopting that edge.”

But while the impact of the transformation has yet to be seen in full, not all bankers in Lebanon share the same degree of concern or preparedness. While some banks are working behind the scenes on upgrading their online presence and IT systems, other banks still brag about technology that was novel in much of the world some 20 years ago, such as ATMs that accept checks, or the myth that their systems are unhackable.

With a glance at the alpha and beta banks in Lebanon, some banks appear to be outliers in their approach to technology investments, while some look like laggers.

Tip of the iceberg

While customers may for the most part only notice the new interface offerings on their mobile applications and e-banking, or pay some attention to security features, this is only the tip of the technological iceberg. Many other systems in banking rely on technology for internal communications, networking infrastructure, core banking systems, trading tools and algorithms. Some of these have been around much longer than trendy web and mobile interfaces. That is to say that banks have always had a strong footing in technology — from ATMs replacing some functions of the teller, to separate networking infrastructure systems.

Technological change at the level of core banking systems is perhaps more important than customer window dressing, but also a lot more difficult to implement. A transformation at this level is as messy as it is costly, to the point that large banks around the globe have delayed this type of change — opting to continue to run on legacy core banking systems that, had the banks been established again from scratch, they would have scrapped altogether in favor of newer software.

[pullquote]Chief information officers drool at the prospect of startup banks with no legacy issues[/pullquote]

So much so as to make chief information officers drool at the prospect of startup banks with no legacy issues to cope with. Such was the case with Bank Audi’s venture Odeabank in Turkey. “When we launched Odea, we did not worry about legacy apps,” says Danny Dagher, group chief information officer at Bank Audi. “Now, if we get a software, we have to worry about integration with the existing systems and how it happens.”

Four years ago, the same year they put in place their new tech strategy, Bank Audi introduced middleware as part of their service oriented architecture, according to Dagher. Middleware is a layer of software that connects the core operating system to software applications, moving away from point to point architecture and making the entire system more fluid. For this job, they are using Oracle as a software vendor in partnership with local technology company PrimeWare, which is part of the ICT solutions provider ITG Holding, according to Dagher.

In addition to the middleware, Dagher claims that they are now currently in the process of switching their core banking software from IBM’s BankMate to Oracle’s FLEXCUBE, which is no small feat.

While Dagher was not able to disclose Audi’s budget on technology investments, he said it was close to, but not above, international benchmarks in spending across network infrastructure, core banking and consumer facing infrastructure. That is, they are spending most of their capital expenditures on technology geared investments, he specifies.

Customer-employee relationships could change drastically

[/media-credit] Customer-employee relationships could change drastically

“At the bank we had and we still have a strong belief that technology is at the core of financial services of the future,” says Dagher. “That’s why we’re spending very sizeable amounts of money in Lebanon, in Egypt, in Turkey. And across the group.”

While they are enforcing certain group standards in terms of technology such as middleware and the Cloud, Dagher says that in some cases the software differs across branches. When speaking on the software at Odeabank, Dagher ventures “I wouldn’t say it’s more advanced, but it’s different.” After launching and setting up the bank, the Turkish management they left in command adopted a strong technology strategy in attempts to differentiate themselves in the Turkish market. “Banks in Turkey are more advanced than banks in Lebanon,” says Dagher. “More importantly, the technology ecosystem is more complex in Turkey in general. In Turkey, any application you want to develop, you have the manpower. Microsoft is there, Oracle is there. In an engineering capacity, not just in a sales capacity.”

Upgrade or overhaul?

Not all banks are making the same leap into new technology investments. For some who are treading more cautiously, software updates are just fine. While Byblos has also been running an IBM middleware since 2013, they have been a loyal customer of financial service software company Temenos since at least 1998, when their current core banking system was installed. While Semaan Bassil, vice chair of Byblos Bank, admits that they are not doing anything major in terms of technological revamping, he claims they are taking part in a continuous process of improvement such as implementing new software releases.

According to Bassil, Byblos strives to strike “the right balance” when it comes to technology investments at the bank. Though he admits that investment levels are low by international standards, he claims that “it’s not so much how much you spend; it’s how much you are optimizing what you already have.” When the bank looks at a request for a technology investment, he adds, it “make[s] sure it’s based on a strong business case before it’s developed and money is spent on it.”

Networking infrastructure — the hardware and software that pass along the data of the network — is another point where banks differ spending wise. While some Lebanese banks have not updated their infrastructure in over a decade, others are a little more bullish in their networking infrastructure updates. Creditbank changed networking infrastructure three times in the past 10 years, with Khalife claiming this was the norm and that they usually replace everything every three or four years. Their most recent switch among vendors, occurring less than a year ago, was from HP servers supplied by CIS to their current IBM machines supplied by Quantech, according to Khalife.

Creditbank’s total investment in IT in 2014 amounted to $7 million, according to Khalife. He explains that this was due to a major restructuring of the main server systems, among other things — and that average yearly investment in IT is closer to $3 million.

Creditbank is also in the process of an overhaul, in which they are redesigning the configuration of all of their branches, drawing from the concept of a ‘branch of the future’. They have a ‘larger electronic wall’ and more ATMs which Khalife describes as “new generation” — ATMs that can give and take deposits and cash cheques. One of their gleaming new star branches has already been set up in Sodeco. The customer–employee relationship has also shifted in these new branches — which are counterless, in a move to push customers into electronic servicing, and employees into focusing on sales oriented rather than processing tasks. They have so far opened three branches with the new look, and plan to have half the network refurbished by end of year and the rest of their 24 branches by the end of 2016.

On the slightly more futuristic side, Audi is in the process of introducing software from VMware, a Californian Cloud and virtualization software company, to virtualize parts of their network, according to Dagher. “So you virtualize whatever it is and have the software run it instead of relying on expensive hardware,” he says.

With an eye to better service customers as well as to improve decisionmaking, Dagher explains that Audi is also making investments on the data side. The bank is working with Microsoft as well as using data analysis product Implify developed by Lebanese technology company Roxana. “The major initiative is to virtualize the data. Wherever it resides, the plan is to invest millions of dollars to make sure it is all in one data warehouse.” This technology would ideally improve the bank’s ability to know what products to offer what customers at the right time. 

Return on investment

Technology — in all its shapes, sizes and dimensions — is certainly a large investment whose full impact has yet to be seen. For the banks, increases in productivity, making processes more efficient and improving cost income ratio were high on the list of reasons why they invest in technology.

But they are also measures the banks have to take to adapt to the modern world, to make sure the institutions don’t crumble from within. Particularly in issues such as security, constant change is crucial. Dagher indicated his pride that their head of security is only 27 — perhaps age being an emblem of modernity and freshness. But even the most stringent advances and investments in security will never be foolproof in the changing world.

“I cannot, and anybody who says otherwise is a liar, I cannot guarantee that the bank will not get hacked. I can guarantee that if we get hacked, hopefully we will know in time. And I’m saying hopefully.” Indeed, with hackers on the prowl and large international banks being hacked by unknown sources, it would be a little much for a Lebanese bank to claim that having their system hacked is an impossibility, though many do. The likelihood and severity of potential attacks only depends on the quality of hackers and attackers, says Dagher. “They put the Mossad to shame, they put the NSA to shame. They can put Bank Audi to shame if they want to.”

[pullquote]“I’m always afraid we’re going to die … Are we changing quickly enough?”[/pullquote]

Security is perhaps the most tangible of the tech investments: if you don’t invest, the bank is at high risk. But some bankers were of the opinion that though the full impact of more experimental technologies such as the Cloud or data were yet to be seen, adopting these technologies would, in a couple of years, be just as crucial.

“You can’t see it today. Today is the time to invest,” says Dagher. When asked about the risk of not investing in technology for banks, he retorts, “You die … Even us, us as a bank, we’re investing in technology and I’m always afraid we’re going to die … Are we changing quickly enough? Will we be capable of maintaining the assault and defending ourselves against the assault of the newcomers? It’s always tough.”

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Leaders

Resilient or resistant?

by Executive Editors
written by Executive Editors

Change is a universal constant. For philosophical fineries adorning the ‘change is eternal’ concept and for musings on the durability of change, see classical works, beginning with the fragments that remain of writings by eastern Mediterranean thinker Heraclitus.

In the real life experience of pressure for change, the global banking industry has been flooded with existential challenges related to the Great Recession, which was to a significant extent triggered by bankers’ reckless risk taking and their own hubris in the engineering of incomprehensible securitization instruments. 

The global recession resulted in sweeping changes that were forced upon the financial game over the past seven to eight years: measures ranging from Dodd–Frank and Basel III reforms and the stress testing of systemic banks, to the hyper scrutiny of banks’ compliance with cross border taxation rules and politically determined behavior standards. Change, in summary of the contemporary global banking industry experience, thus was recently intense, multi tiered and intrusive.

For Lebanese banks, the experience was more nuanced. Different from the upheavals elsewhere that swallowed entire banking groups, the sector’s conservative culture and intense guidance by Banque du Liban insulated Lebanese banking from the global risk swamp to such a degree that many local bankers or economists would emphasize that banking in so called developed economies could take lessons in prudence from Lebanon.

In total, no Lebanese bank was swallowed by the subprime bog or any other sinkhole of the global financial crisis. Even in the country’s one large financial mess of the past several years — the indictment and dissolution of Lebanese Canadian Bank — the final settlement was regarded by the Lebanese shareholders and the former bank’s management as an absolution from culpability.

In more recent experience, a fine levied against Bank of Beirut’s UK subsidiary read much like an admonition against handing the teacher a poor excuse for not doing a class assignment, not comparable in any way to the multi billion dollar severe violations and deceits which institutions the likes of Barclays, UBS, Citi, Deutsche and HSBC — to mention but a few — were party to in London interbank offered rate (Libor) manipulations or assistance to criminal, big ticket tax cheats.

This is of course not to paint any undeserved halos around the heads of Lebanese bankers. Governance in the sector and its public transparency are both still mostly amiss, and the best and brightest local bankers utilize disinformation in their communication as well, and as avidly, as the next person. But when seen in the context of a global financial industry that is as far from perfect as the lord of La Mancha is from his unreachable star, the Lebanese banking province represents a surprisingly bright spot — and not only because of its vital role for financing the country’s public and private sector needs.

It must further be noted that the Lebanese bankers recently have had a lot on their plates. Firstly, requiring substantial investments and organizational adjustments, the internationally imposed new compliance regime was a major disruption. Banks and the Association of Banks in Lebanon (ABL) thus in the past three or four years were greatly preoccupied with training for and implementing the new rules.

This important exercise was secondly not helped by the regional and internal pressures on the Lebanese economy, which effectively constituted real life stress testing that the banking industry had to withstand. And, as shown in the results for each of the past three years — perhaps especially in the profits achieved in 2014 — the sector has so far passed the tests every year.

Banking for change

On the other hand, the Lebanese banking system is exhibiting sclerosis. The industry’s structures appear to have hardened in several respects that imply a new need for multi tiered change. One such indicator of structural sclerosis is related to the immense importance of Lebanese banks in keeping the economy above water. Top decisionmakers at several alpha banks, along with central bank chief Riad Salameh, regard no individual bank — but rather the entire sector — as systemically important. This correctly reflects the national situation, diagnosed time and again by multilateral financial institutions and countless analysts, whereby the Lebanese structural dependency on capital inflows for financing the current account deficit correlates with the domestic banking sector’s crucial importance as an investor in public debt — and its high exposure to sovereign risk.

This collective systemic importance of Lebanese banks is grounds for concern, because it causes resistance to change. No single bank could be allowed to fail and banks need to stick together, sector members argue, because even a minor and badly managed bank’s commercial failure would scratch the vitally important confidence in the sector. The assumption has not been tested in the past decade by allowing a bank to crash, and while it may be true, the codependency of banking and sovereign needs remains as concerning as it was when ratings agencies started evaluating the first few Lebanese banks in the mid 1990s.

Banks, as we all know, have profited quite handsomely from lending to the sovereign. Notwithstanding continuous attempts at diversification and growth into new markets, the sector still derives most of its profits from Lebanon, and no one seriously expects that T-bill transactions will cease to be the sector’s main profit engine anytime soon.

The codependency has worked, but it came at a huge economic cost to the people of Lebanon. Banks on the whole, on the other hand, had no sector engulfing incentive to change their profitable reliance on the existing system and the underlying monetary regime. But believing the system to be infallible is an unending gamble and, unless preparations for a transitioning into a real monetary policy are tackled, a deep disruption of the current national financing mode would be fatal for the Lebanese economy.

Some suggest that the transition into a real and independent Lebanese monetary policy should happen after fully achieving national security, implementing fundamental reforms under the constitution and advancing to a well measured political situation. To make something of life one does well to aim for ideals but, given the probability of achieving any of these preconditions, the question arises if that would mean a postponement of a needed transition or a flight into utopianism.

It bears repeating that Lebanese banks have proven abilities to deal with and implement change. Current demands for change are not imposed by regulators but by technology innovations and customer demographics (see “The banking turnover“). These market demands speak to the need for fundamental transformations of banking cultures in a similar intensity as we experienced last time in the new economy days around the turn of the millennium.

Some banks are acting faster and smarter than others in aligning their cultures with these market needs, reminding us that while change is based on necessity, it also requires passion and insight. Passion for smart and valuable change is an attitude that Lebanese banking sector stakeholders, from the policy leaders and the ABL, to individual bankers, are not only well advised to focus on. It is a need for being sustainable as an industry and as institutions.

It may very well be true that people — more specifically us 90 plus percent who are non bankers in Lebanon and a vast majority of the world’s ‘99 percent’ in general — are “not sufficiently aware of the importance of the role of bankers in promoting economic development and creating jobs by converting savings into investments.”

This perception of the chief strategist of our country’s by far largest lender means that Lebanese banking — to be understood for being worth more than just money, on top of all other change needs — also has to adjust to the task of building a new global framework for sustainable development through 2030 that the International Monetary Fund last month highlighted in the closing communiqué of the 2015 Spring Meeting. In a nutshell, banking for profit must be banking for inclusion.

A dose of utopia is part of having the strength to aspire for great and meaningful changes in anything. And utopian as this may be, this means not just change in banking, but banking for change.

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Banking 2015Finance

The banking turnover

by Livia Murray
written by Livia Murray

What BankMed is to the Hariris, BLOM Bank to the Azharis, BLC and SGBL to the different lines of Sehnaouis, Bank Audi to the Audis and Creditbank to the Khalifes is perhaps not as clear as a bell when it comes to determining ownership percentages to the decimal. The shareholdings become particularly blurred when banks are owned not only by individual family members, but also by family owned companies. However, while most Lebanese banks have a dynastic history and are still at least partly owned and managed by the families that founded them, management and decisionmaking has been forced into the open.

That is, behind these family owned machines stand layers of decisionmaking and management: boards, group executive committees and mid to senior management.

As the reins of the company are transferred from one generation of bankers to the next, the processes behind the transition are put under pressure to give way to a new, adaptive and capable generation of bankers that will drive the bank forward. Banks cannot remain a bastion of immoveable tradition, particularly when faced with the demands of a new generation of customers.

New bankers for new customers

The banks that are still managed by the old guard have a harder time adapting to the new generation, according to Tarek Khalife, Creditbank’s chair. “Banks have not changed significantly because they have not perceived a dramatic demand for change, because of the management that is from Generation X. So many banks, if you take the top six banks which constitute around 50 percent of the market, they have Generation X on the navigational front,” he says.

With a tricky new generation of customers whose needs and demands are changing — forcing banks to evolve whether or not their decisionmakers change — the banking business is becoming increasingly challenging. According to a European Financial Marketing Association and Oracle Financial Services 2010 report, banks need to start refining their engagement with Generation Y, which have different demands from the previous generation. As baby boomers approach retirement and start drawing more on their savings, the report says, Generation Y will constitute the new majority of customers who are still accumulating wealth.

In Lebanon, Generation Y prefers an ATM over a teller, and would rather not interact with anyone at all, according to banking executives. This is in particularly sharp contrast to the customer of the past, who would require coffee with the branch manager before he or she placed their precious riches into the bank’s coffers. Now banks are trying to cut down on these prolonged meetings as they are concomitantly decreasing in demand.

Beyond customer change, the banking sector is witnessing a second turnover — one of the internal workings of the banks. Though this has been happening for some time and will continue to develop slowly, some banks are witnessing a dynastic change, others are seeing an institutional turnover in management, while others are still managed by the old guard. As these large, slow moving economic vessels move on to the next generation of management — with yesterday’s interns becoming the top guns — these decisions are crucial to ensuring the right choices are made to retain talent.

A positive note is that out of the banks that Executive spoke with, a certain amount of them have high shares of young and qualified employees. Khalife boasted that during the time of the 2008 financial crisis, 100 percent of top management at Creditbank were already under 40, 80 percent of which were under 30. “They identify with Generation Y more than the old guard. If you want to ask them who they are, they say they’re early Generation Ys. That helped us on some level be receptive to this change or these requests from the younger generation.”

Similarly, Freddie Baz, chief financial officer at Bank Audi, claims that 38 percent of staff are under the age of 30, and that many middle to senior managers came in less than a decade ago. Bank Audi invested a lot in middle managers, having handpicked many of them as young talents with impressive backgrounds who were hired, trained and placed in management roles throughout the bank, he says, replacing an older generation of managers. “Now [with] the youth coming, they are being managed not by old fashioned managers, but by new style management,” he says.

Old style management is not only being replaced in favor of new style, but according to Semaan Bassil, vice chairman and general manager of Byblos Bank, they are also leaving on their own initiative. “Most branch managers are becoming younger, because the older ones are leaving or being relocated [since] they are no longer able to handle the stress or the requirements of compliance, of how to receive the client, or how to talk to the client,” he says.

[pullquote]“I’ve seen many international, family owned banks that have been run for generations as well governed institutions”[/pullquote]

Keeping it in the family

But it is not only young blood that makes for the success of a bank. By and large, especially in large banks, governance is king. This is important both in family owned and non family owned banks. And as the Lebanese banks are all too happy to point out, there is nothing inherently wrong with family owned banks as long as they are properly governed. “I’ve seen many international, family owned banks that have been run for generations as well governed institutions,” says Khalife.

In Bassil’s view, well managed family businesses often yield better results than listed companies. “But we forget that and people don’t want to talk about that,” he says.

This is perhaps not a surprising argument considering many banks still have important family components. Baz points out that at Audi — while the Audi family owns a 7 percent stake in the bank and family decisionmaking is represented by one family member on the group executive committee and two members on the board of directors — the group executive committee, which is the ultimate power within the group, is chaired by a non family member who is also the group CEO.

While no family owns a majority stake in a bank, family members are instead represented in management and decisionmaking. Byblos Bank has three family members in top management positions, acting as chair–general manager, vice chair–general manager and deputy general manager. Creditbank’s Khalife claims ownership of 50 percent of the bank, in addition to one other Khalife listed as a shareholder. The same two Khalifes are on the board of directors and in senior management positions. This pattern repeats itself throughout most of the banking sector.

There is some positive value to a brand which has a family name association. Freddie Baz explains that the Audi name has been linked to financial services for the past 200 years, starting in Sidon as a discount and foreign exchange business before it turned into a banking operation. “We’re talking about two centuries of tradition, experience and reputation. Of course the Audi family is a huge added value to the brand, with respect to its historic background,” he says.

But institutionalization is important if there are still family members running and managing the bank. With family owned businesses, there is always the concern that the selection process of management positions are biased towards family members. This is a concern for many reasons. First, putting underqualified talent at the top that has just been promoted because they were the second cousin twice removed will reflect poorly on a bank and can compromise their strategy. Of course Lebanese banks will be the first to defend their family bankers — and there are many great respectable bankers of family descent. But if the strategy of the bank is more concerned with the survival of family lineage than the bank as an institution, they will weaken the business. While Lebanese banks are very highly regulated in terms of corporate governance standards, rules set by the central bank and the rules set by being listed in local or foreign stock exchanges, they are perhaps more family ‘friendly’ than many of the bankers Executive has spoken with would like to admit.

Yet there is a lot of pressure on banks — at least compared to other sectors in Lebanon — to have high corporate governance standards. “Today banks are highly regulated,” says Bassil. Besides having to follow the central bank’s regulations, the handful of banks that are listed have to follow even more stringent transparency and governance requirements — all the more for those listed on foreign exchanges.

There are, however, certain internal governance policies that bankers give importance to in terms of institutionalizing the business. Khalife explains that it is not so much the number of family members in management positions as it is the overall concentration of decisionmaking power. In banks with a heavy family ownership component, family member shareholders will opt for representation, he says. And often, board representation is not enough — they will opt for management roles. “This is completely normal. Now, heading and steering and navigating a bank is not about concentration [of] family ownership; it’s about any concentration, per se,” he says.

“What really adds value is decentralizing decisionmaking and [forming] collegial bodies that take scientific decisions. If you have a human resources committee, it’s a committee, and it’s not somebody who decides who to move to which department … If you have risk management, if you have governance, if you have compliance, it’s all in committees. And when you have that, then you are institutional — whether you have a concentration in ownership or not,” adds Khalife.

He says that while sometimes family members are qualified, sometimes they aren’t. But this has little to do with being family owned or not — rather with the way the bank is run. “When your HR and recruitment processes are twisted, then they are twisted. If they are the right measuring instrument, [you] can’t break it for one rule, [even in the case of a] son or daughter,” says Khalife.

Banking a financially starved generation

While many banks are engaging with customers at an early age and some even proudly mention that they were among the first in Lebanon to accept customers under 18, the next generation of wealth accumulation in Lebanon may not live up to other global comparisons. Bankers’ hopes that Generation Y in Lebanon will be as prosperous as the generation was in economic hubs such as Silicon Valley may be a little bit wishful. Aside from the dynastic wealth inheritance of the 0.1 percent, young Lebanese adults have not been offered the same economic opportunities or basic financial resources to accumulate wealth at the same pace as young adults in more prosperous economies.

[pullquote]“Generation Y in our region has been deprived. It’s not the Generation Y of the West, where they have been enabled”[/pullquote]

“Generation Y in our region has been deprived. It’s not the Generation Y of the West, where they have been enabled and they’ve created value and you’ve got millionaires at 30,” says Khalife. “Until now … there have been few choices or access to finance besides commercial lending by banks. There is an array of interesting possibilities that are just completely absent. There are no angel investors; there has not been venture capitalism; there have not been real institutions of private equity; and until recently there have been no funds … There is nothing in between.” Though he acknowledges that these are starting to show up, compared to other economies of the globe, young Lebanese have been deprived.

Correction: A previous version of this article mistakenly claimed that lines of the Sehnaoui family are major shareholders in SGBL and Fransabank; they instead are major shareholders in SGBL and BLC, the latter of which is majority owned by Fransabank. Apologies.

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Leaders

Finally, teeth

by Executive Editors
written by Executive Editors

Navigating Lebanon’s streets during the height of rush hour traffic is certainly simpler than cutting through uncharted jungle territory, yet the dangers are just as great. Drivers not observing road safety rules, because the police look the other way, have turned the roads of this country into backwater territory where anything goes. It is chaos, and the risk of vehicular fatality runs greater than that of being eaten by a large, predatory jungle feline.

What is happening on this country’s roads amounts to a public health crisis. In 2014, road accidents claimed the lives of 657 people, according to figures from the Internal Security Forces. This is an unacceptably high figure. The death of actor Issam Breidy last month was another tragic reminder of the ongoing debacle of Lebanese motor safety.

The solution seems quite obvious: punish offenders. To this end, implementation of the new road safety law is to be applauded — and actively supported. Whether a driver has received thorough instruction or opted to subvert the formality of the licensing process, developing good driving habits — and discouraging the bad — is the most effective way to minimize vehicle accidents that damage property, or worse, cause injury or death. Drinking and driving, speeding, not wearing a seatbelt and texting while driving are among the worst habits of Lebanese drivers, and celebrating a victim’s life while ignoring the cause of their death is irresponsible to the public. As if accident victims’ families needed a reminder, a hefty fine for violating a rule of the road pales in comparison to the ultimate price one could pay.

Doling out tickets when rules are violated is now, and must remain, essential because penalties serve as a deterrent and as an effective teaching tool towards respecting the law, but secondary incentives should also be established. Settling an unpaid parking ticket is a prerequisite for passing the biennial motor vehicle inspection and the same should be so for moving vehicle violations. Drivers’ records should automatically be tallied in an electronic system that notifies insurance companies to adjust policy prices that reward good driving records and penalize bad ones.

The government’s implementation of road safety rules is a positive measure, though more support to municipal police forces will be needed to bolster enforcement. The newly introduced law must not be allowed to go the way of the ban on smoking, another big risk to public health. Institutionalizing enforcement must be the next step. The alternative is preparing for more funerals for those senselessly killed on our roads.

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Banking 2015Finance

On a charm offensive

by Thomas Schellen
written by Thomas Schellen

The ‘Open Sesame’ for unlocking what made BankMed, one of Lebanon’s top five banks by both assets and deposits, move into Dubai this spring is ‘opportunity.’ This is no coincidence. This term and the art of seeking out opportunities were the key words by which Mohamed Ali Beyhum, BankMed’s executive general manager, describes the bank’s strategy in an exhaustive interview with Executive.

[pullquote]”We do not define ourselves as an international, regional or local bank”[/pullquote]

“In our expansion strategy, we move into opportunities. We do not define ourselves as an international, regional or local bank. We are a commercial bank with different activities, including investment banking activities, but what we do is look for opportunities to grow our business,” Beyhum says.

Sustainable opportunities have a habit of being sequential and interconnected — meaning one good opportunity tends to lead to the next. This is what attracted BankMed to not venture this time into a new territorial market but instead set up a twofold presence in the Dubai International Financial Center (DIFC) with BankMed (Dubai) and with its fully owned subsidiary MedSecurities Investment.

The DIFC financial free zone, which officially opened in 2004 and is in a number of ways insulated from the domestic markets of the United Arab Emirates, provides the group with a platform to interlink and grow activities in the same geography where it has been increasingly focused over the past decade, Beyhum explains. “We have operations in different regions, in the GCC, in Africa — we are not on the ground but we have a lot of clients in Africa — we have Iraq, we have Turkey. The DIFC specifically, like the [United Arab] Emirates in general, is like a platform, and if you think about it just in terms of trade, it is a major hub for all the regions that I just mentioned, where we already have some activities.”

According to Beyhum, BankMed established a unit in Turkey by acquiring a local bank jointly with Arab Bank in 2006. In the second expansion move, “we opened up a company in Saudi Arabia in 2008 and we started looking into Iraq in 2011,” he adds. “We started operations there in 2012 and we looked at DIFC back in 2013 and have been working on it for about a year and a half.”

While the group could have established a DIFC presence as a financial intermediary under what is called a category three license by the free zone’s dedicated regulator Dubai Financial Services Authority (DFSA), BankMed acquired both this license for MedSecurities and a more demanding category one license, which is required for accepting deposits, for BankMed (Dubai). “One could send people from Lebanon to deal with the different markets, but what we are trying to grow is not only a banking business but a large book volume. This can only happen if you have the right people on the ground, with good operations and good controls. Thus we needed a bank and this is a major opportunity for us,” Beyhum tells Executive.

The BankMed group reported $15.4 billion in assets and $12.1 billion in deposits at year end 2014, making it Lebanon’s fifth largest bank on both criteria. In terms of profits, the bank ranked seventh, with $133 million. The bank is, in Lebanon, often perceived primarily for its strong association with the name of slain Lebanese Prime Minister Rafik Hariri and the Hariri Group of companies owned by his family heirs. As a privately held organization, BankMed is not present on the Beirut Stock Exchange and no research on the bank is published by local or regional equity analysts.

Given the general past lack of outside views into BankMed’s strategies and the limits of insights that a publication like Bankdata’s Bilanbanques can offer with reporting financial data and ratios on the bank, Beyhum’s elaborations offer a fascinating view of the bank.

As BankMed was in the professional media’s perception not much associated with retail, it may seem surprising that its total lending portfolio exceeded $4.7 billion at year end 2014 and put it into fourth place by loans and advances, ahead of the third largest group, Byblos. This was in spite of BankMed’s annual growth rate in loans and advances at 6 percent being modest when compared with most alpha group banks.

Part of the explanation for the bank’s overall strong lending position is that the lending portfolio’s composition is skewed in favor of corporate and commercial business, where the bank in 2014 lent out $4.4 for each dollar in retail finance. Thus the corporate realm, where construction related loans traditionally play an outsized role in BankMed’s portfolio, is where the bank has its power base and Beyhum acknowledges that retail is where the bank still has to do its homework on growth in Lebanon. 

“On the retail side, our market share is too small compared to the size of our balance sheet. We have been growing the retail side at double digit percents, and we have been growing it at a much higher pace than the market in the past three years. It takes a bit of time to catch up because we are starting from a very low base,” he says.

Growing the retail business includes the time honored usage of the branch. Beyhum confirms, “We have embarked on adding more retail branches in Lebanon; given our size, we definitely can sustain adding more branches, and there are areas of the country where we feel we need to beef up our presence — locations outside of Beirut and in different regions.”

[pullquote]”In terms of pricing we are neither on the high side nor on the low side, but close to the average offered in the market”[/pullquote]

He goes on to say that the bank this year aims to grow the retail portfolio further and targets an increase “by around 20 percent, plus or minus,” but clarifies immediately that it will pursue this goal by “deploying more people into the network” and will not loosen any lending conditions. “The criteria did not change, for example, for debt payment ratios or down payments for an apartment purchase. We did not relax these criteria, and in terms of pricing we are neither on the high side nor on the low side, but close to the average offered in the market,” he elaborates.

Besides retail, small and medium enterprise (SME) banking is an activity where BankMed is focusing many new efforts that are pushed from the head office and from SME specialized units in major secondary cities. According to Beyhum, the SME lending portfolio has been increasing at double digit rates “for the past few years,” and likewise the bank’s micro lending subsidiary, which generally offers business loans in the range of $500 to $5,000, has been able to expand at double digit rates.

BankMed’s new focus on retail and SME banking is a very logical move considering that the bank’s market share in Lebanon contracted by a few percentage points in the past three years; Beyhum puts it in the total domestic market’s percentage range of “seven-ish or eight-ish”, down from about 10 percent stated in a 2011 Financial Times profile.

Outside of Lebanon, and specifically in the DIFC bank that will serve the geographic region for which Dubai offers hub functions, “the branch will essentially target the low to the middle end of the corporate segment, specifically companies in the trading and manufacturing sectors. In this context, the Bank aims to attract clients from the Levant Region including Lebanon, Iraq, Turkey, Africa and all GCC countries,” BankMed communicated to Executive in a written response statement to questions sent in before the actual interview with the executive general manager.

In the same statement the bank said with respect to its Turkish subsidiary, T-bank, that this unit “has also been laying a specific focus on the SME sector, especially [because] the vast majority of companies in Turkey are classified as SMEs. T-bank has been steadily growing its SME portfolio, extending further financial solutions to its widening client base. In addition, the bank has been expanding into economically vibrant regions within Turkey, where most of these businesses exist.”

Organic expansions

Reporting $2 billion in assets at T-bank, BankMed group’s speed of growth in Turkey has been significantly slower than the express rollout of Odeabank by Lebanese rivals Audi Group, whose greenfield unit raced to double digit billion dollar assets in less than three years from being licensed. 

According to Beyhum it would have been possible to grow T-bank faster, but they followed a different approach. “We have grown above the average of the banking system in Turkey with about 30 percent annual growth of the balance sheet. Yes, we could have grown this much faster; we had the capability. [But] we are not under pressure. Our strategy was that we wanted to grow at a certain pace, and we believe that 30 percent growth in the balance sheet is a good pace. At the end of the day, the number one priority for us is sustainable returns and asset quality,” he explains.

When the group designed its expansion strategy in the previous decade, the strategy was not conceived with specific percentages of geographic growth targets in mind, Beyhum adds, and cites Iraq as another example of BankMed’s approach. As the country was hit by unexpected unrest after the start of activities three years ago, the bank revised its plans. “Our Iraq expansion moved to a slower pace and different activities, so we increased some activities and decreased others. Since opening our Basra branch [in 2014], for example, we are now pushing Basra more. We of course offer corporate, commercial and retail lending [in Iraq], so we started shifting the lending portfolio to focus on where the opportunities and the risk rewards are,” Beyhum elaborates.

[pullquote]“Moving from $15 billion to $25 billion in five years, you need to grow double digit year on year”[/pullquote]

In more recent contemplations on expansion, a slightly more forceful note may have entered the thinking. However, Beyhum confirms that BankMed Chairman Mohammed Hariri told Reuters, on the sidelines of opening the branch in the DIFC, that the group harbors ambitions to grow its assets to $25 billion within five years and is looking at Egypt for a coming expansion. “Moving from $15 billion to $25 billion in five years, you need to grow double digit year on year. It is doable if pursued organically, but it might be a bit too aggressive. It makes more sense if it involves an acquisition. This [acquisition] could be local or, as the chairman mentioned, in Egypt. It is a country we have been looking at for more than the past five years, [examining] different opportunities,” Beyhum says.

At its home base in Beirut, the bank meanwhile is setting new accents emphasizing both its anchored position in Lebanon and its determination to be more visible. A new head office building is being constructed and its concrete foundations are being poured right next to the existing BankMed tower that overlooks the Phoenicia Hotel. The new head office will provide three times the built up area of the current tower and both will function in tandem as the group’s brain after the new building’s planned delivery in 2018.

Beyhum assures, however, that Beirutis and visitors do not have to be wary about getting another uber structure of more than 40 or 50 floors rammed into the city’s skyline. The new building will reach only a few floors above the existing head office, he exclaims, “it is not going to be one of those arrows pointing up into the sky.”

At the time of writing, the bank is formulating additional new accents of cementing its willingness to communicate ever more engagingly with the public and observers of the Lebanese banking biosphere.  After the top of the BankMed tower was concealed for some time last month by plastic coverings, the group lifted this shroud on April 20 and simultaneously blanketed the country with presentations of the new logo that places the bank’s notable wave motif directly above the streamlined BankMed name, whose font has been softened to send a less edgy identity message.

As Beyhum tells Executive, the bank is also fully overhauling its online presence and moving into a different model of a website that he calls “extremely modern,” and transmitting less of a banking and more of a retail vision. As such it will provide the public with information seeking to ensure that the organization is transparent while carrying forward the bank’s emphasis on things BankMed understands as being most important to clients, Beyhum concludes. “The idea is not to talk about the bank itself but to make sure that the client needs are there — more of a selling of services and products point than a talking point about the bank itself.”

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Banking 2015Finance

Central anchor

by Livia Murray & Benjamin Redd
written by Livia Murray & Benjamin Redd

In the staid world of central bankers, changes are often slow and measured. That is not the case in 2015. In the first four months of the year, the euro slid 10 percent against the dollar. In a single day in January, the euro fell 30 percent against the Swiss franc after Swiss authorities ended their currency’s floor. International bond markets are at or near record lows, with yields on German 2 and 5 year bonds slipping into negative territory. Fears of negative price movements — deflation — are also on the minds of central bankers from Europe to India. Both the Bank of Japan and the European Central Bank are aggressively pushing monetary stimulus, just as the US Federal Reserve threatens to tighten monetary policy.

Considering the high levels of trade with Europe and the Lebanese lira’s dollar peg, such global dynamics will have implications for Lebanon. And in addition to international issues, domestically, the country is finally getting some breathing room with the collapse in fossil fuel prices. Bankers are happy too, with profit growth at the largest banks skyrocketing to more than 9 percent in 2014. Things are so good, the World Bank’s forecasts for Lebanon have finally begun to grow more optimistic, most recently edging up from 2 to 2.5 percent in real GDP growth for 2015.

Executive sat down with Riad Salameh, perennial governor of Banque du Liban (BDL), to get his perspective on both domestic and international developments, and how they bode for Lebanon’s banking sector and economy. This interview has been edited for length and clarity.

 

Has this year’s substantial growth in banking profits compromised the quality of the banks’ balance sheets?

The balance sheets of the banks are sound. We had asked them to meet, according to the Basel III criteria, a solvency ratio of 12 percent by the end of 2015. Most of the banks are already at least 12 percent. The profit growth was moderate due to the fact that there is a slowdown in the Lebanese economy and there are general provisions they had to take, either for their exposure regionally or because of our circulars that have imposed certain provisioning on consumer loans. The banks are now lending to the private sector more than they are lending to the government. And therefore, it is normal that their profits now, contrary to what is usually thought, come more from their operations in the private sector than their operations with the public sector.

 

The banks have typically had enough money to lend out to satisfy the lending needs of the public and private sector. With deposit growth slowing in 2015, would a further slowing of the annual growth rate of deposits in any way impact banks’ ability to continue funding public and private sector needs?

As we speak, the banks have excess liquidity, that is free liquidity of around $19 billion, which is sufficient to fund the private and public sector, not only for this year but over a longer period of time. The growth in deposits should not be regarded with a percentage approach because the base on which we are calculating is growing; so we look at the amounts coming into the sector more than the ratio of growth. When you are calculating on a base of $140 billion, when you make a growth of 7 percent, it’s $9 billion. So it is normal that you see these ratios of percentage growth go down as the base of the deposits is growing. So far this year we’re still on a pace in terms of growth in deposits that in terms of amounts would be equivalent to last year. But maybe the ratio would show 6 percent because the base is larger.

 

So do you see deposit growth stabilizing going forward?

Growth is going to stabilize because the growth in deposits is mainly due to expatriates sending money to Lebanon and, as there is no growth in the Arab countries especially with the decline of the price of oil, we expect steady transfers but we do not see a reason for larger transfers than we saw last year.

 

One leading bank economist said that Lebanon’s banking sector was not resilient, it was just coping. What is your view on this?

I think the history of the banking sector, given the events that happened in Lebanon at least since I was nominated governor in 1993, is the best answer to this economist because the banking sector — and if you look at the figures, which show growth in terms of equity, in terms of deposits — has grown more than tenfold from what it was in 1993, during which Lebanon witnessed many wars, serious security events and street fights. We coped with the international financial crisis in 2008 and we have also coped with the crisis that happened in Europe around the Mediterranean, and with the Arab unrest. So the answer to that comes from these facts.

 

BDL recently made banks require a minimum down payment on their loans of 25 percent. Likewise, banks were also recently required to start building collective provisions for their performing loans portfolio. What is the intended effect of these measures and to what degree have they been effective?

We have a prudential approach to the credit markets and we want to prevent bubbles and too much indebtedness for the Lebanese. The ratio of repayment of debts in a Lebanese household represent today 50 percent of the income of that household. It includes the housing loan, of course. We believe this ratio, given the situation in Lebanon, is a ratio that should motivate us to take certain preemptive measures so as not to have a crisis later on in the consumer loan market. We did that. It didn’t have much of an impact on demand, because on the other side we have also put in place incentives for the banks such as incentives for housing loans.

 

How crucial are the macroprudential measures which go above and beyond the ones suggested by Basel III, given that BDL has already ruled out a lot of risky financial products that the Basel III regulations were essentially created for?

We look at our market and its particularities. And as you know, given the political unrest in Lebanon, the threats due to the security situation, we are dealing with a volatile market. Our aim is to keep confidence in the banking sector and in the currency. And for that, the market should feel that we are taking anticipatory measures that can diffuse any disruption in our market later on. The situation in the exchange market, which is one indicator for us, proves that despite this difficult period in Lebanon the markets kept their confidence in the Lebanese pound, and therefore our policies are welcomed by the markets. This is our main criteria.

 

Moving very specifically to one set of measures, you’ve stated in the past that BDL has been conducting stress tests for Lebanese banks — what are the results of those tests over the past several years, and have they been published or will they be published?

We conducted stress tests a few years ago, in 2011, and they were positive. But we haven’t recently done that exercise. We always do stress tests on the banks on a regular basis and we have created a Financial Stability Unit at the central bank that is monitoring all the data of the banks and the impact of their capital.

 

If you go to the Fed’s website, if you go to the European Banking Authority’s website, they have very specific numbers for specific banks’ stress tests. Is there any plan to do that here in Lebanon?

I have to look into it because we have to cope also with the Lebanese legislation — what the central bank can publish or cannot publish. We have no issue with transparency, and as you know we want more transparency, even between the banks and the customers, and for that purpose we have created a Consumer Protection Unit that is going to look into the behavior of the banks: the way they calculate their interest rates, the margins, the quality of service they give and also to make sure that everyone is treated fairly and suitably. This effort [has already begun] — there was a circular issued a few months ago and it’s the banking control commission that is going to handle the follow up on this.

 

The G20 has decided that globally systemic banks — very large banks — should create ‘resolution plans’ in case of failure. Are there any plans to introduce similar requirements here in Lebanon?

No. Lebanon has a particularity that is that any bank, whatever its size, if it has problems or defaults, will impact negatively [on] the whole market. Therefore we are strict with all the banks. And we believe that there is certainly motivation for the largest bank to increase their capital so they can increase their business and keep growing their earnings. But we have put strict requirements on all banks. Big or small. Our policy will remain not to default banks and to use the merger law for banks to exit, those who cannot continue, because we are a small country and people, and markets are affected by any problem in any bank whatever its size. To give you a practical example, the world has forgotten about Lehman Brothers, who bankrupted the whole world in 2008. In Lebanon, they did not forget the problems of Intra Bank 50 years ago or Al-Madina 10 or 12 years ago.

 

When you have an expansionary monetary policy with the current stimulus, but then also have these greater macroprudential policies and requirements, that’s a fine line to walk. How do you see that going forward?

The approach is how you manage liquidity. And so far the central bank has been successful in that because there is available liquidity for the markets and interest rates have been declining. But at the same time we didn’t create inflation. There is stability in prices. Our priority remains the stability of the monetary sector. But as long as we have this stability and we have the necessary resources, we will continue taking initiatives that could profit the economic activity in the country.

 

In the past, you’ve delineated two forms of stability that BDL aims for. One of them is price stability and the other is interest rate stability. With the impending normalization of US monetary policy, perhaps as early as June of this year, what is going to happen if these come into conflict with each other? How will you prioritize one over the other?

Well I think we’ll maintain the same objectives. I don’t believe that interest rates in the United States will go up quickly. I don’t know if they will go up in June — this is a matter that is not really certain, but in case they do go up it’s not going to create a major change in the global interest rates’ structure because they’re talking about an increase that would be between a quarter percent and half percent, which is still far from what is happening in our local markets.

 

It doesn’t look like oil prices are going to go back up to $100 per barrel anytime soon. You’ve mentioned in the past that this could actually be negative for the Lebanese economy due to a decrease in remittances from the Gulf. However, there’s the other side of the coin, which is that oil and gas are so much cheaper now, which is a major relief to the Ministry of Finance’s accounts. On balance, is this a good thing or a bad thing for the Lebanese economy?

I believe it has increased the purchasing power in the country because consumers have saved on their bills on energy. It will affect the economic activity in the oil producing countries and therefore will have an impact on the remittances coming to Lebanon. But what we are feeling today is that the decline in oil prices so far is more positive for Lebanon than negative.

We’ll see how things will develop because the major source of funds in Lebanon is coming from the Gulf region, and therefore we have to see what will happen there. If they keep their economic growth, then it will not affect us negatively.

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