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Economics & Policy

An unbeaten Risk-Taker

by Stephen Schurr April 1, 2006
written by Stephen Schurr

Even for the most extra-ordinary skier, neither acumen nor experience can prepare oneself for the mortal threat of an avalanche. Philippe Jabre learnt this last year.

In February 2005, Jabre, then the star trader for London hedge fund GLG Partners, was skiing in Courchevel with his wife Zaza, a client and two guides when a huge mass of snow rapidly descended upon them. When the avalanche hit, his wife was submerged. Jabre and his companions spent 23 minutes trying to find her and dig her out, with the odds of her survival dwindling by the minute. Miraculously, she survived, capping her recovery in January with a return to the slopes at the French ski resort where they own a home.

Survivor

Jabre also faced down two powerful forces in his professional life in 2005 that threatened to submerge him. The first was a near-cataclysm in the credit market that put his GLG Market Neutral fund down 18% through May. The fund posted a remarkable recovery, capped by a double-digit return in December that put it up 5.47% for the year.

The second was the UK Financial Services Authority’s investigation into his February 2003 trades in Japan’s Sumitomo after he received information about a coming convertible-bond deal from Goldman Sachs. It was the most high-profile regulatory probe in the history of the London hedge-fund community.

The latter reached its conclusion this week, with the FSA’s Regulatory Decisions Committee deciding to fine Jabre and his former firm GLG £750,000 apiece, determining that the trader and, in turn, his firm violated market conduct and committed market abuse.

The fine against the 45 year old Jabre was the largest ever meted out to an individual. Despite the penalty, the RDC ruling marked the third time Jabre evaded a dreadful fate. The judicial panel decided that Jabre did not deliberately commit market abuse, ruling that he did not violate the FSA’s Principle 1 governing market integrity. Against the FSA regulators’ recommendation, the RDC opted not to ban or suspend Mr Jabre.

That he emerged with his license intact can be seen as miraculous in some regards. When the two-year investigation came to light last year, it seemed to many in London’s hedge fund set a clear-cut case that would end with Jabre’s head on a platter. As the investigation wore on, the details became less clear, as is often the case regarding the nebulous terrain of information exchanges between investment banks and hedge funds.

A legend

The decision ensures that Jabre, for two decades a prominent fixture in London’s investment community, will have a third act – the first being the spectacular success, the second his near-demise under regulatory scrutiny and the third his potential return to running money. The course of the third act may not go smoothly. He will not be returning to GLG and he must re-register to run money if he plans to start a new fund – meaning the FSA once again holds the key to his future.

Jabre was not available for comment. But several prominent individuals in the London hedge fund community said that whatever the outcome, the third act will be as closely followed as the first two because of his stature.

“Philippe is a hedge fund legend,” said a manager at a London fund that operates some strategies similar to GLG. “He is a born money-maker, and there are very few of those out there, even in the hedge fund world.”

Jabre’s personality, according to those who know him well, is that of the quintessential hedge fund manager, only more so. The price of a ticket to this world is an extreme degree of competitiveness, high intelligence and innovative thinking. Jabre established a reputation at a young age in the London investing community as both a risk taker and a brilliant trader. He earned an MBA from New York’s Columbia University in 1982, trained at JPMorgan and soon made his way to BAii, a division of BNP, the French Bank. In his 16 years there, he specialized in the budding market for convertible arbitrage, a strategy that involved buying a company’s convertible bonds and selling short the company’s stock.

Jabre acquired a reputation among critics for operating aggressively. In 1997, he joined GLG Partners, a hot two-year-old hedge fund started by former Goldman Sachs bankers Noam Gottesman, Pierre LaGrange and Jonathan Green. It was developing a reputation as a player in the burgeoning London hedge fund industry, in part on the strength of its access to new offerings, and Jabre’s convertible arbitrage brought a new dimension. “It’s ironic now, given the investigation, but one of GLG’s big moves toward legitimising themselves as a firm was getting Philippe,” said one hedge fund manager who was active in the 1990s.

Jabre’s Market Neutral fund grew to more than $4 billion at its peak, returning 23.1 per cent returns on average after fees between 1998 and 2005. According to individuals familiar with his investing style, Jabre’s ability to beat the benchmark by 18 percentage points a year on average was his push to move away from convertible arbitrage and toward more opportunistic trading across various asset classes.

GLG helped Jabre, who has four children, become a rich man, with his personal fortune estimated at £180-£200 million, enabling him to concentrate on charitable efforts, including a focus on Lebanese causes.

However, the two-year FSA investigation caused an irreparable strain in the relationship between GLG’s senior ranks and Jabre. Individuals familiar with the firm say GLG came to view Jabre as someone who took unnecessary risks. One individual described the rift as akin to “a rock group that becomes huge, where their success leads to their eventual break-up”.

Own firm

While Jabre officially remains on leave, individuals say he will not return to GLG. Jabre will almost certainly look to raise money for his own firm. Some individuals say the FSA could decide to block any attempt by him to set up a new fund in London. But other hedge fund industry participants, however, say the FSA would grant him approval since the RDC did not suspend him.

And no one is questioning Jabre’s continued ability to attract investors. Said one hedge fund manager: “Somebody was asking me the other day whether he could raise money if he starts running his own hedge fund. My God, he’ll almost be killed in the rush.”

Stephen Schurr is the London-based hedge fund correspondent for the Financial Times. Copyright 2006 The Financial Times Limited

April 1, 2006 0 comments
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Comment

Capitalizing on defeat

by Yasser Akkaoui April 1, 2006
written by Yasser Akkaoui

We business journalists are often invited to dinners and lunches along with many heads of private sector companies. Without fail, we are asked about the outlook for the economy, as if, in our opaque world, the press has its own special-issue, X-ray glasses.

The answer is normally a variation on a rather depressing theme: that we tend to hear what the government isn’t doing rather than what it is. Simply put, there is no national plan with which to asses the state’s vision, especially as the year to date has been characterized more by politics than economic strategy, which appears to have not been included in the so-called national dialogue.

In fact, anyone would think that the role of the government was just to manage the debt, that or offer us conflicting outlooks for the fiscal and monetary situations. At ministerial level, we have not heard much from Mr. Haddad at Economy and only the tiniest of squeaks from Mr. Gemayel and his bumper sticker campaign at Industry. Where are our plans for agriculture, industry and tourism? Don’t tell us that there are no more jobs to create or no more natural resources or assets to exploit. We just don’t buy it. Stop telling us what we can’t produce and start telling us what we can. So where is the plan?

You see without a plan there is no speculation and without speculation there is no investment and without investment there is no growth. Or are we just happy to be a good-time country living off birds, booze and beaches.

In this month’s special section, we look at the recent interest in Lebanese real estate. We can identify pockets of initiative to encourage speculation, flowering in what is still largely a wasteland. If we are so clever, why have we not taken a leaf out of the books of recent regional success stories and use property development as a vehicle for investment? The government should grasp the nettle and initiate this culture or at the very least invite those who can, to come and do so.

But sadly till now we have heard nothing. So this is why the last time I was asked about the economic outlook I turned to the gentleman and said. “You are on your own but you have succeeded nonetheless. For the time being stay that way, for it seems we can only rely on ourselves.”

April 1, 2006 0 comments
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The Buzz

Me, Myself & I-Mate

by Yasser Akkaoui April 1, 2006
written by Yasser Akkaoui

When it comes to PDAs I am a virgin user. So far, they held little attraction. I am a minimalist kind of guy I suppose. For me a cell phone is for making phone calls. I don’t use the camera neither the alarm nor reminder functions and I don’t really send text messages. My one concession to options is my subscription to Clip Plus, a service that tells me who has called when the phone is off.

So when I was offered a complimentary, all-singing-all-dancing I-mate JasJar worth around $1,200, you will forgive me for telling you I did not get into a lather of excitement. I was hesitant to take such a huge technological leap.

Essentially, I am a self-conscious kind of man. I don’t like to make an obvious statement of what I can afford or where I have reached in life, by what clothes I wear or which watch I have on my wrist. The same extends to my choice in telecom accessories. I don’t need to be seen to be speaking into a piece of NASA hardware to feel secure. So the size of the Imate was a novelty and took some getting used to. Yes, I was worried that people might think I had just stepped off the boat from Dubai with my duty-free gizmos ready to cut a dash in provincial Beirut. Still, I pride myself in my positive outlook and decided to give it a go. After all, apart from my image, what did I have to loose?

The I-mate JasJar is undeniably big, heavy and wide. It is not discreet and it is difficult, if not impossible, to pass unnoticed when talking on it in public. But it is slim and, if carried without the carrying case, can fit neatly and unobtrusively into one’s inside jacket pocket without spoiling the cut of the suit. Still, you know it’s there.

The cover is however, there for a purpose. The screen is delicate, as two friends of mine found out when their screen cracked (one had to send his Imate – along with all the stored data – to Dubai to be fixed; an inconvenience to say the least). The good news is that, in the name of research I tried to break my new toy, but was unable to. Maybe I just look after things.

Novelty value

So what about the performance? Well, first off, Configuration is quick. I was expecting to go to hell and back before I could get it to work but it took a mere 10 minutes. Then it was a case of which screen to use. Did I go with the fold-out format, not unlike that of a laptop, or did I opt for the more space-age, touch-screen method? As a child of the laptop generation I went for the latter, but given current habits it might also depend on whether or not you have a driver (my logic being that you can use the keyboard easier in the comfort of chauffeur driven luxury). That said we should never encourage people to send text messages while driving should we?

What really made my day however, was the SMS facility. As I have said I am not really text kind of guy. Even people who send me SMS messages will get a phone call in reply. However, the JasJar allows you to send SMSs on a Microsoft Outlook email platform and on a recent business trip I found I was saving a fortune in phone calls by using this very civilized and professional option that allows you to manage your messages like e-mail.

I was also able to access the internet where there is WIFI hosting. While I quite enjoyed the novelty of sitting in a lounge (T-Junction of the Emirates Tower as it happened) and logging onto to Yahoo, it is not my thing and I have never fully understood those who need to do their work in public. That said, if I had transferred my emails onto the JasJar, I might have been as busy as the proverbial bee.

For those who can’t stop themselves, the JasJar comes bundled with all the standard Microsoft software – PowerPoint, Word, Excel etc. – so they will never be caught short. Would I buy one? Honestly? I liked it, but would prefer something smaller like the I-mate JAM. But then again, I have not made that crucial lifestyle leap…yet.

April 1, 2006 0 comments
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The Buzz

Handheld butler

by Executive Staff April 1, 2006
written by Executive Staff

There has been a lot of hype surrounding the Vertu mobile phone, arguably the ultimate in personal communication. The phone also comes with what it calls a Concierge service, an equally exclusive option for those people on the go, who like things planned ahead of time wherever they are in the world. EXECUTIVE wanted to know more and went to Karen Bou Fayad, Vertu’s marketing and public relations manager in Lebanon for the lowdown on one of today’s must haves and its bespoke customer service.

E When did Vertu decide to establish the Concierge service and what was the corporate philosophy behind it?

The idea of establishing the Concierge service came in the earliest phases of the development of Vertu. The whole philosophy of the brand was to create an unforgettable experience to his clients. What makes Vertu so special is the obsessive attention to details and the craftsmanship that is behind each product. Each component was selected in order to make the use of a Vertu phone an unparalleled experience: The scratchproof sapphire crystal screen, the jeweled ruby bearings under each key, the exceptional sound quality, and the hours of work spent in the assembly of a phone, the level of performance, etc. To compliment this experience, Vertu decided to offer his clients the unique Concierge service, an integrated customer experience, where the service is accessed directly from the phone simply and easily by way of a dedicated button on the side of every phone. This is unique to Vertu and is not available on other phones. Neither are other services so instantly and easily accessible.

E Fair enough. How many Concierge users are there in Lebanon? What percentage of Vertu users, both in Lebanon and abroad, have signed up for Concierge?

Concierge is complementary for the first year, but a lot of our clients are so satisfied with the service and find it so useful that they subscribe to it at the end of the first year.

The frequency of usage of the Vertu Concierge can be very different from one client to another. The most frequent requests the lifestyle managers get are information about hotels, restaurants, theaters, concerts, musicals, sports events and so on. Unfortunately, we can’t disclose detailed figures on the percentage and the number of Concierge users.

E How much does Concierge cost and what services are on offer? What is the most used Concierge service?

As mentioned earlier. Concierge is a service that comes with every Vertu phone. The Vertu clients gain access to a dedicated team of lifestyle managers, capable of helping them get the most out of their valuable free time. The service is available 24/7 in English, French, Italian, Russian, Mandarin, Cantonese and German. There are three kinds of service: Support on issues related to Vertu and Vertu products, questions regarding the phones, the distribution, the company, etc. Secondly there is an emergency service in which we can put the client in touch with doctors and organize car repairs and services and lastly there is the Lifestyle service through trips can be organized and restaurants recommended and booked. Concierge can also give shopping advice. All three services are widely used by our clients. The lifestyle service is highly appreciated for the quality of the work and the recommendations of the Concierge managers.

At the end of the first year, clients will continue to be supported on issues relating to Vertu products. Those clients wishing to subscribe to ongoing lifestyle support can do so. There are two levels of service. The standard service, similar to the level of service received during the first year, is available for £650 ($1,140) per annum. Those who wish a more bespoke and personal service can subscribe to VIP service at £3,600 ($6,300) per annum. This includes a personal lifestyle manager who oversees all requests relating to a small group of specific clients

E Can you give us some real life examples of how Concierge is used?

Certainly. A woman recently wanted to arrange a small 21st birthday gathering with friends in Switzerland. Vertu Concierge recommended the perfect location, managed all contact with the venue and even organized drinks, food and a cake for the event. A regular business traveller used Vertu Concierge to arrange a last-minute trip including all flights, car hire, accommodation and a gift to thank his hosts at the end of the trip. The client particularly liked dealing with one person, who had responsibility for all of the arrangements. One Vertu client was head over heels in love with the red pair of shoes of her dreams and had tried in vain to bribe the sales team of a very famous luxury brand store to strike a name from the waiting list and replace it with hers. Even the brand’s customer service couldn’t help. The shopping specialists of the Vertu Concierge knew that those shoes could only be bought at the firm’s own stores, so the selection was limited. They telephoned the entire brand’s stores in the world, negotiated with the sales managers, had the staff of the headquarters rummage through the stock room and finally met with success. A few days later, a courier brought the client’s house the pair of shoes of her dreams.

E Phew! Ok so what is the profile of the Concierge user?

Vertu’s customers are lovers of the most beautiful things in life such as watches, clothes and cars. They want to be surrounded by accessories that fit their personality and lifestyle. Most of our clientele is male. However, some models of Signature and the last Pink and White special editions have shown a very strong response among women. I would say that the profile of the Concierge user is the same than the general profile of Vertu’s clients. They are lovers of the most interesting experiences in life and expect Concierge to answer their needs and compliment their lifestyle. The requests the Concierge will receive are based on the clients tastes and hobbies. The Concierge will be asked to recommend the most select restaurant to the best pub to watch a football match!

E What do you say to those who counter that if you can afford Vertu you don’t need it?

Vertu Concierge is a personal service consisting of a team of specialists dedicated to developing a global database of international suppliers and testing these to ensure they will deliver the best service exclusively to Vertu clients. Their expertise is not limited to a country or a domain.

When a request comes through the team of experts combines his or her expertise with services held within the knowledge bank to deliver solutions in response to the client requests. They have extensive international experience, and an undeniably international outlook. For clients this means the service can be extremely useful, not only at home, but also when they travel. The lifestyle managers try to get to know each of the clients better in order to deliver to them customized personalized recommendations and suggestions that will answer the best their personal needs and tastes. The Concierge users are therefore sure they can receive the best assistance at any time and in any part of the world they are living in or traveling to.

E How many establishments have signed up to be part of the Concierge infrastructure? What does it cost them? In Lebanon which is the sector – hotels, restaurants, car hire etc – that has responded the most to Concierge? How can we measure how much business Concierge has brought to those businesses that have signed up?

No establishment will need to sign up to Concierge to be part of its database and recommendations. As the Concierge service is dedicated to offer the best service to his clients, the lifestyle managers will only recommend the best response to their clients needs. They have an international database and strong relations with key locations and suppliers. Not only will the Concierge service will always try to update his database with the newest and the best locations and services on an international level, he will also take in consideration the clients’ experience and feedback about places or services he recommended to answer other users requests. However, the Concierge may also contact some establishments to organize special offers to his clients. The best example would be the themed offers for the owners of the Pink and White Special Editions phones, such as priority personal and Christmas shopping at Barney’s and Harrods, complementary pink champagne at the Raffles Grill in Singapore, priority booking in the Spas of the Mandarin Oriental in New York and Singapore and the Georges V in Paris and special upgrades in the Ice Hotel in Canada to name a few.

E What is the level of growth in Concierge both in terms of subscribers and those companies signing up to be listed in the service?

Since the creation of the company in 2002, Vertu has witnessed an exceptional level of growth. The Middle East region is very dynamic and I would say that, as a result of this, the number of the Concierge users is also growing in an exponential way.

April 1, 2006 0 comments
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Real Estate

Lebanon Abiding

by Safa Jafari March 1, 2006
written by Safa Jafari

Yet another Arab struggle

To date, the Arab world’s battle with its Millennium Development Goals (MDGs) has seen sharp regional and intra-country discrepancies, mainly brought about by inequality in wealth, service and resource distribution. There are also questions surrounding entrenched gender inequality, the questionable will of governments, no-target policies and weak governance. According to a September 2005 UN report, the Arab region contains urban – rural disparities and continues to suffer setbacks such as poor income performance and inadequate financing, not to mention the ongoing political tensions and conflicts.

The Arab region also had one of the lowest per capita GDP growth rates in the 1990s and early 2000s. This poor performance has been reflected in slow human development in comparison with the average for developing countries. It faces several obstacles to achieving the MDGs, including unemployment, the gender gap, illiteracy, war and conflict. In January, The Middle East Economic Survey, suggested that the way forward for the Arab region is through pro-poor development policies, strategies and legislation, stronger regional partnerships and integration, improved productivity and institutional capacity-building.

Achievements made

The scenario for Lebanon is less drastic. Lebanon is close to achieving many MDGs already. Extreme poverty is rare, literacy rates are high, as is life expectancy – around 70. Lebanon has also made huge progress in rebuilding its national economy after the civil war.

However, gaps remain. High regional disparities in wealth lead to an unequal accessibility to services, particularly education as well as maternal and child health. South Lebanon and North of Akkar, for example, are areas with an unequal share.

Moreover, the rather progressive image of the Lebanese woman we see today conceals within it significant gender inequality. The National Report about the Situation of Women in Lebanon demonstrates women’s limited participation in decision-making at different levels:

Members of Parliament: Three women out of 128 MPs

Ambassadors: Two out of 53 Ambassadors

Director General: Three out of 22 Directors Generals

Dean in the Lebanese University: One out of 13 Deans

Members of the Municipal Council: 139 out of 1022 members

Mayors: Two

The Teachers’ Union: One woman out of 12 board members

The Secondary Teachers’ Union: Two women out of 18 board members

The Engineers Union: No women on the union’s board

The Physicians Order: No women in the union’s board

The Pharmacists Order: One woman has been twice elected as President

The Dentists Order: One woman was once elected as its President

The Bar Association: Two women in the board

Judge in the State Consultative Council: Six out of 365 judges

Judge in the Judicial Court: 66 out of the 365 judges

The Lebanese Report on MDGs, issued in September 2003, and reports from the UNDP and other UN organizations, indicate that while high primary school enrollment rates were noted, they were mitigated by “concerns regarding the quality of education.” Only 65% of children in grade 4 and 66% of those in grade 8 possess “the basic set of skills accredited at the national level.” There is also a low correlation between the quality of education and the high teacher-student ratio estimated at 1:9, compared to the global ration of 1:15-20.

Lebanon witnessed a rise in the percentage of students completing primary education from 91.1% in 1997 to 95.3% in 2000 (the MDG is 100% enrollment in primary school by 2015) and an increase in government expenditure on education from 56% in 1993 to 65% in 1998 (although resource reallocation and rationalization of expenditures is still needed). Challenges still exist. There are still early drop out rates, particularly due to economic needs, illiteracy (5-6% rate among males 18-25 years of age), the need to extend compulsory primary education years, and the lack of accurate and reliable data and methodology.

Health services lacking

Health related MDGs are also riddled with challenges. Maternal health, child mortality and disease control are all affected by poor access. Furthermore, according to doctors, the health care system is fragmented with little or no referral schemes. Other concerns include mediocre medical facilities, low post partum care, restricted choices, insufficient medical insurance, and few community awareness campaigns, particularly in rural and low income areas.

A workshop organized by the Arab NGO Network for Development (ANND) will be held in early March 2006 in Beirut to examine the country’s performance on its MDGs and the role of civil society, as well as the role of Information, Communication and Technology (ICT) in this respect. While all sectors related to the eight MDGs (such as UNDP, UNICEF, WHO, UNESCO, ANND, Greenpeace, different ministries, and NGOs) must be involved, two issues stand out: awareness and indicators. Recent research shows that very few people around the world are aware of the international agenda to achieve the MDGs and this must surely also apply to Lebanon. How aware are the Lebanese people of the country’s commitment and efforts to meet the MDGs and what can our students, volunteers, NGOs, politicians, entrepreneurs and general public do to further promote such efforts in their daily activities? Awareness campaigns and space for grassroots participation must be created.

Lastly, unless data is updated and professional studies are carried out through advanced methodologies and techniques, Lebanon can neither properly assess the current situation nor monitor any progress. Even the National Millennium Development Goals Report for Lebanon declares in its introduction that “poor availability of statistics has seriously constrained monitoring and review.” Several blanks are in most if not all Lebanese surveys and tables. Policy makers will continue to fail to recognize the sectors and geographical areas and communities most in need of attention. Many reports cite 1990 as the latest date for indicators related to poverty and services such as water and electricity, suggesting that any post-war progress has not been recorded. The first major post-war sample survey was conducted in 1996 and so, the ‘baseline year’ against which progress is compared is 1996 in most cases!

Lack of indicators

The UN resident coordinator in Lebanon, Yves de San, and the President of the Council for Development and Reconstruction, Jamal Itani, have announced that the Ministry of Social Affairs and the Central Administration of Statistics, with support from the World Bank, UNDP, and UNFPA, have initiated the implementation of a Multi-Purpose Household Survey, while UNICEF will update the CHILD-INFO database on a regular basis. Until then, and in the current Lebanese scenario, political and other factors remain responsible for the lack of accurate indicators, particularly those showing discrepancies and inadequacy among regions and communities.

Before we can safely and clearly indicate where Lebanon stands in its progress towards meeting its MDGs by the year 2015, we must have the mechanisms needed to do so.

March 1, 2006 0 comments
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Business

Stiff Competition

by Anthony Mills March 1, 2006
written by Anthony Mills

Women aren’t allowed to drive there. When they leave the house, they must be accompanied by a male relative. And in public they must wear the all-enveloping abaya at all times. But beneath Saudi Arabia’s socially conservative exterior flourishes one of the hottest lingerie markets in the Arab world – at least according to sales figures from Nai, Lebanon’s biggest lingerie manufacturer.

“Saudi Arabia accounts for between 12% and 15% of all our exports,” chuckles Roger Jammal, Nai’s owner and general manager. “After Lebanon, it’s the leading country in the region. It’s the richest country. It’s the biggest country. It has a lot of large cities.”

The sole owner, Jammal established the company with an initial investment $400,000 in 1998, after moving back to Lebanon from the United States. He knew lingerie, having represented many US brands in Span and the Middle East. Nai came into being as a wholesale exporter, but in the last few years has opened its own stores and franchises in the Middle East and Gulf. Today, the company is recording annual growth of 40% with revenues of $2.5 million dollars expected for 2006. In 2005, Nai recorded a net profit of around $170,000. The company employs around 65 staff and sells roughly 90,000 units a year.

The change from wholesale – he had been exporting to 13 countries – happened in 2001, when, due to what he saw were changing consumer habits, he opened mono-brand stores and franchises. “The consumer prefers mono-brands, rather than multi-brand mom-and-pop stores,” he explains. “Those are gradually disappearing and so if you are doing wholesale business you are dying with those stores.”

That said, Nai’s European business – in France, Spain, Italy and Greece – remains wholesale. Jammal admits that it takes longer to establish mono-brand stores in Europe and may explain why today Nai has its sights firmly set on further expansion in the Gulf and Middle East.

Regional focus

Nai inked its first franchise in Jordan and there are plans for two more as well as another in lingerie nirvana Saudi Arabia. It has also signed franchise agreements in Qatar and Bahrain, plans to establish a presence in the UAE and in Kuwait. It is also considering breaking into the Syrian market.

“Then, when in around two years we have the Middle East covered, in terms of franchises, we will move on Europe,” Jammal says. He acknowledges that the initial plan was to divide exports 50-50 between the Middle East and Europe, but says that the unexpectedly high growth of the Middle East lingerie market prompted a reshuffle of priorities. Asked if he maybe underestimated competition in Europe, Jammal responds: “Not really. We’re very competitive in Europe. But in Europe you need a different strategy. You need a greater financial investment. When I’m ready I know that I can easily break into Europe, especially the Nordic countries.”

In fact Jammal says he plans to open his first European Nai store in Madrid, his home for many years, this summer. He then wants to open another four before moving on to the rest of Europe.

“For the moment we are focusing on the Middle East because it’s a growing market, because of the disposable income generated by rising oil prices. It’s an incredibly big market. It’s growing by around 30% to 40% a year. And it’s easier to break into. I have a strong base here and a lot of connections, from the years when I was representing US brands.”

Jammal acknowledges, however, that even in the Middle East and Gulf the growing lingerie market is creating “stiff competition.” He says Nai represents around 15% of the Jordanian lingerie market, 5% of the Saudi and Kuwaiti markets, and 4% to 5% of the markets in other Arab countries. Nai’s Saudi retail lingerie market share will rise to at least 10%, he adds. His goal is a 10% market share in each of the Arab countries in which he has a presence.

Loyalty

In Lebanon, Nai, designs and manufactures its lingerie locally, plans to open another two stores in March, making a total of 11. Nai began selling its products in Lebanon in 2000 and opened its first store in 2001, following the decision to move away from wholesaling. Jammal’s domestic strategy is to open as many stores as the market can accommodate, accompanied by a heavy dose of marketing, and paying strong attention to product-to-price ratio and product diversification.

He expects competition in the Lebanese market to grow. “The lingerie market is growing worldwide,” he observes. “We’re going to have more companies coming in to Lebanon.”

However, he is not concerned with competition from the lower end of the market, like that from China. “We can’t compete with the high-production, low-price system. We have better quality, at a good price. In Lebanon, we can’t produce a million pieces and sell them at a 2% profit. We compete above that line of business, with something creative and special.” A pair of Nai pyjamas costs around $30.

If Nai is going to retain, let alone increase, the number of customers, it’s going to have to ensure loyalty. “We have fidelity cards,” said Jammal. “We have promotional items. We offer a lot of gifts.”

Bad business environment

By 2010, Jammal plans to have 50 stores across the Middle East. “Our Middle East strategy is open, open, open more and more stores,” he says. But he stresses that he will judge growth by sales at each store, not just the number of stores opened.

For the moment, 70% of Nai’s revenue is generated by domestic sales. Of the 30% that make up exports, only 5% are sent to Europe. “I think the Lebanon market has reached the point of saturation,” he says. “Our percentage of exports will be much higher in the next five years.”

Domestic market saturation notwithstanding, sales at each of Nai’s Lebanon stores are growing by 40%-45% a year, Jammal claims. He estimates Nai’s Lebanon market share at 15%-20%, and is aiming for 25%. For Nai, competition in Lebanon comes from household brands like LaSenza, Etam, and K-Lynn. “I can’t tell you who our main competitor is,” he admits. “We don’t have a lot of transparency in this country so I can’t tell you what’s going on.”

Not surprisingly Jammal admits to finding doing business in Lebanon very frustrating. “To begin with, the syndicates here aren’t very good at promoting our products outside Lebanon,” he complains, alleging that some of his competitors are “exempted” from paying tax. “Some companies are transparent and pay taxes. With others, the tax inspector won’t even step through their doorways, and they probably sell more than us. Let’s not get into the political issues, but that’s the way it is. You pay a price here for being transparent. It would be nice if all companies here were transparent and we could compete.”

It’s an attitude that has bred a degree of cynicism. When the issue of paying facilitation fees at the Port of Beirut, he has firm views. “I say to my forwarders, ‘Tell me how much it’s going to cost, but don’t ever then come back and ask me for a dime because some guy wants a bribe. If you have to pay it you pay it from your own pocket. I hired you to take care of my container. If you can’t clear my container, that’s your problem. You’re incompetent’.”

And competence is something that Jammal values. “It’s not easy to find competent labour in Lebanon. They say people don’t have jobs. When we look for employees, all kinds of employees, we can’t find them – and we pay well. Other manufacturers in other fields are having the same problem.

“The reason is we’re concentrating everything in Beirut. We’re not creating industrial areas outside Beirut. We’re bringing people into Beirut instead of keeping them in their own villages. We should be creating industrial areas in the South, in the Bekaa, in Akkar. The salaries would be lower. The industrial cities would cost less than in Beirut, and we’d be more competitive. I would love to move my factory to the Bekaa. Give us a tax incentive to move there. There’s so many things you can do.”

March 1, 2006 0 comments
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Business

Crazy in Gemaizeh

by Peter Speetjens March 1, 2006
written by Peter Speetjens

Unless you have been in a coma for the past two years, you will know that Gemaizeh has become arguably the most in-demand commercial location in Lebanon. Ten years ago, it was a lower-middle class Christian quarter, patronised by Bohemians and edgy foreigners who liked its authenticity. They could eat for next to nothing at Le Chef, hang out with the backgammon-playing old-timers at the equally distressed Glass Coffee Shop (or qahaweh il a’zez) and listen to stories about how the residents had to walk on the west side of the street to avoid the Murr Tower sniper.

But that all changed in 2000, when the BCD became a cohesive urban whole, rather than the world’s biggest building site and Gemaizeh began to stir. Things became even more exciting when restaurant tsar, Bechara Nammour located his company headquarters at the entrance to Rue Gouraud, Gemaizeh’s main thoroughfare across the road from Saifi Village. The logic was compelling to that those who spend their days predicting the next boom: if the BCD was to flourish as expected and if Saifi was to be a residential jewel, then surely Gemaizeh would feed on the commercial scraps and grow to be big and strong.

Outside candidate

Paul, the Nammour-owned, upmarket bakery opened on the corner under the offices, and not long after, the Glass Coffee Shop lost most of its glass and acquired more wood and a lick of paint, in a bid to woo clients who would actually come in and spend money rather than wait to die.

Still, doubts lingered as to whether there would be a genuine gold rush. Property experts agreed that, while Gemaizeh was indeed close to the BCD, it was just too “off-pitch” to feed off the fortunes of its more glitzy neighbour. Others pointed to Gemaizeh’s infrastructure, or lack thereof, and predicted that as long as there was inadequate parking and decrepit utilities the serious restaurateurs wouldn’t go there. Elsewhere, the boffins reminded us that supply does not create demand and that Rue Monot and the BCD had more than enough restaurants and bars to cater to what they saw as Lebanon’s two distinct wining and dining catchments: the student/hipster party animals, who could let their hair down on Monot and the tourists, family, business element who favoured the BCD’s pristine streets and cafe ambience. Yes indeed, the conventional wisdom was that Gemaizeh was quaint and sure there was room for a few more bars, but it would never really fly.

If only we had all taken options on leases in Gemaizeh. It may have been slow to get going but the smart money is today cashing in. Since 2004, rents for commercial space have doubled, if not tripled and there are some 40 bars and restaurants in the area, as well as a sprinkling of galleries and boutiques. The number is set to rise as investors begin to eye up the lower Rue Pasteur, while others even talk of an expansion potential that will stretch past the EDL building all the way to the Bourj Hammoud Bridge. The area has practically killed Monot and, while, the hill still has its devotees, particularly students and younger revellers, Gouraud, even with its lack of parking has become the area of choice for those with the real spending power and who eschew the pristine atmosphere of the downtown.

The popularity of Gemaizeh has of course turned all commercial property owners into millionaires … or so they would like to believe. Rents have shot up and, while early pioneers, such as Bar Louis, Bread and Torino Express, got in paying an annual rent of around $200 m2/year, today’s prices have soared up to $500 and in some cases $700 m2.

It is difficult to give a standard range of figures for commercial rents in Gemaizeh. Two adjacent bars of roughly the same size can pay a 50% difference in rent, just because one bar is on the corner and is perceived to have greater visibility. But even this is not a hard and fast rule. While a cafe needs lights and windows, as people want “to see and be seen,” certain bars or clubs actually thrive on intimacy.

Too pricy?

“Gemazieh has reached the absolute top in terms of rent,” said Najib Rayess, owner of Bar Louis and Molly Malone’s. “It cannot go higher than this. I don’t think Monot (in its heyday) was ever as high as this. We’re now on the level of downtown Beirut. I think, instead of opening on Rue Gouraud, people will soon try their luck elsewhere.”
 

The problem for new investors is not just the higher rent; they also have to deal with the thorny issue old rent. Gemaizeh is full of properties in which tenants are paying next to nothing, often the equivalent of what others are paying for one or two meters per year.

To get them out, many investors are having to pay a ghlou or financial compensation to sitting tenants, effectively doing the landlord a favor. Rayess had to pay some $20,000 in ghlou to be able to free up and establish a tiny 5m2 snack bar. But he thinks it’s worth it.

As an indication of just how much prices have risen, the owner of Chez Asso pays $300 m2/year for his 12m2, two-seater eatery at the “poor” end of Rue Gouraud, near St Anthony’s Church. Compare that to the $500/year old rent Marwan Saade has paid for the past 30 years for his 30m2, minimarket half way down Gouraud. Despite the boom, Saade is in no hurry to leave. “All the time, People ask me how much money I want to leave,” he said. “But I don’t want to leave. Where will I go?”

Not only is the problem of old tenants placing obstacles in front of growth, the lack of a mature commercial market and the absence of professional brokers has made sourcing property a hit and miss affair with landlords, many of whose grasp of economics is short-sighted, asking outrageous prices conjured up on a whim.

In 2005, the two old brothers who own the run-down Kiameh supermarket, situated in the epicenter of Gouraud were asking for a $65,000 from anyone who wanted to turn their shop into a pub. This year, with a ruthless blend of avarice and knee-jerk business sense, the brothers, who apparently own several other buildings in the street, have reportedly upped the asking price to $150,000 a year.

Another phenomenon is the multiple partner syndrome, one that many “serious owners” see as curbing long-term growth. “You get around 15 friends who all club together and they open a bar or a restaurant,” said one owner. “Because the risk is spread over 15 people, they can afford to pay above the odds and will want to get out as soon as they can, cash their takings and move on. This is not good for business.”

Andreas Boulos, the owner of Torino Express and one of the pioneers of the Gemaizeh revival, agrees. “Because of the higher rents, you see bigger places opening up, which are often run by more than one partner,” said. “This way they can attract customers (i.e. their friends) and spread the risk.”

The150 m2, Cactus, a Mexican-style, bar-restaurant embodies this trend. It is owned by a dozen or so partners, who have paid $60,000, or $400 per m/2, a year. In terms of size and style, Cactus is regarded by many as “Neo-Gemaizeh.” It will not be the last. Recently, the 400 m2 Mandaloun Grill opened on Rue Pasteur, while opposite Torino Express a similar sized French restaurant and Steak House, is expected to open.

Rising rents

Between 2000 and 2004, Monot was the absolute party hotspot. In the late 90s, at the start of the boom, rents were at $200/m2/year and peaked at $500/m2/year. While the bigger, high-end places have moved to the BCD end of the Damascus Road, many of the smaller places moved to Gemaizeh. Will Gemaizeh go down the same way as Monot?

“There are still a lot of places available in Gemazieh,” said Boulos. “It would be great if the area attracted more shops and boutiques, so it would come to life during the day as well. Currently however, everyone is asking nightlife prices, which is just not affordable for a small CD or book shop.”

“If I wanted to open a bar today, with the current prices in Gemaizeh, I would go elsewhere,” he said. “I don’t know where though. It is not that easy to find another area in Beirut. Hamra is always an option, but Hamra is not cheap either and there are still many people who have a problem with crossing to Hamra. So, in that sense Gemaizeh still has potential. In theory, there is enough room for development all the way down to the end of Mar Mikhael and the Bourj Hammoud bridge,” he said.

Rayess thinks Rue Gouraud has more or less reached its peak and expects further developments to take place off the main street and at Rue Pasteur, where rents are still more affordable. Pasteur has already seen some interesting commercial developments in recent years with the opening of several boutiques and interior design shops, such as Mowgli and Zee Gallery. Another anchor is travel agency Wild Discovery, while the opening of the hugely popular Mandaloun Grill should not be underestimated.

A new Monot?

While the residential market has not boomed in the same way (parking is a major issue for house buyers) two major developments will surely contribute to future growth. Local developer Karim Bassil’s next residential Convivium building at the heart of Rue Gouraud can only enhance the street as will the new Hôpital des Soeurs des Rosaire.

“There is one difference with Monot,” Boulos concluded. “There is currently more professionalism in Gemaizeh. In Monot there were a lot of people who wanted to give it a shot, see if they could make a buck. It was mostly them who failed, while the good ones survived. Most entrepreneurs in Gemaizeh have been in the business before. They know what they are doing. So, I think, as long as we can stay professional and keep the place clean, Gemaizeh can keep on rising.”

And to those who doubted, a word of encouragement. Everything is easy with hindsight. It’s just a shame they could see that, as long as the economy moved, Gemaizeh was never going to fail. It had the architecture (Deco cool), location (close to the BCD), access (from everywhere) and, and this is key, it was flat, straight and had sidewalks. Supply may not create demand but a good product has helped take the Lebanese hospitality sector to a new evolutionary level.

March 1, 2006 0 comments
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Finance

We’ve said it before and we’ll say it again

by Nicolas Photiades March 1, 2006
written by Nicolas Photiades

Back in September 2005, this magazine published an article about the possibility of holding a donors’ conference in Beirut in December 2005. In the same article, the magazine expressed serious doubts as to the conference taking place in the medium-term, let alone in 2005. The main reasons for these doubts were built on the fact that as long as there were paramilitary organizations in Lebanon, and as long as the various UN resolutions (particularly 1559) were not implemented, a donors conference would remain a vivid fantasy.

Indeed, it is becoming increasingly apparent that potential donors, led by the United States, are insisting that not a single penny will be disbursed to Lebanon as long as weapons are still held by organisations other than the Lebanese army, UN resolutions are not fully implemented, and economic reforms, particularly privatisation, are not put into practice.

Donors have been burnt before in Lebanon with both the Paris I and II conferences, where much had been promised by Lebanon. These promises were not delivered, mainly due to political squabbles between the late former Prime Minister Rafik Hariri and President Emile Lahoud. At Paris II, there was no insistence on the part of the donors (which included France and the European Union), and supranational entities (such as the IMF and the World Bank) for arms held by Hizbullah and Palestinian groups to be surrendered to the army.

Missed the boat

It is clear then that Lebanon, by failing to deliver on privatisation, has missed the boat and burnt its bridges with international donors. Conditions for lending or donating much needed funds are now tougher, and require serious political commitments from the current Lebanese government. The political situation is also less straightforward than what it was back in November 2002, with brinkmanship being the name of the game today among the various political and religious groups. While the Seniora government is hoping it can kick start privatisation as soon as possible, other groups are blocking the way by using their seats in Parliament. In other words, the Lebanese economy is tied in a Gordian knot, whose disentanglement will be key to future economic prosperity.

The Lebanese government now has to show significant good faith by announcing with convincing commitment the resumption of the privatisation program. It has to take the bull by the horns and start with its privatisation program even if there is no clear sign that a donors’ conference is going to be held. This time, the Lebanese government has to take the first step and deliver before getting any funding from international donors and lenders. The government will have to convince the various political protagonists that privatisation is an urgent necessity and that its resumption is the first sign that Lebanon is in the right step to sort out its political and economic mess.

What the various quarrelling factions will have to understand is that the country won’t be able to get much needed cheap funding without a minimum effort from their part, which is summed up in the resumption of privatisation. Surrendering arms and implementing UN resolutions are also key conditions, but they can be smoothed up over time if the government shows a strong will to privatise inefficient public institutions.

Talking about inefficiency, Lebanese public utilities and other companies are high on the world’s shame list of badly managed government organisations. Their transfer to competent private hands, who would come in the form of strategic institutional investors and a demanding retail investor base, would transform the Lebanese economy beyond any current politician’s wildest imagination.

It is unacceptable that a company such as EDL remains in the hands of Lebanese politicians. It is indeed, mind-boggling that a majority of the population is still going through electricity rationing for the greater part of the day while paying outrageous bills. Other public companies are equally inefficient and need to finally deliver decent service to a long-suffering population. Enough said. Privatisation is long overdue.

March 1, 2006 0 comments
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Business

Democracy Dilemma

by Michael Young March 1, 2006
written by Michael Young

As the United States has turned spreading Middle Eastern democracy into a top foreign policy priority, it has also seen the broad boulevard of simple ideas on the matter turn into a warren of blind alleys. While the complexity of the problem must not mean discontinuing efforts to push the region’s states and societies toward openness, those interested in such an endeavor have to be aware of the headaches involved.

The most obvious initial question is what kind of democracy should the Middle East be asked to endorse? If it’s traditional liberal democracy, where people are allowed to vote regularly in transparent and unmanipulated elections, where there is a transfer of authority from leaders and representatives to elected successors, where there is freedom of expression and association, and where markets and exchanges are free, then that would be grand. But how realistic is this?

Take the case of Arab minorities. If liberal democracy is interpreted as one person one vote, or majority rule, then minorities, religious or ethnic, will feel far more threatened than reassured by democracy. By the same token, while many Arabs probably favor a regular, democratic transfer of power to new leaders, they would not necessarily see this as part and parcel of a smaller role for the state, particularly in economic affairs. And in some countries democracy may lead to instability, perhaps through the arrival to power of hitherto marginalized groups, for example Islamists, so that secular voters may fear the consequences of free elections.

A second question is what happens when Arabs, including Arab liberals, consider liberal democracy merely as an extension of American power? The fact is that instead of using American support to buttress indigenous democratic efforts and then afterwards shaping the consequences to serve their own national interests, Arab democrats often, simply, get hung up on America. As Barry Rubin has written in a book on the Arab struggle for democracy, liberals have not only argued that American assistance undermines Arab democratic efforts, some have insisted “that indigenous Arab reform [is] the best way to avoid US domination and intervention.”

Foreign help needed

What this liberal attitude leaves unsaid is that American or broader Western intrusion is often indispensable to protect Arab liberals against autocratic leaders, but also against another enemy they must increasingly address these days: Islamists. It also fails to mention that the myriad problems of the Arab world are not primarily related to “US domination and intervention,” but entail essentially domestic issues such as abuse of power, economic underdevelopment, mediocre education levels, stifled civil space, and much more. In other words, setting reform up as a barrier against the United States is a very narrow, indeed downright dishonest, justification. However, it is also so widespread that any outside effort to advance open Arab societies can be quickly labeled “neo-colonialist.”

A third question – one with consequences for secular Arab liberals – is whether Arab societies are that keen to embrace the whole package of liberal democracy? Societies in the region are often deeply conservative, so that while they may reject the violence used by Islamists, they do not see his as a compelling reason to play down the pivotal role of Islam. Similarly, this conservatism is easily manipulated by nationalist regimes as a means of enhancing their own power while aborting outside calls for change, which are swiftly tagged as efforts to weaken Muslim values.

All these obstacles, to which one might add the inhibiting insistence that nothing can truly advance in the Middle East before the Palestinian problem is resolved, mean that democracy promotion is destined to be a bumpy ride for its advocates, especially the US. And the Bush administration’s belief that things will improve thanks to more aggressive public diplomacy is bound to be disappointed, since the image of the US is so deeply, often preposterously, stilted in its disfavor.

So what can be done? Very little. At best, outside powers, mainly the US, must continue insisting that democracy is of vital concern to them, but also accept that the region’s contradictions allow only for ad hoc progress, where democratic principles are robustly advanced wherever possible, to be used later as building blocks elsewhere. Sometimes force, or the threat of force, may have to be employed, as in Iraq. For democracy to truly spread is up to the peoples of the region to resolve their incongruities. They are the ones living under oppressive dictatorships. Obsessing about America is convenient, but will not improve their condition one bit.

March 1, 2006 0 comments
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Economics & Policy

The shrinking factor

by Nicolas Photiades March 1, 2006
written by Nicolas Photiades

For a long time, there was a widespread belief in Lebanon that the Lebanese sector was highly diversified given the large number of banks (at one stage, the sector had more than 80 institutions). The fact remains that this diversification of the banking system was nothing more than an old myth that had turned into an inefficient sector concentration by the mid 1990s. By this time, Lebanon did indeed have a large number of banks, all of which offered the same services and the same products, in varying degrees of quality. At the same time, a limited number of banks, through their better relationship skills and greater vision and understanding of the local and regional environment, succeeded in carving out a top twenty position for themselves, as Lebanon’s largest banks in terms of assets and deposits.

These 20 largest banks have slowly attracted the best quality customers in Lebanon, leaving to most banks below the top 20 the lesser quality customers and the more complicated dossiers. A significant number of unwanted depositors were also pushed out to the lower part of the Lebanese banks league table. While the larger banks have been busy capitalizing on their position, the smaller banks were mostly left cogitating about their future. Should they sell to or merge with a larger bank? Should they sell to a foreign investor who is interested in establishing a banking franchise in Lebanon? Should they update and modernize their infrastructure, invest in financial and human resources and start competing with the top twenty? Should they think hard about building a niche or specialization that would create value for their shareholders?

Strength in size

Most of the smaller banks have not stopped growing along with the larger ones since the end of the civil war, due to the significant government debt securities and Treasury bill market created by the government and the central bank. Smaller banks were needed to the same extent as the larger ones, as they too constituted a domestic investor base for government securities and made up the numbers in a increasingly liquid secondary market. However, the central bank today is keen that these small banks merge with their larger brothers, as they are believed not to have evolved sufficiently in parallel to the environment, and consequently not to have the capacity to compete in the long-term within an increasingly sophisticated global operating environment. It is clear that the forthcoming Basel II capital regulations, which are due to be implemented in Lebanon by 2008, and which focus on efficient risk management and corporate governance, are going to constitute a mammoth task for the smaller banks, which are still struggling to understand these regulations, let alone implement them.

The smaller banks are mostly family owned and, with a few exceptions, are unlikely to be able to attract strategic investors that would help these families develop expansion and build an efficient internal infrastructure. Their lack of corporate governance, managerial vision, risk management capabilities and insufficient capital, are all factors that will keep any strategic and sophisticated institutional investor away. Moreover, the constant absence of a clear cut, detailed and efficient operational and financial strategy is not only a reason for the lack of attractiveness, but also for their initial positioning below the top 20.

It is worth noting that not all the smaller banks (the 30 or so banks that constitute the smaller tier of the Lebanese banking sector) have the same reasons for being there in the first place. Some are foreign banks, which do not wish to expand their franchise in Lebanon further, as exceeding an optimum size would start affecting the risk profile of their group on a worldwide basis. Others are banks which are moving in the right direction and have sufficient financial means to buy their way up in the upper tier of the bank league table. However, the majority have been stuck in the lower divisions due to an initial lack of vision and preparation to meet a constantly evolving environment.

For those smaller banks with no financial means, the best advice would be to sell their franchise (at a realistic price) to a larger local competitor and hope to keep jobs and, for board members, seats on the board of the larger entity. For small banks that have been rising in the last decade and which have the means and financial resources to keep up the pace with the larger peers, advice would be to specialize and become a niche player. With Lebanon entering the WTO and the Basel II regulations due to be implemented soon, these banks have little choice anyway.

March 1, 2006 0 comments
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Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

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