BLC Bank and Libano-Suisse Insurance have presented the first fruits of a new product partnership that enhances the choices of consumer loan customers in Lebanon. Along with a line of bancassurance products, the two companies on July 18 introduced a jointly developed unemployment credit insurance that protects buyers of BLC consumer loans against inability to meet payment obligations because of loss of employment.
The new insurance product is provided without extra charge to new loan applicants who satisfy requirements related to their age and duration of employment. As customers do not have to pay a premium for the credit insurance on top of the 7.75 and 9.25 percent flat interest rates which BLC currently charges for new consumer loans, the unemployment credit insurance is an alternative to life insurance policies which many banks have been requiring loan customers to purchase at additional expense to their loan costs.
According to BLC Bank marketing manager Maya Margie, the bank dropped the practice of having life insurance policies for customers covering the amount of their loan three years ago, because the cost of the program was over proportional to the number of actual claims. Working with Libano-Suisse Insurance, the bank for one year had been researching the possibilities to implement the unemployment credit insurance, which is now offered by BLC as the first of its kind in Lebanon and the Middle East, Margie said, “in line with our objective of being leaders instead of followers”.
In 2004, the BLC customer base grew by 12 %, and its deposit base and portfolio of personal loans increased by 24 and 38 percent, respectively as the year saw BLC Bank continue achieving its recovery from huge past losses to profitability.
In conjunction with the launch of the unemployment credit insurance, BLC and Liban-Suisse introduced six new bancassurance products under the brand name Awlawiyati. The range entails car, home, accident, term life, retirement and child education plans that are sold over the counter at BLC branches. The bank established a new insurance broking subsidiary, BLC services, to manage its insurance activities in accordance to Lebanese law.
Byblos Investment Bank re-sizing and up-sizing
Beirut’s budding investment banking landscape is in process of new diversification as Byblos Investment Bank is embellishing its ranks while other banks are reported to be looking newly into this area of activity.
The movements in the community of specialized bankers are loosely related to changes triggered by last year’s merger and acquisition operation between Bank Audi Group and Banque Saradar. While the merging banks at the time had indicated that they would aim to avoid staff redundancies, banking analysts suggested that the investment banking operations of both sides would be likely to have some overlap, since three entities would have to be consolidated – Audi Investment Bank, Lebanon Invest, and Saradar Investment House (SIH).
The re-structuring of the Audi Saradar Group’s investment banking operations led to the formation of Audi Saradar Investment Bank under chairmanship of Lebanon Invest founder, Marwan Ghandour, and with Ramzi Saliba as general manager. Four bankers of the old SIH team, who had initially stayed on with the Audi Saradar Group, felt that they could find more room to deploy their talents if they would leave Audi Saradar and thus recently parted from the group on reportedly very amicable terms with a golden handshake and with plans, according to finance insiders, to set up their own investment funds.
The setting free of investment banking talent caught the attention of at least one bank interested in creating an investment banking subsidiary and was also welcome news at Bank Byblos Group which jumped at the opportunity to upsize the team of one-year old Byblos Invest Bank. Byblos convinced three of the migratory investment bankers to choose BIB and on July 1 appointed former SIH head Joe Issa-El-Khoury to the position of general manager at Byblos Invest Bank.
According to Bank Byblos Group’s vice chairman, Semaan Bassil, BIB is poised to develop investment banking activities out of Lebanon for Sudan, Algeria and Syria where the group is presently active, and for Abu Dhabi where a new operation of the group is to be established soon. “The group believes that the excess liquidity available in the Arab world will be seeking investment venues and we aim to play, through BIB, a leading role in channeling those funds into rewarding investments,” Bassil told Executive.
Ice cold beer and the Japan connection
Every summer, in Lebanon, beer sales increase by 30%, proof, if any were needed, that the Lebanese like to crack open a cold one at the beach. In fact, according to Almaza, we apparently like a very cold beer on the beach – served straight from a special Almaza “sub-zero cooler” at -2 degrees Centigrade and so, since the beginning of June, beach resorts across the country have been serving the famous green bottle from one of three hundred sub-zero coolers distributed gratis by the company. A genuine breakthrough in beverage enjoyment or just another weapon in the annual beer wars?
One thing is certain: as the mercury rises, beer sales competition heats up. Since the overall beer market is not growing much, despite an increasing variety of cheap, obscure, often high-alcohol-content brands, competition is especially fierce. According to Almaza Marketing Director Francois Mourad the market is growing by only 3.5% a year. A sizeable portion of that growth can be attributed to the non-alcoholic beer market, of which Almaza has a share greater than 70% according to Mourad.
Although Almaza controls around 70% of Lebanon’s beer market, it isn’t resting on its laurels, said Mourad, because it expects the Government to sooner rather than later cut the 40% duties on imported beer – possibly as part of the Euromed agreement with the EU – and open the floodgates to a wider range, and higher numbers, of imported beer.
Meanwhile other beer importers continue trying to hammer away at Almaza’s market dominance. Abiramia Bros., a company that imports Effes from Turkey, Fosters from Australia and Budweiser from the United States, says it is spending $350,000 on marketing this year, including a “massive ad campaign” which includes sponsorship of two motor races and advertising on billboards and radio. It is also increasing the sales percentage in cash money it gives to its five distribution agents as an incentive for them to boost sales.
The company’s marketing director, Abdou Younes, claimed that the company’s beer sales were growing by 25%-30% a year, which imply it is eating into Almaza’s market share. For its part, Heineken is trying to wean clubbers off ready-to-drink (RTD) beverages such as Bacardi Breezer by presenting Heineken in cooler bottles “You don’t see many people drinking beer in nightclubs,” noted Mourad. “You see them drinking RTDs. That’s why we are distributing Heineken in aluminium bottles designed by a Japanese designer.”
British Mediterranean takes Khartoum
A recent move to make doing business in Sudan more palpable for Lebanese entrepreneurs is paying off for British Mediterranean Airways (BMED). In the first two months since the carrier opened its London – Beirut – Khartoum line for service between Khartoum and the Lebanese capital in the middle of May, passenger load factors developed well, according to BMED regional sales manager, Naji Mahdi.
The new service reduces travel times between Beirut and Khartoum from at least nine to under three hours each way, because in the past, passengers had to transit through other countries to reach Sudan, Mahdi said, “but we did not take advantage of this to raise our fares.”
BMED had taken first steps towards creating the Beirut – Khartoum service about 18 months ago in changing the routing of its London – Khartoum flights from going via Amman to stopping in Beirut. The door for the new service was opened fully when the civil aviation authorities in Lebanon and Sudan readily allowed BMED to carry passengers on the route under so-called fifth freedom rights. Unless they are granted these rights, airlines are not permitted to issue tickets between an intermediate and the final destination of a flight.
In its general business between Beirut and London, the airline saw no significant slump because of the political uncertainties that Lebanon experienced in the first half of the year. Most recently, BMED received some cancellations “due to whatever happened in London and in Lebanon,” Mehdi said. “We had a slight drop over last year but things are picking up and in 2005, we should be carrying the same number of passengers as last year, or slightly more.”
L’Oreal joins forces with ESA
The international cosmetics group, L’Oreal, last month made a strong recruitment pitch and presentation of its Human Resources strategies at the Ecole Superieure des Affaires on occasion of signing a partnership agreement. Aims of the agreement include to enhance networking between ESA and leading companies and to develop the relationship between the business school and L’Oreal Lebanon.
Under the agreement, which formalizes long-standing collaboration between the two entities, ESA students will study L’Oreal marketing cases and have better opportunities to benefit from recruitment at L’Oreal, said ESA communications director Georges Najm.
For L’Oreal, international recruitment and working with leading business schools is a priority, Jean-Claude Le Grand, the director of corporate strategic recruitment at L’Oreal, told Executive. “We manage the career of the executive personality differently. We promote angry, dynamic young people,” he said. “Other companies don’t dispatch Human Resources staff to recruit on the ground at universities and only a few companies have a strategy to recruit worldwide.”
According to Le Grand, L’Oreal has collaboration agreements with numerous important business schools and spends over 1 million euro annually as direct investment into recruiting, not counting salaries in the HR department. The company, which says it takes five to ten years to build up a L’Oreal manager, seeks to recruit 70% of its managerial staff from career starters. Besides engaging in partnerships with business schools, L’Oreal employs campus business games and internships in its efforts to attract the most talented students to its ranks. “We are not chatting about to war of talent, we are acting,” Le Grand said.
Lebanon’s first cruise ship
Seemingly unfazed by the bombings, assassinations and political turmoil which are threatening to wreck Lebanon’s summer tourism season, Lebanese entrepreneur Merhi Abou Merhi chose June to launch Orient Queen, the world’s only cruise on a Lebanese-owned ship.
The ship-owning company Abou Merhi Lines SAL, which owns 17, primarily car-carrying vessels, purchased the roughly 16,000 tonne, 900-passenger “Bolero” cruise ship from Greek-owned Festival Cruises for $9.5 million, according to an annual report on the Website of the Paris-based shipbrokers Barry Rogliano Salles.
The Lebanese company has invested, “more than 10 million dollars” refurbishing the vessel, according to Abou Merhi Lines media manager Karim Gemayel. It was then renamed Orient Queen.
For just over a month now, Abou Merhi Lines has been offering a seven-day cruise aboard the five-star vessel around the Mediterranean – Egypt, Cyprus, Greece and Turkey – at a starting price of $1,050. The price climbs as high as $7,000 for passengers who go for the royal suite, five meals a day, private butler and the constant companionship of “two ladies,” Gemayel said.
As soon as Lebanon’s summer tourist season is over, the Orient Queen will begin offering cruises out of Dubai, before returning again to Beirut again the following summer.
Gemayel said that the weekly cruise had attracted “hundreds” of passengers in its first month, a figure he acknowledged was not particularly high for a ship which can accommodate around 900 people per cruise.
“Promoting the cruise has been difficult,” he admitted. Asked if launching the cruise in the midst of political turbulence and a months-long spate of violence might have been unwise, he said: “The people who conducted the feasibility and profitability studies all suggested we rent the boat out to any European country. We had some very good offers. But we are not in this for pecuniary gain. Our slogan is ‘For Lebanon.’ We are trying to rebuild tourism in Lebanon.”
Salvation, though, may lie in Dubai. “There is a lot of demand in Dubai,” said Elie Nakhal, head of Nakhal Travel, which is selling Orient Queen cruises. “Dubai will compensate for any losses in Lebanon.”
Around 60% of the passengers thus far have been Arabs – roughly half of them Lebanese, 30% have been Turks and around 6%-7% Europeans, mostly from Greece and Cyprus, Gemayel said.
Syrian Tourism fair
Following on the heels of an April conference which saw 127 applicants from around the world bidding to develop 100 of Syria’s top tourist sites, Sadallah Agha al-Qala, Syria’s Minister of Tourism, gleefully opened the “Syrian Tourist Horizons Forum” July 5 in Damascus.
Naturally enough, the two-day event was meant to highlight some of the country’s recent (and anticipated) achievements in the sector: 9,000 new hotel beds will be added each year by 2010 at which point tourist revenues are expected to reach $6 billion annually ($2.2 billion was earned in 2004 al-Qala told the conference). And despite what the minister referred to somewhat euphemistically as “bad publicity,” the first five months of 2005 saw a 55% jump in package tours of Western tourists coming from mainland Europe – a stat that was used to justify the prediction that 3.6 million tourists will have visited Syria by year’s end, or 600,000 more that 2004.
One of the main speaker’s at the conference, however, Intercontinental Hotels Group CEO Chris Moloney, signaled at least one problem the sector faces mostly unrelated to politics or economics – an aspect that may ultimately harm the sector’s long-term prospects for growth far more than any immediate questions about the current regime’s stability or lack of stability.
“I urge you to carefully consider the unique experiences which Syria can offer compared to other destinations….. Pay attention to that aspect because it is extremely valuable and fragile,” said Moloney.
Of course, hewing to such advice may not be that easy: Outside the conference hall large, glossy displays for future developments in Palmyra, Tartus and Latakia looked more like the sorts of hotel and recreational developments found in Dubai or Las Vegas. Already, in fact, 19 of the April projects that were approved have broken ground, with some promising to bring the first real taste of the five star life to points across the country.
According to Nashaat Sanadiki, Chairman of the recently formed Federation of Syrian Chambers of Commerce, the danger of “overscale development” – development which overwhelms the natural beauty and charm of an area rather than adding to it – is both real and, he hopes, manageable.
“My view is that I would like to see Syria takes it’s share in tourism, but without harming our texture and social life,” he said. “We can do that without resembling Dubai… [but] that means we cannot sacrifice our desert area, for example, to convert it all in to 5 stars resorts.
“Where will the average Syrian go after all?”
Bordeaux alliances
It was a busy month for Lebanon’s wine producers, six of whom – Chateaux Musar, Kefraya, Ksara, Clos St Thomas, Massaya and Cave Kouroum exhibited at the biannual Vin Expo in Bordeaux, arguably the world’s premier wine fair. Back in Lebanon, July 27 saw the committee of the Union Vinicole du Liban (UVL) elect a new committee, one that for the first time represents all producers. Elsewhere, the advent of new EU export regulations is expected fast track the establishment of the much-needed and long-awaited National Wine Institute. The implications for the sector are significant. “Export is the future,” said Charles Ghostine, Managing Director of Chateau Ksara. “If we want to achieve better prices, we need a regulatory framework to underpin confidence.”
At Vin Expo, Chateau Kefraya, which took the opportunity to show the greater wine world its new premium white Casta Diva also, according to marketing manager Emile Majdalani, made exciting in roads in penetrating the non-Lebanese on trade in France as well as stirring up interest among buyers from the Russian and Scandinavian markets. “These contacts were more concrete than during the past exhibitions and offered the possibility to finally initiate an extension of our distribution to the entire French market,” he said
Massaya, which for the time being at least is not part of the UVL, exhibited with its French partners the Brunier brothers from Chateau Vieux-Telegraph and Californian maverick wine producer Boony Doon.
The three-nation alliance reportedly caused much interest, being as it was a departure from the usual generic national or regional stand. “We got all the interest,” said Massaya’s Ramzi Ghosn. “The others were all know producers. and more importantly our quality was endorsed by being on the same stand as the French and Californians. The wine industry is very conservative and such alliances are not common.”
Elsewhere, Cave Kouroum seems to have emerged from its legal battle with neighboring Chateau Kefraya and established itself as one of Lebanon’s most adventurous producers. At Vin Expo, the winery in the heart of the village of Kefraya, won seven awards including, two golds.
Mobile phones (optional)
Just in the nick of time for the summer tourist season when demand for new mobile lines customarily peaks, Alfa announced last month that, on top of adding a new series of 70 mobile numbers, refills for pre-paid lines can now be purchased through 193 ATMs operated by 14 different banking instructions in Lebanon (see www.alfa.com.lb for the list of participating banks).
Unique to the ATMs: Alfa subscribers can now also purchase 72 unit cards with a 12 day validity period for $20 as well as a new 300 unit card for $80.
For downtown vendors hawking units “the old fashioned way,” the greater ease and new options offered by the ATMs doesn’t appear to be causing concern.
“I heard about this but you know the bank charges you each time you buy units from them,” explained one Hamra street vendor.
Well, not exactly. According to Alfa, if units are purchased via an ATM at one’s own bank then no commission is taken. However, if you purchase from a bank other than your own, the same fee that banks take for non-member ATM withdrawals will apply.