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Economics & Policy

Industry Voices – Light at end of tunnel?

by Executive Staff January 1, 2005
written by Executive Staff

Ramzi Ghosn: Proprietor, Massaya Winery

E: Our industry has been forced to seek out new and sustainable export markets and been moderately successful. How can other sectors within the manufacturing or agro-industry replicate this success?

To be successful you need a comparative advantage. In the local wine industry, our comparative advantage is the fact that we are Lebanese. With the help of our Lebanese identity we are already catering to all the expatriates worldwide who want to consume local products. The identity of Lebanese wine is very important for our industry. And this comparative advantage has to be well emphasized on. The product has to be of good quality and if it is then the business will automatically succeed. So to replicate this same accomplishment, industrialists should find the comparative advantage of a product and focus on exposing and marketing it to its full extent. We in the wine industry have succeeded in doing so and this is proven through our export statistics, which have been constantly growing for three years now. In 2004, we expect a 15% to 20% growth in exports, illustrating that our strategy is paying off.

Roger Dib: Director of Near East Consulting Group

E: Do you see new promising avenues for Lebanese industry to attract foreign partners and what areas of industrial ventures offer the best investment opportunities for favorable financing?

I definitely see opportunities for joint ventures with foreign partners. Actually, I am now in direct contact with around four European companies with which we are negotiating industrial and commercial joint ventures in the field of specialty retail. The reason why I say this is two folds essentially: the first one is that any Lebanese company with strong regional distribution networks can attract and be attractive to foreign partners who are not present in the Middle East. Any company that has a well-developed distribution network can easily think about attracting foreign partners. The second reason is that ever since the Euro has strengthened compared to the currencies of this region – which are more linked to the dollar than the euro – there has been a window of opportunity for our industries to export and hence for Europeans to use Lebanon as part of their delocalization effort. Delocalization has been happening in Europe for some time, but they have now been much more aggressive at it because of the cyclical strengths of the euro. So, this double hit for the European economies, whereby the need for delocalization and the expensive euro, is making countries like Lebanon interesting places to invest in certain kinds of industries, such as ones with high value-added. As for private financing, I believe the IT industry is the best suited for favorable financing because these are very small companies with lots of need for cash.

Fadi Abboud: President of the Lebanese Industrialists Association

E: Over the past years, the costs of manufacturing in Lebanon were held to be largely responsible for the stunted development of the sector. After many broken promises, mostly concerning the amelioration of the utilities and infrastructure, what are your hopes for 2005?

Our hope for 2005 is for the industrial sector in Lebanon to witness better days simply because all the governments since the end of the civil war have not really been friendly to the productive sectors in Lebanon, especially with regards to industry. To be honest, it was very difficult for us to come up with any positive results throughout the last 13 years. And with the energy crisis in 2004, it was much harder for us to record adequate returns. Even when we agreed with the government that reducing the price of energy could hurt their short-term finances, they still refused to raise custom duties on imports that directly compete with local products, which require intensive use of energy. Even this simple request was virtually impossible to get. We really feel that they don’t want to see the industry sector progress. One of the main reasons is because they want to turn Beirut into another Dubai, where there are lots of tourist attractions and huge shopping centers. However, with all the hurdles facing the sector, the high cost of production and an unfriendly government, we were still able to substantially increase our exports in 2004 and this shows that there is huge potential in the industrial sector. I hope that 2005 will be the year when the government realizes that we have all the means to create many new jobs and increase national productivity by granting us our demands.

Hani Haddad: Managing Director Spirit Advertising

E: In these days of closer EU relations, what must Lebanese industrialists do in terms of marketing, brand building and advertising to increase their competitive edge?

Industrialists and the entire Lebanese commercial sector in general are not actually aware of the importance of marketing and advertising of their brands and are more focused on the short-term costs rather than the long-term returns. Brand building is very important and requires investment and patience. But in Lebanon, unfortunately, very few advertise and consider building brands. In the actual world of global and international competition and with these days of closer EU relations, Lebanese industrialists should be up to the European standards at all levels. To achieve these standards, they have to understand and be convinced that building awareness and marketing their brands is more than essential for them to survive and should be considered as part of their long-

term investments. All expenditures related to communication and advertising should be part of their cost.

Patrick Renauld: EU Ambassador to Lebanon

E: The EU has implemented several programs to help assist the industrial sector in Lebanon with financial and technical support. Why is the EU so interested in having Lebanon’s industrial sector prosper and how does it see its potential in a country where the cost of production is much higher than the rest of the region?

The Lebanese market of 3.5 million consumers is not a market by itself when compared to the EU’s market of 500 million consumers. Nevertheless, ever since the EU expanded its borders, Lebanon has become our direct neighbor. And as a direct neighbor, we are interested in security brought by a stable and strong economy. In order to have a strong economy, we believe that the industry must play an important role. One of the biggest problems in Lebanon today is the fact of not having focused enough effort towards the development of the productive sector, thinking that the banking, service and tourism sectors would lead the way. This is not the case because you cannot develop your economy if you import nearly everything to feed your tourists and very curiously the Lebanese authorities have taken time to realize this.

It is true that the Lebanese industry faces certain difficulties at the moment, namely the high cost of production. But it also has its strengths, such as the brainpower capacity to be creative and overcome problems as well as the necessary financial resources. The future success of Lebanon’s industrial sector depends not only on producing high added value products, but also on the government’s willingness to set a long-term industrial policy and implement a modern judicial system that can assure the security of investments.

January 1, 2005 0 comments
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Economics & Policy

Q&A:Ineke Botter

by Executive Staff January 1, 2005
written by Executive Staff

Running a mobile telecommunications network in Lebanon has in recent years presented itself as profound challenge, not only in terms of achieving operational excellence but also as quest demanding ultimate skills in diplomacy. With new management contracts for the mobile sector in place since mid 2003, EXECUTIVE ventured into the challenging exercise of asking what it takes to bring this crucial sector forward. Ineke Botter, CEO of Alfa operator Fal Dete Telecommunications, stepped up to the plate to hit fastball after fastball on communications.

E: What is your assessment on the evolution of your activities since Fal Dete Telecommunications stepped in as manager of the cellular network formerly known as Cellis?

Looking at the past six months, it is a successful story in operational terms. We reorganized the company and put a structure in place that is more oriented to teamwork. We also put a human resource project in place, which was carried out over the course of three months and vamped up the personnel again to an acceptable level by international benchmarks. At the same time, we were taking a close look at the billing environment but also the network itself. And we will shortly propose what we call an optimization plan to the government. All in all it has been a successful handover period, and the major project that we are undertaking as we speak is the introduction of our brand name, Alfa, and everything that goes with it. Before that, we completed an internal exercise of changing FTML into FDT on the corporate side. This entire project is successful as you can see on top of this building and everywhere.

E: Are your changes in the brand going beyond the level of visibility?

The philosophy of the brand is that of an umbrella brand, Alfa, and everything underneath is also Alfa. It is a transparent and very easy to understand brand. We designed this project in three steps. First, change from Cellis to Alfa. You have seen it on billboards and on television. So, brand awareness was built. The second step is to ensure that this brand awareness stays with people. This involves explaining what Alfa is about, the umbrella brand and presenting the sub-brands. At this point in time, there is no change yet in whatever else. Then we anticipate doing something in the area of services but this is very much a negotiation part with the ministry of telecommunications, the MOT. That is our situation.

E: If we view the mobile sector in the context of communications in Lebanon, where would you position communication in its importance for the Lebanese economy?

Telecommunication in my view is the basis of the economy. If you don’t have the telecommunication infrastructure in place, then you basically cannot develop an economy. I always say you can run a telecommunications network on generators but not vice versa. Telecommunications is number one in many countries; it is a condition SINE QUA NON. If you don’t develop that, you are stuck economically.

E: Lebanese customers are known for their fascination with new and advanced technologies. How does the mobile network rate today by latest tech standards and what can you do to position Alfa at the forefront of technological development?

As I said, we have carried out an investigation of the entire network including the network environment and the billing environment. As network elements have a technical lifetime, the reason for this investigation is to see what network elements have to be replaced in order to continuously provide the service. But this is also an opportunity for us to be close to the MOT in ensuring that we have the latest technology in the GSM area. Using the latest technology in this realm means that most network elements will be able to address both the GSM 900 and 1800 bands. In the moment we don’t use that [1800] band but in order to anticipate the future, we could already make sure that what we purchase has at least dual capacity. The same applies to the billing system. The billing system we have is from the beginning, in my estimation it is nine to ten years old. Now a billing system has a certain lifetime. The capabilities of a billing system in the early 90s are totally different from the capabilities of a new billing system. Such systems are tailor-made to the environment and one thing that we especially would like to look at is can this billing system cater to new services that we would like to propose.

E: Such as?

Expansion of GPRS data services, especially.

E: In the past, data services did not seem to generate much turnover here. How important could data services be in Lebanon?

In the mobile industry, price elasticity is extremely important. In the moment that you are giving something for free, the uptake is of course enormous. But that is for many reasons not doable. In our situation, we have the management contract with the MOT and we propose to them what we can do. But what we propose will also mean that we have to implement it in a network. It doesn’t come automatically. The moment that you are propositioning data services for a wider public, the immediate effect is that you have to look at your network. But in doing the optimization plan, we take this into account.

E: Is there a specific element of local flair that you find in the corporate culture of Lebanon that is different from any other country you worked in?

If I look at the culture in the company, I am very pleased. These are highly educated people, hard working. We have run this company without any incident with initially less than 50% of personnel. That is all very positive.

I always say a person has a character, a company has a character and a country has a character. Of course, this company has a character and I think it has changed because we put a new administration in place and hired new people. What will still take some time is to put those cultures together but that is logical.

E: How important is your role at the top in this process of changing this corporate culture. Are you going through all departments to give the impulses?

Yes, I think there is a role and a personal touch of what a CEO should do to see that there is transparency and a communications code. We have a couple of tools that I use. For example, at the end of each month I write an email to everyone on what we achieved and what we are going to do next month. We have also already twice done information meetings talking about what I expect and what we will be doing, etc. Then there is a breakfast every Friday morning and the departments are invited to have breakfast with me. We have done an introduction course for everyone, including old, new, and they go for two days and see parts of the company.

E: How could communications in Lebanon be improved for the benefit of the local economy and towards playing a role in the region?

Vis-à-vis the region is difficult for me to judge because after half a year here I don’t know all the regional operations yet. If I look at Lebanon, the first thing that we need is the telecommunications regulatory office. Of course it is the ministry of telecommunications that sets the telecommunications policy and strategy and then there is the regulatory authority that executes those. It would be very helpful to have that and I think the minister is looking into how to do it. The other thing is that by proposing to the MOT certain plans, we will make sure that the technology level is adequate, because telecommunications is constant renewal, new technologies, and investments, investments, investments. And we are proposing those plans.

E: Do you have a formula by which x investment in telco translates into x added opportunity in the economy?

No. That depends on a lot of parameters. If you can tune all those parameters then you can run a business model. What is a fact is that when you start a new mobile operation – and we are not starting, we are taking over a ten years operation –the spin-off in surrounding jobs, the suppliers, the service companies, can be eight times the number of employees in the company itself. The spin-off of investing in telecommunications is rather big. It is a stone in the water and it spreads.

E: Have you seen any country where telecommunications was the number one source of revenue for the state?

To a certain extent, yes, but for a limited period of time.

E: Is there anything in particular that you expect to happen for 2005, except for the launch of the regulatory office that all are waiting for?

That’s one thing and the other thing is if the ministry will introduce new packages and new services etc, part of that will be initiated in a communications event. It is their prerogative so I am not saying that we can make any promise but for sure we have enough in-house knowledge to have a very useful communication with the ministry about it.

E: What is the secret that you bring in as a CEO and person to make everything better at Alfa?

The reason that I have been working at this level for a long time has something to do with first of all my understanding of the industry. I have been in this industry in many countries under many circumstances, so my experience is by definition very large. The other thing hopefully is that as a person, I think I am pretty informal and accessible for people. That of course needs to be confirmed by other people. But in my experience, this is helpful and I like very much to work with young educated people who have an ambition. That is one of my drivers.

E: Knowing that despite their many contributions to the success of Lebanese companies, women are still rare in executive decision-making levels in the corporate environment, can you offer some advice for women aiming for the top?

I think it is a matter of experience and what you can contribute in value added. If you have the experience and the value added, then it would be very strange if people didn’t listen to you, no matter what gender. Going into a contest of ‘I am a man; I am a woman’ is not the point. The point is if you are professional at your job. People have to believe in their capabilities and do that. That is no different also for men. A specific advice on how women can grow to the top? It’s hard work. That’s it, and you have to have luck as well sometimes. You have to believe in yourself and if women are not believing in themselves, that is detrimental. It is also not helpful if your surroundings are telling you that you have to prove yourself.

January 1, 2005 0 comments
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Real Estate

Sky’s the limit for real estate sector

by Peter Speetjens January 1, 2005
written by Peter Speetjens

Fuelled by the continued influx of Arab nationals and capital, Lebanon’s real estate sector continued to grow in 2004 by an estimated 20%. Solidere had an outstanding year, as the Beirut Central District experienced increased demand for property, while on the retail side, big is beautiful seemed to be the theme as ADMIC braced for the end-of-year launch of its Dora shopping mall, the biggest so far in Lebanon.

Overview

Key indicators, such as cement sales and the number of construction permits, showed a healthy growth in the construction sector, while the number and value of property transactions increased significantly compared to 2003. Despite a rise in price, cement deliveries amounted to 1.23 million tons during the first half of 2004, an increase of 6.2% compared to the same period in 2003. It should be noted though that part of the increase was due to increased exports to Iraq. The Order of Architects and Engineers reports that construction permits grew from 4 million m2 during the first half of 2003 to 4.3 million m2 in the six months of 2004, which is similar to the tail end of the 90s reconstruction boom.

The geographical distribution of permits shows that Mount Lebanon maintained its 2003 lead as it accounted for 46.4% of the total, followed by the north of Lebanon with 20.2%, South Lebanon with 14.8% and Beirut which witnessed an increase of 4.5% to reach 12.8% of the total. According to Banque Audi data the number of property transaction during the first half of 2004 rose by 7.2% to 51,899 compared to the first half of 2003, while the value of property transactions grew by 27% over the same period to reach LL 1.7 billion. In the third quarter it slowed down to 22%, well above the 15% annual growth recorded in 2003, yet still a far cry from the 30% growth figure of 2002. Beirut maintained the lead in terms of value of properties sold, accounting for 35% of the total, followed by Baabda with 22%, Metn and Mount Lebanon with 15.8% and Kesrwan with 9.8%. The figures confirm that the market was dominated by high-end construction and property transaction, as the increase in the real estate market was largely driven by the Arab investors, who since the events of 9/11, continue to see Lebanon as an alternative home, holiday destination and place to invest. Most players in the sector observed a relative slowdown by the end of 2004, which they attributed to the events surrounding the presidential elections and the attempted assassination of Marwan Hamade. The departure of Rafik Hariri as prime minister and the loss of his international clout were seen as less of a blow as many Lebanese are still optimistic that he will stage a comeback. A 2004 report issued by Ramco Real Estate Advisers concluded that Gulf investors bought land worth some $680 million between 2000 and March 2004, noting: “taking into account the additional investment on project development the amount could easily more than double.

In that period a total of no less than 2.3 million m2 of land were sold in 109 major deals. The Arabs’ preferred destinations are the mountains, not too far from Beirut. With this in mind, 38% was bought in Baabda, 27% in Metn and 18% in Aley. Only 1% of all land deals concerned Beirut, which still represented the largest value for the Lebanese economy. Apart from the controversial Sanine Zenith project, the $1.4 billion, 100 million m2 tourism extravaganza on Mount Sanine, boasting several tourist villages and 5 hotels, as well as 18 ski slopes and a golf course, the two largest purchases of land, 368,723 m2 and 123,492 m2 respectively, were concluded by Kuwaiti investment groups in the region of Qornayel.

Residential: Manhattan on the Mediterranean

Even though most construction permits and land sales centered around Baabda and Metn, the most eye-catching and valuable developments were taking place in Beirut, especially the ongoing seafront development facing the Beirut marina in the BCD. The $200 million Marina residential tower, which will be some 150 meters high, has been half built, while the foundations of the Beirut and Platinum Towers have been laid. Next to the trio, the slightly lower tower of the Four Seasons Hotel is being built. The four high rise buildings represent a total investment of some $600 million and will significantly change Beirut’s façade in the course of 2005 and 2006. With a price tag of $4,000 to $6,000 m/2 the towers’ highly luxurious apartments are arguably the most expensive property currently available in Lebanon. Some 80% of the apartments has already been sold and this seems to be trend for most of the high end residential developments in BCD, including the Capital Gardens and Saifi II projects, which are due to be built in 2005. Not surprisingly, Solidere had an excellent year in terms of land sales, helped by an initiative, which encouraged shareholders to sell their stock for a 15% discount on the land. More residential projects and two hotels are slated for the sea front, while the Abu Jamil area is to become a purely residential district. In spring 2004 it was also announced that the $200 million and 155-meter-high Landmark Building Riad el Solh would go ahead, adding to the BCD’s ever changing skyline. As a consequence demand for the price of land has increased, varying between $1,200 m2 inland to some $1,700 m2 on the seafront. Last but not least, after four years of delay and for a reportedly inflated price of some $12 million, Solidere announced that they are about to obtain the necessary permits needed to complete construction of the 100,000 m2 Souqs retail project by 2006. Downtown Beirut, however, was not the only area to witness significant developments. Contrary to downtown, where 80% of investors and buyers are Gulf Arabs, Ashrafieh remains popular among the Lebanese. New, high-spec apartments are smaller, on average between 250 to 350 m2, and more reasonably priced, on average between $1,700 to $2,500 m2. The same is true for developments in areas such as Ain Mnreiseh, Hamra and Ramlet al Baida.

One of the fastest changing areas in Beirut is no doubt Gemaizeh (see box), while large areas behind the Phoenicia hotel, west of the Damascus road and along at Rue Spears have been cleared. No doubt, these current ghost towns are next in line to see some major developments throughout 2005 and 2006.

Retail: The rise of the mall

2004 was the year of the mall and 2005 will continue to be so. The $120 million ABC Ashrafieh, Lebanon’s first genuine mall opened in November 2003 and went into full gear last year. Apart from its size, the difference between ABC and existing malls, such as Verdun 730 and Dunes, is that the first truly offers a world of shopping, entertainment, food and beverages all under one roof. Critics had doubted there would be sufficient demand for such a major development, but ABC has proved them wrong. Its 40,000m2 of retail space are fully occupied and shops, restaurants and cinema attract a constant flow of customers. In 2005 however, ABC will have to compete with BHV at Dora. About twice the size of ABC Ashrafieh, BHV is Lebanon’s first mega-mall with under its roof the country’s first Casino hypermarket, a grand department store, shops, boutiques, restaurants, café’s and a cinema. Most experts expect it to do well, seeing its excellent location between the two highways that form Beirut’s northern exit. With rents of as much as $1,000 per m2 per year, ABC and BHV are among the hottest properties around as far as retail space is concerned. The downtown follows with rental prices varying between $800 and $1,200per m2 per year. Verdun has an average price of some $800 per m2 per year and, as a shopping district, continues to perform steadily. Prices in Hamra vary between $300 m/2 per year at both ends to some $600 for top locations in at the heart of Beirut’s only genuine high street. Following the completion of the restoration works in summer 2004, hopes remain high for Hamra to regain its leading position as shopping district. With its hotels, hospitals, banks, and universities, its history and character, the area has every potential. In Chiah, the 50,000m2 Beirut Mall should open for business next year. In Sin el Fil, the 14,000m2 Metropolitan Mall is currently being constructed, while at Concorde square the 50,000m2 V5 Mall is planned. In comparison, the V5 will be no less than 20 times bigger than its Dunes counterpart on the other end of Verdun. The future will tell if there is a demand in Lebanon for such a large quantity of added retail space and if there is still space for the traditional high street such as Hamra and to a lesser extent Verdun. Experts predict that shoppers may tire, after the initial excitement, of indoor shopping. One thing is certain, the increased supply of retail spaces will no doubt lead to a decrease in retail rents, which is an advantage for shopkeepers, and in the end for consumers as well.

Office: smart space sells

No major developments regarding office space took place in 2004. With an average rent of $300 per m2 per year, the BCD remains among the 30 most expensive business districts in the world, which is part of the reason that some 40% of office space in the downtown remains empty. The problem however is not only price-related. Most office space in the BCD does not meet modern international standards, but those that do, such as Atrium and the An Nahar buildings, are performing remarkably well, which is why the construction of Atrium II will begin in 2005.

Tourism:

Last year, also saw the long awaited opening of the imposing Le Royale in Dbayeh and, following the success of the $10 million Eddé Sands beach resort in Byblos, business tycoon Roger Eddé has big plans for the ancient harbor city. Aiming to attract investment of nearly $5 billion over the next 10 years, Eddé envisions turning Byblos into the Cannes of the Middle East, with a luxury marina, hotels, restaurants spas and health clubs. Most importantly however, was the government’s official approval of the controversial Sanine Zenith project. The $1.4 billion project measures some 100 million m2 of BUA on which it is planned to build several tourist villages and hotels, as well as 18 ski slopes and a golf course.

Gemaizeh

The area changing most rapidly is no doubt Gemaizeh. The old quarter bordering the downtown, which still has a flavor of old Beirut, threatens to become the next Monot, as a string of small cafés, bars, restaurants, boutiques and galleries have recently opened. The revolution began in 2001 with the renovation of the Ahwat Azaz (Glass Café) and French bakery/café Paul, which “made” the corner. In 2004, a dozen more commercial establishments opened and more are expected follow, transforming what used to be a shabby if charming, quarter into arguably the hippest quarter in town. A handful of residential projects are also in the pipeline, especially on the strip of land bordering the downtown, but also well into the quarter. Following the success of Convivium I and II, developer Kareem Bassil is building a third halfway down the main street towards Electricité du Liban. Apart from its character, one of the main attractions of Gemaizeh was the relatively low prices. That is rapidly changing. The price of land has in some locations risen from less than $400 up to $800 per m2. The rent of retail space has in top locations tripled since the beginning of the year, while asking prices for residential property has increased by 50%, though it remains to be seen if these will be realized.

January 1, 2005 0 comments
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Economics & Policy

Telecom Voices – Don’t call us…?

by Executive Staff January 1, 2005
written by Executive Staff

Ghazi Yussuf: Head of the Higher Privatization Council up until the resignation of Prime Minister Rafik Hariri

E: Is there a realistic chance for the privatization of cellular assets in 2005? What, in your opinion, are the best and worst case scenarios for the development of the cellular sector in the coming year?

There is no realistic chance of privatization in 2005. The two managing companies haven’t a track record with which to show off any skills to potential buyers. There has been no expansion. And the ministry doesn’t want to privatize because it wants to determine the true earnings of the two operations. There have been no new numbering plans, no new packages. The government’s promises haven’t been kept. The sector hasn’t matured.

The best case scenario: a regulatory authority is in place by the end of the first quarter. Then there is a serious call for the sale of the two licenses. Development of the networks is left to the newcomers. They, rather than the government, decide pricing policy and packages.

The worst case scenario: there is even more politicization than now. The regulator is nominated under the umbrella of the ministry of telecommunications, despite the fact that such an authority is supposed to be independent. I am concerned that any regulator nominated now won’t be a regulator aiming to open up the sector but a front for political aims.

For the moment, the sources and uses of cellular sector revenue by the government are questionable. For example, I have heard – although I cannot prove – that the government is saying it wants to spend $70 million on each network. How will those funds be spent? I have heard that MTC Touch needs a new platform which supposedly costs $14 million. But MTC Touch didn’t buy a new platform. It brought in a used one and charged $14 million.

I don’t think things will get better. As long as the government is running both operations, it will always be arm-twisting potential in terms of imposing appointments and purchases.

Louis Hobeika: Professor of economics and finance at Notre Dame University, Louaize

E: What measures would be best suited to improving the market position of Lebanon’s fixed line network and operator in 2005? Would you regard privatization of the fixed line network as positive with respect to increasing operational efficiency? How quickly can privatization of the fixed line network be achieved?

The revising and lowering of tariffs is very important. For the moment the government charges per minute. All calls within a local area should be charged on a monthly fee basis. Benefits of using a fixed line should be marketed to people. For example, they should be told that if they spend more than a certain amount on calls in a month, they will get a second month free.

Connection fees should be lowered. People should be billed at home so they can send checks by mail. Customer service should be improved. There should be a quick service for information on numbers, in fact for information on anything, like restaurants and hotels. They should commercialize it, make it value-added.

Privatization is a must. The fixed line operator should be split up into three or four entities, so we have competition on tariffs and services. With a private monopoly there would be no stimulation to improve service. Splitting up would also benefit rural areas, bringing them into an enlarged mainstream telecommunications market.

Splitting up would also allow a much greater reward from the sale. Ogero is a large entity in a small country. If you don’t split it up, almost no one will be able to afford to buy it. You would need to offer it at a discounted level. By splitting it up you would entice more investors. It should have been done years ago but wasn’t because of political feuding and administrative problems. The intellectual readiness is there. We could do it in a few months. But frankly, I’m not expecting it. I’m not sure the government is ready or willing to do it. It’s lost. It has no objectives.

Maroun Chammas: Managing Director IDM; President & CEO Berytech

E: Do you anticipate that broadband internet will be fully available to interested residential users in 2005? When can consumers expect to be able to choose from a variety of access technologies, including cable? What is needed to create a digital society in Lebanon? Are the problems of pricing and illegal connections the main obstacles to its implementation?

Since November 1, we have been deploying high-speed broadband to homes in the greater Beirut area. Our target is 20,000 in the first year. However, we can’t say if we’re still on track. In late 2004, delays occurred as a result of the weather and also because installing the service in buildings in Lebanon is not always easy. You need proper electricity, access to roofs, and all the cabling.

We’re currently installing broadband fixed wireless –128 kbps at $45 a month, 256 kbps at $75 a month and 512 kbps at $175 a month. The set up fee is $75. We would like to offer greater speeds at a lower price, but the price of the bandwidth is high. We purchased two megs from the ministry of telecommunications at $20,000. In Europe, it costs around $500. We want the price to be in line with world prices. The government must understand that the internet can help the economy grow.

The government will apparently soon be providing internet service using a phone line. The three speeds I mentioned will be available. The price will be very similar to fixed wireless. Obviously people who have only one phone line will need another with which to call.

Today, there are 30,000 illegal internet cables hampering development of the sector. The government hasn’t taken real action. Once the government provides ADSL and we can provide high speed internet at reasonable prices, the illegal business will cease. But it is essential that people be offered access to broadband at a reasonable price, and that will only happen when the government reduces the price of the bandwidth.

Kamal Shehadi: managing director at Connexus Consulting

E: Do you expect the independent telecommunications authority to be fully functional by the end of 2005? Does the framework comprise all the elements necessary for efficient regulation of the communications sector? What benefits can cellular and fixed line consumers expect when the regulator is functional?

The government has announced that the Telecommunications Regulatory Authority (TRA) is to be established shortly. If the government displays the political will to undertake serious economic reforms, including the liberalization and privatization of telecommunications, they will need to appoint the board of the TRA very soon. They will need to appoint individuals with a commitment to liberalizing the telecommunications sector – the TRA’s principal responsibility according to Telecommunications Law 431 – the expertise to do the job, and international standing to bring credibility to the process.

If the board is appointed in early Q1 2005, the key staff of the TRA could be in place and fully operational by Q2 2005. The board’s first responsibility will be to outline a strategy for an efficient transition to a competitive market. It will then have to tackle key regulations such as interconnection, the rebalancing of tariffs (mainly requiring the lowering of international tariffs), and consumer protection (confidentiality of information, billing, billing disputes, etc.).

The framework for efficient regulation of the sector is still incomplete – it requires a number of key decrees to be promulgated by the Council of Ministers. The most important decree – presented to the Council of Ministers more than 18 months ago – provides for the organization and financing of the TRA. Other decrees are also needed on licensing; allocation of radio frequencies and their pricing; and access to the right of way and public property.

Consumers should expect the TRA to be not only the regulator issuing licenses and monitoring licensed operators, but also the driver for better consumer choice in services and service providers, better quality of service, and lower prices.

Khalil Daoud: General manager at Libanpost

E: What are the aims and priorities of Libanpost for the year 2005, and where can service be improved in the coming year? Will increased transportation costs have an impact on end prices and is the value proposition of Libanpost secure for all stakeholders: the state, the operator, and the public?

Our key objectives for 2005 are to continue improving the quality of our services at the retail and distribution levels by implementing various training programs, increasing services and retail products and maintaining the renovation program of the post offices. This will also include completing the automation at the post offices; introducing the automation at the letter carriers’ level (handheld computers for the distribution of mail with proof of delivery); refining the existing processes and procedures; and reorganizing the customer service department.

We are also working on a new collection system that would enable us to collect mail not only from the post offices, but also from residences. Libanpost will be introducing new services, like “International Express Mail.” We also want to see the proper implementation of the new warehousing and logistics, and insurance brokerages divisions. Expansion is expected in the post print division by attracting customers other than Ogero, like utility companies and private institutions.

As for the impact of increased cost of transportation, the prices of the postal services are stipulated in a government decree and simply applied by Libanpost. Proposing a change in the tariffs should be dictated by a number of factors, among which the cost of transportation. Considering the tight economic conditions prevailing, Libanpost is trying to postpone such a price change by absorbing the costs variance.

Whilst continuing to improve the quality and variety of services to its customers, and to expand the size of its investments, Libanpost is rapidly moving towards a profitable situation. The majority of clients are satisfied with the Libanpost offerings, be it with its postal or non-postal services. As for the government, and in the event the restructuring proposed by the ministry of telecommunications is implemented, the situation will become profitable.

January 1, 2005 0 comments
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Finance

Brighter times for banking in Lebanon

by Nicolas Photiades January 1, 2005
written by Nicolas Photiades

In 2003, the Lebanese banking sector showed significant improvement in terms of deposit and asset growth, as well as in terms of profitability. The Paris II conference in late 2002 triggered a more efficient monetary policy from the part of the government and the central bank (BDL), which led to a sharp drop in deposit rates in both Lebanese pounds and US dollars, while debit rates, or rates assigned on loans to corporates and individuals, decreased albeit, at a much more reduced pace. Margins hence increased, and with them profits. Higher profits also generated more capital, as banks realized that it was a good opportunity to increase capital organically, given that external means to raise capital are rare. It is worth noting that profitability during 2003 and early 2004 could have been even higher were it not for a new regulatory reserve imposed by the BDL, which account for 10% of foreign currency deposits. This latter reserve at least had the advantage of significantly improving the banks’ liquidity as well as the BDL’s foreign currency reserves and installing a greater air of confidence in the market.

Although profit figures for 2004 are not officially out, the few half-yearly unaudited profit and loss accounts published by some of the larger banks show an improvement in profitability. Indeed, banks have been able to reduce interest rates on deposits even further during 2004, while, as usual, debit rates or rates assigned to loans and T-bill and government debt securities only moved fractionally, further enlarging margins. Although it was the larger banks, which mostly benefited from that situation, the smaller banks suffered more. Some of the smaller banks, or those with total assets well below $1 billion, suffered a decline in profitability, as they could not reduce their deposit rates enough without risking losing their saving deposits to the larger banks. Until now, the main value added of smaller banks to individual customers has been their ability to offer higher rates on both US dollar and Lebanese pound deposits. Lining up their deposit rates with those of the larger banks would clearly signal the loss of business.

The bulk of profits for the overwhelming majority of banks again came from interest income on government debt securities and loans. Banks in Lebanon are still unable to diversify revenues sufficiently, and generate non-interest income of consequent sizes. This reliance on interest income is worrisome, as any downward trend in interest rates and increases in non-performing loans would affect the revenue stream of banks substantially. Lebanese banks are yet to build a reliable and recurrent income stream, and are still highly vulnerable to external conditions (economic, political, social, etc.).

However, the biggest challenge still facing the Lebanese banking sector is the heavy exposure to a debt-laden Lebanese economy and the government, with the latter coming in the form of subscription to Treasury bills and foreign currency bonds issued directly by the State. Assets of banks, which are mainly composed of loans, liquid assets, and government debt securities, are still of a poor credit quality (for some banks it is very, very poor), and the level of non-performing loans in proportion to loans remains abysmal at around 28% (the peer group of banks with deposits between $100 million and $300 million had an average non-performing loans to loans ratio of 46.3% at the end of 2003). This is extremely high, when we can recall that the ratio of non-performing loans to loans for the Argentinean banking sector at the time of this country’s default stood at only 4%. The greatest challenge for Lebanese banks is still to stabilize asset quality and, through higher profits, to increase the level of loan loss reserves to provide better coverage of non-performing loans. Although the trend of bad loans continues, it is widely expected to slow down given the slight improvement of the economy (the highest GDP growth for some years is expected for 2004). Smaller banks will be more hit by a weak asset quality as they usually get retail and corporate debit customers, which are of lower credit quality than those of their larger peers. The smaller banks are expected to be caught in a vicious circle of rising non-performing loans and decreasing profitability, and will find it harder to improve their coverage of non-performing loans with loan loss reserves. Meanwhile, retail lending continues to rise, while corporate loans are being optimized and are stabilizing. Retail loans are more easily controlled, as most Lebanese banks (especially the larger banks) have recent credit models for retail lending, while corporate lending is still an under-developed animal for most banks. Indeed, corporate credit analysis techniques are seldom mastered within a large number of banks.

On the capitalization side, Lebanese banks have so far seen their shareholders’ equity rise to a total of $3.9 billion at the end of September 2004, compared to $3.6 billion a year ago. Such a consolidated level of equity leads to a consolidated equity to assets and equity to loans ratios of around 6.2% and 25.5% respectively. Although such ratios would appear solid in a different country with a more stable economy, in Lebanon they can only be considered adequate, bearing in mind that banks here do not often lend to the private sector (loans account for only 23% of total consolidated assets), and that risk levels are abnormally high. It is also worth noting that more than 80% of the sector’s consolidated equity is accounted for by the fourteen largest banks. The remaining thirty four banks are too small to warrant a meaningful level of equity, and a certain number of them have insufficient capital anyway. Nonetheless, capitalization is improving for the sector in general, as higher profits have allowed a healthy dose of retained earnings and some banks have resorted to capital raising with private investors and issues of preferred shares (e.g. Byblos, Audi, BLOM, Crédit Libanais).

Although regulatory capital (the required level of capital by the BDL) appears more than adequate for the entire sector, with a Cooke ratio (a ratio of equity to risk weighted assets) standing on average between 15% and 23%, economic or real capital is low because of the high risk exposure to the government. Such an economic capital should be expected to drop even further in the coming years, as the Basel II Capital Accord is to start being implemented across the world, including Lebanon. Basel II is a set of regulations that increases the risk weightings on assets if the risk profile of the same assets is high. In fact, it is even expected that regulatory capital for Lebanese banks will drop significantly as a consequence of the implementation of the Basel II regulations, as risk weightings on some assets (mainly government securities) will go from 0% up to the dizzy heights of 100%. A recent calculation by many independent research organizations, including the Union of Arab Banks, showed that the implementation of the Basel II rules should lead to a decrease in the Cooke ratio below 8% (which is the legal minimum) for some banks, and certainly below the current 20% average for most other banks. By then a lot of banks will be thinking about seriously increasing their capital, or even joining hands with other institutions with a better grip on risk management.

The banks’ liquidity appears more than satisfactory on the other hand, with liquid assets (excluding government debt securities) covering more than 56% of total deposits for the sector. Such a ratio is regarded to be higher than the norm by international standards but is appropriate in the case of Lebanon. Although the post Paris II BDL regulation, forcing banks to place 10% of their foreign currency deposits with the BDL at 0% interest, has affected the banks’ profitability a little bit, it has nevertheless forced a massive improvement in liquidity and deposit coverage with liquid assets. Banks can now face any runs on deposits with greater confidence, and have the BDL’s conservative vision to thank. However, funding remains a problem, with most banks having to live with significant maturity mismatches year after year. Indeed, customers’ deposits are only short-term in nature and are used by most banks for medium and long-term lending. Some banks have resorted to issues of medium-term bonds and other kinds of debt securities with longer maturities to fill up this maturity gap, but it is still largely insufficient, and in some cases, just a drop in the ocean. What prevents banks for issuing long-term bonds is simply the high cost of it, which is inevitably benchmarked against the high financing cost of the government.

The need for long-term borrowing by retail and corporate borrowers has never been so urgent, particularly as regards to housing loans. Some banks have been stepping up their mortgage lending and offer long maturities (ten and fifteen years), but the interest rate is still high and conditions quite onerous for borrowers. The housing and mortgage markets in Lebanon are yet to really take off and should be considered a priority by the banking sector on one side, and the regulatory and monetary authorities on the other. The enhancement of the mortgage market would create many opportunities for the Lebanese economy, not only in terms of financial products (issues of long-term bonds, securitisation of mortgage loans, etc.), but also in terms of construction activity. A developed mortgage market would also gradually meet the massive demand for housing by Lebanon’s younger population.

Qualitatively, many Lebanese banks have been addressing the issues of corporate governance (or lack of) and institutionalization. 2004 did not bring about significant changes on that front, with the exception of the Audi-Saradar merger, which created a banking group with a greater degree of institutionalization than many peers, which are still owned and managed by families. Decision making has been slightly diluted amongst the larger banks in particular, but many banks still concentrate strategic decisions in the hands of one individual. This individual is usually the founder or the heir to the founder of the bank and carries the dual title of CEO and chairman. Banks in Lebanon have not yet embraced the Western concept of having a CEO, a CFO, and COO, as the senior managers of the bank. The chairman should in principle be representing the interests of the shareholders and not mingle in the operational aspects, which should be left to the CEO-CFO-COO triumvirate.

The banking sector in Lebanon does, however, benefit from substantial support from the regulatory authorities, which motto is to maintain a solid banking system, that would gradually consolidate into a more compact and efficient group of institutions. The BDL is keen not to let banks collapse, as such events would shake a fragile economy. The larger the bank, the greater its importance to the domestic economy, and the more implicit support it can expect from the regulatory authorities.

Banks are aware of the difficult operating environment, which has lead so far to a rise in bad loans and a lack of earnings diversification, and their current high exposure to the weak credit of the government. They realize that diversification should be carried out away from Lebanon, if revenues are to strengthen and become more recurrent in time. Many banks have already started opening branches in other countries in the region, as well as strengthening their existing franchises in the countries where they are already present. Such a strategy can only be beneficial in the medium to long-term and could in time very well transform Lebanese banks into regional, and perhaps international players. For the moment, the Lebanese banking sector is still considered small in relation to the GCC banking sectors, and lacking asset and earning diversification.

January 1, 2005 0 comments
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The Buzz

Service: A skill we can’t afford to ignore

by Tommy Weir January 1, 2005
written by Tommy Weir

When we asked a random sample of people their opinion on customer service in Lebanon, we routinely received the same answer: “What customer service? Ha! MAFEE customer service in Lebanon.” This is surprising considering the current economic climate and the level of competition most businesses face. One would think that Lebanese companies would be scrambling to please their customers, to offer them special deals and dazzling service. However, this is simply not the case, and it’s not just our opinion. Over the last few months, we have been surveying men and women on how they spend their money, and if customer service influences their choices. We also asked them to rank establishments according to levels of customer service (the five best and the five worst).

The InterContinental hotel chain has consistently come out on top; starting with the Phoenicia.The Mövenpick also ranked very high. Roadster restaurants (all branches) were continually mentioned as having superior customer service. Spinney’s (Dora branch) seems to be moving in the right direction, as is Roum hospital.

What makes these organizations stand out is that they provided a positive memorable experience for the majority of their customers CONSISTENTLY. People told us that they felt important when they interacted with certain companies. They were thanked, and the staff smiled and treated them well. “Once when I received something that I didn’t like at Roadster, the waiter actually let me order something else and didn’t charge me and he was very nice about it. Now, to me, that’s customer service!” said one patron of the restaurant chain. A local company that we deal with for air conditioning, Frigo Services (Haroutune Beuyukian Est.), has provided incredible service for us in the last year. They anticipate our needs, call us regularly and if they say someone will be there at 9:00am, they actually mean it!

When we asked people if they told others about their positive experiences they all replied ‘yes.’ And we also asked them if they ever spoke about bad experiences and they replied with a louder ‘yes!’ As Customer Service 101 will tell you, “A happy customer will tell three, an unhappy customer will tell ten!” In companies where staff has freedom to make decisions to please the customer, it makes a huge difference. Proactive employees are something that so many companies desire, yet few leaders are able to let go enough to allow their proactive men and women space to be truly service oriented, let alone creative, especially if it involves money. Please see that satisfying your customer in the short-term, even if it costs, will be worth it in the long-term.

Everyone is a client

It is imperative in today’s competitive market that companies (no matter what size) take notice of the level of service throughout their organization. All departments must be seen as customers of other departments. We must develop a holistic service mentality if we are eventually going to sell our skills in the global marketplace, which expects/demands a higher level of professionalism.

Think outsourcing!

What is a service mentality? A service mentality is one that understands that in order to be considered as a member of the service community (which we all aim to be regardless of business), we have be to dedicated to constant improvement and providing exceptional results. Unfortunately, many leaders fail to completely understand that each department has to be converted into behaving like a professional service firm (think Deloitte & Touche, Accenture, McKinsey). Customers have to be seen as the most important aspect of your business: how about even calling them clients. Tom Peters, a man known as the most listened to business thinker, put it into one phrase in 1997: “Life = Client Service. Period.”

Recently, a Lebanese colleague and consultant remarked that he had a difficult time convincing local companies to change some of their basic practices and procedures in order to streamline, saving valuable time, money and enhancing customer satisfaction. He found that many leaders were resistant to adopting new technology that could replace lots of signatures and unnecessary time wasting steps for “service representatives” (employees) and “clients” (customers). “It’s as if they are telling me, ‘I’ve been doing it this way for 30 years and it worked in the past, so I’m going to keep doing it!’” But as Lew Platt, the chairman and CEO of Hewlett/Packard said, “Whatever made you successful in the past WON’T in the future.” This is really unfortunate. We found that actually there are a lot of good employees out there that aspire to be “service representatives,” however, the systems that they have to work with (or around) are so illogical and cumbersome that it makes their jobs nearly impossible. In fact, in some companies, we felt that it was a miracle that people were even able to smile, let alone thank the client, considering the steps they had to go through to complete a transaction.

Think. Government telecommunications!

What steps can leaders make now that can increase the overall performance of their organization and enhance service to their clients?

1. Take time to create a mission statement and vision for your organization. Make sure that this is an original statement of intention, and not something copied from another organization. It has to fit! The importance of service must be included in some way.

2. Communicate this mission to every person who works for you and with you, and ensure that the bottom-line nuts and bolts of why your company is in business in known. 3. Raise the level of customer to client and communicate this constantly and consistently through written and spoken correspondence, business behavior and training.

4. Contact every client (customers, departments, suppliers etc). Review past work. Examine results. What kind of service did you provide? Was your work PROFESSIONAL? If not, correct it. Offer something free, no strings attached. The reward will be felt throughout your organization and the impact on the client will be lasting. Needless to say, companies that have corrected past mistakes have seen their profits soar.

5. Add Value to every employee’s performance by recognizing him or her on a consistent basis for exceptional work. Conduct weekly meetings that focus only on service performance. This includes service between departments.

6. Ensure that you are delivering high quality goods.

7. Communicate…did we already say that?

8. Go to the ends of the Earth to satisfy your clients and understand that teamwork is key. Make it clear that everyone has to do WHATEVER IT TAKES to achieve top performance and Client satisfaction.

9. Spend time and money training your people. Even if you are the only trainer. Most people want to do a good job, however many of them have no idea what they are supposed to be doing or how to do it!

10. Conduct constant evaluations of your company’s performance. There are lots of things that you need to know about your company. The most important is: how are you doing? I mean the big picture, not your profit balance. Insist on continuous evaluations (even of yourself) and use this incredibly valuable information to improve.

11. Invite people in from outside your organization for insight, advice and experience. 12. Market your product and services. 13. Invest in TRAINING…did we already say that?

Reputation is EVERYTHING

We know you are wondering which companies were listed as the worst. Well, sadly there are too many to even discuss. Furniture companies that have no idea what you ordered and paid for; department stores that force customers to search for a place to pay and offer almost no accountability should the item purchased turn out to be faulty; banks that treat their clients like nuisances; automotive repair shops that charge people for something and give them something else (like a used rusted battery). The list is endless. Ad hoc business practices, corruption and resistance to change are definitely not characteristics that will carry us into the Service Age. Tommy Weir and Christine Crumrine are from the Beirut-based CrumrineWeir, the global leadership experts.
 

January 1, 2005 0 comments
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Finance

Q&A: Semaan Bassil

by Executive Staff January 1, 2005
written by Executive Staff

E: Byblos Bank today is very active in addressing new markets. What are the most important developments and what are the reasons behind them?

Three years ago, the bank set up a strategy to start focusing outside of Lebanon, because the economy of Lebanon is small and our bank is big compared to the size of the economy. Last year, we opened a bank in Sudan and have been doing very well together with our partners, the OPEC Fund and the Islamic Development Bank. Also, over one year ago, we applied for a banking license in Syria. Since the country is opening up slowly, we only got the approval to set up there in October 2004. In the meantime, we’ve been preparing ourselves, conducting training and putting systems in place to be able to open in Syria by the first quarter of 2005. Then we very recently got the approval to open a Rep Office in the United Arab Emirates. In addition to that, we have been looking very seriously for the past year at two new markets. We are working on two different countries and are still deciding in which to open a bank first. Basically, we are implementing what we set as a strategy plan a couple of years ago, in terms of expansion for risk diversification and profit stability and diversification.

E: Does this expansion connect closely to your work in Lebanon?

The base of our expertise for the regional expansion will come from Lebanon and our focus in Lebanon has always been to continuously implement best banking practices, including corporate governance and Basel II requirements. Our benchmark in terms of international best banking practices is not the Lebanese market but the EU banking community.

E: What led you to orient yourselves so explicitly on European banking standards?

The reason why it has always been our concern to benchmark with the international banking community is that we already have a presence in Europe. As we follow these best banking practices in Europe, they are not something new to us. But while we are present in Europe, our activities there are limited and very specialized, making it important to have the same best banking practices at our head office. Today, the head office here is implementing all the best banking practices in Europe. We continuously bring in consultants, on information technology, organization, audit, etc. You have to follow international banking rules if you want to be involved in international business today, to be accepted in the international community and be in the club.

E: Do you see yourself as being a role model for other Lebanese banks in this regard?

We are role models in different areas. Whenever we buy an important package or an important system other banks are interested to follow suit, because we have already done the due diligence on this product. There can also be a synergy for other banks because they could benefit from the support. I can give you an example: we acquired a core banking computer system called Globus from Temenos. It is a number one selling banking system in the world today and we are the model because we have implemented the system throughout the bank. We have become like a regional center in receiving all interested banks who visit us here to see how we have implemented it. Also for our Human Resources system, we just now signed with the suppliers of the number one HR system in the world, Peoplesoft. Other big Lebanese banks are following suit and also interested. A lot of suppliers know if they get through Byblos, others will follow.

E: How do you see your role vis-à-vis the community? What makes Byblos Bank important to the Lebanese?

Traditionally and throughout the war, banks used to lend against real security. When after the war everybody had needs to renovate their house, buy a car etc, Byblos was the first to propose long-term residential mortgage loans, car loans, and loans to small businesses. Today, we have 20% market share in the Kafalat loans, which go to small businesses at very low rates. In car loans, retail loans, and housing loans, we were the first to take the risk to create and launch these products and today still have the largest share in the market.

E: It is correct then, that Byblos is known as a bank with emphasis on the retail market?

We also built credibility with international lenders. In order to lend long-term, we needed to raise long-term funds. For example, we are the largest borrower from the IFC, the only user of a fund from the European Development Bank, and the only borrower in Lebanon from the Agence Française de Developpment; we are clients of the OPEC Fund, of the Islamic Development Bank. The credibility we built with international agencies also opened the door for these lending agencies – they asked me to go to Madrid to make a presentation on the benefits of EIB loans to Lebanon, because we have been the most active and professional in packaging and correcting the loans. What are the benefits of that for the country and our bank? When we decided to go to Sudan, a country that is emerging and needs funding, it was very easy for us to convince the OPEC Fund and Islamic Development Bank to come with us. It is a way for us to bring these regional and international financial partners with us into new countries to expand.

E: Does your outreach also extend to non-banking activities?

In terms of community involvement, we try as much as possible to attract the non-resident Lebanese, who are actually an important part of the Lebanese economy. So we have been launching products like the housing loan for expatriates. We try to bring the expatriate community back but also help the country in history, art and culture. For example, Byblos Bank co-sponsored excavations in Saida with the British Museum and sponsored a book, which traces the archeological findings of Lebanon over the last ten years.

E: Could you encapsulate your vision for Lebanon?

We have been making money in this country. In order to make more money, we have to help the country in terms of improving the standard of living. In a poorer community, we will not be making money. We cannot make money only on a limited wealthy segment. If you have a bigger middle class, you can make more money. Our bank also is not short-term oriented but long-term oriented. We have as much as possible put pressure on the government so that they would take action, because politics here have been affecting the economy and economic growth a lot. If there is no economic growth, we cannot lend more or make more money and businesses will fold. In terms of business lobbying, we have been putting pressure on the government not just to criticize them but for them to improve. I don’t know how successful we have been.

E: When Byblos decided to open in Sudan, was there a special affinity involved?

When we knew that Sudan was going to open up, we knew we could add value there because there were no foreign banks and the local banking sector is very small and under-capitalized, with little professionalism. Instead of going to Canada or America, we can add more value on Sudan and make more money. But what is very important is that in Sudan we compliment the local banking sector and do something that other banks cannot do. We are 100 % Sudanese bank under local law and want to act as a Sudanese bank, not as a Lebanese entity. Sometimes foreign banks can upset a local banking sector and we are very sensitive to these issues.

E: Does this sensitivity reflect your experiences of being a local bank in Lebanon facing the behavior of multinational banks pushing into the country?

Yes, of course. We learned from them not to repeat their mistakes. But we cannot generalize – these were not all of the foreign banks. If the foreign competition is healthy, we respect it. We have not been bothered by foreign competition as such but by certain attitudes that we would like to not have when we go to a foreign country.

E: You have grown up with Byblos Bank. How does it affect and shape you as a person to grow up with a bank? Did you want to be a banker since you were able to walk?

If you decide to do something, you got to be the best in doing it. Otherwise, don’t do it. Having been brought up in a banking environment where my maternal grandfather was also a banker helped me a lot to be interested in that field. I never thought about doing anything else.

E: How do you feel about building a banking dynasty? Is that something that you aspire to, or see your family as having done already?

I am more interested in building an institution. This is my number one priority. We know that our achievement – whether it was my grandfather, my father or myself and hopefully my children if they want to be in banking one day – is that the bank will remain. We do help to put the systems in place to make sure that the institution will continue to survive and our satisfaction is to be able to have been contributing in making it strong and not only a local institution but as a regional institution.

E: If a business wants to grow, it needs to be hungry. Byblos Bank wants to grow. Where does your hunger come from?

The hunger for always being careful and always being ahead of the others comes from looking outside, from looking at the best and the best banking practices, which we don’t have yet.

E: How do you implement leadership in your organization?

The challenge is to create an internal system that when such a crisis happens, there is a check and balance somewhere. That is why we are the only bank to have set up and independent audit committee that reports to the board of directors, not to the chairman. This external audit committee has been very active and has only been in operation for the last six months. But we even now brought in a consultant to make an audit of our audit people, to see whether they are doing a good audit. This openness has been imprinted throughout the organization by both my father and grandfather and it has become a culture.
 

January 1, 2005 0 comments
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Business

Static or democratic?

by Michael Young January 1, 2005
written by Michael Young

The writer Samir Kassir recently published an essay in French titled, “Considerations on the Arab Misfortune,” in which he opened with a laconic phrase: “Is there any need to describe the Arab misfortune? A few figures would be enough to reveal the gravity of the impasse in which Arab societies are blocked.” He observed that what was unusual in this misfortune was how it was “felt even by those who, elsewhere, would be seen as having been spared [misfortune] … which has taken hold in terms of perceptions and feelings.” The year 2005, because of several possibly dramatic deadlines, will arguably be that in which the Arab world can go in one of two directions with respect to open societies: toward their decisive embrace, or their indefinite postponement.

In late January or February, if things go well, Iraq will hold a much-anticipated election that has all the makings of a seminal event, but also the potential to divide Iraqis along sectarian lines and spur a bloodbath. The success (or failure) of the venture will make or break America’s declared ambition of using Iraq as the lynchpin for regional democratization, amid general skepticism (much of it ill-willed) that the Bush administration can succeed. In early January, the Palestinians will hold a presidential election to choose a successor to Yasser Arafat. While less momentous for the region than the Iraqi poll, the event will determine whether Palestinian society can shake off the kleptocratic rule of many in the “old guard” and select a leader with enough legitimacy to take control of the INTIFADA, engage Israel in negotiations and make concessions if or when necessary. In that context, the popular favorite must surely be the imprisoned Marwan Barghouti, who, upon Arafat’s death, saw himself upgraded to the role of “Palestinian Mandela.”
 

A third episode, or trend, to follow is the progress of various regional reform projects floated in 2004, all aiming to liberalize societies, make governments less stifling and place states on a track to genuine economic and social development and the fair redistribution of capital, while building up institutions to protect an array of rights. Among the things to watch out for is progress in the G-8 reform plan passed at the Sea Island summit, but also the so-called Alexandria document reached by civil society representatives in Egypt early in the year.

A fourth and more general development will be the reactions of other Arab societies to the first three, in particular to those changes brought about by Arab will as opposed to Western writ. Iraq’s elections, in particular, have the potential to be perceived regionally as an Arab affair if the results lead to national unity, greater representativeness and stability. The Palestinian election will be more complicated, as it will resume calls for Palestinian legislative and municipal elections to buttress a more legitimate leadership, but one also, perhaps, one that would support a more hard-line approach to Israel.

In all cases the role of the U.S. will be paramount. The Americans are in the untenable position of backing a democratic Iraq while appearing to sanction the denial of full democratic rights to the Palestinians. More specifically, the Bush administration, while supporting Palestinian elections, also seeks to shape them so they might not advantage Islamists and those most opposed to a settlement with Israel. Their fear is not of an anti-democratic pronunciamento, but of the permanent continuation of the armed struggle. However, how convincing is an argument that says “yes” to Iraqi elections but “we’ll see” to Palestinian ones?

The regional democratization impulse will be tested by two contrary tendencies: the possibility of growing American disinterest in Middle Eastern democracy if the Iraqi situation remains difficult to manage; and refusal of Arab societies to consider how an American presence in their midst might help them, directly or indirectly, loosen the power of states over their own citizens.

With the arrival of Condoleezza Rice at the US State Department, it is likely that democratization will mostly be a function of what US President George W. Bush desires. Rice, who has for long advocated a realist approach to foreign policy, has shown no real proclivity to advance democracy, and unless pushed, she is unlikely to concern herself with more than managing reform efforts while leaving the edifice of Arab autocracy largely intact. Conversely, there seems little hope that Arab civil societies will in their majority take the Americans up on their democratization promises. There has indeed been a response to the G-8 reform project from Arab civil representatives, in the context of the plan’s Forum of the Future, a sort of latter day Helsinki framework to allow an ongoing dialogue on reform between the Arab world and the G-8. However, only an Arab minority is willing to engage the West.

These are the dilemmas for 2005, and they bode ill for future regional democracy and open societies. Yet, rarely in the region’s past has the stimulus for democracy been as powerful and the illegitimacy of old-line Arab leaders so patently recognized. Arabs will have to choose: Do they want democratic reform to succeed, even if America’s hand is partly behind it, or do they prefer to harp on their independence and perhaps see all hope of domestic change evaporate as the democratic superpower sails home?

January 1, 2005 0 comments
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Finance

Banking Voices – Size still matters

by Executive Staff January 1, 2005
written by Executive Staff

Georges Abou Jawdeh: President, Lebanese Canadian Bank

E: After encouraging developments on the interest rate front, Banque du Liban has once again adjusted the rates upwards. In such an environment, how can the banking sector develop a more efficient corporate and retail lending culture?

Following the Paris II meeting for donor countries to Lebanon and the Lebanese banks’ contribution of $4 billion at 0%, interest rates on credit accounts in Lebanon dropped. And as of January 2004, the banks started to revise their interest rates on debtor accounts, to be more competitive, particularly on the regional market, where interest rates are lower. It is imperative for us now to revise the costs of funds again: in order to encourage lending, banks must reduce the price of lending. At present, we are at a significant disadvantage, internationally speaking.

Just to give you an example, banks are paying between 2.5% to 4.5% interest rates on US dollar credit accounts. Abroad, the rates are at 0.5%, so the difference is significant. Banks need to reduce interest rates to reach between 6% and 9% on commercial loans in US dollars. For deposits in Lebanese pounds, banks are paying between 6% and 8.5%, thereby landing loans in Lebanese pounds at interest rates between 11% and 14%. This is why we need to reduce the cost of funds. If banks are paying a high credit interest, they will be forced to lend at a high interest rate.

The solution to this problem lies first and foremost in the hands of the government. The Lebanese government must decrease its debt, so as to enable it to borrow at a lower cost. As long as the public debt remains as high as it is now, and keeps on growing, the perceived risk will stay high, and the government will keep borrowing at a high interest rate. This in turn affects the cost of lending for corporations and individuals alike – it is a cycle.

By reducing the debt, interest rates will go down, the credit and the debtor interest rate will fall and the business cycle will regain momentum. Looking ahead, what we need in 2005 is political stability – in the region, but even more so in the country, so that the Lebanese central bank does not need to intervene on a daily basis to maintain the price of the Lebanese pound to the US dollar.

At present, the central bank has $12 billion in foreign reserves, which puts us in a good position, but is not enough to ensure long term stability. Political stability would help generate domestic and foreign investments, which could inject fresh capital into the economy, beyond merely the real estate sector. What the banks need to focus on in order to promote healthy lending and credit underwriting is how to encourage small and medium enterprises, so as to gain new clients. In a small country such as Lebanon, where big enterprises are few, the economy stagnating and the number of loans issued dropping, this is the only strategy to pursue.

Shadi A. Karam: Chairman and General Manager, BLC Bank

E: Is there any danger that the current trend of regional expansion by Lebanese banks could lead to overextension, thereby damaging either the bank itself, the sector or the economy?

The regional expansion that some of the leading Lebanese banks have engaged in over the past two years has primarily been motivated by the high level of competition and a quasi saturation of the local market. An insufficient national growth pattern, political uncertainties and the need to reshuffle balance sheets laden with Treasury bills have also been driving factors. Expectations are that a regional expansion would help diversify sources of revenue and smooth out potential fluctuations caused by domestic contingencies. Theoretically, this is a sound strategy.

A closer look reveals that the branching out has occurred in neighboring, relatively familiar markets – Cyprus, Syria and Jordan – which mitigates the risks of expatriation.

Banks such as BEMO, BLOM, Audi and Société Générale are on familiar territory and have established anchor points going back to decades of client networking. This represents an advantage, if only from the sheer risk assessment, “local knowledge” viewpoint.

Naturally, one may deplore that money invested abroad is money not invested in the Lebanese economy, which is in dire need of fresh capital. However, it may be similarly argued that the stronger our banks become and the wider their regional reach is, the higher their added value to our national wealth is. As for the potential dangers this move may represent for the institutions themselves, it boils down to their equity “cushioning” capacity. It so happens that, at least in some cases, there is a satisfactory capital base and financially sound shareholders.

There remains the issue of latent sectorial and systemic risks should this experience turn into a debacle. Obviously one has to acknowledge the risk of local ripple effects should a major bankruptcy in a foreign subsidiary occur. This has happened in the past, and could have far reaching implications. However, given the amounts of capital engaged as a proportion of the banks’ total equity base and assets, the reputation of all concerned institutions for prudent management and their risk-averse track records, I believe the peril to be negligible.

As in every strategic decision management has to make, weighing the alternatives intelligently is half the answer: is it better to stand still and let leaner and meaner banks gradually nibble on your market share or take a measured risk that insures cross-fertilization opportunities and a further reinforcement of your dominant position?

Last but by no means least, a new business opportunity presents itself to banks with a regional presence: the possibility to participate in sizable deals region-wide with clients much larger than what the local market can offer and that could prove to be well “worth the candle” as the French would say.

Gerard Charvet: Advisor to Credit Bank

E: Do you fear any repercussions from political wrangling on the banking sector in 2005? How could this manifest itself and can the banks do anything to limit any unfavorable impact to the sector?

The instability created by the latest changes on the domestic political scene as well as the 1559 UN Resolution have created DE FACTO some degree of volatility in the monetary market. The US dollar has therefore become very much in demand as a result of this instability. The current political environment could over the medium to long-term have a negative influence on depositor behavior during 2005.

The local banks could react to such a situation by raising interest rates on deposits in Lebanese pounds and hence support the local currency for a while. However, such a policy emanating from the banks can only have an impact if the monetary authorities provide their full support. Local banks have no longer the financial capabilities to carry out such an initiative on their own. The local banking environment has become, during the last few years, increasingly competitive and deposit margins have moved downwards from 3.5% to less than 2% in the last five years. In this context of uncertainty, decreasing profitability and preparation for the new Basel II capital regulations, 2005 and 2006 are hence expected to witness a step up in the consolidation process of the banking sector. It is, therefore, desirable that the banking merger law is revived in order to support the much needed consolidation process and, as a consequence, help tackle the social aspect that might derive from such a process.

Nadim Moujais: Chief Strategist at SGBL

E: 2004 saw a classic merger at the top of the industry. What can we expect in 2005, especially among the medium–sized and smaller banks as well as within the Alpha group?

The rule regarding the pursuing of bank mergers in Lebanon cannot be different, although the number of banks per capita is still high. Theoretically, as long as a bank is achieving profits and a return on equity and its risk is well covered, it can continue on a solo trajectory. However, several factors have put pressure on Lebanese banks, irrespective of their size, to move towards the mergers and acquisitions. They include the Basle II capital adequacy, solvency and other requirements; the impact of the new IAS (international accounting Standards) rules and the central bank’s inclination to fortify sound banking practice, counting, in addition to its normal regulatory role, on a bank’s proven capability of management and achieved track record, to enlarge such practice through mergers and acquisitions.

Finally there is the ever-present issue of size, in which size still effectively matters, particularly in terms of capital base and balance sheet size. Whether it is for global asset/liability management (both on and off balance sheet items), or for regional expansion, major Lebanese-based banks have used Lebanon as the cornerstone of their regional development, where the comparison is imposed with some of the regions’ large-scale capital-based banks with their diversified assets composition. Hence, the quest for mergers and acquisitions will still be real in 2005 for banks with vision in Lebanon, CETIRUS PARIBUS on the political level. The real encounter depends of course on the political developments in Lebanon and in the region.

January 1, 2005 0 comments
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Finance

Q&A: Jean Riachi

by Executive Staff January 1, 2005
written by Executive Staff

E: What is the core requirement for a financial company to be successful in Beirut?

In general, for a financial company to be successful, it has to be focused on its lines of business and on its friends. When you are in Beirut, you need to compete with local competition but also with foreign competition. You have to stress your advantages and the most obvious advantage that you can have is that we are closer to our clients, so it’s easier for them to reach us. But this does not mean that you don’t have to be competitive with other aspects – competitive in terms of prices. You need to have good execution and a team of professionals with a good knowledge of financial markets and high ethical standards. It is also very important to have up-to-date technology.

E: By your own scale, how successful are you at this point, and how much more successful do you think you can be?

We have worked hard on technology. We have people who know their business and are fair to their clients. So, we believe this is how we can achieve being a successful company as measured by the number of new clients that we get almost every day and the increase in the money we manage and we deal with. This is it. We don’t pretend to compete in fields where there is nothing for us to compete in. We will never be an international money manager; we will never be the place where people put very large amounts of their wealth, but we might very well be a competitive broker for people who would like to deal on stocks or futures or currencies, online or offline. I believe we compare very well with the foreign competition as well as the local competition.

E: Does this perspective hint to growth limits on the financial industry?

We have been and are still in difficult markets where for example equity trading has almost disappeared. Something that used to represent 90% of our revenue is today almost non-existent, because people don’t trade actively on stocks anymore. That doesn’t mean that you don’t have people who buy and sell stocks but they are not very active. We are also in a very difficult environment because we still don’t have a local market. We have a very good market share but in a market, which is very small. In a local market, our business would flourish very much because we would be one of the big players and a natural flow of business would come to us. The two problems we face are first that equity trading goes towards zero and second that there is no local market. We have to struggle in other areas where things are more difficult.

E: In which areas are your best competencies and success stories today?

We offer online trading and our online systems compare well to any system in the world; I mean they are the best in the world. This is something that we are going to market more aggressively. We have a client base in the areas of commodities trading and currencies trading. We also try to attract new customers by offering them interesting investment products that fit well into their investment needs. Here we are not talking active traders who take risks; we are talking conservative people who would like to improve their yields. We have been successful in offering new products to these kinds of investors. Finally, we have set up a team in the real estate area. We have done one project, Foch 94, with other projects in the pipeline. So we are trying to diversify.

E: How do you see the financial culture in Beirut today?

Generally speaking, there is no financial culture, although you find educated people who understand what investing is. We still need a broader understanding within for example the state administration, because they don’t understand what a financial company is, what financial markets are. Something needs to be done on this level, because it is very difficult for us to work something that is new, modern, in an environment that does not understand it. It leads to a lot of problems. There is a whole education to do.

E: How long have you been active as finance professional in Beirut?

Ten years, and I spent ten years before that working in Europe.

E: Can you in any way compare the financial market place here to Europe?

No, it is nothing comparable. But this was what I expected. When I started ten years ago, this was fine, because it was new. Something has failed and because of those political changes in the country, we have not modernized our system in terms of legislation, in terms of arbitration courts etc, to fit with the needs of capital markets. The best proof for that is that we have no capital markets. I would have expected that something would have happened with new rules and new ways of doing business, and nothing has happened.

E: If you were to compare the last ten years to preceding periods in Lebanon, which period would be best or worst for doing financial business here?

Before you had the war and before the war, financial markets all over the world were not so important. What happened during the 80s was a switch from commercial banking to financial markets, meaning that investment banking became much more important than commercial banking to finance the economy in mature markets. At that time, we had the war in Lebanon, so we had the excuse. Now, we don’t have an excuse. We are ten years and more after the beginning of the new era and nothing has happened. Okay, the banking system is fine and up-to-date, legislation is up-to-date, use and habits are up-to-date. But in terms of financial markets, you don’t have people who understand the importance of reengineering the whole system in Lebanon. We need something to be done and nobody takes care. Law proposals are sitting in some drawers in some ministries but nothing has come out yet.

E: What is the contribution that a financial firm such as yours can make to the national economy and life in Lebanon?

We are a company that has paid hundreds of thousands of dollars in income taxes and other kinds of taxes. We are a company that is the source of living for 30 families plus all the people who work around us, accountants, lawyers, etc. Out of our 30 employees, 25 have university degrees, which means that we contribute to keep people with university degrees in Lebanon. Believe me, that’s important. This is one side. The other side is that we contribute to attract capital to Lebanon. A big part of our clients are foreigners and we even have Lebanese expatriates who live abroad and who have accounts with us while they could have accounts with foreign firms in the countries they live in. In a way, we contribute to repatriate some of this activity to Lebanon.

E: With this, you appear to postulate a mandate for the need of financial firms?

We don’t pretend to be the savior of the Lebanese economy, but if financial institutions in general had a higher rate of growth and were bigger, you would have two advantages. First they would help develop financial markets, which are a good way to finance the economy; second they would contribute to the economy because they would generate added value. It’s important to have financial institutions.

E: Some depict a financial trader as the type of person who drives a flashy sports car, a Maserati or Ferrari. How important are such symbols of success to you?

We are not this kind of company. People here are all low-profile. They are well paid but they are not making millions and they do their job anyway despite that.

E: So is there no suitable stereotype to describe the financial trader here?

It is a stereotype that does not apply to Lebanon anyway, because in Lebanon, you don’t have the kind of income for those financial advisors and consultants that you have outside. Here, they cannot drive luxury cars.

E: What is the dream that motivates someone for a career in financial markets

It might be very simple. He might love the financial markets. A lot of people who work here as financial consultants like what they are doing. It is not specially that they want to make lots of money. Maybe they are making high average incomes but it is not a fortune that they are making.

E: What gave you personally the idea of thinking, ‘I want to be in financial markets?’

My dream was never to be a millionaire. It is only a way for me to do something I know and to live happily in my country. There is nothing else I am looking for.

E: What is your outlook for 2005 and 2006, in terms of your sector, your company, and the country?

I am not very optimistic about 2005. I’ll only be optimistic about my company. People like us do exist in Lebanon and they can exist somewhere else and we all compete all together. We can stay like we are for years but we won’t see a real boom in our business until we do have local markets. But the competition in local markets cannot come from abroad. We need local markets. Here, we have a competitive edge and we are the first in the waiting line and we know how to grab and take profit out of new IPOs, volumes, new ideas. If we don’t have local markets, we are going to be struggling to have decent revenues and profits. However, things cannot be worse than they have been in the last three years. They can only be better but I don’t see a boom before we have a real financial market in Lebanon. And I see nothing in 2005, because politically, it is a period of confusion.

January 1, 2005 0 comments
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Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

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