Q&A: Khalil Daoud, director LibanPost

Why did the original LibanPost fold at the end of 2001? The investors were upset at the slowness with which the agreement signed with the ministry of telecommunications was being implemented. What was the state of the company when you took over? There wasn’t a clear sense of direction. There wasn’t a clear vision. What have you done since then? We have improved quality, separated customer service and sales from distribution, renovated post offices and introduced a wide array of retail products – prepaid phone and internet cards, fuel coupons, newspapers magazines and maps, screensavers, stamps. We have also introduced a number of services, to make people’s lives easier. These include fax and photocopy facilities, as well as passport and residency renewal, military service postponement, and university degree certification services. We are trying to make LibanPost a serious intermediary between citizens and the various government departments, while making money along