Home By InvitationThe doctor and the pharmacist

The doctor and the pharmacist

by Ramsay G. Najjar

The other day I was faced with a dilemma. I had a terrible cold, but I wasn’t sure whether I should merely ask my pharmacist for advice or go to the doctor. I decided to start by visiting the pharmacy, and I ended up leaving with a big bag of decongestants, Paracetamol and vitamins. After a few days, I started to feel better, while knowing that it could have simply been my allergies. In retrospect, I could have saved myself a lot of unnecessary pill-popping had I gone straight to my doctor for a proper diagnosis and the right prescription. My dilemma can easily be compared to the one faced today by organizations in the Middle East when communicating with their stakeholders. Just as I referred to my pharmacist, most companies are used to referring to advertising agencies for advice, and when the agencies’ campaigns fail to deliver the desired

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