• Donate
  • Our Purpose
  • Contact Us
Executive Magazine
  • ISSUES
    • Current Issue
    • Past issues
  • BUSINESS
  • ECONOMICS & POLICY
  • OPINION
  • SPECIAL REPORTS
  • EXECUTIVE TALKS
  • MOVEMENTS
    • Change the image
    • Cannes lions
    • Transparency & accountability
    • ECONOMIC ROADMAP
    • Say No to Corruption
    • The Lebanon media development initiative
    • LPSN Policy Asks
    • Advocating the preservation of deposits
  • JOIN US
    • Join our movement
    • Attend our events
    • Receive updates
    • Connect with us
  • DONATE
Economics & Policy

One man’s army

by Matt Nash April 14, 2015
written by Matt Nash

On a crisp February morning just before dawn, two boys walk down the narrow street leading to the center of the Sabra meat market with short knives tucked away in sheaths attached to their belts. Just a few months earlier, Health Minister Wael Abou Faour had told a press conference, “I’m embarrassed to show the media what the inspectors discovered at Sabra.” According to a writeup in The Daily Star on the conference, the minister said he’d also ordered the closure of a few butcher shops in the camp. When Executive visited in February, evidence of closures was nowhere to be found. One butcher — who asked not to be named — said the camp’s slaughterhouse had long been shuttered. Indeed, the daily Al Mustaqbal reported the closure back in 2003. Today, predawn Sabra is an open air market for wholesalers selling to retailers. Beef sold in the market is slaughtered elsewhere. For Hassan Merhi, a young man who only recently joined the family business, elsewhere is privately run slaughterhouses in Choueifat or Fanar.

[pullquote] “Actually, all over Lebanon they are slaughtering outside of the slaughterhouses”[/pullquote]

Merhi’s uncle used to ply his trade at the Beirut slaughterhouse. He says his family has been slaughtering for generations — claiming his great-grandfather used to walk sheep from Medina, Saudi Arabia, to Beirut. Refusing to be too specific or offer exact figures, he confides that transportation costs involved in moving operations from outside Beirut to Sabra are high so the family sometimes clandestinely slaughters somewhere in the city. Knowing that’s illegal, he won’t say where. Merhi’s cost saving scheme is not, however, unique. 

As is often the case in Lebanon, Executive was not able to get exact statistics on illegal slaughter practices, but Bassel Al-Bazzal, head of animal health services at the Ministry of Agriculture, knows it’s happening. “Actually, all over Lebanon they are slaughtering outside of the slaughterhouses,” he says, as he takes Executive on a virtual tour of the private and public slaughterhouses in the country. Repeatedly referring to a list compiled in 2013, which he says is confidential, Bazzal explains that there are a total of 14 licensed private slaughterhouses in the country — 12 of which are in Mount Lebanon. “But there are some [private] slaughterhouses that are not registered yet, so we can say there are more than this,” he says. Additionally, there are 13 public abattoirs run by municipalities.

[pullquote]“We inspect the places, not the process of slaughtering. It’s not possible to go at night”[/pullquote]

Monitoring mishaps

Licenses, he says, come from the Ministry of Industry while the Ministry of Agriculture provides a health registration number, which he explains is not exactly a license, but is necessary for a slaughterhouse to run legally, as per Law 949/1 from 2011. The Ministry of Agriculture has veterinarians on site to inspect meat post slaughter to ensure it is ready for market. The ministry also has inspectors who visit abattoirs to see if they comply with technical and health criteria, Bazzal explains. They visit during the day, after the actual killing — which takes place in the wee hours of the morning — is finished.

“We inspect the places, not the process of slaughtering. It’s not possible to go at night,” he says. 

Not seeing the process also decreased the usefulness of a recent and well publicized visit to the Beirut slaughterhouse by the UN’s Food and Agriculture Organization (FAO). Maurice Saade, the FAO representative in Beirut, tells Executive in a telephone interview that the body is refraining from making specific recommendations until members can see the abattoir in action. “We need to come back and visit once it’s reopened,” Saade says. He explains that the FAO has prepared a report and, as of mid March, planned to hand it over to the Ministry of Agriculture. He says that because the ministry commissioned the report, it will be the ministry’s call whether or not to make it public. 

Murky mandate

Both Bazzal and Walid Ammar, director general of the Ministry of Public Health, place the responsibility of regulating unlicensed slaughterhouses at the doors of the country’s various municipalities. Ammar explains that the ministry has 70 inspectors spread throughout Lebanon (which he says is too few, pointing to the 170 inspectors employed by the Ministry of Economy and Trade). These inspectors are under the administrative control of the governors of the country’s six governorates, meaning it is the governors who should be sending them out on inspections on a day to day basis, Ammar says. If ever there is a ‘health event’ — such as a concentrated outbreak of food poisoning — Ammar notes the ministry’s role is to order inspectors to investigate. Further, the ministry can send inspectors to do preventative investigations if authorities have reason to suspect a health event may be imminent. As an example, Ammar points to swimming pools, saying that last summer children got sick after visiting certain pools, so this year inspectors will monitor them before they open for the season.

[pullquote]Existing legislation does not directly address food safety, which means different ministries have overlapping authorities[/pullquote]

When it comes to food safety, Ammar recognizes there are problems in Lebanon, but admits it was not his first priority as an issue that needs to be addressed. He says that when a new minister takes office, he presents a list of priority interventions based on his own research for the minister to consider (unlicensed ‘beauty clinics’, for example). In the case of Wael Abou Faour, Ammar says the minister was the one to push hard on food safety. Ammar does argue, however, that the country needs a unified food safety law. Existing legislation does not directly address food safety, which means different ministries have overlapping authorities. Cabinet approved a draft law earlier this year but it is unclear when Parliament will consider the draft.

And while there has been no shortage of media hype surrounding a handful of serious cases of food poisoning, the numbers — while slightly outdated — paint a different picture. According to statistics compiled by the Ministry of Public Health, foodborne diseases are by no means an epidemic in Lebanon. For example, in 2011, there were only 311 cases of food poisoning reported to the ministry and only 15 documented cases of parasitic worms. In 2012, the most recent data, there were 319 food poisoning cases, and the number of people with parasitic worms jumped to 36, but that still represents 0.0009 percent of a population of 4 million.

[pullquote]“The health inspectors are the army of Abou Faour now”[/pullquote]

Numbers aside, Abou Faour seems determined to continue with his crusade, which Ammar says is putting stress on the ministry’s inspectors. “The health inspectors are the army of Abou Faour now,” he says. “It’s his own army,” he adds with a laugh. Asked if that army will outlive its general, Ammar is far from optimistic: “We need a bigger budget; we need more resources; but what we [really]need is other ministries [and the municipalities] to do their work.”

April 14, 2015 0 comments
0 FacebookTwitterPinterestEmail
Leaders

Light a fire

by Executive Editors April 9, 2015
written by Executive Editors

Lebanon is far from a bastion of fast and cheap internet. But stacked next to bumpy disorganized highways, intermittent electricity and a recent proliferation of private water companies that distribute water of questionable quality when the state runs out, internet infrastructure is probably the best infrastructure that the country has aside from air and seaports.

This is very bad news, considering it is more an indication of poor infrastructure than the relatively positive state of the internet. Internet speeds are still very slow compared to other countries. Download speeds averaged 3.3 Mbit/s, according to Ookla Net Index calculated over a period of 30 days ending March 24. This compares to a global average of 22.6 Mbit/s calculated over the same period.

If you think that such slow internet has a marginal impact, think again. Sluggish speeds not only hinder streaming YouTube videos; they drag down the growth of the entire economy. And conversely, a 10 percent increase in broadband penetration has correlated to an additional 1.38 percent in GDP growth in low and middle income countries, according to the International Telecommunications Union. To spark growth, fire up your internet. Frustratingly, the country’s internet could be sped up almost immediately by activating the brand new fiber optic backbone to carry traffic from local central offices to international exchanges. Other obstacles to fast internet, however, will likely take longer to overcome. These include upgrading the ‘last mile’ capacity from the country’s internet backbone to homes and businesses, licensing more capacity to internet service providers and bringing down the steep prices for a decent connection (see “Four reasons Lebanon’s internet is so slow“).

While infrastructure upgrades to the ‘last mile’ are a matter of investment and time, licensing capacity and lowering prices are purely political and administrative tasks. The fact that they are unlikely to happen anytime soon is a categorical indictment of government leadership on the issue. The person with the biggest stake in this leadership is Abdel Moneim Youssef, simultaneously the head of state owned telecom company Ogero and the director general of operations and maintenance at the Ministry of Telecommunications. Youssef has not only failed to improve the country’s ICT sector, he is stridently — and ridiculously — unapologetic (see “Master muddler“). He must be replaced by competent and hard working individuals.

Youssef’s departure will not, however, be enough. The post of telecommunications minister has long been warped into that of a mini-finance minister by perverse fiscal arrangements. Finance ministry estimates for January–November 2014 peg telecom revenues as making up the majority of the state’s nontax revenue (where customs revenues are counted under tax revenues) at $1.2 billion. As such, anyone overseeing the sector sits on a certain amount of power — certainly much more than those heading any other non ‘sovereign’ ministry.

This corruption of the function of the telecoms minister has stymied real reforms in the sector since at least 2003 when then-Minister of Telecommunications Issam Naaman warned that privatization of the sector would lead to a serious loss in annual revenues. Only when political chieftains stop fighting over the telecoms post and agree to undo the current distortion of the office will Lebanon have a chance at true competitiveness in communications and all the sectors that rely on it.

This, however, will take comprehensive detente and agreement among Lebanon’s parasitic politicians. So start by firing up the internet backbone. Then fire Youssef.

April 9, 2015 0 comments
0 FacebookTwitterPinterestEmail
Leaders

A prescription of order

by Executive Editors April 9, 2015
written by Executive Editors

When word broke earlier this year that physicians and pharmacists have been treated to new prescription forms by order of Health Minister Wael Abou Faour, the matter seemed pale — perhaps even byzantine — when compared with the minister’s flashier preoccupations. Who wants to bother with discussing some bureaucratic, procedural reform when there are so many daring indictments of food villains and patient-rejecting hospitals to drum up, replete with photo ops?

Even with the prospect that the new prescription regime might save citizens and the state some pretty pennies on drug expenditures — 30 percent ought to be possible, according to officials (see “Waiting for (re)forms“) — and at the same time stimulate local production of generic pharmaceuticals, almost everyone ignored examining the new measure and its significant, albeit not short term, implications.

Everyone except Executive, that is. Even more shocking than the malnourished attention given to pharmaceutical issues that each year represent, give or take, 5 percent of our painfully high total imports bill, is another healthcare cost problem. Lebanon may spend much more than it needs to on branded pills but as a society we spend far too little on health overall, it appears, whether on primary healthcare or on preventive medicine.

Data shows that Lebanon spent a mere 7.2 percent of its GDP on health in 2012. This sounds good when compared with an exorbitant expenditure of 12.4 percent of GDP back in 1998 but when compared with the average of 9.3 percent share of healthcare in the GDP of the developed nations in the Organization for Economic Cooperation and Development (OECD), this is far from enough. It means we and especially our younger generations may be sitting on a medical time bomb. 

This explosive potential has two components. The first is underfunding and under-investment. According to the Economist Intelligence Unit’s Healthcare outcomes index 2014, the Lebanese currently get good value on money spent on healthcare, as spending per individual amounts to $684 and ranks higher in outcomes than for spending.

[pullquote]The index unsurprisingly shows a correlation between healthcare expenditures and outcomes[/pullquote]

However, the index unsurprisingly shows a correlation between healthcare expenditures and outcomes. Maintaining a developed healthcare system typically requires total expenditures to hover around or above 10 percent of national GDP and countries that do so demonstrate advanced efficiency in health outcomes. Not investing sufficiently in the universal provision of advanced healthcare — and such underspending is implied by the sinking share in GDP — means that the national bill is in danger of blowing up from an eruption of accumulated health risks.

The second component of Lebanon’s health gamble is the combination of an aging population and a general increase in lifestyle diseases.

The evidence for this is as strong as it is shocking, even when examining just one massive lifestyle risk. More than one third of Lebanese adults smoke cigarettes, according to a 2008 survey. The survey cautions that “11.3 percent of the adult Lebanese population suffers from smoking-related heart disease [while] smokers with heart disease make up 6.6 percent of the total population.” 

Aging and correlated demographic change is also an established fact. A Lebanese male born between 2005 and 2010 can expect to live 76 years, while a female can expect to reach 80. While longer lifespans are not at all a bad thing, experience from developed economies such as Japan shows that population aging has massive implications for healthcare and state spending needs.

If the inevitable rise of lifestyle diseases and the increasing needs of an older populace come to a point of confluence with underfunded and underinvested health safety nets and woefully insufficient pension structures, the cost bomb could be mindblowing for a state that has made it a habit to exist on the financial edge. Conventional economic wisdom is that countries with debt issues — and boy do we have one — will be hit harder by increases in health and age related spending needs.

Making healthcare more efficient in Lebanon, as in the case of the prescription form reform, is a step in the right direction. The latest view is that the notorious fragmentation of Lebanon’s healthcare landscape could even be a positive for the sector by adding resilience. But the piecemeal reforms and small improvements that have been achieved in the past 20 years cannot and must not detract from the overriding need to address the future of Lebanese healthcare with what has been lacking in the past decades: political vigor and administrative rigor. 

[pullquote]Two urgent issues demand proper and immediate care: health investments and implementation of legal frameworks[/pullquote]

Thus far, healthcare reform packages had to be slipped onto the desks of incoming ministers with cautious hopes that one or another component — like the implementation of prescription forms — might find favor with the new politico in the building. This makes the historic pattern of healthcare restructuring and development in Lebanon into the most pathetic excuse for the lack of a national strategy that one can imagine.

Henceforth, thus, two urgent issues demand proper and immediate care: health investments and implementation of legal frameworks. In addition to reforming healthcare financing, the government must explore options to spur investment in health infrastructure. The only way to maintain and further improve the quality of Lebanon’s clinics and hospitals is through a consistent flow of investment injected into the medical system. Ways for achieving this, whether through state funding, public–private partnerships, or new and inventive methods have to be researched and discussed in inclusive dialogue. Neither behind closed doors nor in popularist political announcements and not even in reliance on generous donors can our health network leap into the 21st century.

One good news of the recently initiated reform of prescription processes for pharmaceuticals is that it adds a vital, and hitherto missing, component: data. The new process will allow authorities to track how doctors prescribe and pharmacies dispense medications — making clearer not just how one of the major components of Lebanon’s healthcare system works, but also allowing the identification of perpetrators of bad and wasteful practices in the medical field. This, in turn, will over time inform the contours of further financial and insurance reforms. And that is the genius hidden in the new prescription pad.

April 9, 2015 0 comments
0 FacebookTwitterPinterestEmail
Economics & Policy

Waiting for (re)forms

by Jeremy Arbid April 8, 2015
written by Jeremy Arbid

Note: On April 2, 2015, the Ministry of Public Health announced that Minister Wael Abou Faour had issued a decision to adopt the final form of the unified prescription and to begin printing the new forms immediately, stipulating that use of the new forms will be obligatory starting June 1, 2015.

[pullquote]The new regulation might encourage greater prescribing of generic medication[/pullquote]

The Lebanese people’s preference for the expensive over the reduced price, for the label over the no-name brand, is one based on perception. The thinking goes that a ridiculous price tag distinguishes financial and class superiority. Instead, it is name recognition that serves towards authenticating quality and trust, so companies register trademarks to maintain that recognition and separate themselves from the rest of the pack. In Lebanon, brand name drugs dominate the market, but off label generics are frequently just as effective in reducing pain, alleviating symptoms or curing the sick — oftentimes for a fraction of the price. In Lebanon, new unified prescription forms authorize pharmacists to substitute prescribed medication for generics under specified conditions: the substituted drug must be on the list of comparable medicines published by the Ministry of Public Health, the substituted medicine must be cheaper than the prescribed medicine, the doctor must indicate acceptance of substitution and the patient must give consent.

MEDICAL MARKET

Pharmaceutical sales, according to projections from market research firm Business Monitor International (BMI), amounted to $1.5 billion in 2014, a projected increase of 8.4 percent over the previous year. Imports made up 95 percent of those sales. Going into further detail, BMI estimates nearly 74 percent of total sales in 2014 ($1.1 billion) were for prescription medication and that patented drugs accounted for almost 46.2 percent ($700 million) of total spending on pharmaceuticals and 26.6 percent ($400 million) spent on generics with the remaining sales attributed to over the counter medicines. Put another way, their projections highlight patented drugs as 46 percent of pharmaceutical expenditure in 2014. Meanwhile, generics remain low as a percentage of prescribed medications. Walid Ammar, director general of the ministry of public health, says the figure lies somewhere between 15 and 20 percent by volume. To determine the nominal value of Ammar’s percentages, one must rely upon BMI projections due to the unavailability of government data and the unwillingness by both the Order of Physicians and the Order of Pharmacists to share these numbers.
Local manufacturers’ contribution to pharmaceutical sales, according to BMI, accounted for about 5 percent of total pharmaceutical sales in 2014. Much of the production by local manufacturers is exported mainly to countries in the Arab region, with Saudi Arabia a leading consumer of Lebanese medicine. The government supports Lebanon’s pharmaceutical manufacturers by giving tax incentives on exports. In 2014, Lebanon exported 936 tons of pharmaceutical products worth $38 million.

It is in the larger context of healthcare reform that the Ministry of Public Health attempts to implement these prescription forms — the new regulation might encourage greater prescribing of generic medication thereby improving affordable access to quality healthcare service. At least that is the intention. According to the 2007 Household Survey conducted by the Central Administration of Statistics, 51.7 percent of those residing in Lebanon have no health insurance. While the Ministry of Public Health functions as the insurer of last resort — according to a 2012 report on Lebanon’s health statistics by Université Saint Joseph, it counts approximately 1.6 million Lebanese as beneficiaries (as of 2005). Total healthcare expenditures in 2012, the latest statistics available from the ministry, amounted to just over $3.1 billion, 7.17 percent of the nation’s GDP. Based on those figures, Executive calculates that out of pocket expenses — what individuals without health insurance pay — in 2012 reached nearly $800 million. The ministry, meanwhile, paid nearly $430 million in 2012 on total healthcare expenditures with the National Social Security Fund (NSSF) doling out nearly another half a billion dollars in reimbursements. Medication accounts for a large portion of this spending as the country imported $1.1 billion in pharmaceutical products last year, according to figures from Lebanese Customs. The nominal value of drug sales will likely also be affected by implementation of the unified prescription forms — the volume of imports is projected to rise steadily in coming years but an increase in the share of generics would impact those importing drugs or manufacturing locally (see medical market box).

Furthermore, the new forms supposedly allow the tracking of prescriptions, where statistics could point out anomalies in prescription bias toward certain drugs or pharmaceutical companies, and — perhaps to a certain extent — would allow for the monitoring of incomes of those writing and dispensing prescriptions. There is common agreement among those Executive spoke to that implementing the forms will be a positive measure, promoting public health while also saving money for the patients and the government — which by some accounts could be dramatic. Strangely, however, this acclaimed step has been years in the making, and its future implementation remains in question.

Delays, opposition and shrinking profits

“All the administrative obstacles were solved,” says Minister of Public Health Wael Abou Faour, speaking to Executive about the unified prescription forms. Yet even with all the hurdles out of the way, Abou Faour admits that as of late March the forms were not yet being used to prescribe medication and have yet to be printed.

The legal framework needed to implement the prescription forms was prepared years ago, according to Mohammed Karaki, director general of the NSSF, in a written response to Executive’s interview request. He writes that the adoption of the unified prescription form “came within the framework of applying the Law on the Practice of the Pharmacy Profession,” ratified by parliament in March 2010 amending articles of a previous law. Afterwards, in December 2011, then Minister of Health Ali Hassan Khalil issued ministerial decision 1295 publishing the sample prescription form and the conditions under which a pharmacist could substitute medicines.

[pullquote]Even with the law passed and the implementing decision issued, the prescription forms are not in use[/pullquote]

Yet even with the law passed and the implementing decision issued, the prescription forms are not in use. Until recently, much focus had been upon an administrative hurdle at the NSSF — the fund needed to amend their internal rules. Antoine Boustani, head of the Order of Physicians, had said in February his syndicate could not begin printing the prescription forms until the NSSF amended Article 42 of its bylaws that stipulated pharmacists could only dispense medicine as written in the doctor’s prescription. Karaki confirmed the fund would amend the article noting that the minister of labor had already given approval. Indeed, on March 9 — the day Executive spoke with Nabil Semaan, an advisor at the Ministry of Labor and former administrative director of the NSSF — Minister of Labor Sejaan Azzi announced the fund had ratified the amendment.

There has been opposition, as the four year gap between the issuance of the decision and its supposed near implementation indicates. Abou Faour has all but stated the obvious, that commercial interests of the various stakeholders impeded the process.

According to Walid Ammar, director general of the Ministry of Public Health, recent delays are due to the hesitancy of the Order of Physicians. They were “not convinced for different reasons. Some of them don’t trust the generic [medications], some have their own interests, and some are afraid that this prescription form [enables] the Ministry of Finance [to] have a more accurate figures about their income so they should have to pay more taxes,” Ammar says. Karaki corroborates the notion of taxes as an important aspect. “This is considered a method the Ministry of Finance could adopt to follow up on doctors’ incomes, so doctors will limit the unwarranted prescriptions they issue,” he explains. The forms would facilitate the calculation of a physician’s income since written prescriptions indicate patient consultations, for which income should be taxed.

Taxable income is also likely a sticking point for the Order of Pharmacists, which collect duties on the import of pharmaceutical products. “It is worth noting,” reads a report by Ministry of Public Health official Rita Karam, “that drug importers pay a fee of 0.75 percent of the import bill to the Lebanese Order of Pharmacists, of which 0.25 percent is deducted from the pharmacist’s profit. An additional fee of 0.25 percent of the import bill is also paid to the Lebanese Order of Physicians.” Executive had requested these data points from the Order of Physicians, which deferred to the Order of Pharmacists; the latter declined to share the statistics.

CONTROLLING COSTS

Walid Ammar, director general of the Ministry of Public Health, explains that the ministry set out to mitigate spending by first working towards limiting import prices and profit margins. The ex-factory price is the main target, he says, where ex-factory is the price of the product if it were bought at that factory, e.g. without costs of transportation. The ministry determines the local price by looking first to the product’s country of origin for ways to reduce the profit margin, then to those importers and pharmacists in Lebanon. “We have issued several decisions over the years that have reduced the profit margins gradually and the most recent one is to have categories where you have different profit margins depending on the category. The higher ex-factory price gets lower profit margins — this is to encourage the generics mainly,” Ammar adds.
The ministry also compares prices of medicines in other countries’ markets and prior to 2005 based the local price of a given drug on its mean value across markets, though now the government sets the price to the lowest found in a comparison survey of other markets. What has had a big impact, says Ammar, is the ministry’s altering of the profit allowed to the pharmacists — rather than receiving a percentage of the retailing price for a given medicine the pharmacist now can only calculate their profit by a flat rate lump sum. Ammar gives an example of how the ministry has altered the pharmacists’ profit margin for medicines that fall into the highest category on the drug public price list — instead of allowing the pharmacist to mark up the retailing price of a given medicine by a certain percent the ministry has capped expensive drugs with a flat rate lump sum. “We have transformed the profit margin of the pharmacists from a percentage to a lump sum; everything that has an ex-factory above $300 the profit margin of the pharmacist is $86,” Ammar says.
Additional measures to reduce the cost of drugs have focused on the primary healthcare network — local clinics and public hospitals — where generics are dispensed when prescribing medication. But Ammar says that the primary healthcare network has reached capacity, so this is no longer an area that can squeeze profit margins. The alternative has been to shift attention back to the market, where “more than 80 percent of sold drugs are branded, and most are originators [brand name],” says Ammar. A strict registration mechanism validates, among multiple quality controlling factors, the manufacturing conditions and drug bioequivalency, enabling the government to control comparisons of generics to originators and to clearly indicate the equivalence.
In combination, these regulations are meant to reduce the cost of healthcare in Lebanon by controlling profit margins and promoting greater use of generics where those medicines can be appropriately substituted in lieu of the expensive brand name drug. Factoring in the soon to be implemented unified prescription forms might further restructure the share of generics prescribed and the landscape of Lebanon’s pharmaceutical market.

The new prescription form would seem to be a good development for pharmacists — the forms would integrate the pharmacist into the consultative process with the doctor and the patient. It is, according to Abdalla el Lakany, dean of the faculty of pharmacy at Beirut Arab University, a needed step towards improving the doctor–pharmacist relationship. “This reform benefits the pharmacists to clarify their role as a medication therapy expert.” Traditionally, he says, the role of the pharmacist has been limited to the dispensing of medications rather than a direct role in patient care vis-à-vis doctors. In Europe and North America the practice is a patient centered, holistic approach where the pharmacist is a cornerstone in a patient’s treatment regimen, says Lakany, because of their drug expertise. “It is very normal for doctors to ask the advice of the pharmacist,” in Western countries, Lakany says, adding that Lebanon’s new prescription forms might be one step towards changing the culture.

The Order of Pharmacists is backing the implementation of the new prescription forms, Rabih Hassouneh, head of the syndicate, tells Executive, but it is not enthusiastic. “Financially, it is negatively affecting the pharmacists, but we have agreed to abide by it and implement this law because we know this should be a huge benefit to the community, public and to the government budget for pharmaceutical expenditures,” he says. He adds that the government should put in place a system to incentivize physicians and pharmacists to prescribe and dispense generic prescription medicine. Hassouneh would not elaborate as to what such an incentive scheme might look like, saying only, “We have to follow what is happening in other countries.” When Executive asked whether the Ministry of Public Health would compensate any of the stakeholders for potential losses in revenue, Abou Faour retorted, “Everyone is going to lose, but the one who is going to win is the Lebanese patient and the state. [Other stakeholders] are gaining a lot of profits — why should they be compensated?”

For the pharmacists, the profit margins have been squeezed at their expense — the government determines the price at which a drug can be imported whereby both syndicates collect duties as a percentage of the import bill. Concerning the pharmacists, the government decides the price at which medicine can retail for. The 2010 law meanwhile also requires that the pharmacist, upon consent from both the doctor and patient, substitute the equivalent, and cheaper, generic in place of the more expensive brand name drug. And, as Ammar explained to Executive, for the most expensive drugs the pharmacist now receives a lump sum as profit rather than a percentage of the cost.

Puzzle pieces

The new forms should theoretically improve transparency in the writing and dispensing of drugs, in part by creating a paper trail from the doctor to the pharmacist. Boustani says that doctors previously were required to purchase stamps to put on each form with the intention of more oversight of the prescription, but it remained an unenforced practice. Boustani notes the presence of barcodes on the new forms, saying, “you can monitor which doctor prescribed what, which pharmacist gave what, you can track statistics. In the past you could go to the pharmacist and get whatever you wanted. Now you can’t — theoretically you can’t. We’re going to see what happens on the ground.” 

While the new forms do create a trail, it is hard to see how prescriptions could be regulated without also implementing a computer system for the Ministry of Public Health to track prescriptions all the way to reimbursement from social security. Implementing the forms cannot be the final solution, says Hassouneh, “There should be an electronic solution starting from the Ministry of Health going to the social security [institutions] passing by [the] physician and it has to end at the pharmacist, otherwise the tracking won’t be effective. We cannot track manually thousands of prescriptions distributed in the market.” Boustani says the physicians syndicate will be fully online within the next two months. When asked whether the government might have plans to implement such a computer system to track prescriptions, Abou Faour answers only that “Yes, we are working on [the computer system], but [there is] no time frame.”

Unified prescription forms and the potential computer system are but two pieces of the healthcare reform puzzle — there have been past measures as well, according to the Ministry of Public Health. The new prescription pads are “part of a national strategy that we have been implementing for years now,” says Ammar, adding context to the latest regulation by describing previous measures (see box).

The World Health Organization in its 2010 World Health Report on Healthcare Financing found that Lebanon’s various healthcare reforms had curtailed unnecessary expenditures. “Reduced spending on medicines, combined with other efficiency gains, means that health spending as a share of GDP has fallen from 12.4 percent to 8.4 percent,” from 1998 to 2004 and by 2012 that ratio stood at 7.17 percent. No government data is available for the latest year, but projections of healthcare expenditures in 2014 by Business Monitor International reached $3.7 billion; the Institute for International Finance announced in March Lebanon’s 2014 GDP reached nearly $47 billion, thus total healthcare expenditures might approach 8 percent of GDP for that year.

Multiple people Executive spoke to pointed out that the prescription of generic medicines as a percentage lies somewhere between 15 and 20 percent by volume. Ammar says this range is not based on any published studies but instead relies upon the quantity of drugs imported into Lebanon. “We are assuming that what is imported is sold. This is not really accurate, so in terms of importation [generics] represent about 15 percent, and you add the local manufacturing [to reach] 20 percent in volume,” he says. Karaki corroborates, writing to Executive that “15 percent of medicine currently used in Lebanon is generic, while generic medicine comprises 40 percent of the list of medicines approved by the NSSF,” but notes that the NSSF has not conducted any studies as to cost savings.

The indication is that an increase in the prescribing of generics over the more expensive brand name medicines might decrease the financial burden on the government and reduce out of pocket expenses for individuals. But again, the government has not projected what effect this might have on healthcare expenditures, holistically or otherwise, leaving Ammar to speculate. “I think this will lower by 30 percent the overall bill, for everybody — the ministry, the social security [institutions], even the beneficiary,” he says. 

A changing landscape

With a retail sales volume forecasted to steadily increase in the coming years, the dispensing of generics might increase in share once the regulation is implemented, but it is the nominal value of those sales that might be subject to change. Byblos Bank, in a September 2014 issue of Lebanon This Week, summarized BMI projections noting that the market research company has “attributed the elevated expenditures on pharmaceuticals in Lebanon to the market’s high reliance on imported pharmaceuticals and on over-prescription of medicine in the country. It considered that the lack of consolidation among importers has maintained medicine prices at high levels and has reduced the competitiveness of distributors.” Byblos Bank also noted BMI’s finding that “patented drugs would account for 62.6 percent of total spending on prescription drugs,” for 2014 and said that BMI “expected the usage of non patented medicines to increase in coming years, mainly due to rising awareness about generic medicines.”

[pullquote]“We’ll never … pay less than before … but instead of having an increase of 20 or more percent each [year] you are flattening the curve”[/pullquote]

“If the market functions well,” says Ammar, discussing the role of local manufacturers and importers in shaping Lebanon’s pharmaceutical market, “everything you do is in the hope of being capable of purchasing the very expensive drugs within the resources available.” He points out that Lebanon will continue to spend lots of money on importing medication because there will always be a need — people are getting older, life expectancy is increasing and there are more noncommunicable diseases, he says. “We’ll never, in absolute figures, pay less than before,” he says, “but instead of having an increase of 20 or more percent each [year] you are flattening the curve.” 

Those importing medications tend to agree. Discussing the dynamics of the pharmaceutical market, Armand Pharès, president of the Lebanese Pharmaceutical Importers Association, says that “the dynamics include various forces. You have the generics and such a law which will bring the spending down and you have two forces that will bring spending up: one is the growth in population, access to medical services, improvement in diagnosis; the second is the introduction of highly priced and sophisticated medicines.” 

Referring to figures from the Customs agency, Lebanon imported $1.1 billion in pharmaceutical products last year — Customs does not simplify its categorization methods to represent the value of imported prescription medications or generics. Pharès points to statistics from IMS Health — a market research firm — for a picture of medicines sold in the pharmacies, “The analysis of the IMS gives us for 2013 a total retail market of $750 million at net selling prices. Add $110 million to the public institutions and more or less the same for hospitals and we end up at $970 million — approximately 77 percent at the pharmacy level, about 11 percent public institutions and 12 percent at the hospitals.”

For the importers not much might change in the interim, but Abou Faour surmises they will be affected by the new regulation, “I think they are pretending that it doesn’t affect them; I think it will affect them because you’ll be moving from brand to generic. The generic with the lower prices will have lower profits.” Pharès does not disagree, but neither does he acknowledge a potential decline to importers’ profits, “At the level of each importer, one should look at one’s profits as the reward one can get from conducting its duties properly — in accordance with public interest; you will always have your share of legal profits whether it is a generic sold or whether it is the originator [brand name].”

Just as Ammar noted that Lebanon’s healthcare expenditures will never decrease in absolute value because of a continuous need for advanced medications to treat a growing and aging population, so to does Pharès. “Bringing the newest and most efficient drugs,” he says, “happens [to be] very expensive, but if you have a drug that is life saving and is costing as much as a car, would you prefer to buy a car or save your life? If you save your life you might say ‘oh [look at] these crooks who manufactured [or] imported such expensive drugs’ instead of saying ‘thanks to those who could make such lifesaving drugs available to us’.”

The multinational company that Executive was able to interview for this article spoke cautiously. When asked what the prescription forms might mean to company strategy Fouad Jeweidi, Levant country head for multinational pharmaceutical Boehringer Ingelheim, only says, “I don’t feel it is a threat to multinational companies because at the end of the day we are trying to offer the best to the patient in terms of medication and disease management.”

Local opportunity

Bernard Tannoury, chairman and CEO of Benta Pharma Industries (BPI), a local manufacturer of generic medicines, acknowledges that the regulation will have an impact in the coming years — “Not yet, [but] it will. The unified prescription is an essential tool in any modern, regulated market.”

Perhaps local companies like BPI will help increase the share of generics prescribed in Lebanon. “It will drastically change our [strategy],” Tannoury says, adding, “Hopefully it will boost the generic business and will boost the business of all the local manufacturers — our bread and butter is the generic business.”

But given the strong reliance on imports to meet Lebanon’s medication needs, it is likely that local manufacturers will face difficulty in penetrating the market with their generics. Tannoury declined to share company data on its position in the Lebanese market with Executive, noting its proprietary nature, but did say that BPI’s “revenues rely to date mainly on the Lebanese market; however the company has been working on the development of international markets to increase its exports and revenues from abroad.”

[pullquote]Lebanon exported only $38 million in pharmaceutical products according to Customs figures[/pullquote]

It seems likely then that local manufacturers will look to the Arab region’s markets for exports. In 2014, Lebanon exported only $38 million in pharmaceutical products according to Customs figures, mainly to Saudi Arabia, Jordan, Iraq, the United Arab Emirates and Kuwait. Industry support by the government to local manufacturers is forthcoming. The Investment Development Authority of Lebanon (IDAL) refers, on its website, to the local pharmaceutical industry as immature and presenting many opportunities for growth. To encourage such growth, IDAL offers pharmaceutical companies with “financial and non-financial incentives which can run up to 100 percent exemption from corporate income tax for a period of 10 years.” Meanwhile, the Ministry of Industry is planning to “introduce 100 percent exemptions on [research and development] expenditures as well as a 50 percent exemption from all taxes incurring from export activities,” according to IDAL’s pharmaceutical industry factbook. In fact, BPI was one of several local manufacturers that benefited from such government support.

The main challenge for local manufacturers then, says Ammar, is that “they are operating in a country with a very small population so they don’t have a big market. Our help was to improve the quality of their production, to help them in our pricing strategy to export.”

The atmosphere hanging above the pharmaceutical market reflects a wait and see attitude. With the current lack of available data on all fronts, it is difficult to reach any definitive conclusion on the market’s direction or the effect on retailers — on the rise in share in the prescribing of generics, or the potential savings awaiting the government. Controlling the quality of available generics and encouraging an increase in their share of prescriptions is a step towards improving patient health and decreasing the amount they pay out of pocket. But in this case, only time will tell what impact the yet to be implemented forms might have, and how quickly change might come.

April 8, 2015 0 comments
0 FacebookTwitterPinterestEmail
Economics & PolicyICT infrastructure

Four reasons Lebanon’s internet is so slow

by Livia Murray April 8, 2015
written by Livia Murray

Though Lebanon has a high international capacity coming in through underwater fiber optic cables — to the likes of several hundreds of megabits per second (Mbit/s) — internet speeds at the actual level of the user are overwhelmingly low. In Beirut, they average about 3.2 Mbit/s according to the Ookla Net Index for household downloads, calculated over a 30 day period ending March 18. This is not considered broadband by modern definitions, and pales in comparison to the global average of 22.3 Mbit/s, calculated over the same time frame.

But the problem is manifold: getting broadband internet in the country faces layers of obstacles. Here are four of the main reasons why internet speeds in Lebanon are suffering.

1. The brand new fiber optic network is not on

Lebanon’s newest fiber optic network, by all appearances, is completely switched off. The project was commissioned in 2011 by then Minister of Telecommunications Nicolas Sehnaoui and implemented by local civil works company Consolidated Engineering and Trading (CET) in partnership with international telecommunications company Alcatel–Lucent at a cost of $55 million.

This network connects the bulk of the central offices (COs) in the country as well as heavy users such as businesses, universities, hospitals, mobile operators and the army, with the newest generation of cables. This network, however, has not yet been approved for further development and use by the new administration under Sehnaoui’s successor Boutros Harb — and thus has yet to be switched on. The foggy reason given by advisors to the ministry is that there are mistakes made by contractors that are still in the process of being corrected.

That means we are still relying on older infrastructure to relay data traffic between COs and heavy users, which is mostly made out of copper, save for a small fiber optic loop connecting five COs including Adlieh, Jdeideh and Tripoli. However, according to Maroun Chammas, chair of internet service provider IDM, this network was built to handle Ogero’s billing and back office traffic and was never meant to act as the country’s backbone for internet traffic. The difference in speeds is quite pronounced. Fiber optic internet can go up to 100 Mbit/s, compared to copper, which is 8 Mbit/s at best, according to Ghassan Hasbani, CEO of consulting firm Graycoats, who adds that the limitations of copper become increasingly problematic the farther the user is from the CO.

When Executive spoke with CET in January, the company’s vice president, Dany El-Horr, explained that after the company delivered the project, having dug one million meters of trenches while Alcatel–Lucent laid down 4,000 kilometers of fiber optic cables, remaining work was forced to a halt when Sehnaoui left office and CET was barred from even entering the COs to test the signal strength of the equipment they had installed. “In most of the country, the cables were laid down, tested, accepted and handed over to the consultant. But in some parts, [such as] in the north, after the government [changed], we were banned from accessing the [COs] to finish our work,” he says.

When put to Walid Karam and Margo Moussy, two advisors to the minister of telecommunications, they confirmed that although the fiber optic cable and equipment has been for the most part installed, it has not been turned on — as in, there is no data traversing the cables in the ground linking the COs. Moussy claims that the new fiber optic infrastructure is not in use because it has not yet been accepted by the ministry.

Karam explains that CET made a number of errors laying the fiber in the ground, and the ministry now has to work with the company to fix the problems. He claims that in some cases, these were quite major problems due to technical specifications that weren’t respected, such as the amount of concrete cement above the cables in the ground, and these were being redone completely. Neither Karam nor Moussy, however, could specify exactly how much of the fiber needed work, nor could they determine exactly when the fiber optic network would be turned on.

These blips in some parts of the implementation, however, do not properly explain why the entire fiber optic network is off. In fact, serious questions remain as to why the operational part of the network, which would at least provide high speed internet to many businesses, universities, hospitals and administrations, has not been turned on. Moreover, the kinds of fixes that Karam and Moussy refer to could, by all logical deductions, be finished within a matter of weeks. The fact that we have not seen any results is puzzling at best.

2. The last mile

[pullquote]Even if the fiber optic backbone was switched on, the average internet user would not feel the difference[/pullquote]

Switching on the new fiber optic network would make a great difference for some of the institutions that make up the economic backbone of our country. And while it is a crucial step, it is only a first step in giving access to broadband to all Lebanese citizens. While the fiber optic network installed by CET and Alcatel–Lucent connected the COs and heavy users, it does not connect the COs to the final leg of the telecommunication network: the average end user. These connections are still made through much slower copper infrastructure.

So even if the fiber optic backbone was switched on, the average internet user would not feel the difference.

But a plan is on the way, we are told. According to advisors Karam and Moussy, Minister of Telecommunications Boutros Harb is currently devising a plan for an FTTX project (fiber to the premises). But the project is still in the planning phase, as it had not yet been determined whether it would bring fiber to the home, to the building or to the curb. Moussy and Karam added that we should expect an announcement from the minister on this matter “soon.”

On the sidelines of a reception organized by the Ministry of Telecommunications for Open Innovation Week at the end of February, Harb confirmed to Executive that plans for a last mile project would be announced soon. This prospective announcement, however, has been overdue for at least several months now. Last December, Karam tweeted that Harb was to announce a fiber-to-the-curb project before the end of that year. It might not be unreasonable to venture that we might have to wait a little longer for the elusive announcement. Despite Executive’s repeated requests, Harb has failed to grant longer interviews for the past two months.

3. Bottleneck in the E1 lines

 The next reason Lebanon’s internet is so slow is not related to infrastructure — or a lack thereof. Rather, a problem that would linger even if the shiny, state of the art fiber optic network was expanded to home users and was turned on, is an apparent obstruction in the distribution of international capacity to the private sector internet service providers (ISPs).

Lebanon does not lack in international capacity. The country’s three international exchanges in Beirut, Jdeideh and Tripoli are the gateways for international capacity to reach the country, connecting Lebanon to three underwater fiber optic cables. IMEWE cable connects Lebanon to India and various Middle Eastern destinations, as well as to Western Europe. Meanwhile, the Cadmos cable connects Lebanon to Pentaskhinos in Cyprus and the Berytar cable connects Lebanon to Tartous in Syria.

While Executive has not been able to confirm the exact amount of international capacity the country is receiving with either the ministry or Ogero, the state-run fixed line operator and guardian of the country’s telecommunication infrastructure, estimates from consultants and industry leaders peg the capacity at somewhere between 300 and 600 gigabits per second.

But a very small percentage of this is actually passed down to the private sector ISPs. Many internet ISPs have complained of a bottleneck at the level of distribution of international capacity.

Ogero, which also acts as an ISP, is in addition entrusted with leasing access to international capacity through E1 lines on behalf of the government. E1s are the units of capacity — 2.048 Mbit/s each — connecting the client to the CO. Even if there is physical fiber linking the ISP to a CO, the ISP must buy enough E1s to take advantage of faster speeds. While Ogero directly leases internet connections to end users, private sector ISPs buy from Ogero then resell the lines to end users.

Ogero could be leasing a lot more E1 lines than it is. When we spoke to Khaldoun Farhat, CEO of ISP Terranet, he claimed that ISPs are not getting the capacity they are requesting from Ogero. Farhat explained that Ogero wasn’t giving any more E1 lines because they are claiming that ISPs “have the capacity they need.”

 While Executive was unable to get someone from Ogero to speak on the topic, the advisor to the minister of telecommunications, Karam, claims that one of the reasons Ogero is not granting the ISPs E1 lines is because they are reselling them illegally to Alpha, Touch, and illegal ISPs and DSPs. “They claim that they have x number of customers. Admin says this is the capacity that you need. When [they] need more, [they] have to prove that they need more private customers,” he says.

However, Farhat says that Ogero and the ministry are requesting that ISPs give a detailed list of their clients, full contact details, capacity sold and price. He claims that this is something that ISPs refuse to do, since Ogero competes with ISPs and is worried that this is a measure for the state run company to ‘poach’ their clients.

[pullquote]Ogero has, by the most conservative estimates, over 60 percent of the market for internet service provision[/pullquote]

While Executive could not verify either claim, the outcome of this debacle has been to solidify Ogero’s position in the market as a competitor with ISPs. The lack of bandwidth has forced the ISPs to buy capacity from the private sector — such as via satellite, according to Farhat. This is more expensive, and makes it harder for the ISPs to compete with the market prices at which Ogero is selling. Ogero has, by the most conservative estimates, over 60 percent of the market for internet service provision.

Moreover, not getting enough E1 lines either prevents the private sector ISPs from expanding their network of customers, or, more likely, forces them to offer slower speeds for each customer as they stretch the maximum amount of people on the same line.

4.  The high prices

Many ISPs will tell you that if a user wants a faster connection, they can get it — provided they are willing to pay for it. Many businesses in the country have slightly faster internet than in homes, though they often complain about the very high amount they pay for it.

The price of internet service is neither an outcome of market competition or of cost to the providers. Rather, the prices are set by the government and are linked to internet speeds, and every time the government wants to lower the price of the internet, they have to issue a decree, according to Mohamed Alem, managing partner at law firm Alem & Associates. That means a service provider cannot actually lower the price of the internet without a change in the tariffs applied to them.

 If internet speeds went up overnight astronomically, then, we would still have to wait for the government to pass a decree to make the faster internet affordable, and in this way Lebanon is still at the mercy of the government. As Graycoats’ Hasbani puts it, “There’s no point having this capacity with an extremely expensive price to access it. No one will access it.”

April 8, 2015 31 comments
0 FacebookTwitterPinterestEmail
Economics & PolicyICT infrastructure

Master muddler

by Livia Murray April 7, 2015
written by Livia Murray

Abdel Moneim Youssef is not your average public servant. If there is one compelling impression from meeting him in person, it is that there is much more to him than meets the eye. In this sense, his office at the Ministry of Telecommunications is revealingly unrevealing: large but functional, not overtly more guarded than the premises of other Grade 1 national officials, and adorned with memorabilia — fittingly in his case, blown-up images of historic Lebanese phone cards decorate the spacious waiting area.

But the bureaucrat has certain attributes that pit him as quite exceptional for a public servant. For one, he singlehandedly holds a tremendous amount of power over the telecommunications sector. He is at once director general of operations and maintenance at the Ministry of Telecommunications and chair–general manager of state owned fixed line operator Ogero, which acts as an internet service provider while simultaneously being responsible for selling international capacity to the private sector.

The man is also incredibly elusive. Reaching Youssef required going through specific channels that are not usually required for journalists to meet public servants.

[pullquote]Youssef is at once director general of operations and maintenance at the Ministry of Telecommunications and chair–general manager of state owned fixed line operator Ogero[/pullquote]

Then, there are the opinions people hold of him. Everybody involved with telecommunications in Lebanon seems to have one. Some view him as highly self interested, others regard him as no different from any other government employee — and some of those in the know even provided Executive with two conflicting views, describing him as “extremely smart and charming if he wants to be,” but also going as far as alleging that he must be “a maniac” or have a “crazy conspiracy theory” — speaking on condition of anonymity, of course. 

But for anything telecom sector related, Youssef is the go-to person. He is Mr. X — or Ms. X, as Executive termed the theoretical, all knowing, unknown telecoms guru. He is the one who should be able to — and certainly is able to — answer basic questions on the minds of the Lebanese. Questions such as why has the new fiber optic internet backbone not been turned on yet? Why isn’t Ogero granting international capacity to private sector ISPs? Why is our internet so slow and expensive?

Before Executive encountered Youssef, we were told he had a knack for derailing a topic by either losing his interlocutors in details or with his charming personality. Sitting down with him, it quickly became clear that he was not going to give us any information — much less a straight, serious answer. Youssef can talk, knows how to waste time and is a master of deflecting inconvenient questions. Besides not allowing recording equipment, Youssef would craft his answers in a way to not only avoid the topic, but also be unspecific to the point of making generalization into an art form.

 When asked why the new fiber optic network contracted in 2011 — which now connects the bulk of the central offices in Lebanon as well as many of the country’s heavy users such as universities and hospitals — has not been turned on, Youssef immediately retorted on the semantics, not the substance, of our question. ‘Heavy users’ is a meaningless term, he shot back, embarking on a diatribe arguing that the term was “not even a word.” If you look up ‘heavy users’ on Google, he said, it would yield no results. He went further to say that ‘heavy users’ was only a term used by people in Lebanon, to describe a concept that does not exist in the rest of the world’s parlance.

Executive of course does not know when Youssef last googled the term, but we can confirm that a March 2015 search yields high level international technical sources as using the term ‘heavy users’ in important discussions — such as the net neutrality debate — and for considerable time in exactly the same way in which it was entailed in the question posed to him.

To a question about why our new, state of the art fiber optic backbone had not yet been switched on to carry data traffic, Youssef retorted with an ill informed rebuttal about heavy users. The question remained unanswered, but Youssef’s response served a purpose: the longer the talk about definitions, the more time Youssef won as the clock counted down to 6 p.m., when he informed us he had another meeting.

At a certain point in the interview — and though his English appeared highly adequate for claiming knowledge on the appropriateness of the technical terms he disputed — Youssef became apologetic about his poor command of the language, excusing himself, in English, as having been “French educated” and switched to arguing in French from that point on.

[pullquote]“What’s the relation between internet and fiber optic?”[/pullquote]

There are many strategies to waste time through talking, but it is an art to talk for 40 minutes and provide answers that are as far from clear as they are far from being quotable, in the sense of saying anything of informative value. “What’s the relation between internet and fiber optic?” he barked at Executive when once more pressed for an answer as to why the fiber wasn’t turned on.

The discussion ascended to heights usually reserved to the performances of the Théâtre de l’Absurde as Youssef advanced to question the premise of a newly existing fiber optic network by asking us how we were sure it was really there. The question was surprising, given that the network had been budgeted, tendered and indeed installed according to various statements given to Executive by telecommunications consultants, private sector contractors and vendors who had worked on the project — and notably, by advisors to the Ministry of Telecommunications. Taking a somewhat contradictory position to the gauntlet just thrown that was perhaps worthy of a Camus essay, Youssef then went on to assert that of course we have fiber optic internet.

But this statement is too vague to be understood as a claim that the new network is indeed on, as Lebanon does have an older fiber optic network built over a decade ago that links five central offices together, which we understand is in operation. This network was originally built only to carry Ogero’s internal traffic, and was not meant to be used as a wide area network as it is used now, to carry internet traffic.

When speaking, it is very common for one to forget to be precise and qualify what is being discussed, so any potential misunderstandings can generally be clarified through merely asking a simple follow up question. When pressed for a more specific answer, as in whether Youssef was referring to this older network, or if he was claiming that the new network was, indeed, turned on, he exploded.

The bone of contention appeared to be that Executive had called the fiber optic network “old,” or as he reworded it, “ancient.” He thus addressed this supposed question of network longevity — which Executive had not asked and not intended to ask — with a discourse on how fiber optic cables have a very long lifespan.

Indeed, fiber optic cabling, provided it is properly insulated under the ground, is essentially good forever. Yet when it comes to being able to carry an entire country’s capacity, no matter how long it physically lasts, it will not be able to carry traffic it was not designed for.

Youssef added that the older fiber that was built from 1994 to 2000 is only being used at 35 percent of its capacity.

But in an attempt to revert back to the matter of whether Youssef was actually claiming that the new network was off or if his claims were just stating vague facts in order to confuse, Executive asked him if he had signed any documents approving the activation of the newer network.

He responded saying that he signed papers for fiber optic cables “every day.” Again, it is unclear whether this means that Youssef signs papers approving some kind of fiber optic related work or if he was indeed claiming that he had signed papers approving turning on sections of the new network.

[pullquote]Youssef invited Executive to call up all of our sources and tell them they were wrong[/pullquote]

To close the discussion, he invited Executive to call up all of our sources and tell them they were wrong. “They are completely ignorant,” he said. Every source we had cited in our interview — the advisors to the Ministry of Telecommunications, the consultants, the internet services providers — were implied. All of them.

After we dismissed some ideas implied by our interviewee — such as buying shovels and digging trenches to check for the presence of cables, or calling respected experts to insult them — the net gain of 40 minutes’ exposure to Youssef’s mastery in haranguing was thin. What we learned was that the questions we were asking, for some reason, were questions that Youssef did not want to answer.

If there is one thing Youssef can be congratulated for, it is his prowess in semantics. Not unsimilar to the style of long, colorful discourses of thesis and antithesis that are preached by certain prestigious schools in Paris in order for their students to succeed in oral presentations, Youssef can talk. While we leave him with new appreciation of how one can use this talent in a top public administrative position, we can only speculate as to how this public servant uses this ability for the greater good of national telecommunications.

What we no longer wonder about is his charm, or that he knows what he is doing. As he shakes hands with Executive before ushering us out of the door, smiling, he apologizes for being so “disagreeable.”

April 7, 2015 7 comments
0 FacebookTwitterPinterestEmail
Business

Let it snow!

by Nabila Rahhal April 2, 2015
written by Nabila Rahhal

Lebanon has a longstanding reputation as the top winter sports destination in the region. With four major ski resorts in the country, each offering a unique experience, it is easy for both local and foreign winter activities enthusiasts to find what suits their tastes.

The ghost of winter 2013–2014 

With such a reputation to uphold, it is no wonder that last year’s dry winter — which saw only 219 millimeters of rainfall from the beginning of the year until the end of March, 72 percent less than the yearly average for Beirut — came as a surprise to the country’s ski operators. “We carried out all the preseason preparations such as running maintenance checks on our ski equipment, buying the mazout [heavy fuel oil] for our generators and hiring the seasons’ employees; we didn’t expect it would be such a dry year … it was really exceptional and a financial loss for us,” says Nicole Wakim, marketing and development manager at Mzaar Ski Resort, the company which operates in the Mzaar Kfardebian area.

This financial loss was also felt by owners of the ski rental shops and restaurants dotting the roads leading to the ski resorts. According to a sales clerk at Mike Sports’ Feytroun branch, although their store was open the whole season, they only sold or rented ski equipment for a few days when the lower slopes were open. “This certainly led to an economic loss because employees’ salaries still had to be paid, and also because the wealthy Lebanese don’t usually like to buy from the old collection, so it has pretty much gone to waste,” she says.

[pullquote]Zaarour Club ski resort reopened in 2015, becoming the closest resort to the capital[/pullquote]

Winter 2013–2014 raised fears among ski operators, and the businesses reliant on them, that Lebanon’s climate was becoming dryer, which in turn affected how they approached the season this year. “Save for Zaarour Club [which was relaunched this winter], no big investment was made in the resorts this year as they were all cautious, [afraid] that this season would be the same as last year’s or be late. They did not start spending on renovations until it started snowing in December,” says Ronald Sayegh, Founder and CEO of Skileb, an online booking website for ski vacations in Lebanon.

Too much of a good thing 

This season’s storms helped quell some fears that more dry winters would feature in Lebanon’s future, and caused hundreds of Lebanese who had missed the previous winter’s skiing to rush to the slopes when the first snowflakes fell in January 2015.

[media-credit name=”InterContinental Mzaar Mountain Resort & Spa” align=”alignleft” width=”230″]SKI_faraya_Vue-Hotel-1[/media-credit]

Yet some of the ski resort operators and businesses Executive spoke to say that while this season has picked up, its late start and excessive snowstorms make it compare poorly to the previous five years. “Ideally, the ski season starts around Christmas, but this year the snowfall was late and we opened the slopes on January 10. Also, we had 10 days in February when we had heavy storms and had to close until they subsided, in addition to the nonoperational days needed to prepare the slopes for skiing after the storms, which are also considered a loss,” says Mzaar’s Wakim, explaining that what is important for ski resort operators is for the weather to remain cold for a long time in order for the snow not to melt. With the weather already heating up in mid March, she does not expect the season to last longer than early April.

Despite this, Wakim says Mzaar Ski Resort’s slopes were busy this season, with more people on the weekend but also with many people choosing to ski on weekdays when it is less expensive and also less busy. 

Elie Fakhry, co-owner of Téléskis des Cèdres, which operates the ski resort in the Cedars, says that this was the best year among the last five for skiing conditions. He explains that due to the area’s high altitude the snow was of extremely good quality and remained in better condition longer than at other resorts, prolonging their ski season.

Laklouk Village Vacances, the ski resort located in Laklouk village (just below Imhij) also had a good season, with Nour Saab, the resort’s manager, saying it was “three times better” than any of the past few years. This success has been supported by weeklong school organized ski trips. “It is mainly the Lycée schools which organize such trips at our resort because they find it convenient that we provide a complete package with ski equipment, instructors, meals and lodgings in our hotel, which is walking distance from the slopes,” says Saab.

Despite being only in their first phase of development, Carol El Murr, CEO of Zaarour Club, said that their first season of operation has “exceeded their expectations” with the number of skiers alone reaching up to 2,000 at times during the weekend, judging by ticket sales.

Who led the ski season?

While a good ski season can attract a significant number of tourists or expats living in the region to Lebanon, this year it was mostly those residing in Lebanon who filled up the slopes, according to Skileb’s Sayegh. “The Lebanese were the ones that energized the season this year, especially since there was no snow last year. But the Lebanese only go up on weekends, if not only for the day, and cannot be compared to the tourists who stay a week in a chalet or a hotel in terms of spending power,” says Sayegh, adding that this year, using the bookings for ski vacations on Skileb as reference, there was less than half the number of ski tourists that Lebanon usually gets in the winter.

According to Joost Komen, general manager of the InterContinental Mzaar Mountain Resort & Spa, only 30 percent of the hotel’s guests this season were tourists, mainly Lebanese or European expats working in the Gulf region, while the rest were local guests. Although declining to give the actual percentage of room occupancy, Komen says that this year’s overall occupancy is in line with previous “good snow” years.

Saab says that 20 percent of the skiers in Laklouk Village Vacances were European tourists. “They are attracted to the resort because some of our ski instructors speak Russian or German and they feel at ease communicating with them,” she explains.

Sayegh blames the ongoing unstable security situation in the region for what he calls this season’s lackluster performance when it comes to tourist numbers, recalling a year when the resorts opened for a shorter period than this year — from late January to mid March only — and still performed better than they did this season because, he says, the country was relatively better off politically.

The not so new kid on the block 

Following last year’s slump, the ski resort operators and surrounding businesses were only too happy to welcome local residents, marketing and promoting their distinguishing advantages to lure them to their resort over others.

[media-credit name=”Greg Demarque” align=”alignleft” width=”230″]SKI_zaarour2[/media-credit]

Zaarour Club opened this season, following a $40 million first phase of renovation and reconstruction, after Gabriel El Murr’s family took over operations about three years ago, says Carol El Murr. “We transformed it from a somehow neglected private club into a modern public ski resort,” she adds.

Skiing wise, part of their investment involved the widening of the slopes and the introduction of the latest equipment, including four modern chairlifts, two ‘magic carpets’ (conveyor belts that beginners merely stand on to be transported to the top of the slopes), a tubing area for those who don’t want to ski and snowmaking machines to help fill in the patches of rock, should the snow start to melt. The first phase also included the construction of a modern ski station with escalators to take the skiers to the slopes.

According to Murr, having such high end and fresh facilities is a distinguishing factor which drew a lot of visitors to their resort. Other such factors, outlines Murr, are their proximity to Beirut — Zaarour is a mere 35 kilometers away from the capital — ensuring visitors won’t spend a big chunk of their day on the road, as well as the convenience of their resort, with ample parking space directly facing the station and a locker area for skiers’ belongings.

The importance of après-ski activities

What may be Zaarour’s biggest drawback, until it is fully open, is that despite boasting well known eateries such as Classic Burger and Shawarmanji in its food court — and despite plans to launch a newly constructed boutique hotel on its premises by the summer — the surrounding area is still largely underdeveloped. Skiers who want to spend the weekend there have few choices when it comes to après-ski activities or even lodgings.

[pullquote]Complementary businesses are vital for both tourists and locals[/pullquote]

Murr is confident that such businesses will develop over time. “We are still at the soft opening phase as a resort and cannot be compared to others in terms of complementary businesses such as hotels and food and beverage outlets, especially since the area itself has been largely neglected since the 1990s, whereas other ski resort areas were in continuous development. Slowly, with the success of this resort, more such places will be established,” says Murr, adding that they had to include ski rental stores in their resort because there were close to none on the road to Zaarour when they first opened.

Such complementary businesses are vital for both tourists and locals who want more than just physical activity in their stay at the resorts. For those, Mzaar, Lebanon’s largest ski resort with 13 ski lifts and 80 kilometers of ski runs, remains the most popular destination. “The majority of the ski resort packages we sold are for Mzaar because it has many hotels and chalets, and is therefore well equipped to welcome tourists,” says Sayegh.

Wakim explains that the resort, which also owns the InterContinental Mzaar hotel, plans special après-ski events for almost every weekend of the ski season, ranging from extreme ski and jumping competitions to nighttime skiing and fireworks, as well as a lingerie fashion show. “The aim of all these events is to have constant activity in the resort and to create dynamism in the area, beyond just skiing for the people who are staying there for the weekend. People come to these events and the hotels are busy because of that,” says Wakim, adding that in her opinion, the Mzaar resort and hotel are what brings visibility to all businesses in the Kfardebian area during winter.

The manager on duty at Le Montagnou, a well known French restaurant in Faraya, says they were already fully booked for all weekends in February starting from the beginning of the month and had high footfall even on weekdays.

What’s in a buck?

With all the gear that has to be brought or rented beforehand, and with the typical cost of weekend day passes reaching up to $60 in Mzaar, skiing is an expensive sport. The Lebanese were feeling its toll this year and ski equipment outlets said they were frequently asked, especially by those in their early 20s, if they rent out ski clothes instead of selling them.

Saab believes that Laklouk Village Vacances’ competitive advantage over other resorts is their lower prices, with a weekend full day pass costing $23 and a weekday one costing $16. Saab also says that the food and beverage options in the resort’s restaurants are reasonably priced — a cheese manoushe goes for LBP 3,000 ($2), for instance.

When the snow doesn’t fall 

Despite the relative success of this season, ski resort operators are not about to forget last year’s almost snowless experience, and have developed contingency plans should similar conditions be repeated.

Part of Mzaar’s plans before the next winter season is to widen their upper level slopes at an altitude of 2,200 meters to ensure a sustainable domain in case it does not snow on the lower levels, says Wakim. She explains that the snow did reach that height in the winter of 2013–2014, but skiers could not access the upper area.

The most viable contingency plan for all ski resorts remains diversifying their activities to become year round destinations for tourists and locals alike.

At Zaarour, the Murr family had that goal in mind from the beginning — planning a lake with a promenade surrounding it, swimming pools, sports courts and a spa. “I feel the summer will be even better for us because the winter is short but, from April onward, we have lovely weather here which people will want to come and enjoy as an escape from the heat in Beirut,” says Murr.

With its historic and natural attractions, the Cedars is not ski dependent and has no problem attracting tourists for weekend stays in the summer, explains Sayegh, saying that they sell many such weekend packages for tourists on their other booking sites.

Mzaar has become a favorite spot during the month of August, when the Feast of the Assumption is celebrated in an almost month long festival of activities and events in the area, but remains rather calm during the summer otherwise. “Mzaar sees summer activity in mid August but that is largely driven by locals. Tourists will not come spend their summer vacation at a ski resort but would go for one day excursions,” says Sayegh. 

Yet Wakim says they are working on diversifying their activities that take place on the slopes to create dynamism in July and September as well. “We can no longer depend only on winter,” she says. 

Laklouk Village Vacances has long relied on the summer season to complement its winter operations and hosts Camp Rage, an outdoor activities children’s summer camp which runs for two weeks straight, according to Saab. The resort also has about 15 outdoor summer activities which attracts a lot of families, says Saab.

Whether in the summer or winter, getting some fresh air and escaping the busy city to the mountains is something most Lebanese and tourists enjoy. Resort operators and complementary businesses would do well to keep that in mind and design activities and packages that keep people coming back.

April 2, 2015 0 comments
0 FacebookTwitterPinterestEmail
The Buzz

Lebanon’s grand plans for a new capital

by Executive Staff April 1, 2015
written by Executive Staff

A project to build a new capital city for the Republic of Lebanon has been initiated and LBP 1.5 trillion ($1 billion) has already been pledged for the master plan and the acquisition of land, representatives of the Friends of Open Lebanese Society organization and Dar Arab Youth, an affiliate of the Arab Legacy League, told Executive exclusively on the sidelines of a project preparation meeting in the Turkish capital, Ankara.

The representatives, who refused to be named for reasons of not being authorized to speak to female journalists, said the plan for a new Lebanese capital had been drafted by international economic committees and global political stakeholders partly because of the persistent lack of public transportation and coastal preservation in the current capital, Beirut.

“This, if allowed to continue, will make Beirut unsuitable for local politicians and foreign emissaries to live and work in. Instead of having them commute from cities abroad for occasional meetings and speeches, the international stakeholders have initiated the project for creating a new capital where all these dignitaries and officials can live together in a happy and productive environment,” argued the representative.

The project committee studied examples of successful capital relocation projects in Brazil, Nigeria, Lithuania and most recently, Egypt, and found that Lebanon has all the requirements for making such an enterprise succeed. The project will create millions of job opportunities and unleash the underused utilization rate of funds in the Lebanese banking system, one representative of the Friends of Open Lebanese Society said.

A Dar Arab Youth representative added in a confidential tone that two top tier locations for a possible construction site had already been identified, one in the northeast and one in the extreme southeast of the country. Land purchases from adjacent countries could be part of the deal and would be “very affordable due to certain specificities,” the DAY representative said.

Both representatives conceded that the plan also had an additional aim of incentivizing capable candidates to stand for election as Lebanese president. The president to approve the project would be given naming rights for the new capital and all major streets in it, among other perks and privileges such as a lifelong right to reside in the new capital’s mansion for retired heads of state.

The capital will be created as a fully green and LEED certified city with automatic collection and recycling of all wastes and will have the new presidential offices at its center. Other elements of the new capital entail a theme park on the history of the Middle East, tourism attractions, a world-level convention center and an industrial free zone that will host startup companies with ambitious plans ranging from the manufacture of supercars and space stations to the construction of artificial islands.

The international stakeholders in shaping the future of Lebanon have already commissioned global consulting firm Bull, Atkins, Daher & Associates (BAD&Ass.) to conduct feasibility studies and advanced geothermal examinations of the proposed sites for the new city. Jeremiah “John” Bull, who founded the consultancy in 2006 with fellow graduates from the prestigious South Harmon Institute of Technology in the United States, told Executive that the project was indeed one of almost total certainty and guaranteed to improve the nation’s governance further.

“Recent Lebanese governments have made great stride in advancing the economic participation and social justice for all and we are confident that the new capital, which will be state of the art with the small help of our consulting firm, will not only be built in record time but will also provide the tools for perfect efficiency in all government institutions and agencies,” he said.

He refused, however, to speculate how soon construction of the new capital city in the hills would be able to commence. In closing, Bull added that his consulting firm was currently inviting tender bids from Beirut-based public relations firms to develop and implement an awareness and sympathy building campaign for the new capital. “It will be a very attractive contract and we expect extremely competitive bids,” he noted.

April 1, 2015 7 comments
0 FacebookTwitterPinterestEmail
Editorial

Our national malady

by Yasser Akkaoui April 1, 2015
written by Yasser Akkaoui

We need our heads checked. Honestly, I think we Lebanese are suffering from what can only be described as Stockholm Syndrome. Why is it that people are suddenly so in love with our ministers?

What exactly is Wael Abou Faour doing? “He’s making sure our food is safe to eat and pushing through healthcare reforms,” you might reply. As minister of public health, that’s his job. I can’t fathom why our response to a minister who is doing his job for a change is to applaud him. What about all of the others who don’t? Why are we not angry? Why are we not demanding more? There has been a food safety draft law written for 12 years. We should be furious that no minister of public health has raised this issue before, not smitten with one who finally bothers to do something. On healthcare reform, Abou Faour’s simply applying a law first passed in 1994.

The same is true for Ali Hassan Khalil. He’s weeding out corruption at the Ministry of Finance? This is the bare goddamn minimum. We should be revolting, not heaping praise on public servants for serving.

What is distorting reality is their reliance on professional media and public relations advisors who are obviously in a fierce competition to get the most coverage for their respective clients. If ego stroking is what it takes to get our public servants going, so be it — let’s get each one a PR advisor!

But sadly, it seems we’ve all just given up. I didn’t want to believe that, but it’s true, and I saw proof of it firsthand during this year’s ArabNet conference at a panel I moderated. On this panel were two former ministers and two private sector heavyweights. When the speed of Lebanon’s internet came up, none dared truthfully discuss the problems. Instead, they pointed to whatever tiny backwater managed to have even slower internet than us, and praised our failing state for providing anything at all. Four months earlier, at Accelerate, people were angry and demanding answers. The name Abdel Moneim Youssef was on everyone’s lips. How did we all just give up in four short months?

We’re sick, and all of the generic pharmaceuticals in the world won’t cure us.

April 1, 2015 0 comments
0 FacebookTwitterPinterestEmail
Leaders

Enough talking

by Executive Editors March 31, 2015
written by Executive Editors

In fact, it could be a lot faster immediately, at very little effort or cost. A new state of the art network of fiber optic cables has been installed connecting some 350 central offices around the country (where international capacity is delivered before it reaches the end users), to many heavy users — such as hospitals, universities and businesses. This network is actually designed to serve all of the country, down to the last hovel. 

This fiber optic backbone, however, is turned off. That means the fiber is in the ground, connected to the various modems, routers and switches, and ready to go. But there is currently no data traversing it. The “switch” — or more accurately series of devices in the central offices — has not been turned on. This comes in spite of internet speeds being increasingly cited as a factor of economic growth. In low and middle income countries, a 10 percent increase in broadband penetration has correlated to an additional 1.38 percent in GDP growth, according to the International Telecommunications Union’s research presented in its Impact of Broadband on the Economy 2012 report.

Turning on the switch would have a significant impact on Lebanon’s internet speeds. While the fiber optic cable does not yet connect residences, it would from day one benefit the operations of many places such as businesses and academic institutions — where much of the country’s productive work is done. Faster internet would also make the country more competitive, and would draw in badly needed investments, particularly in the ICT field. 

From all the evidence that we have, we get the impression that the fiber could go on within weeks. We have not been presented with any remotely logical excuse explaining why this is not the case. The switch needs to either be turned on, or those responsible for overseeing Lebanon’s fiber optic infrastructure need to step forward and give us a proper reason why it’s off.

While Executive is still waiting on several interviews requests with people from the Ministry of Telecommunications and Ogero, the consultants to the Minister of Telecommunications who spoke to us claimed that the fiber is off because of certain technical mistakes from the company that was contracted to do the work. The affected infrastructure segments are in the process of being redone, the consultants said. Though they could not specify exactly how much of the infrastructure actually needed reworking, they did acknowledge that it was only a small part.

This explanation is not exactly satisfying to explain why an entire fiber optic backbone is sitting idle, and why we haven’t already put some of it to use. We’re still entirely relying on what is an old and outdated infrastructure, mostly made of copper save for a small fiber optic loop which was originally meant to serve as a local network for Ogero’s internal operations. The fact that we have newer infrastructure across the country and are still making do with the old is absurd.

Currently, both the Ministry of Telecommunications and Ogero have oversight over the telecom infrastructure. These entities need to be accountable to the people for the assets they are managing. The fiber optic cable was paid for by government money, and any investment made by the government has to benefit the people. The Ministry of Telecommunications and Ogero need to either flip the switch or present a proper explanation to the Lebanese people as to why our fiber infrastructure is not in use, and when it will be readily in use.

March 31, 2015 0 comments
0 FacebookTwitterPinterestEmail
  • 1
  • …
  • 160
  • 161
  • 162
  • 163
  • 164
  • …
  • 686

Latest Cover

About us

Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

  • Donate
  • Our Purpose
  • Contact Us

Sign up for our newsletter

[contact-form-7 id=”27812″ title=”FooterSubscription”]

  • Facebook
  • Twitter
  • Instagram
  • Linkedin
  • Youtube
Executive Magazine
  • ISSUES
    • Current Issue
    • Past issues
  • BUSINESS
  • ECONOMICS & POLICY
  • OPINION
  • SPECIAL REPORTS
  • EXECUTIVE TALKS
  • MOVEMENTS
    • Change the image
    • Cannes lions
    • Transparency & accountability
    • ECONOMIC ROADMAP
    • Say No to Corruption
    • The Lebanon media development initiative
    • LPSN Policy Asks
    • Advocating the preservation of deposits
  • JOIN US
    • Join our movement
    • Attend our events
    • Receive updates
    • Connect with us
  • DONATE