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Society

Money back guarantee

by Michael Karam October 1, 2003
written by Michael Karam

In the first six months of 2003, over $1 million in VAT-refunds have been reimbursed to tourists and non-resident Lebanese. It is estimated that 15,000 tourists, roughly 1.5% of all foreign arrivals, took the time to put their purchases through the Global Refund tax-free shopping system, collecting an average of $66 from new tax-free shopping desks at Lebanon’s main border crossings.

Since 2001, Lebanon has touted itself as a shopping destination to eventually challenge Dubai. This claim has been strengthened by the evolution of the BCD, the arrival of modern, well-specified shopping centers and the long-overdue appearance of high-profile international consumer brands have proved a popular complement to Lebanon’s established tourist attractions. When it is eventually built, the long awaited Souks project will be the jewel in Lebanon’s retail crown and the center of tourist shopping.

Retailers can now point to defined shopping periods: summer, Eid el Adha and Eid el Fitr. ”Our boom periods are dictated by the Islamic calendar and, to a lesser degree, Christmas,” explains Khalil Achkar, Global Refund’s general manger in Lebanon. The company works in collaboration with the ministry of finance to refund VAT in return for a 1.85% handling fee. Global Refund operates VAT refund services in 35 countries in four continents. “We service over 210,000 outlets and deliver 10 million refunds globally,” boasts Achkar.

The profile of tourists’ spending habits is still far from comprehensive, but a survey of those who chose to collect on their VAT shows that 74% of purchases took place in Beirut – mainly in the BCD and Verdun – with 18% of shopping activity taking place in the Metn – mainly from the ABC, GS and Sports et Loisirs branches in Dbayeh.

Saudi Arabians make up the bulk of Lebanon’s tax free shoppers (a shopper qualifies for tax rebates if he or she is a foreign national or Lebanese who spends less than three months a year in the country) with Kuwaitis and Egyptians coming second and third respectively, ahead of those nationals from the UAE, Jordan, the US and the “rest of the Arab world.” Clothes (62%) and jewelry and watches (12%) are the most popular purchases, according to global refund statistics. “When it comes to clothes, Lebanon is surprisingly competitive compared to Dubai, but the emirate still has the edge on us in terms of electronic goods,” says Achkar According to Achkar, Arabs are very discreet shoppers. “They show off at home but they shop abroad,” he explains. “Ever since September 11, many have chosen to do their major shopping in Lebanon. There isn’t the stigma towards Arabs that has developed in the West, there are cultural similarities and now many international brands are available here. It is the ideal destination.” Nonetheless, Lebanon’s is still very much a fledgling culture when it comes to international retail. To attract the big rollers, Beirut would have to market itself to the big three international spenders: the Japanese, the Russians and the Americans (not Lebanese Americans). China’s dormant spending power is stirring. The world’s most populated country, which is becoming richer through a modern industrial revolution, recently overtook Hong Kong on its way to becoming the fourth in the top spending nationalities table. Saudi nationals are the world’s eighth biggest spenders.

Global Refund began operating in Lebanon in June 2002, five months after the controversial introduction of VAT. Over 1,000 stores have signed up to offer the service. Achkar says that the more sophisticated retailers are enthusiastic. “They have been quick to understand that offering rebates is an asset to the overall shopping experience,” he says. “Others are fairly ambivalent or just assume that it’s a service that solely benefits the shopper.”

Shops that wish to offer tax-free shopping pay an annual fee of LL75,900, which gives them an unlimited supply of refund checks, technical support, training and, most importantly, monthly data on what is being bought by whom.

Data is a dirty word in Lebanon. Those who do give out statistics often inflate their figures, convinced that the other guy is doing the same. Global Refund’s reports are allaying this national paranoia and setting a new benchmark in transparency.

Although the company can only chart the shopping habits of those customers who choose to use the tax-free shopping process, Achkar believes it paints a valuable picture of what tourists are spending. “The feedback tells the retailers who their customers are and where they come from,” say’s Achkar. “Based on these reports, a retailer might then want to recruit sales staff who speak a certain language (shops in Europe have sent their staff on a basic Japanese course) or who may be more sensitive to the needs of gulf Arabs. Retailers can also plan ahead better if they can identify the trends.” However, Achkar believes there is still more that can be done to get a better profile of the tourist shopper. “Most of those shoppers who are listed as American are in fact Lebanese and many of those who come in on Kuwaiti and other GCC passports are also originally Lebanese. If we could know who are Kuwaiti and who are Lebanese-Kuwaiti we would be able to get a better idea of shopping trends. Lebanese and Gulf Arabs have different shopping habits.” Achkar says that although training seminars (the cost of which is included in the annual fee) are held regularly, retailers have been slow to take advantage of the service. “We do our best to make it attractive by holding the sessions at hotels, but the invitations require a lot of follow up,” he said. “You can just send an invitation the week before and expect them to come. You have to remind them and even pick them up from work and take them to the venue.” The need to train staff may put a strain on main of the smaller retailers but the big players – Aïshti, BHV and GS stable of outlets – have embraced the new system and say they are reaping the benefits of offering the service.

Aïshti was unavailable for comment, but Achkar hinted that the up-market clothing store, which sells Gucci, Burberry and other designer labels and which has three outlets in the BCD, was among the most popular outlets for tax-free shopping. Fadi Rayess of Hamra shopping, which owns the GS brand and sells Timberland, Springfield, Hugo Boss and Ralph Lauren Polo, among others, believes that the system is putting Beirut on the retail map. “Our foreign customers are satisfied with the VAT refund process,” he says. “This is a good step towards placing Beirut among the [region’s] top shopping destinations.” Gerard L’Hotel handles the tax-free shopping at BHV, the appliance-driven department store in Jnah. “We had a very good summer especially with those customers from Saudi Arabia,” he says. “We trained our staff in June in anticipation of the rush. It was a good move as we were dealing with purchases made in all departments of the store.” Achkar says it is too early to give accurate measurements of year-on-year growth for tax-free tourist shopping. “Last year we were not at cruising speed,” he says, “so it is difficult to say how we compared year-on-year. Next year’s results will give a clearer picture. This year, there has been greater awareness and this can only increase.”

October 1, 2003 0 comments
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Finance

Tough sell

by Tony Hchaime October 1, 2003
written by Tony Hchaime

Recent data suggests that commercial banks and financial institutions in Lebanon are increasingly shying away from corporate lending. In fact, most major banks remain wary of the Lebanese corporate environment, as they still attempt to mend their existing portfolios of corporate debt, to the extent of actually reducing the size of their portfolio of commercial loans. BLOM Bank, Banque Audi, and Banque Saradar saw their portfolios of commercial loans shrink anywhere between 1% and 8% over the past year. Typically, and perhaps oddly, the bulk of non-performing loans held by most banks fall into the corporate lending category, as opposed to retail lending to consumers. Corporate banking – including corporate loans and financial assistance – thrived in the mid 1990s as the economy was perceived to accelerate its post-war recovery with a GDP growth of 8.8% per year. Banks were typically more eager to help finance business ventures in Lebanon, coupled with equity capital being contributed by domestic and regional investors alike. New companies were being established, consumption was high, real estate prices were soaring, and the overall outlook for the economy was rosy, to say the least.

In 1996, as banks continuously enlarged their portfolios of corporate debt – typically of a long-term nature – things rapidly took a turn for the worse. Economic growth slipped into reverse, consumer confidence, and consequently consumption, toppled. As businesses saw their margins squeezed by high interest rates on their financing and lower revenues, bankruptcies thrived, creating a substantial burden to anyone and everyone with any kind of exposure to the Lebanese corporate environment. Despite the promising signs of an economic recovery observed over the past few months, and the increased consumer and investor confidence pursuant to Paris II, Lebanese banks are not likely to expose themselves to additional corporate debt until they improve the status of their existing portfolio to a point where they can take on additional exposure, a task typically of a high risk nature considering the unpredictability of the Lebanese economic and business environments.

While no bank has categorically ruled out any form of lending, credit assessment is stringent at most institutions, and conditions for acceptance are as such because only large, well-established businesses are eligible to apply. Many Alpha group banks are extending corporate loans, albeit on a very conservative basis, requiring substantial due diligence and a number of guarantees.

Smaller banks, on the other hand, seem perhaps more eager to venture into corporate lending. Typically, smaller banks have less balance sheet exposure to corporate loans from their past activities. This, coupled with an increasingly competitive environment in retail lending, has prompted a number of medium sized banks to draft strategies that would focus on business loans. As such, conditions are less stringent, interest rates are more flexible, and leniency is more commonplace.

However, the major factors behind the reluctance of banks to finance businesses in Lebanon are being exacerbated by their own policies on the matter. Small and medium sized enterprises have always been the backbone of the Lebanese economy. In fact, SMEs represent around 95% of total industrial enterprises, and employ up to 65% of the total industry labor force. Moreover, SMEs contribute over 40% of the country’s industrial output. Unfortunately however, most SMEs are foregoing profitable business opportunities and are operating below full potential. Production is being limited by the overall reluctance of major banks to provide fairly priced financing facilities to expand production.

While the Lebanese government is attempting to nurture this appetite for small enterprises through subsidies, it does not do so for all sectors, as many promising entrepreneurs are facing difficulty in obtaining debt financing for their projects.

A significant level of risk is typically inherent of small businesses, whose operations are of a typically high volatility. Such a factor is deterring banks from extending to them the much-needed facilities, to the benefit of large and well-established institutions. Such an attitude is somewhat detrimental to the overall growth of businesses in Lebanon, since large institutions typically make use of credit facilities to maintain their operations; whereas small businesses make use of funds made available to them to open up to new markets, increase their product lines, and focus on promotion and advertising.

It should be noted, however, that banks are not the only ones shying away from corporate lending. While Lebanese banks are typically reluctant to offer financing services to local companies, such companies themselves often find it detrimental to make use of such services if and when they are provided. In fact, the cost of debt on corporate loans is so high that it significantly eats into profit margins and forces companies to forego promising investment opportunities. According to Central Bank statistics, interest rates typically charged by Lebanese banks do not fall below 10% p.a. on average, a drastically excessive figure given the typical returns on investments in the country.

A high cost of equity resulting from the geo-political and economic risks associated with the country, coupled with a high cost of debt, are severely undermining appetite for investments in Lebanon. Sought after investments should currently achieve returns in excess of 15% in order to marginally exceed their cost of capital. The issue has been raised numerous times recently, namely in the industrial sector. A number of Lebanese industrialists are reducing output, moving production to other countries, or outright shutting down their operations due to – among other reasons – the high cost of financing their working capital.

It appears then that would-be entrepreneurs should shift their focus towards a perhaps more expensive source of financing: equity capital. Equity capital for new innovative businesses often comes in the form of venture capital, especially in the West. A solid equity base would provide a newly established company with a solid base to launch and expand its operations. Moreover, the ability of a company to attract regional strategic partners would assist in expanding across borders, a critical factor given the limited size of the domestic market in Lebanon.

In addition, a well-capitalized company offers an added incentive to banks to provide debt financing, as the perceived risk to the banking institutions is reduced by the availability of a solid capital base.

It appears then as though the Lebanese business environment suffers from a basic flaw, which severely reduces its ability to promote investments and attract foreign investment capital. Bank’s preferences towards government bonds instead of loans severely limits the sector’s ability to play its basic role of channeling funds from depositors into investments. Several steps should be undertaken, and promptly so, to remedy the situation. It surely does not suffice to attract Arab funds into Lebanese banks if their primary use is lending to the government, and consequently crowding out the private sector. In fact, the government itself should promote corporate lending by reducing interest rates to spur investments, offering subsidies, and encouraging banks to open up their vaults.

October 1, 2003 0 comments
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Society

It’s all in the name

by Toby Stevens October 1, 2003
written by Toby Stevens

Did it ever occur to you that your email address could be presenting you in a bad light?

Last year, 31 million emails were sent each day. According to the International Data Corporation, by 2006, this number is expected to reach 60 billion, while the number of worldwide email addresses is expected to increase from 505 million in 2000 to 1.2 billion in 2005. Subscribers to email providers such as Yahoo! and AOL are also increasing, with Hotmail the market leader with over three million members. With all the spam (electronic junk mail) received daily in most in-boxes, many email users are growing tired of using the popular, and free, hotmail, yahoo, or AOL services. In fact, in the corporate arena, employees assess how important a company, or individual, is from their email address. More attention is likely to be given to emails using a company’s domain name ([email protected]) rather than an email using an ISP’s domain name ([email protected]). Even riskier is using free email services ([email protected]). “I consider an email message more credible when it has a corporate domain name, rather than a hotmail domain, which I usually discard,” said Rami Majzoub, account director for Levant and Egypt at Reuters Middle East. “ Unfortunately, some Lebanese companies, even well known banks, still use their ISP’s domain name, which shows a lack of seriousness and awareness on their part,” he added. According to Michel Kilzi, general manager at Internet Facilities Group, the reason most corporate employees in the Arab world still use their personal emails for work related issues is because of the lack of awareness and widespread internet penetration. “Whether it is a small, medium sized or huge corporation, all the emails I receive from Europe and the US use the domain address of the corporation,” said Kilzi. “Since most companies have a certain amount of control and restrictions on their corporate emails, every employee separates between their business and personal email accounts. But this is not the case when it comes to the Arab countries. Sometimes I receive an email from Saudi Arabia, Syria or Kuwait from a CEO using his hotmail or yahoo account and I don’t take them as seriously – it’s as if they don’t have a company profile or business card,” added Kilzi.

One thing is for sure, the lack of corporate domain usage is not due to financial or economic constraints. Most companies can register a domain name on the net for as low as $25 per year, and with hosting fees, the cost could reach a maximum of $100. “In Lebanon, 60% of companies have their own domain name, 5% still use hotmail and yahoo, and the rest use their ISP’s domain,” said Rita Hayek, sales and marketing manager at Terravision. “Lebanese companies understand the importance of having their own domain name. It is usually students or small companies that usually use hotmail and yahoo, and they are probably unaware of the importance of a domain name.” Lebanese companies can also register a .lb domain for about LL900,000, or $600. However, some find the procedure too complicated, as they need to register their company trademark with the government before receiving their domain registration. “We have seen many Lebanese companies register .com because they don’t want to go through the lengthy process of registering for the .lb,” said Rim El Kady, IT unit manager at AUB. Companies should especially take care about the email addresses of its employees because, according to analysts, a domain name speaks volumes. For example, it can determine how a corporation treats its employees. If a company uses the full name of the employee in the email address (like, [email protected]), it shows that the organization views its employees as independent entities that provide added value to the company, and as such, respects their individuality. If only the position is used (as in [email protected]), the company is considered more impersonal and viewed as valuing company divisions and apparatuses over personnel. “Sometimes, it is easier for the IT department to create an impersonal address so that when an employee leaves they don’t have to go through the hassle of changing names, adding new ones and deleting old ones,” one IT administer explained. A third method adopted by companies is incorporating the initials of an employee followed by numbers (e.g., [email protected]). In such a case, analysts say the company views its personnel objectively and in a hierarchical manner, while recognizing that they are in charge of services and activities.

But for those of you not wanting to be pigeon holed by a company domain name, or wanting to stand out from the hoards of millions using hotmail and yahoo accounts, do not fear – there is a domain out there for everyone. If you want to show you have a funny bone, you could try [email protected]. Not really in a social mood? Well then [email protected] is just right for you. Whoever said ‘what’s in name’ obviously never had email.

(Box) Revealing messages: Is your position affecting the way you write your emails?

According to an article in The Guardian, your position in a company could influence the way you write your emails. For example, did you know that the higher up you are, the more likely your emails are full of informalities. Since, big honchos have already made it, so to speak, they don’t feel the need to impress through meticulous email writing. In fact, senior executives rarely use corporate jargon and are more likely to talk to a person face to face. Furthermore, the powers that be are less like to use the cc option.

For the middlemen, the story is a bit different because they have a lot to lose or gain. If you’re only half way up the corporate ladder, you probably write lengthy emails to try and impress the higher ups. Middle management also like to sign off with signatures, which include name, position and sometimes a quote even. At the entry level? Well, in that case, according to the Guardian, you like to crowd messages with emoticons, like smiley (?), sad (?), or anxious faces (:S) that MSN or Yahoo messenger have made so popular. Being at the lower end of the corporate food chain also means that you have time to send conversational emails to colleagues, mainly not work related of course. Low status employees are, not surprisingly, more likely to send all those annoying jokes and forwards.

Who knew an email could say so much?

October 1, 2003 0 comments
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Business

So just how much trouble is Bush in?

by Claude Salhani October 1, 2003
written by Claude Salhani

Events in the Middle East are not exactly turning out the way President George W. Bush would have liked, and this is particularly bad with an election year just around the corner.

The situation in Iraq is not progressing nearly as fast or as successfully as was initially hoped for. Rather, resistance to the continued US occupation is escalating. There are approximately 10 to 15 attacks carried out every day against American troops, though the military only reports them when a death occurs.

“There has been a dramatic worsening in the security situation in Baghdad, with attacks against the coalition forces remaining a daily occurrence,” stated a September 8 report from Baghdad issued by Centurion Risk Assessment Services, a firm specializing in providing protection services to many media and non-governmental organizations operating in Iraq. “Many parts of the city are out of bounds due to the increase in violence,” added the report.

So, understandably, the president is asking for help. Bush has requested from Congress an additional $87 billion (above what has already been allocated) to help support military operations in Iraq and Afghanistan and to combat ongoing threats of terrorism, which have also not abated. In fact, since September 11, 2001, rumblings of a possible new al-Qaeda attack on America are louder than ever. In a recently released message, al-Qaeda vowed to hurt the US in a way that would make them forget the attacks on Manhattan and the Pentagon.

Interestingly, the president is now seeking help from the United Nations, as well as from the Europeans, two groups his administration cold-shouldered in launching the invasion of Iraq earlier this year that got the Bush administration in the Iraqi mess in the first place. Bush is beginning to feel the pressure. Since June, his approval ratings, according to a Zogby International Polls survey, have dropped by 13 points, while his disapproval ratings have risen by 12 points.

Consider the following: in mid-June the president commanded a 58% approval rating. That number went down five points to 53% by July 1. The president then lost another point by August 19th and ultimately sank to a low of 45% by September 6.

So, just how badly does the president need a successful turn in the Middle East to win the next election? Why is he spending that astronomical amount on Iraq? If a price tag could be placed on that question, the answer would be $87 billion.

Eighty-seven billion dollars buys a lot, particularly when compared to what has been earmarked in the Fiscal Year 2004 Budget for Discretionary Programs.

As rumblings over the increased war spending begin to gather momentum, Democratic presidential hopeful Joe Lieberman called Bush “the most fiscally irresponsible president in the history of America.”

But in the reverse sense, how much does the Middle East need Bush? With American casualties in Iraq surpassing the number of killed during the actual offensive, a debate is beginning to brew in Washington whether there is a need to dispatch more troops to Iraq or not. Some say yes, while others, such as Secretary of Defense Donald Rumsfeld, say no, the current numbers can adequately do the job. Others in the administration, such as Karl Rove, the president’s senior advisor and Richard Pearl, the former chairman of the Pentagon’s Policy Advisory Board, are now advocating leaving Iraq altogether. The reality, however, lies somewhere in between.

Following the horrific blast at the Najaf Imam Ali mosque on August 29, which killed Ayatollah Syed Bakr al-Hakim and some 100 others, the bombing of the UN headquarters in Baghdad on August 19 that killed its representative, Sergio Vieira de Mello, and another 20 people, some voices argued for reinforcing “boots on the ground.”

The Najaf and UN attacks, which came on the heels of a similar attack on the Jordanian embassy and the sabotage of major water and oil conduits, as well as another car bomb outside a Baghdad police station on September 2, reinforce the belief that the current level of troops is simply not enough for the task at hand. There are currently about 130,000 US, 11,000 Brits and some 8,000 soldiers made up from the rest of the coalition.

Others argued for more international troops from Europe, India and other friendly nations, particularly Muslim countries, that would allow American soldiers to be less visible, thus less prone to attack. The counter argument opined that more troops would simply offer those targeting coalition troops greater opportunities to kill American (and other allied) soldiers. The attack on the UN, after all, was not aimed at American troops. There is, indeed, something to be said for that.

In truth, it’s not more American troops that are needed in Iraq, but rather, speeding up of the process required in order to replace coalition troops with autochthonous forces.

In terms of simple numbers, Iraq had the largest army in the Middle East before the US-led invasion abolished it last April. According to a 2003 CIA estimate, Iraq had about 3.5 million men fit for military service. Deduct from that number those who were killed and disabled in the war and those who were too closely linked to the old regime in one way or another. Filtered down, you should easily come up with at least 100,000 able men. Why not mobilize them? And if you really want to revolutionize the country, allow Iraqi women into the armed forces, too. That should easily provide an additional 5,000 to 10,000 troops.

By now, more than five months into the occupation of Iraq, coalition commanders – with assistance from their friends in the Iraqi National Council, Kurds and others – should have no trouble identifying a cadre of friendly Iraqi officers able to lead a reformed military to take over control of much of the country’s security. At least as far as high-profile assignments go, such as the guarding of government buildings, major intersections, bridges and other sensitive installations. Let the Iraqi people feel they have direct involvement in the rebuilding of their nation, instead of appearing as bystanders with little or no say. The current situation in Iraq leaves little room for doubt; something needs to be done to prevent the country from becoming a refuge for Islamist militants and other groups opposed to democratic reform. And it needs to be done quickly. Every day that goes by draws more and more anti-American (as well as anti-democracy) forces to the region. So much has been acknowledged by American intelligence agencies. Note to those who opposed the United States’ unilateral policy or who might regard US policy in the Middle East as neo-colonialist imperialism: before you begin to applaud America’s headaches in Iraq, be advised that continued unrest in Iraq will also weaken the rest of the region. An unstable Iraq will only endanger the whole Middle East. The attack on the UN has changed the face of this war.

“If the Americans pull out now, it will open the area to the forces of darkness, the nihilists, the (Osama) bin Laden supporters, and others who will regress the area into the dark ages,” said a seasoned Middle East observer. Or, as President Bush pointed out to an American Legion convention in St. Louis on August 26, “Retreat in the face of terror would only invite further and bolder attacks.”

What we are seeing in Iraq in many ways is a repeat performance of what happened in Lebanon in 1982 to 1983, when a multinational force was dispatched to restore order to the war-ravaged country. Lebanon, at the time, was torn apart along sectarian lines with Christian militias opposed to a fractured Muslim-Leftist-Palestinian alliance. Much as the Shiites, Sunnis, Assyrians, Kurds and Turkmen are in Iraq. The difference in Iraq is that the various factions are not fighting each other at the level the Lebanese were, at least not yet.

Following the bombing of the US marines and the French army barrack attacks in Beirut 20 years ago this month, the multinational force decided to cut its losses and leave, abandoning Lebanon to its own predicament. The Bush administration, however, does not have that luxury in Iraq (particularly if he is looking towards the 2004 elections). Abandonment in its current state is not an option. Which is why two things need to happen with haste.

First, more international troops should be brought in, because security is a concern. The attack on the UN building demonstrated that this was not simply an assault on US forces, but also on the international community. And second, Iraqis should be given a more direct role in the running of their country sooner rather than later. Only at that point will the US be able to withdraw without dire consequences and begin to save taxpayers’ dollars. Until then, Bush needs Iraq as much as they need him, although both would like a quick divorce.

Claude Salhani is a senior editor and a political news analyst with United Press International in Washington, DC.

October 1, 2003 0 comments
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Business

The wedding planners

by Anissa Rafeh October 1, 2003
written by Anissa Rafeh

This year, roughly 1,000 couples, spending between $25,000 and $35,000 each, retained the services of wedding planners, those hardy souls who organize, advise, coordinate and offer a shoulder to cry on. Essentially an American import, wedding planning has evolved from a few scattered operators into a lucrative $7 million niche sector, serviced by a dozen established names.

Planners argue that what they do is not a fad. Whether you are opting for a grand marriage or something a bit more restrained, hiring a wedding planner can often make sound financial sense. One of the main advantages of hiring a wedding planner is that they can provide their clients with discounts on everything from entertainment to flowers. “We can save our clients up to 20% in discounts on high quality items,” says Raya Zahlan, manager of Weddings 4 Life. “People are learning more and more that it is very hard to organize weddings and to remove the stress from the bride,” says Vivianne Ajini of Weddings “R” Us, “it a huge, huge thing.”

Nathalie Rahal Abou-Jaoudé, general manager and owner of Amareyn, another leading wedding planner, agrees. “Weddings for Lebanese people are very important,” she says, “they will spend money on a wedding, even if it means taking out a loan.”

Abou-Jaoudé estimates that about 40% of couples (or in 95% of the time their parents) spend more than they can actually afford. And with amounts of up to $35,000 being doled out, it’s no wonder that they have to go cap in hand to the bank. “But,” Abou-Jaoudé points out, “a small budget doesn’t mean that you can’t have a nice wedding.” Some planners see themselves as artists and Zahlan insists that planning a wedding is “not about the money” – well, not only about money. She and her business partner and cousin, Maya Zahlan, take into consideration a client’s background as well as their budget. “We prefer to plan weddings for clientele from a certain background so that our work is appreciated.”

It is an industry that attracts people from all professional backgrounds. Zahlan admits she fell into the job. “I majored in psychology and education, and my business partner studied interior design.” She points out that the paramount skill is the ability to communicate with people. But how much does good communication cost these days? Ajini explains that it is often difficult to give a clear picture of fees simply because they vary according to each wedding. “We could charge anywhere from $5,000 to $50,000, depending on the client.” However, most charge either a fixed fee or take commission based on the client’s budget (the Weddings 4 Life team charges a fixed fee, while Amareyn’s costs range from $2,000 to $15,000 for what she calls ‘big’ weddings with budgets of $400,000 plus, which represent 10% to 15% of the high-end market).

According to Abou-Jaoudé, there are four main variables that affect the cost of any wedding: the number of people, the season, decorations and entertainment (music, dancers, fireworks, special effects etc.). When deciding on the venue, Abou-Jaoudé says that most halls and major hotels charge similar fees. Cocktail receptions can cost from $15 to $30 per person, whereas seated, or buffet dinners, about $30 to $150, depending on the quality of the menu (traditional Lebanese cuisine, for example, is cheaper than an all seafood menu). Bridal gowns, invitations, flowers and invitations all combine to send the bill into the stratosphere. Not surprisingly, it’s big business and this is good news for the fledgling sector. Abou-Jaoudé says that since starting Amareyn five years ago, her clientele has doubled so that her company now plans about 80 events per year. Weddings 4 Life boasts even higher figures, with 150 weddings per year, 70 to 80 of which are in the high season (May 15 to end of September and the entire month of December). Still, to survive, wedding planners have to be up to speed with current trends and ideas if they are to sell themselves as cutting edge. “We are here to create something new and different for every wedding,” says Abou-Jaoudé. “Our job equals details.” Some of the big trends hitting Lebanon’s weddings this year were splashes of big color and the use of special effects. According Zahlan, weddings no longer stick to a specific color theme, with vibrant hues making their way onto the scene in the form of flowers, tablecloths and other decorations. Becoming increasingly common is the not-so-white wedding gown, with champagne shades making the most waves. Special effects are also no longer limited to fireworks displays – which are not exactly unique here. Now even the first dance sequence can feature a fog machine, complete with falling confetti spread with the use of a giant fan. The end result is much like the couple’s very own music video.

In order to stay on top of her game, Abou-Jaoudé employs a team of 22 – interior and graphic designers and technicians etc – during the high season and admits annual operating costs of over $200,000 a year. “Our telephone expenses alone are a catastrophe!” she moans.

Removing stress was the key factor that prompted Nada Afeiche-Shehadi to hire a wedding planner for her 2002 nuptials at Sursock. “I only had a little time [two months] to plan everything and needed someone who could have everything done at short notice,” she says. She was especially pleased with the party favors suggested by Zahlan – a little cedar tree to represent Lebanon since many of the guests were coming from the United States. Afeiche-Shehadi was also comforted by the fact that the Weddings 4 Life team would be present at her wedding to orchestrate everything at the church and the reception. “For me, it was more about having peace of mind than anything else,” she says, adding that little unexpected perks from the planners, like a guest book and special decorations on her table were a nice touch. So, was it all worth it in the end? For Afeiche-Shehadi it certainly was but she was quick to point out that hiring a wedding planner is not necessarily the best route for everyone. “At the end, it’s really the couple that makes the wedding.”

October 1, 2003 0 comments
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Business

Q&A : Pierre Achkar

by Peter Speetjens October 1, 2003
written by Peter Speetjens

E: How would you describe Lebanon’s summer in terms of tourists?

PA: If summer means July and August, then summer was excellent for Beirut. Like last year, it was also good for the regions of Jounieh, Broummana and Bhamdoun. Our aim, however, is to extend the summer season from April to October, as in the rest of the Middle East.

E: From where did most tourists originate?

PA: Most of them came from Syria, Jordan, Egypt, Saudi Arabia and the Gulf. But don’t underestimate the number of Lebanese expatriates. About 35% of summer visitors are Lebanese coming back from Africa, the Arab world or South America. Many of them stay in hotels.

E: Does one good summer mean Lebanon has regained its pre-war status as a top tourist destination?

PA: Since September 11, we’re again the biggest and best summer resort destination for the Arab region. But we have a problem attracting European tourists, even though any kind of tourism can flourish here. Just look at the country. There’s the sea, mountains, clubs, pubs and freedom for women to dress and behave as they like. Lebanon has the best of two worlds, East and West, and so it should be able to attract people from both sides.

E: Why aren’t the Europeans coming?

PA: Lebanon has an image problem. The international media only report about Lebanon in terms of terrorism, Israel and the civil war, even though these ended years ago. We have to change the image, but that cannot be done overnight. We’re talking big politics here. If a certain world leader says a certain group in the country is terrorist, this affects Lebanon’s image, and tourism. We need to change the image to attract a big tour operator who buys 10,000 room nights, like in any other top world destination. Here we generally talk about 10 to 50 room nights, which is too little for prices to really come down.

E: What do you think to do about it?

PA: So far, the Lebanese who profit from tourism have all been working on their own in promoting Lebanon. We’ve suggested that the ministries of tourism and economy, IDAL, Solidere, MEA, Casino du Liban and others cooperate under one umbrella. That would save costs and enable us to make a bigger, better impression at the big international tourism fairs. Secondly we’ve found a niche in the market. From now on, we will focus more on countries like Poland, Ukraine and Russia, as Eastern Europeans are much less impressed by the “propaganda” of the international media. During the second Gulf War hardly anyone cancelled their flights to the Middle East, while some 80 percent of the Europeans and Americans did.

E: How would you characterize the Lebanese market?

PA: Highly competitive, especially outside the summer months. There are just too many hotels for existing demand, especially in the four- and five-star range and there are still another 1,500 rooms under construction. Average occupancy rate in Beirut is some 59 percent; it should be at least 65 percent before further investments are needed. But what happens? As soon as there’s a big conference and most Beirut hotels are full, everyone calls for more hotels, while only 20 minutes away in Jounieh and Broummana most hotels remain largely empty.

E: What are the hopes and fears for the future?

PA: One of the problems of Arab tourists coming back again and again, is that at a certain point they will rent a furnished apartment or buy one. The market for furnished apartments is already booming, which is a big threat to the hotel business. The hope for the future, as I said before, is an improved image abroad, which would enable us to attract more European guests.

E: What should the role of the government be?

PA: We live in a free economy, so we don’t want a government ban on building more hotels. The problem is that the government is badly organized. We all know that. But the least we expect is decent, reliable data on which we can make our management decisions. Apart from that, we would like to see more cooperation. One thing the government can start doing is providing everyone promoting Lebanon with one and the same logo.

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Advertising woes

by Ibrahim Tabet October 1, 2003
written by Ibrahim Tabet

For the first time since 1992, IPSOS STAT, which monitors media advertising expenditures in Lebanon, reported a decrease during the first semester of 2003. Previous reports had reflected growth even when the actual market was in decline. In fact, total gross media advertising expenditures in Lebanon declined from $105 million in 1998 to $85 million and are projected to drop by 20 to 25% to around $65 million in 2003. Media TV expenditures went down from $55 million in 1998 (i.e. a share of 52%) to $35 million (i.e. a share of 41%) in 2002 and are expected to decrease to around $24 million in 2003. During the same period however, outdoor (billboards) went up from $7.5 million in 1998 to $16 million in 2003.

The main reasons of the decline of media expenditure in Lebanon, especially on TV, can be blamed on the worsening economic crisis, the high price of TV advertising (resulting in lower cost efficiency by regional standards, which are measured in terms of cost/GRP or worse, in terms of cost/thousand), the escalating price war between various media (reflected in the ratio between real and monitored ad expenditures based on official rate card prices that went up from 3.2 in 1998 to 5.6 in 2002).

The average ratio, which varies enormously depending on the media is, however, much higher than the actual level of discounts given to clients. Indeed, out of the monitored ad spend of $490 million in 2002, barter deals (ads for the entertainment, leisure, media and publishing sectors) accounted for $124 million.

During the same period – between 1998 and 2003 – one can estimate that the average net media margin of advertising agencies (agency commission plus volume rebate, less client discounts) went down from around 22% to around 12% as a result of three factors. First, lower rates of agency commission and volume rebates facilitated by the market domination of regies, representing over 50% of advertising expenditures. Second, is the appearance of media buying units, whose entire raison d’etre is to discounting. And finally, increased discounts to advertisers and the fact that they are increasingly booking their campaigns directly (especially on outdoor) or making barter deals with the media. It means that the total media revenue shared by all advertising agencies in Lebanon will probably not exceed around $7.5 million in 2003, compared to around $23 million in 1998.

Income from production, especially TV commercials, also declined. This can be attributed to the phenomenon of globalization, which has resulted in multinationals using to use more international or regional copy (in our case Dubai). Other factors include the increasing tendency of local advertisers to favor BTL (below the line) activities over brand building and the shift towards outdoor advertising over TV.

The consequences of this decline in revenue for Lebanese full service agencies that rely heavily on their income from media commissions are dramatic. The revenue indexation between high value-added services, such as strategic planning and creative development and execution on one hand and media buying, which is a low price-driven commodity, on the other hand should be broken. It is only by convincing clients that our services should be increasingly remunerated on a fee basis that advertising agencies will be able to survive. The syndicate of advertising agencies should also be more active in defending the interest of its members against the regies, intermediaries whose margins are disproportionate to their value-added.

Ibrahim Tabet is chairman and CEO of DDB Strategies. He wrote this commentary for EXECUTIVE

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The Italian Job

by Executive Editors October 1, 2003
written by Executive Editors

Lahoud summed it up better than most. Speaking to the cabinet during a discussion on the EDL file, the exasperated president turned to the ministers and raised his arms. “What do you expect me to say when you tell me that $3 billion has gone missing from EDL. I am speechless.”

EDL is indeed in a miserable state. It continues to be riddled with corruption, wasteful spending and mismanagement. By this summer, the company was in debt to the tune of $950 million with little to show for $1.5 billion of government investment. Since 1992, it has lost over $600 million in uncollected bills and another $230 million to illegal connections and technical problems. Things could hardly get worse – or could they?

In August, it emerged that arch-wheeler dealer Ahed Baroudi publicly admitted to bribing public officials on all levels and on numerous occasions to secure lucrative contracts worth around $750 million in the early 90s. His involvement in these deals has allegedly cost the state millions and is responsible for the dilapidated state of the national grid. Baroudi has not been officially investigated; probably because of his threats to disclose the names of high profile officials he claims took bribes. Ahed Baroudi has always worked the shady end of business. His name appeared in the murky demi-monde of dealmakers in 1974, when MEA bought three 747s from Boeing. The American aircraft manufacturer paid $3.6 million in commissions to a Swiss bank account in the name of a Rosera, on behalf of MEA executive (and future chairman) Assad Nasr and other parties working for or connected to the airline.

Although an open secret since the deal was signed, the payments officially came to light in 1979, when MEA sought to buy another 19 aircraft at a cost of $1 billion (the commissions on that deal would have been a whopping $30 million). An investigation by the US Securities and Exchange Commission (SEC) into the 1974 deal, forced President Elias Sarkis to call off the purchases, and created a scandal that reached the higher echelons of the Presidency and Intra Bank. The debacle effectively ended the career of Nasr, who had to leave the country, only to be allowed back after much string pulling.

However, one man, believed to be the architect of both deals, lurked in the shadows, relatively untouched by scandal. No one can say whether this secretive character was in fact Baroudi, but those on the inside believe he was the only one to hold onto his share of the fees paid by Boeing in 1974 Ð around $1.6 million Ð and point to the close ties he cultivated with President Sarkis. In 1982, Baroudi was himself famously exiled by Bashir Gemayel after an encounter at Au Vieux Quartier, when Lebanon’s youthful new leader, who had vowed to wipe out corruption, allegedly strode over to Baroudi’s table and gave him 24 hours to pack his bags, telling him, “the country is sick because of people like you.” Baroudi claims he left because the food was not to his liking. Baroudi returned in the late 80s to Amin Gemayel’s Lebanon expecting to carry on where he left off. He found Roger Tamraz and his advisors had become the favored dealmakers. Professionally, the two men were chips off the same block, but while Tamraz sought the limelight and gained notoriety, Baroudi bided his time, working diligently in the shadows, courting the patronage of those in power. It was a policy that paid off. Tamraz’s star waned, while Baroudi fought his way back into the game, recruiting Tamraz’s team along the way. After leaving during the Aoun war, he returned in the early 90s to carve out a lucrative niche at EDL, one of the few ministries not blocked to him. His calling card at EDL’s Mar Mikhael’s offices was his trademark $1 million gift.

In his new-found role as a key player in the state’s ten-year plan to rehabilitate the national grid – one which, among its many aims, sought to convert from fuel to gas – Baroudi set about beating off all other international bids to secure the contracts for the building of the Zahrani and Baalbek power stations, contracts worth a combined total of $300 million.

A senior EDL consultant at the time remembers the irregularities. In a letter to the board of EDL, sent on December 10, 1994, he protested that the 200-page rehabilitation plan was drafted in secret, outside the official framework of EDL, over a period of ten days. He went on to complain that there was no time for him or his colleagues to review the plan, which was, for the most part, devoid of page numbers, figures and tables. In a very sketchy financial plan, it was stipulated that all payments be made to Ansaldo, a company that had been earmarked for both the Badawi and Zahrani stations, even before the jobs had been tendered. The consultant was further mystified by the fact that only three years’ work was outlined in what was supposed to be a ten-year plan, and the cost estimates appeared to have been reached without due diligence. ”This is what we were told to do,” an exasperated colleague told him, when he was questioned about the report. It became clear to the consultant that the plan was imposed and not meant to be contested. The extent of the conspiracy was reflected in the speed at which the plan was rushed through parliament on the night of Saturday, December 10, 1994 (those who are convinced of Baroudi’s involvement in the 1974 MEA deal, point to the same way that agreement was rushed through on the eve of the meeting of the MEA board of directors on May 30, 1974. Baroudi, it seemed, liked a fait accompli.)

Baroudi was part of the EDL deals from beginning to end. After the signing of a $600 million Italian-Lebanese loan (one that he personally negotiated), earmarked for electrical equipment, three contracts were awarded to Baroudi, who was still the representative of Ansaldo.


The first deal involved the buying of new heavy equipment that was later discovered to be used and obsolete. The second was for the installation of $50 million worth of equipment for the Zahrani and Baalbek stations. Through its inside contacts, Ansaldo, via Baroudi, ensured that all other bidding companies never got a look-in. Such was the extent of Baroudi’s impudence that he installed the equipment, generators and machinery before the contract was officially awarded. The third deal was a $17 million maintenance contract, which was signed even though the equipment was under warranty. The $17 million was allocated for the maintenance of Lebanon’s gas-powered power plants – a system that was allegedly 30% cheaper, environmentally friendlier and more efficient. In 2000, after rumblings within EDL, the contract was re-awarded to the Italian company INNEL for $9 million a year, a saving of 40%. INNELÕs agent in Lebanon at the time was none other than Ahed Baroudi. The signing of the three contracts took place outside the supervision of CDR, which was supposed to, according to the protocol signed with the Italians, oversee all bidding, installation and maintenance.

Today, the equipment bought by the government and provided by Baroudi is still not connected to the electrical network, while the power stations require rehabilitation worth $200 million. There has never been any gas-generated electricity from the two plants, which run on a jury-rigged fuel system that has effectively destroyed the operational integrity of both stations. A report compiled by General Electric and sent to EDL on November 29, 1999, blames the use of incorrect fuel for the blowing up of the third turbine at the Baalbek power station. No one is absolutely sure of how deep the level of corruption ran in the ‘Italian Job.’ What is known is that the EDL case, was one of many that went to the very top of Italian politics and implicated the disgraced former Italian Prime Minister Benetto Craxi. In Lebanon today, nothing has changed. Baroudi and his ilk maintain their cover by cultivating friendly relations within political and key civil servant circles at the highest level. While most corruption is a smash and grab ‘career,’ Baroudi has lasted, and has never felt the long arm of the law.

Meanwhile, EDL is in a corner. The excuse that the main problem lies with unpaid bills is as weak as it is insulting to our intelligence. The public might be more willing to pay their bills if they see that EDL is putting its house in order. Maybe when that happens, the collectors will not need armed escorts to carry out their duty.

If EDL is keen to root out graft and corruption from its core, it is going about it in a very low-key manner. Corruption is a chronic sickness in any society and requires constant treatment. As the saying goes, it’s not the man in the fight but the fight in the man. Like Fuad Chehab, who built a state of law, President Lahoud has founded his term on rooting out graft. But such a campaign will only bear fruit if there is collective political support to fight those who rob the public and private purse.

Therefore, EDL must act to right the outrageous wrongs that have taken place in the past ten years. This is the perfect opportunity for a government, committed to showing the people that it is serious about tackling the legacy of a more sordid past. Either that, or those at the very top of EDL must make what would be an honorable and memorable move: they should resign. At least then they would be remembered for something. Executive investigated and published the EDL story in the public interest. Further cases involving Ahed Baroudi and others are still under investigation.

October 1, 2003 0 comments
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Corruption’s hefty price tag

by Thomas Schellen October 1, 2003
written by Thomas Schellen

In the academic analysis of economics, corruption is a clear and present danger. “Efficient allocation of resources is the key to the capitalist system,” said Karim Salameh, managing director at Saradar Investment House and member of a new generation of Lebanese economists. “In the textbook answer, corruption cripples because it diverts resources away from their efficient use and directs them into the wrong pockets. Corruption is money badly spent.”

Here is a textbook evil that has become recognized to be a huge economic liability, or as The Economist once wrote in a scriptural allusion, “a worm that never dies.” The best available estimates put the cost of corruption at a magnitude of more than $80 billion worldwide, annually. Other studies by international agencies see the detrimental effect of corruption on Foreign Direct Investment in the hundreds of millions of dollars per each afflicted developing economy.

Unfortunately, what is obvious damage to the national economy and a detriment to foreign investment can look extremely enticing to an individual interested in his own pocket, personal business and bank account. When asked about the current reality of corruption in Lebanon, a politically connected importer of medical equipment guffawed. “How do you think I won a contract to set up a teaching laboratory at a big university?” he asked, describing how most deals are sealed in Lebanon today. “Let’s say I want to buy a satellite. I approach a Chinese, a German and an American manufacturer to get a price quote. I get offers at $5,000, $10,000, and $20,000. Then I call a Lebanese dealer, who quotes $25,000. He gets the deal.”

He continued: “How do I get the authorization? I buy the Chinese one at $5,000 and split the rest of the money with the department head who signed-off on the purchase.”

The high awareness of corruption in Lebanon manifests itself in plentiful individual occurrences of public sector irregularities. Talk to anyone and there is a rumor, a theory, or an anonymous account of how this official has been discovered siphoning money off from state payments to institutions housing orphans; how that ministry, although dissolved, still is paying rent for premises at an annual cost of $350,000; or how this or that civil servant maintains three luxury cars on an official salary of between $370 and $1,000. Whatever damage assessment is offered on the extent of public sector graft and greed, however, is usually at least partly speculative. Political or personal concerns and fears on part of the involved parties make it difficult to obtain statements that allow for detailed documentation of damages. Even the Lebanon mission director of US donor agency USAID, Raouf Youssef, did not want to talk to Executive about its agricultural program, one that former agriculture minister Ali Abdallah has been accused of defrauding. The costliest individual case of corruption damage to the Lebanese economy under discussion is that of Electricite du Liban, which has recently been labeled the cause behind a massive portion of the budget deficit. Finance minister Fuad Siniora was attributed with stating that loans to EDL over the years cut a $9 billion hole in the Lebanese treasury. Newspaper reports claimed in August that as much as $1 billion out of the $2.8 billion post-war rehabilitation investment into the national electricity generation and distribution network had been swallowed by thievery and embezzlement. The reports on the loss making of EDL and the reasons for the public enterprise’s disastrous financial state make for a composite horror story of grand corruption, political nepotism, and petty corruption. Energy consultant and middleman Ahed Baroudi has been named the architect behind the sector’s poor performance in his role as key dealmaker (see “The Italian job,” page XXXX). The sagas of black market sales of fuel oil by the tanker and deals over the construction and maintenance contracts of the country’s electricity generation plants are as close to big-deal corruption as anything reported or rumored in Lebanon over recent years.

However, analysts say the numbers and result figures that are available from the utility do not allow for a comprehensive assessment of the utility’s real performance. As civil servants, EDL management is supposedly accountable to public and media inquiries, but none of Executive’s calls were returned. Minister of energy and water Ayoub Humayed, however, did agree to meet with us at the 13th hour (see “From the eye of the storm,” page XXXX). But another big chunk of losses at the utility quite undisputedly stem from power theft by a large number of individual customers Ð between 25% and 40% of bills have been unpaid, according to various reports. This phenomenon in itself amounts to a sub-culture of corruption, with the non-paying customers to some extent being shielded against prosecution by political players with high levels of influence. The case of a massive share of non-collectable bills and systematic avoidance of paying for the electricity service in areas such as Palestinian refugee camps and the southern suburbs is generally undisputed. It makes for a case of multiple petty corruption through wide-ranging abuse of public services and defrauding of the law-abiding majority. This corruption of the poor does not, however, alter the fact that the part of the population that is most disadvantaged by the presence of corruption are the poor. They are denied the access to services that petty corruption buys in dealing with administration and private sector. What remains not known are the exact direct costs and indirect damages caused by corruption to either Lebanon’s national economy or the business community. The Beirut based consulting firm, Information International, issued a Corruption in Lebanon Country Assessment Report in early 2001, in which it estimated that “one billion US dollars in annual drain may be directly linked to corruption.”

At over 5% of GDP, that figure substantially exceeded the rule-of-thumb assessments for corruption damage to a developing economy. Information International – which described its $1 billion estimate as “a conservative figure based solely on the research findings” – drew immediate and heavy fire for its statement at the time. The most ardent opposition arose from Lebanon’s political quarters but criticism came also from several civil society researchers, who questioned the methodology and motives behind the report, which had been based on large parts of focus group debates and opinion polls. After the reaction to the report, which had been commissioned by the UN, Information International has not executed any further research into the cost of corruption for Lebanon. The Lebanese private sector likewise shows no record of assessing the current cost of corruption either for the entire economy or for specific sectors. The cost of corruption basically finds no mention in the annual reports of Lebanese corporations. Although they agree with the national sentiment that corruption is rampant and often confess to it being a major problem for the country, individual business leaders see the problem as endemic with the political establishment more than with the business community.

Although corruption exists among the business realm, business-to-business relations are “by nature” less corrupt than politics, opinioned Claude Bahsali, an executive with the information technology group IDG Holding and member of the ethics and management committee at the Lebanese managerial association RDCL. “Without being able to put figures, I would say that IT due to its high competitiveness is not as affected as other sectors,” he told Executive (see box). ”I rank corruption as the number one issue in the country,” said Rizk Khoury, president of insurance company Cumberland. “If you want to do anything in Lebanon, you find that there is corruption.”


In the insurance industry, the most obvious cost is legal cost, he said. “When you are in the business of liabilities and there is corruption, the legal costs go up.”

To Salameh, corruption would rank definitely among the top five problems in Lebanon, although he also has no information on the costs of corruption to the nation at his disposal. In his corporate role as manager of the Saradar real estate investment company Eagle 1, he found it imperative to shape the company activities to be distanced from corruption, he said. “Real estate development is prone to corruption, because it is non-transparent. In real estate, corruption poses a problem directly proportional to the degree of interaction between private and public sector,” he said. “But in a real estate ownership situation where existing real estate is bought and managed by a fund, it is easy to minimize the impact of corruption by maximizing the decree of transparency.” Roger Dib, director of consulting firm Near East Consulting Group, took the view that the battle against corruption is a major political fight. The problem of encountering corruption mostly arises for companies that deal with the government in big projects, he said. “The cost to the economy is definite, through higher prices, delays in some projects, and the lack of transparency.”

His work did not involve the type of large projects where corruption becomes a major factor, Dib said, but noted that international consulting firms interested in joining up with NECG for a bid offer regularly ask as their first question “is this an open and transparent bid?” Corruption incurs a big cost because it deters foreign direct investment but might not be the top element of detraction, Dib added. “Frankly, I think the higher cost to the economy is the over-centralization of all decisions in an old-fashioned decision making process.”

Nonetheless, according to Salameh: “Investments want transparency. If it doesn’t encounter transparency, investment shies away. At the same time, the lack of transparency breeds corruption. Both things are related, the need to increase transparency and the need to reduce corruption.” He paused. “We in Lebanon cannot afford corruption.”

October 1, 2003 0 comments
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A growing epidemic

by Thomas Schellen October 1, 2003
written by Thomas Schellen

When World Bank President James Wolfensohn opened the annual meetings of the World Bank and International Monetary Fund last month in Dubai, he said the world was out of balance, with one sixth of the global population controlling 80% of global GDP and the divide between rich and poor nations ever increasing. The head of the cornerstone institution for global finance felt the need to remind the assembled central bank governors and officials that world leaders had agreed to the goals of the United Nations’ Millennium Declaration in 2000 in order to address the world’s most pressing inequalities. UN member nations committed themselves to targets on improving provisions for health, education, equal opportunities for women and to cutting global poverty in half by 2015. To do so, developed countries pledged to open markets and increase aid, Wolfensohn said, while “developing countries promised to strengthen governance; create a positive investment climate; build transparent legal and financial systems; and fight corruption.”

When asking why many developing countries are not on track towards fulfilling the goals of the UN’s Millennium Declaration, Wolfensohn gave the answer himself. “Part of the reason is that reform is not happening fast enough in the developing nations,” he said. “There is still too much cronyism and corruption. In nearly every country, it is a matter of common knowledge where the problems are and who is responsible. Frankly, there is not enough bold and consistent action against corruption, particularly at the higher levels of influence.”

The reminder could not have been timelier for Lebanon. Over the past two months there has been much talk over several highly publicized cases involving corruption. The Al Madina banking scandal, the judicial investigation of former agriculture minister Ali Abdallah, and the outcry over funds that have disappeared at Electricite du Liban. Each charge involved allegations of corruption at high levels of influence. On the sidelines, the arrest and temporary detention of lawyer Mohammed Mugraby in August was decried by his supporters as an attempt to stop Mugraby from fighting corruption in the Lebanese legal community.

The standard definition of corruption is the abuse of public trust for illicit private or personal gain. This implies that the problem tends to manifest itself where the interaction of a public official with an enterprise or citizen opens the opportunity for improper conduct and illegal financial gain. As a rule, corrupt deals between the private sector and public servants involve a bribe giver and bribe taker. The initiative to embark on such criminal activity can originate from either side. Demand driven Ð the official whose responsibility it is to issue a permit or evaluate a project bid presents himself as unresponsive or slow, until his abilities are boosted with a bit of monetary medicine. In the most obvious and blatant cases, the bribe demand is blunt and explicit. On the other hand, the corrupting process may originate from the business end of the relationship. The corporation bent on acquiring a lucrative public project uses bribery, as a means to get a contract it might not win in fair and square bidding. In this example of supply-driven corruption, the criminal enterprise may explore the possibility of soliciting a public official by shelling out innocent gifts, which over time evolve into more and more lavish and potentially compromising favors that establish ties of complicity.

Beyond small-scale bribes there is of course high-level corruption, which can seriously damage a nation’s reputation, development and fiscal balance. Take for example Ferdinand and Imelda Marcos who plundered the Philippines; Nigeria’s Abacha regime which stole billions of dollars from the people of Nigeria; and Peru’s former president Alberto Fujimori who is wanted by his country’s prosecutors who claim he enriched himself from weapons deals and aid contributions while in office until 2000.

In these cases the sums of money in question are often hard to quantify. A declaration by African anti-corruption activists in 2001, estimated that corruption damages in Africa amount to anywhere between $20 billion and $40 billion. The Nyanga Declaration stated that this figure had “over the decades been illegally and corruptly appropriated from some of the world’s poorest countries, most of them in Africa, by politicians, soldiers, businesspersons and other leaders.” The declaration has since been quoted by a UN global study on illegal transfers.

The UN study, prepared at the beginning of 2003 for the committee deliberating on the world body’s impending Convention Against Corruption, listed some of the heads of governments and their families who plundered national resources, investing the money abroad. Mobuto Sese Seko pilfered $5.5 billion as president of Zaire, outdoing the Abacha regime’s estimated siege of over $2 billion; HaitiÕs Jean-Claude Duvalier transferred more than $120 million in presidentially embezzled funds out of the country, which is one of the poorest in the world. $227 million went amiss under Peru’s Fujimori government; the brother of former Mexican president Carlos Salinas raked in a fortune of $120 million as result of corruption, while Argentina’s Carlos Menem, left his country owing $90 billion.
 

Other reports on corruption in Africa suggest that, as a rough rule of thumb, a 5% bribe of a $200 million contract would get the personal attention of a head of state, while a government minister would be in the game at about one tenth of that. Nigeria’s problem is so chronic that the international community has suspended loans to the West African state.

These amounts are sharply set apart from the pots of petty corruption in the lower half of the corruption sphere. Here, you may be talking as little as a $1 bribe for a village official in an impoverished nation, or as much as $1,000 in exchange for gaining a contract to haul a company’s garbage or landscape the city parks in a G7 country. This realm includes anything from slipping a traffic cop a $20 bill rather than paying the $150 speeding fine, buying the city inspector a cozy lunch while the building crew pours that slightly doubtful looking concrete, the police detective enjoying himself “on the house” with the escort service – to a price fixing deal between the supplier of medical syringes and the purchasing manager in a public or private hospital.

In addition to dissecting these universally present layers of what has been called the “culture of corruption,Ó international corruption fighters Ð most vociferous among them the non-governmental watchdog organization, Transparency International (TI) Ð have been attacking specific cases of corruption such as that found in the global diamond trade, party financing, and money laundering. There is no indication that this web of grand and petty corruption, bribery, graft, and criminal egotism will shrivel up anytime soon, or that some countries and institutions are immune to the plague. The European Union, where six of the world’s ten least corrupt countries are located, has just been embattled by a $6 million corruption scandal at the Eurostat statistics institution and allegations of corruption in other departments. A glance into the pages of any respectable newspaper proves that corruption is one of the most frequently exposed evils to surface in media reports between Beijing and Cape Town, from Munich to Miami. The Enron scandal, showed that investor confidence can be maintained if corruption is dealt with immediately and swiftly.

In Lebanon, the general awareness of the existence of corruption appears to be nothing short of pervasive. “Corruption definitely exists in this country,” said a member of parliament who won his seat as an independent. “Even more, it is a requirement. The system here will reject anyone who doesn’t agree to be involved in a network of corruption.” As many local politicians will point out, corruption is found anywhere, said Yehya Sadowski, a political science professor at AUB. “The difference is that in most countries, you can reap revenue from corruption but you still have to deliver something. In many Middle Eastern countries, it is often a transfer of income without the bribe taker having to deliver anything,” he said.

From business leaders, journalists and consultants to financiers Ð Executive encountered no one who would deny the existence of corruption in Lebanon. The question, “does corruption exist in Lebanon” typically led to one of two initial responses; laughter, or a resounding “No!” of the type that a grownup would answer a five-year-old who asked: “Didn’t Santa Claus look just like uncle Joseph in Santa’s suit this year?”

The harder question is how prevalent corruption is in this country. Pundits claimed that the former minister of agriculture, Ali Abdallah, is being investigated for embezzlement of agricultural aid funds because his greed became too excessive, eventually grating the political circles that had previously tolerated his activities.

In the course of the Al Madina banking scandal, allegations of money laundering piled up on accusations of embezzlement and check fraud, standard financial crimes which the country’s financial and judicial authorities are usually more than keen to prosecute. As the Al Madina case dragged on for the better part of the past year, observers have repeatedly crowed that Lebanon’s central bank should have stepped in much earlier, and hinted at political interference in the investigation.

In the often-murky reports of the daily press, the case against Al Madina was supposedly even about to be suspended at one point this summer because the financial damage had been contained, and the file sent back to the Special Investigation Commission at the central bank. Amid the outrage, the central bank quickly clarified that it was only updating the information for the prosecutor’s office, and the office confirmed that the investigation into the criminal offenses was continuing.

Undeniably, the current policies and practices on informing the Lebanese public about cases of alleged or proven corruption, leave much to be desired. Accountable and transparent procedures in addressing the issue of corruption, evaluating its extent and exposing individual cases are imperative for improving the public perception that corruption is being fought. But Lebanon is at least not the last country to be in the dark. On a global scale, the fight against corruption is a recent one. Measuring and comparing the infestation of corruption country by country as a tool to strengthen the fight against this scourge has been a project that TI initiated first in 1995. By introducing the Corruption Perception Index (CPI), TI has significantly increased awareness of the issue and countries with a low score for good practice, such as Nigeria, have become bywords for countries that are bad for business. In many nations, TI’s CPI has become a widely used instrument of alarm that helps responsible officials and civil society groups in their fight against the syndrome. However, Lebanon until now had not ranked in the CPI, leaving it up to every person to guess where the country might stand in the global ranking. Lebanon’s corruption is of “Nigerian proportions,” suggested Sadowski, and the country should set itself a goal to reach the standard of China for its level of corruption in global comparison.

Here comes the good news. Starting this year, Lebanon will be included in the CPI, and there will be no more guessing about how the country is being perceived, based on the compounded findings from at least four studies sponsored by international agencies and independent consultants. TI set the release date for the 2003 CPI, rating 133 countries including Lebanon, for October 7. Although the exact ranking for Lebanon was not available at time of going to print, Executive learned that Lebanon will not score the lowest.

Whatever the score, some people will certainly be disappointed.

October 1, 2003 0 comments
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Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

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