Lebanese car buyer – especially the one interested in purchasing a new car – is a bit more nuanced than some may think.
In fact, while it may seem as though many consumers will do anything to purchase a Mercedes or a BMW – perhaps even risking their luck on a rock bottom used import with a questionable past (see page XXX) – the reality is that many new car buyers do care about safety standards, fuel economy, durability and about practical mechanics such as how powerfully a car might accelerate up a 30 degree incline on Damascus road while passing an overloaded cement truck (during rush hour).
After all, in Lebanon, buying a new car is often considered as much more of a long term investment than in the US and the EU.
“It is not that they know everything about the car,” explained Nagi Abou Adal of Adal Volvo. “But they are well informed when they come in here and they do care about safety. As you know, our roads are not safe, not only because of the infrastructure but also because of the driving pattern. So I see a lot of concerned parents who want their children to drive a Volvo because it is known for being extremely safe.”
“The Lebanese consider buying a car like buying a house,” said Cesar Aoun, brand manager for Smart Car. “So they want to feel certain in their investment.
“But,” he added, “rather than go to a consumer magazine, like some may in the US, the Lebanese buyer generally trusts in who the dealer is, the family name and the relationship that has developed over time.”
Still, it is clear that the Lebanese desire to be perceived as fashionable nevertheless acts as a powerful market mover – influencing dealers to balance an emphasis on safety and economy with a need to stand out, especially among younger consumers.
“Our strategy for Lebanon is to show that Smart Car is definitely functional and it is economic, but because of its special design and the quality of the inside – which is Mercedes standard – it is a premium brand with a fashion look,” Aoun said.
“For educated consumers, things like electronic brake distributors and a one nutshell chassy matter… But Lebanese people live in a cosmopolitan country and wealthy people, in particular, are very concerned about brands and lifestyle.”
“In the past,” explained Abou Adal, “We were known for not emphasizing design. Volvo realized that this was a drawback, so, [globally], they are trying to change from a serious safety oriented company to a trendy one that is still safe … and you can see that in our new models. As a result, the average age of a Volvo owner used to be 40, but we are now considered as a first car for 20 plus drivers… here in Lebanon as well.”
Noting the emergence of the trendy, but more expensive ($25,000 plus) Beetle, Mini Cooper and Citroen C1 – the latter of which is set to enter the market later this year in direct competition with the Smart For Two – Aoun added that Lebanese new car buyers are generally less price consciousness.
“Even though they may not have the money, they would overdo their budget and get a bigger loan to get a fashionable car.”
While dealers differ as to the relative discernment of the Lebanese new car buyer, one thing is certain: price does ultimately matter even if some buyers overdo it.
Indeed, in the first 7 months of 2005, the top five leading dealers in Lebanon were primarily selling sensibly priced brands like KIA, Peugeot and Toyota – cars that generally sell in the $10,000-$14,000 range. Although estimates very, this economy car segment most likely constituted at least half the overall market.
According to data from the Association of Car Importers in Lebanon, of the 9,626 new vehicles sold in the first seven months of 2005, the Peugeot brand (Sidia SAL) led the pack with 1,085 passenger vehicles sold – Sidia held 11.6 percent of the overall market in passenger and commercial vehicles sold. Rasamny Younis Motor Company, who was the market leader with 13.3 percent of overall sales, managed to sell 1,018 Nissan cars January to July – albeit with many higher priced brands mixed in like Nissan’s SUV line.
Next, in terms of market share, was Bassoul Heneine SAL which captured 12 percent of new vehicle consumers (1,169) – sensibly divided between Renault (592) and BMW (408). BUMC (10.7 percent of the overall market) sold 848 Toyotas, while Natco SAL held 8 percent through sales of KIA (788).
According to Fayez C. Rasamny, Sales General Manager at Rasamny-Younis Motor Company, many thrifty Lebanese help reduce the purchasing cost of a new car by trading in their old car at the dealership – at least 40 percent each year at his alone.
What’s more, although overall statistics are unavailable, the majority of buyers choose to finance their cars – up to 75 percent according to one dealer, although economy buyers generally finance less as a segment.
With plentiful bank options – nearly all banks now offer financing arrangements – and favorable terms that average five years at rates between 4.5 and 4.9 percent, it’s little wonder that so many buyers choose to take on monthly payments that for economy cars can come in under $200.
“We used to finance directly,” explained Negib I. Debs, sales manager at T. Gargour & Fils Mercedes-Benz, where buyers also often choose to finance. “But now Mercedes-Benz uses banks. The down payment is around 20 percent, it is compulsory to take insurance and the rate varies between 4.5 and 4.9 percent depending on the bank.”
From the perspective of the banks, the sector has clearly become an important part of doing business in the country – although because of the competition, profit margins are slim.
“We target mostly individuals,” said Georges W. Aouad, the head of retail banking at Bank of Beirut. “But the margins are very, very low in the car loan sector… some participate even if they are losing money.”
One area than both banks and dealers have generally steered clear of is the relatively new lease to own option.
For now, banks generally refuse to offer lease financing because of the lack of a down payment and risk (two reasons why consumers in the US and EU choose the option). At the same time, although a few dealers like Rasamny Younis do offer lease to own arrangements in house to preferred clients, dealers themselves generally steer clear of the arrangements for three reasons: First, the Lebanese mindset generally eschews leasing because as one dealer put it, “they don’t like the green license plate that is for rentals; they want to be seen driving a car they own.” Second, under the current law, there is a double taxation on registration since the leased car is first registered by the dealer and then, after the buy option is chosen, registered to the individual. And third, most dealers are generally unequipped to offer replacement cars.
“What is called leasing in Lebanon is not real leasing,” said Volvo’s Abou Adal. “There are a lot of legal issues that are not solved yet so it is ‘more like disguised rentals.”
The complications have left leasing to rental car companies like Avis who is limited by law to offering a maximum lease term of four years – which itself pushes monthly payments higher.
“If you compare buying a new car to leasing it and then buying it, the end result is similar,” said Diala Ghostine, director of sales at Avis.
Even so, according to Avis’ own calculations, buying a new Audi A3 at $28,500 with VAT ends up costing almost $38,000 after three years (factoring in registration fees, insurance, maintenance and additional VAT) while under the leasing arrangement the end cost to own is more than $40,000, with stiff monthly payments of $769.
Although the benefits of no down payment and free maintenance etc. are clearly attractive, with three year warranty deals from some dealers the advantages clearly diminish.
Which is perhaps why Ghostine’s clients are mainly corporations and not individuals for the time being – corporations who generally choose not to buy at the end.
“Lebanese people want to invest in a car they think they will drive for seven years – I don’t think so, but they think that …..so for these people, leasing is not an option.”
Whether leasing overcomes its various hurdles or not, for many Lebanese buyers, whether price conscious or not, fashion addict or safety first, an emphasis on options and the latest models is critically important.
According to Volvos Abou Adal, “Almost all of our cars are sold with leather” a choice echoed by many other dealers. “In Europe it is a much lower proportion. Automatic transmission is also considered a must so you can see that there are some specifics that we have in the Lebanese car market.”
A Bluetooth wireless car kit and I-pod installation is also proving popular for Smart Car buyers. In fact,” half of our customers want the I-pod function and they also want a special sound system and sun roof,” said Aoun, the latter of which generally applies to the market.
Also desirable: access to the newest model for popular standbys and, of course, the big SUVs that are generally either despised or loved on the roads.
“We launched the new 4X4 M class two months ago and it now looks like we are going to have big numbers,” said Mercedes’ Debs. “On the other hand, the coupes and convertibles, the nicest to look at, are extremely popular but not in volume – the enthusiasm among consumers is unbounded.”
Unbounded also appears to be the watchword for the new Nissan Pathfinder that Rasamny-Younis is set to unveil later this Fall.
“We had a hit with the old Nissan Pathfinder,” Rasamny said enthusiastically, noting that his dealership sold more than 2,000 Pathfinders between1998 and 2004. “The new one that is coming will be competitively priced with the Toyota Prado in the $50,000 range with full options, but you know for one year we did not have the Pathfinder and now a lot of enthusiasts are asking about it, so I think it will be a hit.
“You know,” he added smiling, “After all, the Lebanese love these big cars.”