VOICES FROM THE INDUSTRY
With total assets amounting to more than three times the Gross Domestic Product and accumulative deposits only a shade below 300 % of GDP, the Lebanese banking industry is the fortune maker and fortune teller of the national economy. With 51 institutions, the sector’s diversity and diversification is enormous, even after undergoing several years of non-confrontational consolidation through mergers and acquisitions. Banks shone in the recent months as they did in previous years as guarantors of stability. Nonetheless, they can never afford to slacken in working for their future which holds sure challenges for the sector, one of them being the need to achieve compliance with the new global Basel II framework of standards for banking organizations, due to be implemented in G10 countries by end of next year. In approaching decision makers at a cross section of leading and innovative banks in Lebanon, Executive asked them to paint a picture of the sector’s and their institutions’ priorities, projects and expectations in fields as varied as corporate, retail, private banking, domestic growth and international expansion.
What developments do you expect for the next few quarters in the banking sector? As the implementation of the Basel II set of banking rules is edging nearer in advanced markets, do you see the ability of Lebanese banks for achieving Basel II readiness impeded by the difficult period we have seen in Lebanon?
Freddie Baz, advisor to the chairman, Audi-Saradar Group
I don’t believe that the political climate that we went through in the last three, four months, affected our ability. In terms of financial flexibility, we could absorb the shocks and maintain our operating conditions, spread, commissions, costs, at a very acceptable level without being detrimental to profit growth. The context today is much better than it was in the first quarter. I see no more pressure on the pound; thus there is no more pressure on our liquidity, and therefore not on our profitability.
We are expecting two things. When the size of the economy grows, it will obviously translate positively at the level of public revenues and public deficits. There will be more revenues, and less deficit or no more deficits. This is very important. On the other hand, we expect and push that after the elections there will be assistance for Lebanon. We have given our opinion to political decision makers about how this assistance could be implemented and we see the only way as being through assistance at the level of debt restructuring. This could be done through a Paris III [conference] but a real Paris III, with participation of donors, not merely grantors. Donor contributions will reduce the principal [of the Lebanese debt], in addition to which long-term soft loans will be replacing short term high-cost loans.
On the implementation of Basel II regulations, I know that very shortly, the banking control commission will start issuing circulars in coordination with the central bank. But this will mainly be on the level of the second pillar, in terms of procedures to enable Lebanon to better assess and master interest rate risk and operational risk.
There is still no review on the first pillar, regarding capital requirements. Because of the special context of Lebanon, there is some delay. If we have to weight eurobonds at 100 %, it would not be fair, because they are supposed to be risk free. Probably Pillar 1 will be treated at a certain point in time but I don’t believe that there is a clear prospect when. Pillar 3 depends on Pillar 1, because they cannot start asking for disclosures to markets and ratings agencies and all implicated external parties while they haven’t settled issues on Pillar 1. When the capital requirements will be defined, Pillar 3 automatically also will be. We are ready.
Which aspect or issue of the financial services industry in Lebanon do you regard as most urgently deserving attention, and what developments do you hope to see in the relationship between policy makers and the banking industry and in dealing with public sector needs?
Salim Sfeir, chairman, Bank of Beirut
What we should be looking at is the topic of the Lebanese financial markets. It is unacceptable to have the financial markets in this country neglected as much as they have been so far. We have historically been the first country in the area to have a very active stock exchange. Since 1993, the Lebanese financial markets did not take off. I think it is now the right time, for whoever is concerned, to look seriously on how the financial markets can be invigorated.
We know what we want from the public sector. Regretfully, the public sector in Lebanon for the last period was not dealing to the satisfaction of the banks. Our dealings with the public sector lately were not very professional. The people operating in the public sector are not dealing professionally with the financial institutions, only a few of them are professionals. If this is going to be the case in the future – which I assume not – the public sector would be very much deceived from not getting the right assistance from the financial sector. They should know that dealing with the financial sector means that they need to have stability in their policies. As long as there is no stability in their policies, as long as each minister that comes changes what was agreed upon with the previous minister, it is a catastrophe. Regretfully, we had experienced that in the past.
The needs are always there and if political stability is going to be our aim for the near future, the needs will be much larger, be that in the public or the private sector. As far as Bank of Beirut is concerned, we will be certainly very active as far as the private sector is concerned. As far as the public sector, we have a segment where we are very much interested to play an active role. We are equipped to serve a certain need of the public sector that is linked to the oil industry more than the construction industry.
Within a strategy of cross-border expansion, what do you see as the most important ingredients to realize regional growth capacities of Lebanese banks and how do you implement your bank’s development priorities throughout the organization?
Semaan Bassil, general manager, Byblos Bank
The most important thing for our bank and probably also for other banks who are looking at expanding in the country or outside the country, is the human element. Preparing the human element and the future pool of human resources [HR] who will be exported to the countries where we are developing, is a challenge. At the end of day we are extending credit in these countries. Therefore we have to graduate people with the same corporate culture and the same credit culture philosophy. With it, we have to have the right technology. So we are investing in technology. Third, we are investing in procedure, in systems.
We are investing in HR at all levels, rising stars, front sales staff, but also in the back office. Because these guys are controlling the risk of the bank, we are trying as much as possible to centralize our back office and credit decisions in Beirut. The direct relationship between senior management and the bank’s rising stars or high achievers is very important. We have to treat above average performers always differently in terms of relationship and in terms of financial benefits. We are also increasing training and sending some senior people to attend specialized training in Europe, in management, leadership, some functional areas too.
We also invested into the number one HR management system in the world, which is Peoplesoft. This system is in the process of being implemented and is going to help us better manage the development of people in the bank, in addition to the administrative part of the HR. We are the first bank here to start implementing it and Byblos Bank hired a special consultant from the US, to help us make sure that when it is deployed, this system is deployed in the optimal way and everybody is using it.
Our three objectives are HR, technology and maintaining an entrepreneurship spirit. The challenge is to recruit, develop and motivate human resources. In order to have a strong corporate culture, we want to as much as possible grow the international units from our own people rather than recruiting from outside. The fact that we are growing outside of Lebanon is a tool to not loose these good people, because we are giving them more and new responsibilities to carry.
How important is corporate lending for the Lebanese economy and how do you expect corporate lending activities to develop in the remainder of 2005 and beyond?
Samih Saadeh, general manager, BEMO Bank
If we go back to the last years when banks started lending and found the need to lend to corporate customers, it was really because of the lack of needs by the government after Paris II. There was huge liquidity in the local market and nothing to do. There also was a bit of an economic revival last year when everybody needed money to some extent. The corporates started to realize that they have to start moving from sole individual or family proprietorship towards becoming institutions. The market was flourishing last year, with tough competition among banks in order to lend corporate clients money out of the excess liquidity held by the banks.
As everything was on the safe side and moving up, you disregarded the sovereign risk even in corporate lending. You would look at their financial background, their financial assets, their management and how leveraged they are, what industry they are in, and as last issue you asked what will happen in the political and economic environment.
Starting in September of last year, we all of a sudden had a different aspect. But back then everybody still thought that things would be mended. Then the bad blow [of the Hariri assassination] came and in view of the country and its market risk, everybody pulled the reigns. Accordingly, in the first half of the year, things in the corporate lending side started to bear the consequence of a wait and see. We as ourselves will not seek new business but we maintain what we have and try not to loose it. Even with the interest rates rising worldwide, we did not increase the rate on corporate lending.
As things look now after the time for the elections has been set, everybody will maintain their positions but starting to prepare themselves for better days. If the country picks up again and there are projects, we will certainly finance them. BEMO is a small player. We are a bank that tries to be a boutique bank and provide financial advisory be it on the lending side, the cash management side, or the private banking side. In the second half [of 2005], banks will have to retrench and think how we can join efforts to create more productivity. It is in the interest of everybody.
Where do you see opportunities to develop the domestic business of a Lebanese bank, and how much growth potential do you see in the local market?
Marwan Kheireddine, general manager, Bank Al Mawarid
We believe that Lebanon is one of the right places to be for growth in the private sector. As Al-Mawarid we have identified several niches where we believe that a good return on investment can be achieved.
These niches can be grouped into three types: one, services industries, mostly hotels. In our opinion, the demand for decent hotels in Lebanon is by far larger than the supply. So anyone building an international standard hotel in or around Beirut will have a good business, especially when they rely partially on financing given by banks which is subsidized by the central bank of Lebanon.
The second is in real estate development. We do believe that the middle class is growing in Lebanon and will continue to grow for several years to come. That will lead to an increase in demand for decent housing for this growing middle class. So again, anyone engaging in real estate development projects that satisfy the market demand in size and terms of price can and will make decent returns.
The third business that we believe ought to be developed is anything and everything related to retail banking. We believe that the market potential is huge and the market is not being served, meaning that for the next few years, retail banking can be a main source of profits and income for banks.
We are concentrating on that. However, we are not great believers of branch banking. We have 12 branches and have not established any new branches for a few years now and do not plan to establish any new branches for several years to come. We have invented delivery banking. We will go to the client wherever the client is; we don’t ask the client to come to us.
We are growing cheaply. It is by far cheaper to market yourself and grow internally than to acquire. Between 1994 and 2004, taking away the effect of mergers, Al-Mawarid would be the number one bank growing organically in the sector. But there will come a time where internal growth may be limited. It is much easier to grow from $200 million to $400 million than from $400 million to $800 million or from $800 million to $1.6 billion. We are still able to grow today, because with all the growth figures that we have achieved, we are still a medium-sized bank.
Please assess for us how you see the future of private banking in Lebanon, and what does it take to succeed in this specialized wealth management realm?
Yasser Mortada, deputy general manager, First National Bank
Private banking is a very diversified service. Private banking clients are looking for financial advisors more than pure banking services. Unfortunately, our market looks at private bankers as if they are salesmen, because we are used to the European and American style of private bankers who travel to the area and are basically trying to sell an investment product to an individual or an institution.
This is where a Lebanese bank can come into the picture, because a JP Morgan will not look at a merchant in Lebanon whose net worth is 5 or 10 million dollar and consider him as a viable business opportunity. The Lebanese banker is in a position to offer these financial advisory services and eventually deliver the services and the product to the clients. I think private banking will grow much more and play a very important role in the banking business in Lebanon.
We are still faced with a gap of knowledge between the client and the financial advisor. The clients need to go through an education process and have to become more serious in their planning. In the industry, we also lack the right people who have the experience and the knowledge. You find a few of them and to recruit them is not an easy task, because these people are coming from international institutions where they were paid at different pay scales.
When we started private banking at First National Bank towards the end of 2002, we bought the horse before the cart, meaning we hired two people that had the knowledge and the experience and who are directly responsible for private banking. We treat it as an investment and are trying to develop our customer base.
After the events of February 14, people were looking at the Lebanese risk and we heard from people asking about instruments and products in non-Lebanese risk. Bad events are sometimes good for other parts of the business. I cannot say that our business in private banking increased during the most recent period but I can tell you that there was more interest in this kind of product. I think there is room for private banking in Lebanon and for the region, as today a lot of our private banking money is non-Lebanese.
Can Lebanese consumers expect to see more advantageous retail products, such as loans and credit cars, and a relaxation of retail loan requirements?
Philippe El Haji, head of retail banking, Fransabank
For the last few years, the retail market has witnessed a quick and ongoing activity on the product and on the marketing side. Fransabank since a long time has provided retail banking and personal loans but we are presently in the process of diversifying the personal loan itself. The Lebanese consumer has an appetite for personal loans; that is why we are diversifying our products.
We have the normal personal loan where the client does not have to specify the purpose of the loan. If he writes on the application that it is for personal use, it is ok; we do not investigate. The diversification is coming in two or three aspects. We have presently introduced the car loan, which has special features and is a competitive product. And we are also in the process of introducing a PC loan and a school tuition fee loan in the second half of 2005.
We have ambitious targets for these products and are sure to meet them, because we studied the market very well. Our car loan is offered at an interest rate of 4.5 percent for up to five years for a new car and for the used car, we go up to four years.
We will not speed up the processing of loan applications because we did that already. From the time a client steps into the branch until the disbursing the funds in a personal loan, it does not take more than one week and we advertised that we answer to a car loan application on the spot. We have structured handling car loan applications so we have an immediate response that does not take more than 24 hours.
In the card market, diversification is also taking place. Everybody is launching new cards with new features and some are advertising that they have 10, 20, 30 cards – of which 80 percent are not operating. We have around 30 cards, which are all operating, and we are introducing new cards, such as the recent Lebanese Lira card, whose special feature is that in repaying, you can start 5% of your monthly expenditures, instead of 10% which is common in the market. With this card, the applicant also can have a credit limit that could reach six times the salary. In 2004, our increase in cards was around 40%, and we are heading for an increase in 2005 as well.
From the view of a foreign bank, how does the Lebanese market look today, and do you notice any changes in the way how Lebanon is perceived internationally, including by your own organization?
Anthony Ussher, head of consumer banking, Standard Chartered Bank
As a foreign bank, we are very excited about the prospects of the Lebanese market right now. Obviously, the events of February 14 were a huge shock to us both personally and from an industry point of view. But the crisis itself has been very well handled by the authorities and the regulator here. If anything, we think the prospects right now are better than they were four months ago.
Foreign banks are looked upon here to exert some leadership in the market in terms of new products, new marketing, and new ways of doing business. Service standards, here at Standard Chartered, are a huge part of what we aspire to. We have a very large internal project going which we call outserv. It is a global project to bring general bank service standards, which we acknowledge as having over the years been fairly poor, to well beyond industry averages and in fact a leadership position. That is what we are working on in terms of service quality and in Lebanon we are very much part of this project. Our basic strategy is to move full speed ahead.
As far as our bank, the general risk view of Lebanon in the medium and long term is no different than it was before. But while the country risk side is one thing, there is also an awareness of the opportunity in Lebanon on a level that wasn’t there a couple of months ago. Before, Lebanon was not a particular area of tremendous interest. Now, people are waking up and thinking there is actually business in this place, and we can make something of the strategic opportunities here. My phone rings a good deal more with calls from Dubai than it did before.
There is also a tremendous increase in interest in investing in Lebanon from non-resident Lebanese [NRL], whose business is a mainstay of our bank. A fantastic amount of money in the gulf would love to come and invest in Lebanon if it was made halfway easy to do that. If Lebanon controlled itself in the near future, I think people will be amazed at the amount of investment that wants to come in here. If we all play our cards right, we may be stunned by the response.