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Economics & Policy

Mobile phone prices across the Arab world

by Benjamin Redd January 24, 2013
written by Benjamin Redd

The Lebanese are used to complaining about the price of their phonecalls, but are they really so much worse off than the rest of the region?

Executive mapped the price of a phonecall and a text across the Arab world and found some surprising results. Click here or on the map below to go straight to the interactive data.

 

January 24, 2013 0 comments
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The Buzz

Morning briefing: 23 Jan 2013

by Executive Staff January 23, 2013
written by Executive Staff

Gold held near a one-month high on Wednesday but faces a strong resistance at US$1,700 an ounce, as it struggles to attract fresh buying from investors who opted for riskier assets against the backdrop of a global economic recovery.

More from Reuters

 

Brent crude held above $112 a barrel on Wednesday, supported by a brighter outlook for the global economy while investors awaited inventory data from the United States for clues about demand in the world's largest oil consumer.

More from Reuters

 

Israeli Prime Minister Benjamin Netanyahu has pledged to form "start anew," after his alliance won a narrow election victory.

More from the BBC

 

Egypt recorded a 17 percent rise in tourists in 2012 and a 13 percent increase in income generated, the tourism minister said on Tuesday, indicating a steady recovery in the vital industry.

More from Reuters

 

Dubai used its first big debt sale of 2013 on Tuesday to show the world the glitzy desert city-state had well recovered from its credit crisis of four years ago, as investors scrambled to get a piece of the $1.25 billion deal.

More from Reuters

 

Lebanon’s Telecoms Minister Nicolas Sehnaoui has shrugged off allegations made by Future Movement MP Ghazi Youssef that he had embezzled government funds.

More from The Daily Star

 

Companies

The first phase of Doha’s new Hamad International Airport will open on April 1, initially accommodating 12 passenger airlines and low-cost airlines.

More from Gulf Business

 

Bahrain Telecommunications Co reported a 10th profit drop in 11 quarters on Tuesday as domestic competition and one-off charges from a cost-cutting program hurt the bottom line.

More from Reuters

 

The Beirut-based car company W Motors has completed the first prototype of its $3.4 million “ultra-luxury hypercar” and is gearing up to officially launch sales at the Qatar Auto show on Jan. 29.

More from The Daily Star

 

Lebanese nuts maker Al Rifai has ceased its cooperation with Kuwaiti partner Saleh Al Homaizi.

More from Lebanon Business News

January 23, 2013 0 comments
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Morning briefing: 22 Jan 2013

by Executive Staff January 22, 2013
written by Executive Staff

Economics

Brent crude edged up near US$112 a barrel on Tuesday as Japan was expected to pump in more money to boost its economy, adding to positive growth signals from the United States and China in past weeks.

More from Reuters

 

Saudi Arabia, the world’s largest crude exporter, said it cut production last month to adjust to decreased demand rather than to prop up oil prices.

More from Bloomberg

 

Gulf Arab countries have promised Yemen further aid on top of the $7.9 billion pledged by foreign donors last autumn, but an amount has yet to be specified, a Yemeni government minister said Monday.

More from Reuters

 

The Lebanese government’s 50-day plan to encourage tourism with discounts appears to be struggling after two weeks, with many hotels still empty.

More from The Daily Star

 

Rents in Dubai rose 16 percent in 2012 as confidence returned to the emirate's property market.

More from The National

 

Saudi Arabia has called for a minimum 50 percent increase in the capital of the Arab Fund for Economic and Social Development, a leading Arab soft-loan development institution, and urged more commerce between Arab countries.

More from Reuters

 

Companies

German luxury car maker Audi plans to double its Middle East sales to at least 20,000 vehicles a year by 2020, helped by investment in showrooms and service centres, its local chief said.

More from Gulf Business

 

The US$13 billion merger of Abu Dhabi's largest developers could free up stalled projects in the city as the new merged entity rethinks its strategy.

More from The National

 

Shares in Abu Dhabi's Aldar Properties drop 6.1 percent to a two-week low, extending losses since announcing an all-share merger with Sorouh Real Estate.

More from Arabian Business

 

Tamweel, the Dubai-based Islamic mortgage lender, posted a 11.3 percent drop in fourth-quarter net profit on Tuesday, Reuters calculations show, with the company blaming a full-year decline in earnings on provisions.

More from Reuters

January 22, 2013 0 comments
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Morning briefing: 21 Jan 2013

by Executive Staff January 21, 2013
written by Executive Staff

Economics

Gold inched up on Monday to reverse losses from the previous session, bolstered by expectations for aggressive monetary easing from the Bank of Japan.

More from Reuters

 

Average rental rates for residential property in Dubai increased 17 percent last year while villa rentals rose 14 percent following a rebound in the emirate’s real estate sector, according to a new report.

More from Arabian Business

 

Masdar and Morocco have signed a framework agreement that paves the way for investment into the North African country's burgeoning renewable energy sector.

More from The National

 

The number of tourists in Lebanon during 2012 reached 1.36 million, down by 17 percent from 2011, according to the statistics of the Ministry of Tourism (MoT).

More from Lebanon Business News

 

Companies

Growth in Lebanon’s Bank Audi’s local and foreign operations – mainly Turkey and Egypt – have outpaced the contraction of its activity in Syria, the bank reported Sunday as it released its 2012 end year results.

More from The Daily Star

 

WorleyParsons has been awarded a three year contract by Shell Gas Iraq BV to provide project management support and services for the rehabilitation of gas facilities and infrastructure that are part of the scope of Basrah Gas Company (BGC).

More from Worley Parsons

 

Etihad Airways has signed a three-year, multi-million dollar partnership with Sydney Opera House in a bid to further grow its cultural profile in Australia.

More from Gulf Airways

 

Saudi Arabia’s Kingdom Holding, the investment firm of billionaire Prince Alwaleed bin Talal, posted an 11.6 per cent increase in its fourth-quarter net profit, it said in a bourse statement on Monday.

More from Gulf Business

 

Saudi Arabian Mining Co (Maaden) posted a forecast-beating 45 per cent increase in its fourth-quarter net profit after it began production of ammonia and di-ammonium phosphate, it said in a bourse statement on Sunday.

More from Reuters

January 21, 2013 0 comments
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The Buzz

Morning briefing: 18 Jan 2013

by Executive Staff January 18, 2013
written by Executive Staff

 

More companies are expected to buy the oil and gas data from Lebanon as the bid for the first round of a prequalification tender in February, the CEO of Britain-based Spectrum has said.

More from The Daily Star

 

The United Arab Emirates’ economy is estimated to have grown by around 4 percent in 2012, little changed from the previous year, and a similar clip is seen in 2013, its economy minister has said.

More from Reuters

 

Two days of talks between the UN atomic agency and Iran have ended in Tehran, apparently without agreement, a diplomatic source told yesterday.

More from The National

 

The Lebanese Cabinet authorized, in its session Thursday, the Energy and Finance ministries to mull funding for a $305 million project aimed at boosting power supply by 260 megawatts.

More from The Daily Star

 

Companies

Dubai stocks rose to the highest level in more than two years as the emirates’ biggest companies prepare to report full-year earnings that investors expect will improve amid an economic recovery.

More from Bloomberg

 

Russian oil major Lukoil has renegotiated its contract for the West Qurna 2 oil field, reducing the production target from 1.8 million barrels per day (bpd) to 1.2 million bpd.

More from Iraq Oil Report

 

Elsewhere in Iraq, Baghdad is considering a proposal for British oil giant BP PLC to begin work on a major oil field that lies in territory contested by Baghdad and the country's Kurdish minority.

More from Associated Press

 

Qatar National Bank is said to be among the suitors to submit preliminary bids to buy Rabobank's Indonesian unit in a $400m deal, sources with direct knowledge of the matter have said.

More from Arabian Business

January 18, 2013 0 comments
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Economics & Policy

A beginner’s guide to Lebanon’s oil and gas

by Joe Dyke January 18, 2013
written by Joe Dyke

Lebanon's oil and gas sector has the potential to transform the country's economy. Experts estimate the gas in Lebanon's waters may be worth more than $75 billion, nearly double the country's GDP.

If done well, the resources could be used to reduce debt while also stimulating growth. But if politicians negotiate bad deals or if corruption seeps in, Lebanon could be hit by so-called 'Dutch disease' – with the country becoming inefficient and other sectors suffering.

Without an understanding of the country's oil and gas sector, the public will struggle to hold politicians to account on the issue.

Therefore, we present our beginner's guide to the issues. Click here or on the image below to see the interactive tables.

January 18, 2013 0 comments
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Economics & Policy

Deliverance in the Gulf

by Thomas Schellen & Nicole Walter January 17, 2013
written by Thomas Schellen & Nicole Walter

While the high-rises, gargantuan malls, five-, six- and seven-star hotels, and abundant glitz and glamour are all telling of Dubai’s place as the center of global aviation, much less known are the caravans of cargo that crisscross the globe from Dubai and other hubs in the Gulf Cooperation Council.  

But at a time when the global economy and the big economic blocs are set to enter a tough year — according to the latest host of predictions by the International Monetary Fund, the Organization for Economic Cooperation and Development and the European Central Bank — Gulf countries are investing with fervor in their transportation and logistics networks. 

They are intent on using their advantageous spot on the world map to consolidate their economies. Although the recognition for being the Arabian Gulf’s first “transportation hub” would go to the Sultanate of Oman, which as an explorer nation extended its rule to the Swahili Coast in Africa and pioneered this sector hundreds of years ago, today the United Arab Emirates is the region’s logistics leader. 

“As with passenger demand, Dubai will likely be at the forefront of freight demand as well,” says Saj Ahmad, a regional analyst specialized in aviation and airlines. “Qatar and its new Doha International Airport that opens next summer will have a great advantage in being able to tap into cargo traffic,” he said. “These two airports will compete for business, but in the longer term, it’s evident that the massive investment earmarked for Abu Dhabi means the UAE capital too will be in the mix. In the same way that London, Paris and Frankfurt compete for the spoils of passenger and cargo traffic, so too are Dubai, Doha and Abu Dhabi.”

Logistics is an extremely competitive business and so, true to the spirit of ranking everything, the World Bank has measured the “logistics friendliness” of 155 countries since 2007. In the third edition of this Logistics Performance Index (LPI), published 2012, the UAE is the top performing country of all emerging markets, in 17th place globally, and has overtaken countries such as Australia, Norway, and Ireland when compared with the first LPI. Singapore and Hong Kong rank as the top duo in the 2012 LPI, followed by Finland, Germany and the Netherlands.

According to a private-sector logistics index, The Agility Emerging Markets Logistics Index focused on emerging markets and co-branded by regional company Agility and a UK-based transport consultancy, China and India are the leading markets in the sector.

The G.C.C. Logistics competition

GCC countries that have improved in the LPI from the second edition in 2010 are Qatar, up from 55 to 33, and Saudi Arabia, which advanced to 37 from 40. Bahrain and Oman follow on ranks 48 and 62, respectively, with Kuwait scoring the lowest among its Gulf peers at 70. 

The LPI’s performance indicators include customs, infrastructure, international shipments, logistics competence, tracking and tracing, and timeliness. Oman took a little bit too much of its sweet time, probably with customs delays, and hasn’t quite kept up its infrastructure development. Bahrain and Kuwait took a nosedive on all fronts between 2010 and 2012 but they are eager to regain lost ground.

Kuwait is planning to catch up with port, airport and free-zone expansion plans estimated to total $6 billion, increasing handling capacity by several million tons. Similarly, Bahrain is in the process of spending around $3 billion on its logistics and transport infrastructure. Saudi Arabia, which has a natural competitive edge vis-a-vis its neighbors due to its market size, is no less busy developing its air and seaport capabilities, including building new economic cities and expanding existing metropolises. 

Oman is planning to invest around half a billion dollars into its various free zones to restore its trade position’s ancient glory. 

Qatar already benefits from the recent Logistics Village Qatar but with hosting the 2022 FIFA World Cup, it is also justified to expand its infrastructure further. What this all spells, of course, is increased competition among GCC states and it smells of overcapacity. 

However, according to The Agility Emerging Markets Logistics Index, the UAE and Saudi Arabia feature among what is perceived to be the major logistics market of the future, and the UAE also made it into the list of markets for potential investment for the next five years. Adding Qatar, Kuwait and Oman, all five also rank among the world’s fastest-growing trade lanes. 

 

Center of the world

According to analyst Ahmad, Dubai is currently harnessing new freight traffic into airports such as Dubai World Central (DWC). “Freighter operators love the capacity and space at DWC and they’re there for the long run,” he says. 

DWC, which opened the first runway to cargo flights just over two years ago, recently reported 120 percent growth in cargo volumes since the third quarter of 2011, totaling 58,400 tons in 2012. Air traffic movement, comprising scheduled freight and some charter flights increased by 42 percent. Some 36 carriers operate at the airport.

With capacity also growing in the emirate of Abu Dhabi and Dubai International Airport (DIA), Ahmad reckons that DWC’s triple-digit freight growth will start to come down. Dubai Airports, which has been operating its Dubai Cargo Village at DIA since the 1990s, is further expanding terminal space by 30,000 square meters to be able to handle 4.1 million tons of cargo by 2020. However, it is DWC that will eventually take over all freight operations in the emirate and is expected to cater for 12 million tons of cargo annually once fully operational by around 2020. A highlight of DWC infrastructure is a dedicated feeder road to the important Jebel Ali Free Zone (JAFZA) and Jebel Ali Port. Developed in phases, the strategy of DWC is to converge transport and logistics facilities to maximum catering to a potential market base of more than 1.5 billion consumers across the MENA and South Asia region. 

“DWC is a first-of-its-kind ‘aerotropolis’ in the Middle East, combining a super-airport, planned city and business hub,” says Khalid Ibrahim, vice president Strategy and Corporate Communication at DWC. The concept behind DWC is to create a self-contained economic and social ecosystem built around the world’s largest airport, whose advantages will also add up to deliver significant cost savings in the long term. 

Activity at the airport is going to increase in 2013 as construction of one non-automated and two automated cargo terminals will increase the total cargo capacity to 1.4 million tons per annum. 

While hyped-up initial expectations for aviation at DWC had to be taken down a few notches in the financial crisis and post-crisis years, it now plans to launch commercial passenger airline services. “Final preparations are underway for the passenger terminal and technically we are ready to accommodate commercial passenger aircraft within a short period of time,” Ibrahim says. 

DWC’s Logistics District has seen the first corporate tenants move in but the focus is on flexibility that would allow the Logistics District to accommodate long-term projects. “This is a crucial aspect of our strategy for the Logistics District and the entire DWC project, especially as the logistics industry plays a very important role in the long-term strategic plans of Dubai and the UAE,” he adds.   Dubai Airports Strategic Plan 2020 calls for an investment of around $7.8 billion, which includes the expansion of DIA terminals. The new Concourse 3, purpose-built for the A380 fleet of Emirates Airlines, is increasing the number of airplane stands by 60 percent by 2015. Based on past performances at DIA, Dubai Airports forecasts a cumulative annual passenger growth of 7.2 percent and expects to serve 98 million passengers by 2018.

The expansions of aviation in Dubai and Abu Dhabi, where the Abu Dhabi Airports Company (ADAC) is on a multi-billion dollar expansion plan, are reflected in the cargo volumes handled by the UAE-based airlines. ADAC reports cargo was up by nearly 25 percent to 48,000 tons last September compared to September 2011. 

Emirates Airlines, reporting its financial year at the end of September 2012, said its cargo volume had increased by 16 percent since April. “The cargo volumes have increased significantly, and for the three months ending September 30, 2012, the freight load factor for Air Arabia cargo exceeded full capacity offered. This represents an increase of 36 percent as compared to the same period in 2011,” Sharjah-based Air Arabia wrote in a statement.

Looking ahead

It appears that the GCC has not only made it onto the map of global logistics but the Gulf has captured a pivotal spot. 

“If you want to compete on the global stage you must have a good base in the Middle East to support rapid growth,” says a spokesperson of Emirates Sky Cargo, arguing that the investments and professionalization of the logistics industry in the region over the past few years have placed Dubai as a great hub to channel flows of cargo for supply chains. 

When the UAE celebrated their 41st National Day early in December, the obligatory reviews of last year’s achievements and outlooks for 2013 highlighted the growth of aviation and logistics among core economic achievements. The new Khalifa Industrial Zone Abu Dhabi (KIZAD) industrial and logistics zone and Khalifa Port in Abu Dhabi, just a short trucking hop across the internal border from Dubai’s DWC and JAFZA, had its official opening in September 2012 and KIZAD’s anchor tenant, Emirates Aluminum Smelter (EMAL) is already operating a berth at Khalifa Port.

The port in December took over all container traffic from Abu Dhabi’s older Mina Zayed Port, three months ahead of schedule. KIZAD’s phased development will see an additional 220,000 square meters of warehousing (of which 120,000 will be a free zone) coming to life by the second quarter of next year.  

For the next 12 months, the list of new investments and project implementations promises that the capacities will certainly increase, irrespective of what surprises the global economy holds in store.

January 17, 2013 0 comments
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The Buzz

Morning briefing: 17 Jan 2013

by Executive Staff January 17, 2013
written by Executive Staff

The World Bank revised Lebanon’s real GDP growth for last year downward from 2.8 percent to 1.7 percent.

More from The Daily Star

 

The United Arab Emirates sees no need to cut oil production, the UAE’s oil minister has said, after Gulf OPEC ally Saudi Arabia slashed output in late 2012.

More from Reuters

 

The share of renewables in the global energy mix has increased over the past decade to more than 15 percent but doubts remain over whether a 2030 target of 30 percent is achievable, delegates to an international conference said Wednesday.

More from AFP

 

President Mahmoud Ahmadinejad said Wednesday that Iran must move away from dependence on oil revenue to overcome Western sanctions that have slowed the economy and disrupted foreign trade.

More from Associated Press

 

Companies

Intercontinental Hotels Group has said Saudi Arabia and the UAE are two markets representing the largest opportunity for growth in the Middle East in 2013.

More from AME Info

 

Lebanon’s craft beer brand, 961, has begun exporting to the US market.

More from The Daily Star

 

The number of passengers using Rafik Hariri International Airport increased 5 percent in 2012, said the Directorate of Civil Aviation on Wednesday, adding that growth came despite a sharp decline in transit flights.

More from The Daily Star

January 17, 2013 0 comments
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Morning briefing: 16 Jan 2013

by Executive Staff January 16, 2013
written by Executive Staff

Syria has started to allow private firms to import fuel and plans to eliminate all tariffs on many basic commodities as it seeks to cope with shortages, soaring prices and public discontent in the midst of a civil war.

More from Reuters

 

The number of real estate sales in Lebanon plunged in 2012 but the total value of transactions grew by 3.8 percent, statistics published by the Directorate of Land Registry showed.

More from The Daily Star

 

Hundreds of Palestinian government workers protested outside their prime minister's office on Tuesday saying they had not received a full salary in almost three months amid a deepening financial crisis.

More from The Daily Star

 

The central bank of Egypt says the government has accepted the resignation of its deputy governor, less than a week after her boss said that he was quitting.

More from Reuters

 

Oman's government has asked its departments to review policies on hiring of foreign workers, in a sign that the sultanate, like some other Gulf states, may try to shift more jobs from expatriates to its own citizens.

More from Arabian Business

 

French President Francois Hollande discussed the possibility of the UAE buying Rafale fighter jets during his visit to the Gulf country and said a deal hinged on price.

More from Reuters

 

Companies

Shares in Dubai's Emaar Properties may rise on a report the developer is planning to spin off its malls unit and Turkish business, but the company said it does not have immediate plans for this.

More from Reuters

 

Dubai-based property lender Amlak Finance is in talks with creditors to restructure debts of around AED7bn (US$1.9bn), in the latest attempt to resurrect a victim of Dubai's property crash.

More from Reuters

 

Saudi Arabia's telecoms regulator has a set a May 4 deadline for companies to submit applications for three mobile virtual network operator (MVNO) licences in the kingdom.

More from Arabian Business

 

 

January 16, 2013 0 comments
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Economics & Policy

The digitization boom

by David Tusa, Bahjat el-Darwiche & Hilal Halaoui January 15, 2013
written by David Tusa, Bahjat el-Darwiche & Hilal Halaoui

The telecommunications sector in the Middle East continues to experience change and the challenges of growth on levels not seen in most other industries. During 2012, consumers, businesses and governments embraced fixed data and mobile broadband in what appeared to be the unstoppable rise of digital technologies.

Our term for this mass adoption, and the transformation of lives, companies and administrations, is “digitization” and this year more than ever, we have seen this term coming to the fore. It is not so much a wave of new technology as a revolutionary momentum permeating the economy; for society, digitization is changing how we connect and how we work. Providing digital and digitized services is the growth business of tomorrow. 

The Middle East’s telecommunications operators have two fundamental assets that put them in ideal positions to benefit from the digital boom: they have the networks and the customers. Yet, we have seen that they have found it difficult to monetize the growth in network traffic and capitalize on consumers’ increased willingness to spend via mobile applications. Operators continue to suffer from the ever-accelerating shift in value toward “over-the-top” players, such as Internet groups and device makers that use others’ networks to sell their products and services. 

To handle these challenges, and be able to take advantage of digitization, we believe telecom operators need to continue to restructure, seeking to build new and powerful capabilities. We recommend that operators pick one — or several — new operating models and then systematically acquire the capabilities required to succeed, with innovation a “top of the list” priority for all. Innovation must unearth and bring to life the technologies needed to create the truly ubiquitous mobile broadband network/ecosystem combinations that will drive the industry forward. 

Restructuring for growth 

To position themselves for future growth, we advocate that telecom players in the region should reconsider their focus and operating models from a fundamental strategy perspective, paying attention to change in three categories: defending the core; expanding into adjacencies; and pursuing coherence and scale.

As the first rule under this approach, a telecom operator needs to nurture its operational “core” to the point that it can thrive as an organic growth machine, driving revenues and profits. The key words here are efficient and lean. A highly focused core business can help an operator tailor offerings to chosen segments using sophisticated customer analytics and profitable pricing schemes, while giving target customers a user experience that uncompromisingly fulfills their expectations.

Building on this, telecom operators must continue to seek opportunities in adjacent sectors. This requires an ability to develop suitable innovative products and services, which many operators continue to find challenging. 

One approach gaining currency is to outsource innovation, using incubators to focus investment in startups and new technologies. To cite a regional example, Vodafone Egypt’s “Vodafone Ventures” fund concentrates on small firms that work on Internet and mobile projects, alongside an incubator called “Xone” that will help startups with cutting edge telecom technology, financial, legal and personnel-related support.

Activities along these lines should aim for coherence and scale: Coherence — in that operators should end up with an optimal portfolio of products and services. Scale — in that these new products and services make a definable and noticeable difference to the top and bottom lines.  

Choosing the model

Beyond sharpening of focuses, the need for restructuring at telecom operators also extends to their business models. We see four different approaches that operators can select to get themselves in shape for the digital future, with the option to combine models as needed: network guarantor, business enabler, experience creator and the global multimarketer.

The network guarantor provides its network infrastructure and related services to retail and business customers. While operating as cost-effectively as possible, the network guarantor delivers high quality, reliable and smoothly integrated platforms and applications to its customers. In the past the network provision approach appeared staid and reminiscent of the “dumb pipes” model. We see this revised version of the network guarantor, however, thrive by looking after businesses, who are very demanding customers and need this essential service but are tired of overloaded networks.

 

The business enabler sells telecom network services to clients so that they can capture the benefits of digitization. The offerings of the business enabler include reliable virtual networking, cloud computing and other integrated services and applications.

We see operators wishing to become experience creators, providing their customers with an attractive combination of targeted applications and content, with the goal of giving them the best possible user experience. Services might include e-wallets (allowing customers to use smartphones to pay for goods and services), personalized information apps and access to music, video clips and games. 

The global multimarketer model focuses on the opportunity to expand beyond home markets and into multiple segments and markets, creating value for operators by combining the other three models. For large operators in multiple geographies this means providing their many customers with unique digital identities and the broadest possible range of digital services.

Building the right capabilities

Once Middle Eastern telecom operators have started restructuring and decide on the best model, or combination of models, the next broad agenda step is to build the capabilities that fit the model. 

The growing intricacy of the telecom sector and the increasing pace of digitization are reflected in the five, sometimes overlapping, key capabilities: enhanced customer analytics, customer experience management, digital enablement, strategic partner management and yield management.

Operators will need most, if not all of these capabilities. Certainly the success of all four business models shown above depends on enhanced customer analytics. Firms have to be able to gather and analyze data about customers and then use it to create just the right mix of price and services for each customer segment. They also have to determine profitability over the entire customer lifecycle.

Customer experience management is a vital capability for most operators, particularly those using the experience creator and global multimarketer models. This capability allows them to create innovative products and services that attract and retain customers, and to manage a complete portfolio. However, operators that become network guarantors do not have to build this capability.

Digital enablement is the third of the capabilities that operators can choose. Companies with this capability can turn their internal services and processes, such as billing, authentication and identification, and location-based services, into products they can then offer to business customers — customers who can resell these services to others. This capability is especially important for operators using the business enabler model.  

The importance of adjacent sectors is forcing companies to partner with others in the broader digital space, which demands a strategic partner management capability. Partnerships provide market footprint, experience or services portfolios, and they are particularly important for fostering innovation. 

Managing partnerships might sound like a capability operators already have. In practice, however, handling of deals that involve collaborative relationships can be challenging, because they differ substantially from existing partnership models and contractual relationships.

Finally, the yield management capability allows operators to understand the nature of their assets and to manage them optimally. This is vital if firms are to create appropriate cost structures and liberate resources for investment in their chosen operating models.

Each set of capabilities, just like each operating model, comes with its own challenges. Telecom operators are in for a demanding few years, but they have little choice but to restructure and transform if they are to prosper in the unrelenting digital revolution.

 

David Tusa, Bahjat el-Darwiche and Hilal Halaoui are partners at Booz & Company

January 15, 2013 0 comments
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Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

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