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Corporate Social ResponsibilitySpecial Report

Social responsibility in a polarized society

by Khalil Gebara September 20, 2008
written by Khalil Gebara

Governments have specific functions: they are supposed to preserve and ensure law and order, properly represent the interests of their countries — both nationally as well as internationally — and most importantly, provide public goods and services to their people. One of the results of the different waves of globalization in the past decades is the outsourcing of government functions to different national, regional and international actors. Today, international peacekeepers are stepping in when a government fails to maintain its monopoly on the use of force. International judges are now capable of prosecuting national politicians for their abuse of power. After decades of expanding their public sectors and being the main economic agents, governments have transferred the responsibility of the provision of public goods to the private sector and assumed a more indirect regulatory or administrative role.

Public accountability occurs when during elections the people make their politicians accountable for their performance regarding the quality of service delivery such as education, health, public infrastructure and even the creation of job opportunities and ensuring reasonable economic performance. The privatization of the provision of public goods, in many countries, left private sector companies responsible for the quality of service delivery and restricted the role of governments to an oversight or regulatory one. As a result, this shift in responsibility from governments to corporations forced the latter to commit to a certain ethical corporate conduct. At the same time, corporations became aware that they are partners in development; hence they also became responsible for integrating business objectives with social development dilemmas.

In other words, Corporate Social Responsibility (CSR) is the product of the upgrade in profile and responsibilities of companies, particularly multinational ones, which set out to prove that good capitalism does indeed exist and business and sustainable development can be reconciled.

If the corporate responsibility movement is an attempt to ensure that businesses are essentially linked to the community and positive business and communal relations can be successfully developed, then this movement in Lebanon faces serious structural obstacles. After all, Lebanon is a confessional country whose society is highly divided. The confessional nature of the Lebanese state distorted the forms of national association and prevented the development of a unified national identity, which subsequently comes second to sectarian and family interests. Any identity, however, based either on socio-economic factors or ideology can be easily overridden by primordial identities. In other words, in Lebanon there are many communities and most of these communities do not represent socio-economic interests but rather sectarian ones. So, if corporate responsibility aims at strengthening the business communal relations, then in Lebanon the challenge is to identify which community, or communities, corporate responsibility should target.

The structure of the Lebanese private sector, dominated by small and medium-size enterprises (SMEs), most of which are family-owned, is yet another obstacle for improving corporate responsibility. Due to their size and spheres of influence SMEs have limited capacity to invest in corporate social responsibility and implement modern corporate governance principles. At the same time, SMEs are localized and even if they have better understanding of the local cultural context, they might risk being dragged into the mud of Lebanese communal divisions and competition between different communities. The complex structural make-up of Lebanese society therefore negates any benefit from implementing CSR. 

Another obstacle towards improving corporate responsibility in Lebanon is that the separation of the public and private spheres is impossible. Politicians in Lebanon are often businessmen at the same time. Historically, the Lebanese political elites have been composed of landlords, bankers, merchants, representatives of traditional families and professionals (mainly lawyers). This class has enjoyed access to state resources, to private and commercial financing and has been occupying seats in the legislative, executive and judiciary institutions. Perhaps there is no better example to illustrate this then to look back at the private sector contribution to the reconstruction of bridges and infrastructure that were destroyed during the 2006 Israeli war on Lebanon. Several businessmen committed to the reconstruction of bridges. However, it is important to note that most of these projects coincided with those businessmen’s regions of either influence or at least interests.

Any discussion about the importance of strengthening the corporate social responsibility movement should be synchronized with the other campaigns that aim to improve accountability, transparency and good governance in Lebanon. Corporate responsibility functions better in an environment where a strong legal system prevails and oversight institutions, protected by a democratic electoral law that has a clear ceiling on campaign spending, are fully developed. Proponents of CSR in Lebanon should also lobby to make the Lebanese economy more competitive by adopting anti-trust legislation, ensuring consumer protection, modernizing the tax system and enforcing conflict of interest regulations. Finally, and perhaps most importantly, the campaign to promote CSR should not disregard Lebanese civil society organizations’ initiatives to strengthen citizenship and reinforce social cohesion.

Dr. Khalil Gebara is the Co-Executive Director of the Lebanese Transparency Association (LTA)

September 20, 2008 0 comments
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Corporate Social ResponsibilitySpecial Report

Saraya’s guide for CSR success

by Ali Kolaghassi September 20, 2008
written by Ali Kolaghassi

Many companies have turned to Corporate Social Responsibility (CSR) programs as a means to try to mitigate what is increasingly accepted as a set of global issues with local impact. This approach is gaining ground in the West, with NGOs and other non-profit organizations taking the lead on raising awareness about CSR. Moreover, private sector companies are starting to genuinely embrace CSR, beyond the PR rhetoric, simply because it makes good business sense. Research shows that companies worldwide are starting to implement CSR voluntarily for two reasons:

 • Commercial arguments (competitive edge through brand and reputation protection, business sustainability, etc.)  

 • Moral arguments (contributing to resolving global problems, e.g. carbon footprint reduction, contributing to local communities, etc.)

Closer to home, some companies in the Middle East have started to apply CSR. Still, the evolution of CSR faces important challenges:

 • External drivers such as legislation that drove early CSR in the US are slow to come about in the MENA region

 • Internally, many companies either misuse CSR (“CSR is a great PR tool!”) or think “CSR is simply philanthropy.” In many cases it is viewed as an unnecessary expense.

At Saraya, we view CSR as an investment in the sustainability of our business as well as sustainability of the CSR initiatives we implement. The challenge lies in trying to strike a balance between society’s needs on one hand, and on the other hand what private sector companies can offer while remaining competitive when delivering CSR initiatives to a range of stakeholders. Our approach has been extremely practical and was based on three guiding principles:

1. Ensure top management championing

Not only is CSR a new concept in the Middle East, but the impact of the changes it brings to a corporate environment ranges from adopting good corporate governance to the transformation of individual employees’ behavior. Best demonstrated practices have proven that managing change cannot succeed without unwavering senior management support.

Saraya’s CSR department benefits from the support of the entire senior management team and our CSR manager reports directly to the Managing Director of our management arm (the Saraya Development Group), to ensure effectiveness.

2. Understand, prioritize and balance your stakeholders’ needs

When we started to develop our CSR initiatives, we tended to focus on the communities in the cities in which we operate. We have since redirected our CSR efforts to ensure that we are addressing the needs of a broader set of stakeholders.

One group that often gets neglected by CSR programs is a company’s internal set of stakeholders (the employees), and that is where a lot of our effort has been focused with the help of our HR department. Other internally-focused initiatives include corporate governance systems, safety programs, business continuity, etc.

Part of the balancing act mentioned earlier also involves keeping a close eye on the bottom line. CSR initiatives could easily cost millions of dollars, and as a private, for-profit company, we need to ensure that the financial objectives set by our shareholders are met.

It has been our experience that the best approach to balance the needs of multiple stakeholders and get as close to the Pareto frontier between society’s needs and our company’s needs is to define a clear CSR strategy that is fully aligned with the company’s vision and mission and then to diligently implement that strategy.

3. Leverage your core competencies in delivering CSR programs

Finally, Saraya strives to only take on CSR initiatives that can leverage our core capabilities and strengths. It is our belief that for a CSR initiative to be truly credible, it needs to leverage our company’s unique internal capabilities. Examples range from leveraging our construction management expertise when redesigning schools in Aqaba, to sponsoring and supporting students with their tourism and hospitality studies. 

We expect our CSR program to continue to grow in parallel with Saraya’s growth. This will enable us to take on increasingly ambitious CSR programs that will allow us to contribute more broadly and more effectively to our local communities in particular and the planet in general.

Ali Kolaghassi is vice-chairman and CEO of Saraya Holdings

September 20, 2008 0 comments
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Corporate Social ResponsibilitySpecial Report

Building morals and ethics into the modern corporate structure

by Dima Jamali September 20, 2008
written by Dima Jamali

Modern organizations are facing rising pressures to be socially responsible and sensitive to all stakeholders’ needs. The expanded global reach and influence of corporations coupled with rising governance failures, particularly in developing countries, have brought the concept of corporate social responsibility (CSR) center stage. The traditional focus in the CSR debate has been on the private sector, shedding light on its pivotal role and responsibility in leading the CSR movement. Nevertheless, in view of the immense complexity and magnitude of challenges in today’s global environment, promoting social development surpasses the sole responsibility of private corporations acting alone. In fact, even when corporate-led CSR initiatives are truly making progress in promoting development, there will still be gaps to be filled by other community actors. Thus a broader approach to CSR is needed, capitalizing on the active involvement, leveraging of resources and collaboration among four key actors namely the private sector, core governance institutions, the non-governmental sector, and the scientific and research community. This calls for a new definition and understanding of roles, boundaries and responsibilities of different community actors, and the exploration of innovative collaborative modes of dialogue and interaction among them for broader and deeper CSR impact.

Main issues

Corporations today are playing an increasingly influential role. The globalization process has allowed them to increase their reach and find new opportunities, but it has also created many major challenges, through magnifying the scope of their social, economic, and environmental impact. Competitive pressures, unfamiliar risks and growing social expectations are creating all kinds of new leadership challenges. The expansion of the global reach of the private sector has been coupled with increasing expectations of improved corporate conduct. The globalization process has further led to the exposition of national and global governance gaps, for which progressive companies are increasingly expected to compensate. All these drivers have undermined the proposition that the success of corporations hinges on generating economic profits alone. A more holistic view and understanding of value creation prevails today, with companies focusing on long-term CSR strategies as potential solutions for challenges faced at different levels.

It is increasingly accepted that the rising societal and environmental concerns and responsibilities of today cannot be tackled by the private sector — or anyone else — acting alone. As different community parties are inextricably linked to each other, unilateral CSR initiatives would only reflect one-sided efforts and would mostly result in fragmented low-impact activities and interventions. Sustainable development necessarily entails that new governance and business models are set and innovative patterns of dialogue and collaboration explored. CSR should gradually evolve from being conceived as a “business challenge” or problem, to extend to an ever-changing system of relationships and obligations among various key social actors, including the private sector, core governance institutions, the non-governmental sector and the scientific community through mobilizing and consolidating their respective resources and competencies.

The private sector

The role of business in society today has changed significantly and we have come a long way from the era of Milton Friedman, who considered that the one and only responsibility of a business is to “use its resources and engage in activities designed to increase profits so long as it stays within the rules of the game.” The rules of the game seem to have changed and corporations are faced with changing expectations with respect to their responsibilities. The business sector has the potential and the leverage to actively play a leadership role in addressing this paradigm shift and to be the ‘game-changer’ in the CSR movement. This role will necessarily entail a number of structural, operational, and cultural adjustments, changes that are often accompanied by various and sometimes significant costs. The private sector faces in this respect the challenge of evolving beyond a legitimacy driven, public relations or philanthropic CSR approach to a more integrated and strategic approach aligned with core values, competencies, and long-term strategic objectives. This entails moving from reactivity to pro-activity in way of taking the lead and initiative on various CSR activities and finding ways to link them strategically to core competence. It also entails the upholding at all times of a critical mass of core values revolving around integrity and accountability in guiding all CSR activities and stakeholder relationships. The private sector thus needs to sustain its key entrepreneurial and innovative role in leading the CSR movement while gradually anchoring a more institutionalized and systematic orientation.

The role of governments

The state or government is the entity that should take on the responsibility of protecting the public interest at large and ensuring the realization of societal welfare. Nevertheless, trends like globalization have affected state regulation, rendering it more problematic and less centered than before. While it is encouraging that an increasing number of businesses are beginning to voluntarily embrace CSR, it is nevertheless troubling that the business case for CSR is increasingly founded on the diminishing active roles of governments. Governments have every interest in reintegrating themselves into the CSR debate, with their roles lying in the creation of an enabling environment where CSR can mature and flourish and aligning the outcomes of business activity to public policy goals. The government can thus set the overall framework for corporate social engagement, through the promotion of public sector goals and priorities and associated principles relating to respect of human rights, alleviation of corruption, private property rights, and fiscal and market incentives. Besides attending to traditional governance gaps, governments can also catalyze CSR through gentle pressure and soft regulation. The concept of soft regulation as a complement to CSR has gained support across various European governments. The UK was quick to realize that direct regulation may be counterproductive in relation to CSR, adopting instead the concept of ‘alternative to state regulation’ as comprising “all arrangements that stop short of direct government regulation enforced through the courts.” Governments should thus play a more active role in shaping the CSR agenda through a strategy of soft regulation, coupled with the deployment of awards, funding and fiscal incentives.

Non-governmental organizations

While government involvement in the current global marketplace has diminished in recent years, the 1990s witnessed the heightened interest and engagement of civil society in CSR. Various NGOs and their networks are attracted to numerous issues including child labor, sweatshops, fair trade, poor communities, toxic chemicals, oil pollution and tropical deforestation. NGOs today have gained visibility and learned to exhibit a more favorable inclination in pursuit of CSR — specifically, they have been more willing to collaborate with businesses in pursuit of common goals. NGOs can capitalize on a distinctive set of attributes in influencing companies to act with socially responsible behavior. Their adaptability, flexibility, access to information and independence allow them to identify community needs and gaps and act as intermediaries among different social groups to institutionalize change for sustainable development. While it is generally accepted that business firms are differentiated by their managerial efficiency, technical expertise, creativity, dynamism and access to finance, NGOs have expertise and knowledge in what is needed to be done in the field and are better able to reach the impoverished. Through successful collaboration, these two groups can complement each other and better allocate resources for the common good. NGOs fill an important gap in relation to CSR and their nascent interest in CSR needs to be leveraged, reinvigorated and sustained.

The scientific and research community

As new business models and management skills are needed today to help companies respond to bottom line challenges, new demands have been placed on the scientific and research community. There is a growing need for the research community to play a more direct and involved role in the field of CSR to produce and disseminate relevant knowledge. This entails remolding content and delivery and ensuring that programs are tailored to current societal trends and needs. Sustainability concepts thus need to be integrated into business education to reflect the real challenges and strategic decisions facing business managers on a daily basis. In this sense, the scientific and research community has a pivotal role to play in laying a basic ‘cognitive roadmap’, or the ‘infrastructure for CSR’, improving the supply of knowledge, skills, insights and guidelines, while also bridging the gap between the various actors, and mobilizing fruitful interactions. In its function as a neutral and credible actor, the scientific and research community indeed has the vital capacity to act as a link or communications circuit between stakeholders and alleviating the barriers that have traditionally alienated the various actors, as well as reinforcing interactions among them in pursuit of an active and constructive CSR discourse. The research community will thus have to rise to the challenge through the systematic compilation and dissemination of relevant knowledge and the integration of CSR into mainstream business education, but also in terms of liaising actors, facilitating debate, dialogue, exchange, communication and a deeper exploration and wider promotion of CSR-related issues.

The road ahead

In view of the immense diversity and complexity of the CSR landscape at the turn of the 21st century and the current fragmentation of efforts and resources, there is a growing appreciation globally of the need for collaboration. A systemic approach to CSR is indeed likely to leverage opportunities, resources, competencies and networks, supporting in turn the scaling-up of CSR activities while broadening and deepening their impact. This need is even more acute in the context of developing countries in view of the complexity and interdependence of challenges, defying easy solutions and ready consensus and requiring more innovative interactions and interventions. A more systemic approach is thus likely to go a long way in taking CSR deeper and further in the context of Lebanon and the Middle East more broadly. This will require from each actor serious consideration of CSR coupled with a positive propensity to assume responsibility while initiating change in orientation. Beyond this, it will also necessitate that, as informed and sophisticated citizens, we all do our fair share in encouraging and demanding a proactive responsible orientation from our core societal actors and institutions.

Dr. Dima Jamali is Associate Professor of Management at the American University of Beirut.

September 20, 2008 0 comments
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Corporate Social ResponsibilitySpecial Report

Responsible business

by Executive Staff September 20, 2008
written by Executive Staff

The importance of Corporate Social Responsibility (CSR) in the Levant is on the rise and can no longer be ignored, and as of now, Executive is making CSR its business. Stimulating organizations to think that it is possible for corporate values to be aligned with stakeholder expectations in a way that is socially, environmentally, and economically sustainable is a major challenge. But, according to Professor Dr. Thomas Beschorner, professor at Montreal University and director of the internet platform CSR NEWS, “Ethical values and economic advantages can coincide.” The corporate world in our region is just starting to see how such a combination is actually possible. While the corporate sector realizes the possible benefits of this dichotomy, civil society must as well see that there is no harm in seeking financial gains when looking into the ‘do good’ business. Beschorner went on to say that, “there is nothing wrong with seeking an appropriate synthesis of microeconomic logic and social values,” and cautiously noted, “[h]owever, corporate profit seeking cannot be the ‘ultima ratio’.” Also, getting civil society to morph their perspectives on the private sector players as mere money trees is a daunting task.

Surpassing the general idea of charity and philanthropy, CSR targets consumers. The latter are becoming increasingly aware about the companies they are purchasing from, and are thus major drivers of CSR — not just in the Levant, but all around the globe. Overall, CSR in the Levant is nowhere near its Western counterparts, but it is definitely becoming a hot topic throughout the region.

Undeniably, with such a high number of NGOs, civil society organizations (CSOs), and non-profit organizations (NPOs), the Levant is an area that has always been in need of aid. Poverty, illiteracy, health issues, political instability, lack of infrastructure, etc. are all common problems shared by the countries that make up the Levant and need to be addressed. With big multinationals seeking to fuse themselves into their new communities throughout the Levant, small local companies hoping to widen their operations, and civil society crying out for funds, CSR is the ideal tool to bring all players together to work towards a common goal. By partnering up via CSR, both the corporate world and civil sector can secure innumerable benefits.

Most importantly, there is a dire need for regional awareness. It is quite rare — in this region — to find a general consensus of what CSR really means, as most players do not seem to have a concrete understanding of Corporate Social Responsibility. Also, the region lacks in-depth research and statistics on the presence and progress of CSR in the Middle East. Although findings indicate that CSR still has a long way to go, it is starting to gain momentum in the Levant, and Executive is making its point loud and clear. As history has proven, the squeaky wheel gets the grease; hopefully all this CSR noise will force the region to stop observing and start acting, responsibly.

September 20, 2008 0 comments
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North Africa

Building faster than inflation

by Executive Staff September 20, 2008
written by Executive Staff

Investments in infrastructure, housing and tourism are building blocks essential to Morocco’s future: they promote long-term economic growth, create a positive image of the kingdom and seduce foreign investors. But recent spikes in the costs of construction materials have many worried that the breakneck speed of development could soon prove unsustainable, as demand outpaces supply.

Bull market in construction sector

Construction in Morocco is entering its most bullish phase ever, with the country launching touristic accommodations, luxury real estate, infrastructural projects and social housing developments in numerous regions. In the past three years, the North African kingdom has emerged as a real estate investment destination. The government, investing heavily in this image, is financing large-scale building projects in various sectors to raise infrastructure to international standards, increase tourism, foreign investment and resolve the shortage of low-income housing.

The government’s Plan Azur is part of the strategic national development plan, Vision 2010, to increase tourism to 10 million annual visitors by the end of the decade. Plan Azur outlines the development of large-scale luxury resorts in six coastal regions, in partnership with major developers in the UAE and elsewhere. The six resorts, all currently in construction, will add 111,000 beds to the kingdom’s tourism capacity and create 200,000 direct jobs, according to government figures. European and Gulf investors are playing an important role here and foreign real estate developers, particularly the Spanish company Fadesa, and Gulf investors like Dubai Holding and Emaar, have signed investment conventions with the government for a total of $9 billion over the next decade.

As it breaks ground on high-end accommodations for Moroccan elites and tourists, the government is also investing in less lucrative but sorely needed housing for the country’s poor, who make up 17-20% of the population. Social housing construction increased from 113,000 units in 2005 to 115,000 units in 2006. The Minister of Housing and Urbanization aims to increase yearly construction of housing units to 150,000 by 2009, and to eliminate all slums by 2012. Rapid urbanization has made providing low-income housing a major priority: 55% of Morocco’s population currently resides in urban areas, and this number is increasing each year. The housing shortage has created an urban blight of sprawling shantytowns in each major city, which have proven a hothouse for Islamist extremism in recent years.

The third national development strategy affecting the construction is infrastructure. New roads, ports, technological facilities and airports are preconditions for achieving ambitious tourism goals and a more favorable business climate. Alongside high-end real estate and social housing developments, infrastructural improvements are helping the construction boom. The highly anticipated TangierMed Port, strategically situated on the Straits of Gibraltar, is currently adding a third and fourth container platform to the two already in operation. Airports are being built to optimize the Open Skies Agreement, which will link Morocco to Europe’s network of budget airlines and routes. Preparations for the arrival of the TGV and train station renovations add another aspect to the large-scale public works development.

Price hikes: a necessary evil?

Solid economic growth and modernizing projects are having both positive and negative effects on Morocco’s construction sector. On the one hand, strong demand and burgeoning real estate values are providing a solid platform for continued growth. However, with demand at an all-time high, construction materials are selling for higher and higher prices, pushing up the costs of development projects and leading to lengthy delays. Spikes in the prices of essential materials like cement, steel, wood and aluminum could cast a dark shadow over the kingdom’s sunny prospects.

Morocco’s leading construction company in terms of volume, turnover and number of employees is SGTM Construction. The company is delivering technically advanced work on some of Morocco’s most sophisticated projects, like the TangierMed Port, airports and Plan Azur resorts. The government supplies 90% of SGTM’s contracts. “Morocco is going in a very good direction for bringing the whole country up to speed,” said Hamza Kabbaj, president of SGTM. “A lot of people think we’re moving too fast. I think it’s the only way to take the challenge. You have to deliver, you have to give people roads, airports, bridges and ports in order to be able to do business and have investors come in and establish companies. Yes, it will cost money, it will be challenging, it will cost a lot of trouble sometimes, but we have to go through that in order to establish a good base and a good infrastructure for Morocco to be able to meet the challenge.”

In part, local builders blame an international economic downturn for the elevated prices of building materials. Record oil prices, rising freight overhead costs, and elevated demand are driving up costs everywhere. Booming cities like Dubai and Singapore have recently reported record highs on building materials, in particular since June 2008. Malaysia, Indonesia, and Burma all recently imposed restrictions on log-cutting, driving up the cost of wood. Developing economies in Asia, the Middle East, and South America are experiencing construction booms and global demand is at an all-time high.

High demand, local profiteering

Some builders are expressing concern that local conditions in the Moroccan construction sector are pushing prices up even higher. For instance, one construction executive attributed high prices to market manipulation among local cement and steel providers. Public-owned Sonasid, an affiliate of Arcelor/Mittal, the largest steel producer in the world, furnishes Morocco’s construction-ready steel. Builders report an increase of 25% in the price of steel, the main component used in building, since the beginning of 2008.

Importing steel ready for construction involves 16% customs tax, 3% handling rate, and transport costs. Sonasid imports raw steel and transforms it into construction-ready steel, maintaining its stronghold on the market by adjusting prices to remain just slightly below fluctuating international rates, ensuring its dominance of local steel supply. “They’re smart enough to position their price always just a little lower than international price plus the customs taxes so you know you definitely end up buying from them,” the executive said.

As for cement, Morocco has one of the highest prices in the world. Whereas in Egypt a ton of cement costs $65, in Morocco it sells for as much as $100. This is partially related to the high local cost of the energy required to transform limestone into cement. But as demand reaches unprecedented levels, some builders are accusing the cement industry of price fixing. Demand for cement in Morocco is rising by an astonishing 10-12% per year, by one builder’s estimation, and the Minister of Housing reports that cement consumption augmented by 50% between 2002 and 2007.

The CEO of one leading Casa-

blanca construction company, speaking on condition of anonymity, said, “The big cement producers all have the same prices. There’s a very strong association of cement producers who sit together and say ok, the price now is this much, and next month, it will be that much. There is no competition.” This is expected to change, however, as private investors plan to enter the market over the next few years, increasing competition.

High demand has also led to increased delays in the delivery of wood, which comes to Morocco mostly from Finland, Austria, and Romania. In 2007, companies expected a delay of two months for the delivery of wood. They are now waiting as long as ten months. Lower grade wood, particularly plywood, is available from China and Brazil. The price of wood has been increasing at 10-15% a year for the past three years, according to industry insiders.

Poorly trained personnel and an insufficient local supply of qualified technicians, engineers, and builders are also driving up costs in the construction sector. Price inflation is hitting as the small number of qualified, professional construction workers take advantage of increasing demand to ask for higher salaries and better working conditions. International construction companies with designs to soak up some of the country’s excess demand are wooing workers away from local companies with higher wages and incentives.

Over the past two years, companies from China, Turkey, and Europe have been setting up operations and competing for Morocco’s shallow pool of qualified construction workers, technicians, and engineers. “Morocco is in full expansion mode, and building is booming,” said Claude Larrousse, CEO of Groupe Abritez-Vous Chez Nous, a French company that develops and outfits high-tech tents and exterior covers. “But the problem we’re seeing today, and which will impact cost, is with workers who are increasingly hard to find and less qualified.” Renault even plans to bring in Romanian workers to provide labor for the company’s factory in the Tangier Free Trade Zone. Morocco must provide technical training in the construction and public works sector to ensure a skilled workforce that will benefit from new job creation in the sector.

Economic impact

The building sector is not the only victim of accelerating costs. Rising prices for oil, food and other primary products on the domestic and international markets have generated widespread social unrest in Morocco, with recent violent protests taking place in the southern Sidi Ifni region and the northern town of Sefrou.

Luxury real estate projects are often announced by long panels cordoning off the construction site, portraying elegant European tourists lounging poolside in front of Mediterranean mansions. These wall-sized advertisements seem unjust to inhabitants of the garbage-lined slums that ring these construction sites, and which will certainly be torn down by the time the development is finished. And while social housing projects are moving ahead, their construction generally proceeds at a much slower pace and with less efficiency than foreign-managed projects or those earmarked by the government as part of the Vision 2010 strategy.

Some politicians see higher taxes on developments as a means for a fairer distribution of wealth. Developers fear that such measures could slow down the construction sector and impede economic growth. A heated debate is brewing between Prime Minister Abbas El Fassi’s government and developers, who claim the building sector has been harmfully affected by new laws and regulations, a shortfall in property supply and conflicts with the administration.

The passage of the 2008 Finance Law imposed a 15% corporate tax on developers, which will rise to 30% in 2009. The Finance Law also raises the VAT on sale prices from 14% to 20%. The National Federation of Property Developers (FNPI) responded to the law’s passage by vowing to fight the VAT increase, demanding the government preserve tax breaks for council housing projects guaranteed under the 2000 Finance Act.

In a press statement, Housing Minister Taofiq Hijira said that “the state has to make significant expenditure due to the current situation, so its time for big property developers to adhere to this tax reform.” With political groups struggling to lower the VAT on basic products for a population suffering from rising prices on primary goods, the government risks heightened social unrest if it sacrifices taxing luxury developments. On the other hand, the vitality of the construction sector must be maintained for national strategy plans like Vision 2010 to be carried out and guarantee economic growth.

Whatever the outcome of the tax battle, the government needs to consider certain measures to safeguard the construction sector and protect local builders from price inflation and foreign competition. Training programs and institutes for construction-related jobs are badly needed to bring the country’s human resources potential up to speed with the sector’s demand for skilled labor. Regulation of the domestic steel and cement industries would eliminate two significant local causes of inflation, leaving the country better equipped to deal with the unusual augmentation of prices on the international market.

While rising prices are a concern for the building industry, builders and investors remain overwhelmingly optimistic about Morocco’s future prospects. Hamza Kabbaj says there is still a margin for prices to increase without threatening development’s profitability. “If we build for higher prices, they’re going to have to sell for higher prices, and this is compounded by rising land prices.

“Real estate has been going up so much in the last three years that developers and promoters, having bought expensive land, are now buying expensive construction, and so will have to sell expensive houses, buildings, and apartments. And this may be a problem for people that used to find Morocco to be a bargain. But prices are still much lower than in Europe, which gives Morocco a very strong position in the future real estate market.”       

September 20, 2008 0 comments
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North Africa

Foundations for modernity

by Executive Staff September 20, 2008
written by Executive Staff

In recent years, Algeria has rebuilt its economy from the ground up. Despite various limitations, this North African oil-supplying country is striving to reach the maturity it needs to harness its potential as a regional economic power. To this effect, a panoply of reforms in various sectors is being established.

Determined to make the most of this particularly bright spell in the Algerian economy, President Bouteflika’s administration, endowed with liquid reserves of nearly $126 billion thanks to oil profits, has fast-tracked the realization of close to  100 major projects. Public works have been a cornerstone of the Algerian government’s policy and figured prominently in the presidential campaigns in 1999 and 2004. The president and his administration are supporting diverse infrastructural projects that are capable of responding to the challenges of economic imperatives, as well as respond to the needs of the population.

New cities, like Sidi Abdellah to the west of Algiers and Boughezoul in the Djelf province, trains, metros, tramways, airports, desalination plants, an ambitious East-West autoroute, dams — the list of large-scale public works launched almost simultaneously stretches on and on. Even religious projects, such as the construction of the great mosque of Algiers, are being encouraged by Bouteflika. According to the developers, the Algiers mosque will be the third-largest mosque in the world, after those in Medina and Mecca. Finally, the Algerian president has committed to building one million social housing units by 2009, which is, perhaps not coincidentally, an election year.

Emphasis on infrastructure

These great public works projects form part of the five-year plan launched by the administration in 2004. With a budget of $155 billion, the program has earmarked infrastructural projects for 40% of the budget. As for foreign investment, international operators from various regions are rubbing shoulders in the capital city, and for good reason: the market is huge and shows signs of a promising future. “There are immense markets, and so much to do,” said one ex-minister. Furthermore, projects like the East-West highway will have available financing of up to $13.5 billion. “The highway will definitely develop local wealth,” said Public Works Minister Amar Ghoul during a press conference in which he also announced the creation of no fewer than 150,000 permanent jobs for various frameworks of the public works projects.

The country is also generously funding housing development and has allotted $9 billion to a program for building one million social housing units. But as delays are reported, citizens wonder if the government will manage to achieve goals such as these by the rapidly approaching end of the five-year plan. Up until now, only 60% of the housing unit construction targets have been met.

One important victory that has Algerians celebrating is that in the battle for water. The Hamma Water Desalination Facility will use Reverse Osmosis (RO) desalination technology to provide potable water to more than one million people in the capital city. Ranked the largest desalination plant in Africa, the station was conceived on a foundation of latest-generation technology. RO desalination techniques are more energy efficient and cost-effective for poorer nations, and they have a reduced environmental footprint compared to other desalination techniques.

On the other hand, Bouteflika’s highly-publicized “largest-mosque-in-Africa” project is facing some setbacks, in spite of personal commitment on the part of the president. Many potential builders have proposed models to the president, but not one has been retained. According to a source close to the issue, the president himself has turned down each proposal. “He has decided to personally watch over the choice of the project. This is his wish,” the sources said. The budget for this project, which has not been released, is estimated to be somewhere between $1.3 and $3 billion.

Riding the rails

In the all-important transportation sector, the National Company of Railway Transport (SNTR) has committed itself to the task of gradually renovating its trains, building 17 railroads which will service several provinces throughout the country and are anticipated to be in operation by the end of this year. Construction on the East-West highway is proceeding more or less according to schedule and the Trans-Saharan Highway Project, which was begun in the mid-1970s as the “Road of African Unity” achieved 75% completion in 2007.

Algeria has a significant retard in infrastructural development to make up for. The country’s objective is to responsibly invest its current financial cushion, as 97% of its income derives from the hydrocarbon sector. But lost time and insufficient development could place major stumbling blocks on the path of development, particularly in project management and perpetual bureaucratic struggles. Investments in Algeria have been marred by corruption, bribery, and a lack of transparency. President Bouteflika himself has complained on several occasions of the poor management style of his own, hand-picked ministers and recently admitted that his investment policies had not led to the kind of economic growth he had hoped for.

September 20, 2008 0 comments
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North Africa

Privatization’s progress

by Executive Staff September 20, 2008
written by Executive Staff

The privatization of public enterprises has served as a platform for developing the private sector in Tunisia since the 1980s. Privatization has also been a useful instrument in reinforcing the economy’s efficiency and consolidating its opening onto exterior markets. First launched in 1987, the privatization program has since consistently offered noteworthy opportunities for attracting the interest of foreign investors, including many operations for the sale of assets or stock in the capital of semi-public enterprises, as well as concessions to build highways, produce electricity, desalinate water, treat wastewater and solid waste, etc.

The program’s results have encouraged local authorities, who find themselves with a wider margin for navigating the economic difficulties related to speculation and global market mutations. To the present day, 209 public and semi-public companies have been ceded, bringing the imposing sum of $4.6 billion into the public coffers, according to an official balance sheet, which specified that foreign investment accounted for $4 billion of this amount, or 86.9%. This balance sheet highlighted that 104 public enterprises have been completely privatized and 32 partially ceded, with 11 other companies opening their capital for public investment. The privatization program has principally affected the sectors of tourism, services, commercial, and building materials.

Over the course of 2007 alone, four enterprises were sold and three others were ceded, one of which, the Tunisian Electro-Mechanical Construction Company (SACEM), still being in the course of being finalized.

For 2008, the privatization program comprises seven industrial companies: the National Oil Distribution Company (SNDP), the Tunisian Automobile Industry Company (STIA), the Tunisian Tire Industry Company (STIP), the Tunisian Drilling Company (CTF), the Cement Company of Bizerte (SCB), the Company for Producing and Commercializing Fertilizer (Granuphos) and the Tunisian Chemical Fertilizer Company (STEC). The state also ceded 16% of the capital of Tunisie Telecom to the Emirati Group TCom in 2008.

The liberalizing path

As far as macroeconomic policy is concerned, the Tunisian state appears to have resolved to disengage itself from a near totality of economic activities. Such an initiative forms part of a development strategy to build better economic structures and to redeploy the productive apparatus in such a way that will enhance its competitiveness by international standards. The state still retains final control over the privatization program, on account of the sensitive nature of the sectors in which privatizing companies operate.

The industrial sector has provided the lion’s share of privatizable entities. The Tunisian Automobile Industry Company (STIA), for instance, recently ceded its public holdings which make up 99.99% of its capital. Industry experts feel that privatization is in the best interest of the industrial sector, and predict a remarkable improvement in the performance of this branch of activity.

Another case is that of the National Oil Distribution Company for (SNDP), which opened up 35% of its capital to a strategic investor in the sector. In the services sector, the Bank of Tunisia and the Emirates (BTE) ceded public holdings equal to 38.90% of capital. The agricultural and services sectors are also in the process of partially ceding public shares. The Tunisian-Kuwaiti Bank (BTK) ceded a block of shares worth 60% of capital, of which 30% is in public holdings. The Lakhmes Agricultural Development Company (SODAL) also ceded assets and rents on state-owned land.

Privatization operations are resulting in a higher performance of economic indicators. Sahel Mechanical Workshops (AMS) has enjoyed a remarkable post-privatization success, since Groupe Loukil acquired 79% of public holdings in the company’s capital for the sum of $2.5 million. Furthermore, the first privatization in the air transportation sector shed new light on the growth being generated by this liberalizing economy. The international Turkish operator TAV obtained a concession to run the Monastir airport and to build the airport of Enfidha, with provisions to manage these for forty years. The national treasury is swelling with the initial offering of more than $530 million from the Turkish bid for these airports.

Several recent studies show that the pursuit of privatization has resulted in performance improvement in the quasi-totality of privatized companies, as much on the level of turnover and returns on investment as on the level of jobs creation and employment. The World Bank and International Monetary Fund are recommending that Tunisian authorities accelerate the pace of privatizing operations, which are beginning to reach into strategic and highly competitive activities like transportation, finance and telecommunications.

Continuing the success

The overall success of this privatization strategy, which is notably contributing to the evolution of the financial market, relies on a globally optimistic vision towards Tunisian development. This optimism has managed so far to dispatch significant foreign capital towards Tunisia. As concession opportunities multiply and the stock market grows ever more dynamic, we should expect a sizable volume of capital and foreign investment to enter into the next round of privatizations. The experience Tunisia has gained in privatization since the 1980s should shed light on new ways to achieve its objectives of reinforcing the efficiency of the domestic economy, anchoring itself in the global economy, and meeting its goals for growth, investment and employment.

September 20, 2008 0 comments
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North Africa

Tied to oil’s tether

by Executive Staff September 20, 2008
written by Executive Staff

Even as the world’s economy has faltered, Sudan has continued to do surprisingly well. But recent falls in commodity prices have revealed serious structural imbalances. The question remains: has the Sudanese government undertaken enough reforms to make the country’s economic success sustainable?

According to statistics released earlier this year by the United Nations Department of Economic and Social Affairs (UNDESA), Sudan’s growth rate soared to 12.1% in 2006, well above the average for developing countries (7%). This growth rate may have fallen away slightly, on the back of a stagnating world economy, but Sudan still continues to outpace many in the developing world.

A recent survey of the world’s least developed countries (LDCs), published in July by the United Nations Conference on Trade and Development (UNCTAD), highlights the results of Sudan’s recent success. But the report also cautions that much of this success comes on the back of high global oil prices, and without structural reforms, is unlikely to be sustainable.

Unsustainable revenue streams

Junior Davis, one of the authors of the report, said, “Between 2005 and 2006, most LDCs achieved double growth, which was very encouraging for the world economy. But the concern is that such growth is not sustainable. Countries that have enjoyed such growth need to be investing in expanding their productive capacity and alleviating poverty. They need to diversify away from primary commodities and into other areas such as healthcare, education and training. But many are still not doing this.”

The UNCTAD report indicates that 78.8% of revenue from exported goods comes from fuel (principally oil) and 13.1% from agriculture — both sectors of the economy that are significantly prone to price fluctuations.

Espen Villanger, a research director at Norwegian-based policy centre CMI, is pessimistic about the outlook for Sudan. “The high growth rates that Sudan has seen recently would not have been possible without oil reserves,” he said. “Since Sudanese oil is expected to peak in 2012, there is a very narrow window for them to undertake the structural reforms that they need to undertake, and there are not many signs that they are seizing this opportunity.”

Oil prices have been rising steadily for a number of years, reaching a record high of $147.27 a barrel in July, but they have since fallen back. There is a good deal of conjecture about whether the current slippage in oil price is a temporary anomaly or the start of a wider trend.

“Markets have been hit by a double whammy of increased supply and creaking demand,” commented Mike Ritchie, an analyst at Energy Intelligence in the UK. “Some argue that the oil price slide is already coming to an end, while others believe there is further to fall as fundamentals recover a more prominent role in the psychology of the market.”

Sudan is not a member of the Organization of Petroleum Exporting Countries (OPEC), the cartel that regularly intervenes in the oil markets to fix the price, and thus has limited capacity for what it can do about this sudden drop. However, the annual energy outlook for 2008, published by the International Energy Agency (IEA), suggests that non-OPEC producers may enjoy greater influence in the future, as oil supply from OPEC members becomes increasingly pinched. The IEA advocates greater investment in the oil industries of non-OPEC countries, something that Sudan’s government is also keen to see.

The IEA also sides with those analysts that believe a return to high oil prices is probably not far off, as demand from developing countries offsets falling demand elsewhere. But even if oil prices do resume their upward trend, the current dip has highlighted how vulnerable oil-exporting nations are to the whims of the market.

Overreliance on oil is not the only difficulty that Sudan faces. Davis also said that LDCs should look carefully at reforming the agricultural sector, which often suffers from low labor productivity and is prone to fluctuations in the market. Davis would like to see workers migrate out of agriculture into what he terms the “rural non-farm economy.” For those that remain in agriculture, they should seek ways to tap into the regional or even international markets, rather than just produce goods for sale locally, Davis said.

Need for substantive improvements

However, Villanger cautioned that reform must be taken with care. He is particularly critical about a recent attempt to reform the Gezira Scheme in Sudan, an irrigation project that was started by the British in the 1920s to increase agricultural productivity. In 2005, the Sudanese government launched an initiative to encourage private investment into the Gezira region, which would release public funds for use elsewhere. “There have been no efforts to share more of the wealth,” says Villanger. “What you now have are big exporters from Saudi Arabia and elsewhere investing in the agricultural sector, with no signs of any real development in these sectors. The government is relying on foreign involvement, without taking steps to make the country more independent.”

Badr Eldin Suliman, a former finance minister and Sudan’s chief national negotiator to the World Trade Organization (WTO), strongly refutes suggestions that economic growth in the country is not sustainable. “The positive political economic conditions in Sudan will continue to drive the engine of growth,” he said. “Economic reform is getting deeper and wider in scope, sustaining the liberalization and in particular extending the role of the private sector.”

But he rejects claims that public funds are being diverted from the agricultural sector. “Major public investments are already targeting the declining irrigated farming sector infrastructure and these will continue,” Suliman said.

Suliman also suggested that a developing country such as Sudan may be able to weather the economic downturn better than others, since the country is not directly plugged into Western financial institutions such as the World Bank and the International Monetary Fund.

Sudan still holds out hopes of joining the WTO at some point in the future, but negotiations have been frustrated by those countries which are not yet willing to see the African nation admitted into their ranks. “Certain members are abusing the rules and pursuing sanctions as a tool of their foreign policy,” lamented Suliman.

Davis believes that there are a number of positive characteristics of the Sudanese economy, which could provide an opportunity to graduate from its status as an LDC — something that Botswana was able to do in 1994 and Cape Verde did in 2006.

In many LDC countries, domestic savings are extremely low, providing little capacity for dealing with shocks to the economy. This is not the case in Sudan, though. According to the UNCTAD report, only one third of LDCs had domestic savings above 15% of GDP — Sudan’s stands at 26%. Moreover, there is a concerted effort in some quarters to boost domestic savings.

Last year, the Bank of Sudan launched a microfinance unit in order to look at ways of providing cheap loans and finance to the nation’s poor. The unit is also looking at ways that microfinance can be used to encourage people throughout Sudan to save more.

“Micro-savings are not new,” said Ishraq Dirar, who heads the unit. “It is a deep-rooted culture in both rural and urban areas. Most of the poor use this to earn money for emergencies.”

But Davis cautioned that, to benefit the economy, savings must be reinvested wisely and is worried that Sudan may be overlooking this opportunity. “The main problem that LDCs have to deal with is how to raise their productivity,” he said. “They can do this by investing in appropriate infrastructure and diversifying their portfolio into social areas that improve labor productivity, such as health, education and training.”

Challenges of diversification

Davis accepts that diversifying away from their existing economic model is not an easy thing for countries to do or for politicians to accept, and usually requires government backing. He added that, in general, there has been greater political will in Asian LDCs than in African ones, with governments more willing to stump up public funds. “In those poorer countries where there is a high level of conflict or civil unrest, we have found that a lack of government involvement does become a problem,” Davis said.

For now, the Sudanese economy remains awash with capital, both from oil reserves and from foreign investment. Due to the political sensitivity of the industry, reliable oil statistics for Sudan are hard to come by, but the Bank of Sudan puts oil earnings in 2005 at $4.8 billion (a figure that Villanger is happy to quote). UNCTAD says that foreign direct investment (FDI), mainly from China, brought $3.5 billion to the country in 2006.

The danger, as Villanger sees things, is that too much of this money is drifting back into foreign hands and not being reinvested in sustainable growth. “This is a huge problem,” he said. “Here is a perfect opportunity to train the local population to take part in the growth, and foreign workers are benefitting all the time.”

Sudan’s minister of labor, Mohammed Yusuf Ahmed, was recently reported as complaining that it is too easy for foreign laborers to get permission to work in Sudan. He said that the checks to determine whether a person had the right to work in the country were often inadequate.

UNCTAD was established in 1964 to promote the integration of developing countries into the world economy. It publishes a report each year which considers how close the LDCs are from migrating out of poverty. UNCTAD recognizes 50 LDCs. Only two countries have so far graduated from LDC status: Botswana in 1994 and Cape Verde in 2004. Samoa may become the third country to graduate; a decision is expected on this small island by the end of the year. Countries who give up their LDC status often have to put up with a reduced level of foreign aid, although there is usually a transition period to allow the country to adjust.

Sudan’s future as an LDC is inevitably tied up with politics — not just because there is an absence of political will to address some of the fundamental problems with the Sudanese economy, but because a vast amount of the country’s oil wealth lies in disputed regions, where both the north and south stake a claim. In 2011, the South gets a chance to vote on whether to secede from the North and become an independent country. If it does, Sudan’s economy will certainly take a hit, as Khartoum moves to defend its mineral wealth.

September 20, 2008 0 comments
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North Africa

Suspect security sector

by Executive Staff September 20, 2008
written by Executive Staff

In 2003, a string of deadly suicide bombings in Casablanca sent a shock wave through the relatively stable kingdom of Morocco, which maintains close ties to Europe, Israel and America, and which is working to make tourism a keystone of the economy. The attacks on Jewish and European targets killed 32 and injured more than  100 people, and were followed by a series of suicide bombings in April of 2007, this time targeting the US consulate in Casablanca and two other American institutions. In the wake of these attacks, businesses from a broad variety of sectors have been turning to private security firms for protection and peace of mind. But are local security agencies really making businesses safer?

Over the past decade, the private security industry has enjoyed rapid growth, both in conflict regions and globally. Private security firms are increasingly being called upon to take part in military conflicts. Some developed countries deploy private security firms in conflict zones, as the US has in Iraq, and private security firms have also been accused of carrying out coups d’etat, as in Sierra Leone. According to the Institute for Security Studies, “Private security companies have diversified their activities to include military advice and training, arms procurement, intelligence gathering, logistical and medical support and in limited instances, combat and operational support.” Although international and domestic laws regarding mercenaries do apply to private security companies, their non-state actor status acts as a kind of loophole. Private security contractor Blackwater drew global criticism last year in the wake of an incident in Iraq that left 17 civilians dead.

Demand for protection

Security companies that operate in non-conflict zones offer a variety of services, including bodyguards, funds transport and surveillance. In Morocco, whereas before 2003 security guards were only present at banks and multinational companies, they have since become an essential fixture of hotels, clinics, hospitals, nightclubs, boutiques, restaurants and housing complexes in various regions of this developing North African country. As demand for security services waxes in the Moroccan market, many clients and company executives are troubled by shortfalls in the sector.

“When you talk about security in Morocco, you’re really talking about gardiennage,” says one French security expert, who abandoned his plan to open a private security firm in Casablanca after encountering numerous setbacks. “Gardiennage is what you do when you watch over a parked car. Security is completely different, because it brings you into a notion of safekeeping of goods and persons. Security is, above all, prevention: guards are supposed to diffuse dangerous situations.”

All security guards are expected to have a minimum level of basic training, covering first-aid, the proper use of a fire extinguisher, as well as how to alert authorities or call for help in a crisis situation. At a higher level, certain guards may be proficient in martial arts or crisis resolution techniques.

In Morocco, the private security sector has become something of a crisis itself. Security experts paint an alarming picture of guards who do not know how to use a fire extinguisher, have no means of communication to contact authorities, have metal detectors but no batteries, and often do not know how to read. And while lack of training and professional demeanor is a source of dissatisfaction among most clients, some are on the lookout for guards with too much training. Banks in particular are wary of entrusting their safekeeping to individuals with outstanding training in surveillance, self-defense, and security systems.

Few professionals

Security guards in Morocco are not armed and until recently there was no regulatory framework for companies providing security services. Authorities estimate the current number of agencies in the country at about 500. Only about ten of these are considered to operate according to professional standards. Higher-end private security in the country currently consists of a handful of top-notch international companies, such as Groupe 4, Securicor, Brink’s, RMO, and Jamain Baco. These top tier companies receive contracts to provide security to large markets such as airports, electricity centers, gas companies, hotel chains, and embassies.

The increasing visibility of the sector since 2003 has created tension between competing security agencies. Due to the lack of regulation, just about anyone can go into the security business in Morocco. Companies who invest in training and a high level of professionalism find themselves in competition with smaller enterprises that cut costs by eliminating training and radios, and by paying salaries well below the minimum wage. A smaller firm might offer three uniformed guards and a dog for the same price as a single trained guard from a respected company. Since many businesses perceive security more as an appearance than an activity, these small firms draw clients away from serious agencies, and keep market prices very low.

The average price of a mid-level security guard on the Moroccan market ranges around $440-$500. The minimum wage is $290, and when you add the cost of the standard three-month training, uniform, social security and radios, the profit margin is negligible. Furthermore, most guards work 12-hour shifts, often with no shelter and nowhere to sit down and rest for a moment. With minimal pay and little to do, guards are notorious for harassing women and asking for bribes.

The problem amounts to a vicious circle: until clients are willing to pay higher prices for properly-trained guards, companies cannot afford to invest in the training and decent working conditions needed to bring security services up to speed. Small companies that hire illiterate guards for a fraction of the minimum wage keep market prices too low for trained guards to be commercially competitive.

As the sector acquires new visibility and social importance however, movements are stirring on the side of government and civil society to impose higher standards on the industry. After the 2003 bombings, representatives of the major security companies banded together to form the Moroccan Security Companies Association (AMEG). Karim Chaqroun, president of the association, said at the time, “The Casablanca attacks were a turning point for the activity of private security in Morocco. They gave rise to a crisis of conscience concerning the need to organize the sector.”

In December 2007 the only law regulating the industry, a 1941 dahir that prohibited anyone other than “the forces of order” from carrying arms, was finally updated. The new Law 27-06 will permit guards to carry “arms” for the first time, although the category will be restricted to teargas, batons and other light weapons of this sort for the time being. The state seems to view this move as a means for keeping a watchful eye on the private security sector. Most security guards are undeclared by their employers to save costs. Under the new law, each guard must register with the state, which will enable the screening out of convicted criminals. The law also foresees a state-mandated training level.

But many in the security sector are concerned that this new law is a move to reign in the industry. They also point out its failure to offer concrete proposals for achieving a higher level of organization throughout the sector. The Professional Association of Moroccan Security Companies (APASM) held a colloquium on the topic in Marrakech in July 2008. They congratulated the Minister of the Interior and other government agencies for taking an interest in organizing the sector, but urged that private sector security representatives be present in the formulation of laws for applying the new text. Rachid El Mounacif, founding member of APASM, told local press at the time of the law’s passing that his organization had not been consulted, and that he was not even aware that such a law was being considered. The association asked that the government pay special attention to certain problems, particularly eradicating the 12-hour shift, ensuring that all salaries reach the minimum wage level, providing insurance for guards and creating training institutions.

The state is, of course, right in intervening and in building bridges with this growing group of private security forces, even if they are, for the time being, more like parking attendants than police officers. But the government might want look beyond its own interest and lend its support to civil society organizations working to improve the quality of services. The government could, for instance, invite a delegation from representative organizations, like APASM or AMEG, to collaborate on the application of the new law. 

September 20, 2008 0 comments
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GCC

The Bayt.com connection

by Executive Staff September 20, 2008
written by Executive Staff

The online recruitment agency Bayt.com has a large geographical footprint with eleven offices throughout Middle East and North Africa (MENA). In its eight-year history, the agency has grown from the Emirates to the Levant to Morocco. Bayt.com has grown by other measures as well. Its staff had a year-on-year growth of 100% in 2007 and the company saw $10 million in revenue. This year it expects revenue to double.

“We have a larger number of job seekers than any other medium, whether on or off-line. We have over 2.25 million registered candidates, so we have a large database in addition to the large geographical area that we cover,” said Dany Farha, chief operations officer of Bayt.com.

This financial and geographic growth has prompted the company to open its newest office in Beirut. Bayt.com has 78,000 registered job seekers in Lebanon alone. As a result, they would like to be “physically present to serve the customer base,” said Farha. The service provided ranges from customer acquisition to personal visits aimed at helping subscribers set up their new account and navigate the website. Farha added that this was a very important point since the service adds new functionality to the website “essentially every quarter.”

Beyond its physical presence, Bayt.com stays competitive by focusing on its local knowledge. As opposed to non-local recruiters, job listings on Bayt.com are predominantly from Middle Eastern employers like ABC, Bank Audi, Fatel and Emirates Airlines. Other online agencies usually have jobs posted by international recruiters operating from India or the United Kingdom and not from Middle Eastern employers. That poses difficulties with candidates who want to get hired by a local company in their vicinity.

Another distinguishing feature for the website is its use of technology. Cutting edge design makes it possible to search using 24 criteria. For example, it is possible to search by job title, which is unique because most online recruitment sites only allow a search by key words. Further, an employer can search by job function, industry, company and university, to name but a few.

Playing into social networking, Bayt.com recently introduced a technological feature that allows individuals to recommend others. “A job seeker can have a former professor or dean from his college or a former boss write a recommendation. This recommendation is then imported to the resume. And if that recommendation is good, then an employer and go and see who else has been recommended by that same person,” said Farha. Bayt.com recently added this feature and has found that people with recommendations are being hired more often than those without, so the new addition is proving popular.

Farha added that Bayt.com’s talent pool “is larger than other recruitment agencies in the region by a factor of 10. The employers who subscribe to Bayt.com are based in the region. And we have cutting-edge technology to help the talent and opportunity to mix and match. Finally, we have 300 staff on the ground.” He argued that regional presence of Bayt.com gives it a leg up on the competition as most other recruiting agencies in the region are telecommuting from India. Bayt.com currently has offices in Dubai, Abu Dhabi, Kuwait, Qatar, Amman, Jeddah, Riyadh, Al-Khobar, Casablanca, Beirut and Manama.

Nationalization of labor markets

Many governments in the region, especially in the Gulf, are nationalizing or localizing their labor markets. This can be challenging for online recruitment agencies. One of the ways Bayt.com is dealing with the nationalization issue is by looking at local talent via going to university sponsored career fairs across the region, especially in countries where these issues are pressing like Saudi Arabia, Jordan and the UAE. This allows the company to have a strong selection of nationals for each country’s recruiters. Furthermore, it works closely with governments to assist them in powering their job sites. For example, Bayt.com powers the Abu Dhabi government job site and does the marketing as well. The website also makes it possible to search for job candidates by nationality. If an employer needs a Saudi national, he can come to Bayt.com and find that specific employee. And it is likely that he will find more than one candidate to fit the bill. Farha concluded by saying, “As we have the largest registered number of job seekers in one place there is no other repository of candidates bigger than ours, including government systems and newspapers.”

While other online recruiters do exist in the region, it appears that they will have to do a lot of work to catch up.

September 20, 2008 0 comments
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Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

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