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Money Matters

Swallowed up

by Executive Editors September 3, 2000
written by Executive Editors

S ociete Generate Libano-Europeenne

de Banque (SGLEB) has reportedly

acquired the financially troubled lnaash

Bank in a deal worth $50 million. The

Central Bank had recently taken control of

lnaash after the J affal family relinquished its

84% stake. The bank had allegedly been in

violation of certain lending regulations.

SGLEB, which is half-owned by France’s

Societe Generale, will add 17 branches to its

30-branch network, vastly expanding the

reach of the financial institution and giving

it a presence in the South and Beirut’s

southern suburbs. “They were restricted in

opening new branches so they bought

lnaash,” says one banking analyst. SGLEB

is in an expansion mode. The bank has

moved into the Jordanian market and, a

couple of months ago, it purchased a

majority share of the local brokerage firm

Fidus. SGLEB registered profits of $18

million last year. lnaash had a capital of $10

million, assets worth $356 million and

$290 million in customer deposits in 1999

Safe bet

A rab Bank is planning a regular issue of

Investment Linked Deposits (ILD),

which will be offered with a choice of

indices. The US dollar-based deposits

guarantee that investors will not lose their

capital. The ILDs also, to some extent,

guarantee a certain return on an investor’s

money. The issue of the ILDs follows the

success of an earlier issue by Arab Bank. It

is linked to one or a basket of major

indices. These include the Nikkei 225,

Standard & Poor’s 500, Hang Seng or the

DJ Eurostoxx 50. “Instead of a fixed interest

rate, you get a return based on the

increase in the indices,” says Rim Zanabili,

senior relationship manager at Arab Bank.

“Once a new ILD is opened, clients have

four to six weeks to invest.” The minimum

deposit is $20,000.

Fast mover

A 1-Mawarid has become the first

Lebanese bank since the Israeli

withdrawal to open a branch in the former

occupied zone. The new branch is located

in Hasbaya. It has six employees and

serves a population of around 50,000 people,

including those living in outlying

.1 areas and villages. Only Fransabank –

which has been operating branches in

Marjayoun, Bint Jbeil and Jezzine since the

early ’90s – has had a presence in the

zone. “The next closest bank is at least a

half-hour’s drive away,” says Marwan

Kheireddine, AI-Mawarid’s chairman.

“Most of the local residents are middleclass

employees, so they are the ideal target

market for our retail products.”

Kheireddine is originally from Hasbaya

and his familiarity with the area and many

of the locals who live there helps assure that

he will have a loyal clienl base. The medium-

sized bank had profits of $1.1 million

in 1999, up a full 26.9% from the previous

year. Its assets increased by 32% to $30.19

million. Al-Mawarid has over 40,000

accounts and has extended 17,000 loans, averaging around $2,000 each.

Current accounts

Allied Business Bank (ABB) and

Societe Nationale d’ Assurance (SNA)

have launched a new set of bancassurance

products called H.imaya. The policies were

developed by SNA and will be marketed

exclusively by ABB to its clients. These

include savings-with-insurance plans for

education and retirement benefits as well

some traditional policies. ”We have to keep up

with the worldwide trend that makes it possible

for clients to handle all of their financial

transactions – namely banking, investment

and insurance – at one location, a sort of

financial supermarket,” says Nada Assaf,

ABB’s manager of research and development.

A number of banks in Lebanon have

either started theirown insurance company or

have bought majority shares in established

firms. Banque du Li ban et d’ Outre Mer is one

of Arope’s major shareholders and Byblos

Bank owns ADIR (see pp. 32).

The casino cashes in

Casino du Liban (CCL) saw profits

jump to $5.2 million in the first half of

2000, a 60% increase over the same period

last year. Profits were just $3.6 million in the

first half of 1999. Revenues for the first half

of 2000 totaled $42 million. The casino

saved some $5.4 million by renegotiating

contracts. It is also trying to change the contract

with Abela Development and Tourism

Company and the London Clubs responsible

for running the gaming facilities. But the

casino is not as lucky as it may seem. The

company owes the London Clubs some $5

million and the ministry of finance is

demanding that the casino pay $23 million

in back taxes from slot machine revenues, a

case that is now before the Shura council.

The new Audi

convertible

B anque Audi has launched a new threeyear

convertible bond linked to the

bank’s global depository receipts (GDRs)

and carrying a fixed rate of return. The bonds

are being marketed towards Audi’s retail

depositors. The minimum investment is

$1,000. The paper will offer investors a return

of6%, 7% or8% and are priced at$23.81, $25

and $27.03. Interest is paid semi-annually.

The GDRs’ issue price in 1997 was $27!. This

·marks the second issuance of convertible

bonds in post-war Lebanon. The first ones

were issued by Ciments de Sibline in 1996.

Retail depositors at Audi’s 61 branches will

have the right to exchange the bonds any time

during the paper’s lifetime. Over $75 million

in bonds will be issued. The first tranche, to be

sold in August, is not expected to exceed $30

million. ‘The timing is right because analysts

consider the bank’s GDRs undervalued,” says

Nabil Chaya, head of capital markets at Audi.

Rolling downhill

1999 suffered a drop of 17%. Until the end of

June this year, sales fell 28% compared to the

same period last year. Rymco’s shares,

which are traded on the Beirut Stock

Exchange, have been stagnant, just like the

rest of the stock market. They have

remained at or below $2.50 since the beginning

of the year.

Babv steps

S yria has taken the first steps toward

opening up its state controlled banking

system by granting three Lebanese

banks permission to open branches in the

country’s free trade zones. Societe

Generale Libano-Europeenne de Bank,

Fransabank and Banque Europeenne pour le

Moyen-Orient are allowed to provide banking

services to Syrian companies operating

within the free zones,

provided that each

bank maintains a

minimum currency

capital of $11 million.

But the move is

not likely to result in

any major financial

windfall for the

banks that open in

the zones, says

Maurice Iskander, an

analyst for Thomson

Financial BankWatch.

“There are only

about 700 companies

in the free zones,

most of which already do business with

Lebanese banks,” he says. “Yes, it’s interesting

to set up a bank there. How profitable

it will be, I don ‘t know.” But the

move could be a precursor to much bigger

reforms. The Syrian government is reportedly

studying legislation that will allow foreign

banks to open branches throughout the

country. Last month, Mustapha Miro, the

Syrian prime minister, announced that foreign

banks were welcome in Syria, as long

as they had a local partner. Reforming

Syria’s state controlled economy is

believed to be one of the top priorities of new

president Bashar Al-Assad.

Trade aid

The Arab Trade Finance Program (ATFP)

has extended to Byblos Bank and Credit

Libanais lines of credit worth $20 million

and $10 million respectively, to facilitate

trade transactions with Arab countries. ATFP

had previously granted the Lebanese government

a $40 mill ion loan for the same purpose.

The ATFP has so far granted several

Lebanese financial institutions a total of 37

lines of credit, worth some $251 million. The

Credit Libanais program includes deals to

import crude oi l, which could prove fruitful

should work resume on the refineries. “Loans

wilJ be given at Libor for six months and at

Libor plus 1/8 for one year. But the bank will

add a risk factor of 1 % to 2%, depending on

the project and the client,” says Georges

Khoury, assistant general manager of Credit

Libanais Investment Bank.

Bucking the trend

At a time when most banks are struggling

to maintain profit, Banque

Europeenne pour le Moyen-Orient (BEMO)

has been seeing some healthy earnings.

Profits for the sector dropped 13% in 1999,

but BEMO’s earnings shot up to $2.07 for the

first half of 2000, a full 18.7% increase

compared to the same period last year.

Customer deposits climbed 35% and total

assets increased 28.8%. While most

Lebanese banks are reducing the amount of

money they lend to private sector companies,

BEMO increased its lending 31 .4%.

“BEMO’s performance is obviously working

against the tide in the banking sector,” says

Nicolas Sawan, head of trading at Lebanon

Invest. The bank is also bucking the trend at

the Beirut Stock Exchange. While there is little

activity on the market, BEMO’s shares

climbed 8% last month, to $3.25.

September 3, 2000 0 comments
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Money Matters

come together

by Avo Tavoukdjian September 3, 2000
written by Avo Tavoukdjian

Y ou don’t have to pick up a copy of

the National Enquirer to know

that insurance firms are going to

bed with banks these days. The megamerger

of Citicorp and Travelers Insurance

Group created the $700 billion giant

Citigroup almost two years ago, and

helped precipitate the blurring of lines in the

US financial sector – a trend that was

already well established in Europe.

France-based insurer Axa, for example,

has an asset management portfolio of $700

billion, making it the fourth-largest money manager after Union Bank of Switzerland,

Fidelity and Credit Suisse.

Here in Lebanon, the business of banks and

insurance companies is also coming closer

together, albeit on a smaller scale. “It’s the

future. People are looking for a one-stop

shop, and banks are creating a sort of financial

supermarket,” says William Salem,

head of marketing for SNA, the first insurance

firm to start selling insurance in banks.

SNA has created a worldwide group accident

policy, which it sells to banks, and has

developed a complete line of retail insurance

products that are sold at Banque Audi and

BBAC, both shareholders in SNA.

At least ten banks have started their own

insurance companies while others are buying

into existing insurers. Banque du Liban

et d’Outre Mer is a major shareholder in

Arope; Byblos Bank owns all of ADIR;

Banque Audi has a I 0% stake in Societe

Nationale d’ Assurance (SNA) and is finalizing

its recent acquisition ofLibanoArabe.

So what do these profit-driven partners get

out of this love affair? Insurers are the first to

benefit. Banks throw a constant stream of

business their way. Insurance companies

that are owned by banks are guaranteed captive

business. Before granting a loan, a bank

usually requires a client to purchase one or

more policies. These policies virtually

ensure that a bank will get back its money. A

personal loan is accompanied by life or disability

insurance. Car loans must come with

automobile insurance. A housing loan generally

comes with life insurance as well as fire

or natural disaster policies. “This is our

bread and butter,” says Fateh Bekdache,

general manager of Arope insurance.

“Everyday the bank’s branches are open, I’m getting cash business,” he adds. In 1999,

at least a third of Arope’s $5.5 million portfolio

was captive business, policies that

BLOM clients were required to buy.

Most of the insurance pobcies that are

sold through banks, such as life, fire and

marine, are the most profitable forms of

coverage. At least half of ADIR’s $5.2 million

portfolio in 1999 was in life, and the

firm’s earnings were $1.6 million.

Insurance companies that rely on banks for

business are also able to lessen their

reliance on the volatile and high-risk market

for medical coverage. “We’re not interested

in hospitalization,” says Jean Hleiss, general

manager of ADIR. “Others are building

their market share on [hospitalization] and

that’s why they are losing.” But medical

policies account for 33% of Arope’s business.

Although a third of that is BLOM’s medical group, the insurer’s heavy reliance

on health coverage has taken its toll on

profits. Out of $5.5 million in revenues in

1999, earnings were less than $475,000.

Insurers receiving captive business from

banks do away with long collection periods

and receivables. Collection problems have

contributed to the collapse of more than one

insurance firm. With banks, all payments are

made in cash. The insurer has no receivables.

At least 80% of ADIR’s portfolio comes

from Byblos Bank, which pays upfront.

“When BLOM issues a loan, they take the

money for the insurance from the customer

and give it to me,” says Bekdache. “We get

paid ahead and the balance is always zero.”

And by relying on a bank for business,

there are no broker’s charges. ”The commission

rates in our business are very high,”

says Bekdache. “I don’t have to pay that for

business coming from the bank.” Many brokers

are not reliable payers. They tend to

demand extended payment terms for clients

and, says Joseph Issa, lawyer for Middle

East Assurance and Reinsurance Company,

“some brokers don’t pass on everything

they collect from the clients. They pay the

money they’ve collected in parts even

though the client has paid up.” At the same

time, brokers often transfer portfolios from

one company to another every time they

find a better deal. “If you depend on a broker

who has a very large portfolio and he

decides to leave, you have a problem,” says

Bekdache. Arope has already reduced its

broker-based business from 33% of its total

sales to less than 20%.

The banks also benefit from the relationship

by getting a share in the profits. Byblos

Bank is entitled to the $1.6 million in earnings

made by ADIR. BLOM gets 90% of Arope’s profits. “We look at it as an investment,

a diversification of the bank’s products,

which leads to additional profits,”

says Faisal Nsouli, head of research and

development at Byblos Bank. “We rely

heavily on life and homeowner policies.

Having a bank-owned insurance company is

more efficient and more reliable.” At the

same time, banks are able to tailor insurance

products for their clients. A fi vi::-year pt::rsonal

loan can be guaranteed by a life insurance

policy for the same period.

But there are downsides to the bank-insurance

company connection. An insurer that

depends solely on a bank to provide it with

business is restricting its own growth. And in

the insurance business, as your portfolio

grows, your risk diminishes. “It’s not healthy

to depend on the bank all the time,” says

Bekdache. “Direct business will generate

more for you.” About a third of Arope’s total

revenues, or $1.8 million, came from direct

sales in 1999. ADIR is also considering stepping

out of Byblos Bank’s shadow and

expanding into direct sales. “We are seeking

to increase our market share as well as

exploring new markets,” says Hleiss.

There are those who believe that this type of

marriage between banks and insurers denies

consumers the basic right to choose to do

business with another insurance company.

”Banks are actually pushing clients to buy

insurance from companies, which are either

theirs, or with which they have made

arrangements,” says Abraham Matossian,

chairman of Al-Mashrek. “It’s a package deal

and the client cannot refuse. Bancassurance is

important abroad, but the client is not obliged

to accept what the bank offers. He can either

accept what’s offered or go with another

insurer. Here there is no choice.”

September 3, 2000 0 comments
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Money Matters

Vulnerable

by Peter willems September 3, 2000
written by Peter willems

T he rating agency just won’t quit. Two

months ago Standard & Poor’s

(S&P) threatened that if the government

didn’t do something about fiscal problems

running wild, Lebanon would be downgraded

later this year. S&P’s latest incoming

targeted the country’s most cherished sectorthe

banks. Rest assured: The recent warning

did not highlight problems within the banks.

Whether or not the government heeds S&P’s

earlier signal will determine to a great extent

the problems that banks may face.

The agency went after financial systems

around the world that are vulnerable or

already tasting deterioration of credit quality.

If, by chance, defaulting on loan payments

reaches critical mass, banks could experience

a credit bust. Out of 15 banking systems

cited by S&P, US banks’ credit exposure

could be hit if the booming economy comes

to an end with a hard landing. Japanese banks

cannot prosper as the country’s recovery

from its financial crisis a decade ago is moving

slowly. Lebanese banks, on the other hand, are operating

in a feeble

economy and if it’s

not resuscitated in the

near future, loan portfolios could be in jeopardy.

“Lebanon is a special case,” says

Navaid Farooq, S&P’s sovereign analyst for

the Middle East and North Africa. “It’s about

macroeconomic conditions. We’re not concerned

about the banks themselves as much as

the environment they operate in, which is

riskier due to the government’s severe fiscal

imbalances.”

Relying on a rescue team to pull the

economy out of its dismal state is in question.

The administration, in office for two

years, put together a fivt:-year plan that

included lowering the debt, correcting fiscal

imbalances and stimulating growth.

Instead, it let debt to GDP climb from

118% at the end of 1998 to 140%. In the first

half of 2000, the budget deficit reached

53%, way above this year’s target of

37.3%. Economist Intelligence Unit reports that GDP growth fell to – l % in

1999 and predicts only 0.5% this year.

Right now there is a glimmer of hope that the

elections will bring in a new government able

to repair the crippled market. But the next government

has little room to maneuver. After debt

servicing and salaries and wages, the government

can only play with about 15% of its

expenditures – something they can’t reduce

since it’s their meager contribution to growth.

Raising taxes again to increase revenue

would bury the economy even further.

Many analysts believe emergency action

must be taken. ”The most important thing is

for the government to get money today,”

says Marwan Barakat, head of research at

Banque Audi. “It must relieve debt and debt

servicing as soon as possible.” He suggests

selling mobile phone licenses – $2. 7 billion

was lost when the government rejected offers from LibanCell and Cellis – and

picking up the pace on privatization. But

once a new government settles in, it might

be too late to make an impact this year. And

some wonder whether any Lebanese

administration can unite and generate political

will to implement solution~ “I don’t pin

any hopes on anybody anymore,” say~ um: analyst.

“We have to be realistic:

All government

policies will be dictated

by political interests, not

political will.”

On the upside, unlike the

wayward government,

most banks have the discipline

to prepare for the

worst. “Most of the banks

are low on lending compared

to other countries,

which gives them a lot of fat,” says Andrew Stephens, head of retail at

Credit Libanais. “And most have significant

assets in Lebanese T-bills. The banks do not

face deep problems.” By the end of June, the

loan-to-deposit ratio for the sector was 42%.

And expecting hard times, banks have

become less generous handing out money.

Loan growth fell from 20.5% in 1998 to

12.7% last year. Lending up to the end of June

increased only 3.7%. The banks are also high

on liquidity: Liquid assets to total assets

stood at 68% in the first half of 2000.

Creating a cushion using conservative tactics

makes it unlikely for numerous banks to

fall if defaulting on loans accelerates. “The

banks will get into problems only if they stop

lending prudently and start lending outside

certain banking criteria, as a couple of them

have done,” says Stephens. One case was

Inaash Bank. Found with bad loans and

fishy lending in violation of regulations, the

central bank stepped in and sold it to Societe

Generale Libano-Europeenne de Banque.

If obituaries are rare, one area will be difficult

to defend: profits. “Not many banks will

fail in the near future,” says Bassam

Yammine, senior manager of corporate

finance at Lebanon Invest. “Banks have

enough ammunition, especially the large

ones, to continue. I’m worrying mostly about

the bottom line.” There have already been

attacks on banks’ earnings. Spreads have been pinched in recent years. With interest

rates on two-year government paper falling to

14%, stiff competition has kept deposit rates

up (around 12% on LBPdeposits). The economic

slowdown has put pressure on growth

in deposits and assets. An increase in deposits

fell from 20% in 1998 to 11 % last year. Nonperforming

loans are now starting to move up.

Doubtful loans to gross

loans inched up to 14%

last year from 13.75% in

1998. In June, they

climbed to 15.1 %.

After profits dropped 13%

for the sector in 1999 – a

blow after 40% average

annual profit growth

between 1993 and 1998 -many predict that earnings

will experience a similar fall this year. “Now adding

deterioration of asset quality and an increase

in provisioning to revenue stagnation and

tight spreads, profits will drop between 15%

to 20% this year,” says Yanunine.

Finding solutions for the banks to generate

better earnings will not be easy. Banks are still

heavily investing on a safe bet: Thirty-five percent

of assets are in T-bills. But with the

spreads in a vice and the option of increasing

lending to the private sector with higher

yields a no-no for now, the banks are in a catch

22. “With the loan ratio this low, banks cannot

make up the thin spreads on lending,” says

Stephens. “That’s about it for the bottom

line.” Banks have been moving more into

retail banking to help beef up non-interest

income. “It’s important for the banks to move

into products and services as profitable activities,”

says Haroutiun Samuelian, vice governor

at the central bank. “In the early ’80s,

non-interest income for US banks took up

20% of their revenues. Now it’s a 50/50 split

between interest and non-interest income.” But

retail banking has yet to pay off. It requires

high volume, which is difficult in a small

market, while other non-interest tools, like letters

of credit, have been pulled down with the

recession, damaging gains coming from new

products and services to make a difference.

As in any sector, downtime means lowering

costs. “Banks must focus on restructuring,

cleaning up, cost cutting,” says Yammine.

Banque du Liban et d’Outre-Mer, Lebanon’s

largest bank and one that is still enjoying

healthy profit growth, is not only conservative

in lending but has focused on reducing

expenses. Its cost-to-income ratio dropped to

34.7% after the first six months this year

from 38.4% at the end of 1999. But other

majors more aggressive expanding on retail

find it more difficult to contain costs. Banque

Audi’s and Byblos Bank’s cost-to-income

ratios have moved up this year. ”The human

cost is already low compared to other countries.

Plus, many banks, out of necessity, are

investing in new services which all have

costs,” says Stephens.

If economic agony is prolonged, the pace of

mergers and acquisitions may pick up-especially

small and medium-sized banks swallowed

up by larger ones. Out of the 63 banks

operating in the country, the top 20 carry the

most muscle. Over 90% of total profits are in

the top tier, which leaves less room for the rest

of the banks’ earnings to fall. “With consolidation,

economies of scale can help,” says

Samuelian. ”The sound ones will survive

while the weak ones will not.”

Going abroad would help. But up to now

Lebanese banks have been hesitant to fan

out across the region. This could change.

Syria, with a state-owned, dilapidated banking

system, is opening up. It just established

free-trade zones and three Lebanese banks got

the green light. The problem is having to wait

for the entire Syrian market to open up.

“Syria is the place,” says Stephens, “but not

tomorrow. Maybe the day after tomorrow.”

What’s more certain is that if banks

remain mostly entrenched in the Lebanese

market and the economy continues to falter,

it may take time for them to see glory days

in profit growth again.

September 3, 2000 0 comments
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For your information

Bullet proof bank

by Gareth Smith March 24, 2000
written by Gareth Smith

Even in the occupied zone, people still needed banks. With
its two branches, in Marjayoun and Bint Jbeil, Fransabank
enjoyed a monopoly among 100,000 people. With the
Israelis gone, the bank is in pole position to beat off rivals if stability
returns and the local economy recovers. “They were daring,”
says Nassib Ghobril, an analyst at Lebanon Invest, “and others are
now thinking of following them.”

Thinking, but not acting — at least yet. Lebanese banks are
unlikely to stampede south immediately.

“I don’t think any of the other
banks have applied to work in the
zone,” says Sarni Sfeir, press
spokesman for the Central Bank. “We
will be monitoring the situation.”

Uncertainty persists in the South,
especially with the Shebaa Farms
issue not yet resolved. This leaves
Fransabank sitting pretty. In the
short term, customers require a safe
port and, in due course, Fransabank
will have a firm base.

But think of the worst scenario:
what if someone blows up the bank?
No worries, says Ibrahim Qoleilat,
Fransabank’s deputy general manager:
“The branches in the South hold a
minimum of paper money. What’s
there? Only furniture and PCs.”

And
customers have seen it all before, says
Habib Rohayam, manager of the Bint
Jbeil branch: “People are not unduly worried.
They remember that when the
bank closed in 1978, they could still
withdraw their money from Beirut.”

Back then, the area — known not
so affectionately as Fatahland — slipped into disorder. But gradually
a strange kind of order returned, albeit under Israeli occupation.

“The people who had relocated from the South were
always asking us to go back,” says Qoleilat, “and eventually we felt
the time was right.”

The branches in Bint Jbeil and Marjayoun reopened in 1993,
around the time that the Lebanese ministries increased their presence
in the zone. But Fransabank never closed its branch in
Jezzine, which remained an unofficial part of the zone until last
summer.

In Bint Jbeil and Marjayoun, the bank found a promising
market, as trade with Israel was booming and more than 3,000 local
inhabitants were earning good wages south of the border. The Bint
Jbeil branch has 10,000 customers, which is nearly double the national
banking average of 5,500. The Marjayoun branch is
prominently situated at the entrance to the town.

Until the pullout,
a statue of Saad Haddad stood in front of the bank. (It has subsequently
been destroyed.)

“We are serving the whole region,” says
Qoleilat. “Where someone needs a banking service, we provide it.”

In practice, the services offered by the bank are less comprehensive
than elsewhere in the country. Neither branch, for example, has
an ATM. Personal loans have been “limited,” says Rohayam,
adding that it’s not due to difficulties
in assessing or collecting collateral.

Quite how the bank managed during
the years of the occupation, understandably,
is a sensitive matter. But it
has coped successfully with the
anomalies produced by 22 years of
Israeli control.

Think only of the legal
situation: the darak (police) and the South
Lebanon Army (SLA) both had “law
and order” roles; the Israeli-sponsored
civil administration worked alongside
the Lebanese government ministries.
Court decisions were left pending
until the end of the occupation.

How easy was it to deal with default in
such a peculiar legal situation? “The
bank had its own law,” says one
employee. “This could be either the
darak or the SLA.”

Rohayam declined
to elaborate on his policy for bad debts.
“I would protect myself,” he says. “I
don’t know anything else.”

It’s easy to see why Rohayam is
upbeat, at least for now. In the short
term, the cash flows into Fransabank because residents of the now
unoccupied zone save for a rainy day. The local economy went into a downturn
as soon as the Israeli government confirmed its withdrawal.

But there’s an optimistic scenario for the former occupied zone,
at least beyond the short term. A fair proportion of the 100,000 people
who have left the zone during the occupation will want to go
home, and many of them will want to bank.

Front-runners to join Fransabank are probably Al-Mawarid
and Beirut Riyad Bank, which are owned by two natives of
Hasbaiya, Marwan Kheiredin and Anwar Khalil, respectively.

“These banks will know the situation on the ground better than the
bigger, more aggressively marketed retail banks like Audi or
Byblos,” says Ghobril, who is from Hasbaiya. “Local people will
feel more comfortable with them.”

March 24, 2000 0 comments
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For your information

Paridora’s mailbox

by Kirsten Vance March 24, 2000
written by Kirsten Vance

While some point the finger at the Canadian-run consortium,
which took charge in October 1998, Fakhoury, like
most, does not. The contract stipulates that all MPT
employees should be able to join LibanPost, based on an assessment
of skills. Some did choose not to transfer. But employees insist that
this was due to the lack of regulation to protect them once transferred,
that the selection process favored youth, and that political pressures
played a role in appointments. (Issam Naaman, the minister responsible,
declined repeated requests for an interview.)

“What is the future
of those who are taken by LibanPost when the contract ends?” asks
Boutros Harb, a lawyer and member of parliament. “Nothing was
stipulated, nothing at all; and I think the government was irresponsible
in this case.”

Part of the problem was trying to get the accord of the Civil Service
Board to allow MPT employees out ‘on loan’ to LibanPost.

“But this is an internal government matter,” says Nassib Husseini,
chairman of LibanPost. “The priority has always been for MPT
employees. But would you, as a customer or citizen, expect us to wait
another five years to settle this issue?”

Further, there were some
205 ‘untouchables’ that the minister retained to form a regulatory
body, and many of these are the most qualified. Almost 400 didn’t
make it through the selection process, says Husseini.

“We did
put on the table a firm 250 written job offers, and 71 of them accepted,”
he says. The current LibanPost staff totals 450.

But with the employee issue brewing, LibanPost could soon find
itself the receiver of an MPT special delivery: the matter may be headed
to the Council of Ministers.

“LibanPost will have to agree to modify
the contract,” says an MPT official.

Having a regulatory framework
in place, he argues, might sidestep the employee imbroglio and
other problems.

At the same time, MP Georges Kassarcji wants to have
the 12-year build-operate-transfer contract brought back to parliament:

“As soon as we finish with the cellular issue, I want the LibanPost file
put back on the table.”

The debate centers on the constitutionality of the contract. Harb
insists the contract contravenes Article 89 of the Constitution,
while others point to Article One of Decree 126 (see box), which governs
the former Directorate of Post, Telephone, and Telegraph.

An
independent lawyer consulted on the matter said that the decree only
touches on distribution, not running the entire concession, and
that the Constitution takes precedence.

This is not the first time such a debate has erupted. It’s an issue
that just doesn’t seem to die for LibanPost — one that threatens to
be continually questioned by MPs or with each new government
that comes into power.

“Whatever the decision of the government,
we will respect it. But we feel we have a solid contract; so if it is
challenged, there’s compensation linked to that,” says Husseini.

“Our
objective is not to kill the guardian of the vineyard; our objective
is to eat the fruits, which is a project that is good for both parties.”

There’s also the matter of the international couriers (see “Down and
Out in Beirut,” January 2000). The amendments to the contract gave
LibanPost the right to collect, as part of its revenues, what is essentially
a tax on private courier companies.

When the tax was
increased last June from $6 per kilo on inbound documents only to
$12 per kilo on both inbound and outbound,
the couriers cried foul and have
refused to pay. The outstanding tax bill
will reach about $9 million by June.

According to the MPT official, this part
of the contract will also have to be amended.

“I hope that it’s changed too. Why?
Because I am looking for a healthy
environment,” says Husseini. “I think
we share that goal with both the government
and the courier industry.”

If the MPT employees and others
have complaints, it hasn’t been smooth
sailing for LibanPost either. Husseini’s
worry? That LibanPost is working with
a fixed revenue-sharing formula and a
fixed tariff scale, as well as delivering in
villages at a loss.

“How can we compete
with someone who works without a
license and charges local tariffs that are
lower than the government’s?”

The company also suffers from the same bureaucracy that inflicts
most businesses. One problem, which has
slowed down the process of renovating post offices, has
been getting permits. It’s no secret that the municipality
isn’t exactly quick on its feet in that arena.

Some offices
have yet to be passed from MPT control to LibanPost. Bureaucracy
has also impeded the launching of new products. And red tape at
customs undoubtedly makes Lebanese hesitant to send or receive
more than letters internationally.

On the upside, items up to LL 1–2 million in value should be delivered
without going through customs very soon.

Nonetheless, LibanPost is reassessing its expectations of breaking
even by year three. Husseini declined to reveal how much the company
is losing, saying only that this is a time of investment.

While the
volume of mail more than doubled in the last year, it’s still low compared
to levels in the West.

“Unfortunately, the win-win conditions we
were hoping for didn’t materialize, and we are at a turning point,” he
says. “We should make a decision on whether the conditions are now
there to invest more.”

LibanPost has invested
$20 million so far and is committed to
investing at least $50 million over the life
of the project.

While some say the
Canadian team has threatened to leave,
Husseini refutes that claim. The coordination
committee hasn’t met in over a
year and a half — that’s a pretty clear indication
of how poor relations are between
LibanPost and the MPT.

LibanPost is two-thirds owned by Canada
Post Systems Management together with
Profac, a joint venture between Canadian
firms Bracknell and SNC-Lavalin.

The
remaining third is held by Qantara
Holdings, a Lebanese company that
Husseini set up for the project.

“We’ve
done the best we can given the conditions,”
says Husseini. There is still room for
improvement, however (see box).

So are the Canadians
worried by the cellular war?

“What we care for is to be assured
that a written contract is respected
and that arbitration clauses are respected,”
says Husseini.

March 24, 2000 0 comments
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Editorial

Cold comfort for change

by Executive Editors March 24, 2000
written by Executive Editors

It is time to celebrate. After 22 years of occupation in South
Lebanon, Israel pulled out quickly and quietly, leaving the
country with a sense of relief and a brighter picture for the future.
But it is also a time to worry. Solidere, Lebanon’s biggest company,
is reeling under the harsh economic conditions and political
uncertainties in the region. If that isn’t enough, the company is
wrestling with the government over permits.

The cabinet has approved the long-awaited privatization bill. A sell-off
of state-run assets could cut the debt by 30%, but it’s unclear how
privatization will be handled, or if it actually happens.

The country’s two cellular telephone operators, LibanCell and
Cellis, have their own reasons for worry. The government, claiming
the companies have breached their contracts, has ordered each
to pay a $300 million penalty or risk having their contracts canceled.

LibanPost, which began pumping new life into the country’s faltering
postal system over a year and a half ago, is also facing a barrage
of difficulties.

This month’s cover story examines the effects of the Israeli withdrawal
on the economy. Peace and stability following the pullout
could bring untold benefits. But if there is violence, the results could
be devastating.

All around, there are uncertainties in Lebanon, and uncertainty is
the enemy of economic development. Some matters, like what will
happen following the Israeli pullout, we have little control over. But
for others, like the cellular contracts, LibanPost, and Solidere, we
do. By hassling companies that are investing in rebuilding the country
and its economy, we are telling future investors that Lebanon
is not a safe place for business. Haven’t the Israelis done enough
of that already?

March 24, 2000 0 comments
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Executive Living

Sailing without wind

by Executive Contributor March 22, 2000
written by Executive Contributor

Centuries ago, Phoenicians set sail from these shores
for destinations as far away as the Atlantic coast of
Africa or even, some speculate, America. Today,
despite formidable obstacles, a small group of Lebanese
sailors are struggling to keep this sea-faring tradition alive.

Just four years ago, the Lebanese Yachting Federation was
reestablished after a long absence during the war. Its first
mission was to select athletes to represent Lebanon at the Pan
Arab Games, held in Lebanon in 1997. With a $50,000 grant
secured from the ministry of youth and sports, the federation
was able to buy 12 laserboats and 12 international class
mistrals (sailboards).

The Lebanese team’s performance was hardly noteworthy,
but the event marked the rebirth of competitive sailing in
Lebanon. Today, a small but proud group of passionate enthusiasts
is taking to the water in search of that elusive feeling of
freedom that can only be found on the sea.

“You must always have a strategy and expect the unexpected,”
says Eddy Nehme of Laser sailing. “You have to use your
head and angle the boat to get the most from the wind and the
water. It’s fun – the sensation of contact with water and wind.”

Besides selecting teams to compete in international competitions,
the federation organizes a regular program of about
12 regattas every year. But in its drive to advance the sport, the
federation has encountered a number of obstacles.

The federation only owns the boats it purchased for the Pan
Arab Games and one Optimist boat, donated by the Kuwaiti
sailing team. Since the federation’s boats are strictly reserved for competitions, sailors must rely on sailing
clubs to provide them with boats they need for
training. But there is only a limited number of
clubs in Lebanon and most do not have sufficient
funds to buy new boats, which cost
from $2,000 for a Mistral up to $5,000 for a
Laser. This means that only a limited number
of people can participate in the sport. “We
need new clubs,” says Joe Salame, a sailing
buff and owner of Windriders, the exclusive
distributor of Dart and Laser boats.

But huge barriers faced Salame when he
tried to set up a club. First he had to sign an
official contract with the owner of a beach
property. But the properties had to be legally
owned, which is rarely the case in
Lebanon. At the same time, the law prevents
the legitimate owners of beach properties
from subletting. “If they give a concession,
they will lose theirs,” says Salame.

The more popular clubs are private and usually
charge steep annual membership or entry
fees. “We need affordable access to the sea, so
that people can learn to sail,” says Salame.

At the same time, a lack of funds and little
sponsorship means that members of the federation
must donate money in order to keep
activities going.

“The annual budget should be $100,000 to
have a proper and professional federation,”
says Nehme. The actual budget is between
$5,000 and $10,000.

With such modest financing, there’s little
hope of finding a Lebanese sailing team at the
Olympics anytime soon.

There is some local talent around, but no
funds to nurture it. “We don’t have the budget
to qualify for the Olympics,” says Nehme,
adding that it would cost between $20,000 to
$25,000 annually to prepare just one athlete
for the Olympics

March 22, 2000 0 comments
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Executive Living

Craving sushi

by Executive Contributor March 22, 2000
written by Executive Contributor

The Lebanese palate may be softening. Not long
ago, if you wanted something raw, kiba nai, raw
lamb meat, was the meal of choice. Now the subtler
Japanese dish of sushi – raw fish – is all the rage. Its chic,
healthy and very exotic. But if you’re thinking of heading
out tonight to one of the multitude of sushi bars that have
opened recently, think again. Reservations often have to be
made days in advance.

“There are a lot of people who want to discover sushi,” says
Fawzi Ghantous, manager of the stylish new restaurant So.

Sushi comes in three varieties: sashimi, slices of plain raw fish;
sushi, slices of raw fish atop small rice patties; and maki, which
can be prepared in a variety of ways but is generally small
pieces of fish or vegetables rolled in rice and held together with
dried seaweed. Maki is by far the most popular dish in
Lebanon. A particular favorite is the California maki, an Americanized
sushi creation made out of processed crabmeat, avocado
and cucumber, rolled up in a rice and mayonnaise mix,
and then sprinkled with sesame seeds.

Part of sushi’s allure is the way that it is eaten. It is always presented with a serving of wasabi (spicy Japanese
horseradish), a bottle of soy sauce and marinated ginger. The
use of chopsticks is encouraged. First, pour some soy sauce
into the small dish provided. With chopsticks, take a bit of
wasabi and stir it into the soy sauce. Place a sliver of ginger
onto the sushi, dip it into the soy sauce and eat.

Saki, Japanese rice wine, is the usual accompaniment for
sushi. It is best sipped hot and is always served in small
ceramic bottles. Saki usually comes in two sizes. The single
is usually priced at about LL10,000 while the double is
about LL16,000. Beer lovers might want to sample the
Japanese brands Sapporo or Kirin, which can be found at
most restaurants for about LL6,900 per bottle.

Like almost everything that is chic, sushi does not come
cheap. Prices vary according to the weight and type of fish
used. Maki is less than half the price of sushi. A serving made
from tuna, crab or salmon is priced at around LL1,500. The
price more than doubles if it is made with eel or salmon roe.

At So, patrons sitting at the ‘sushi bar’ can treat themselves
to an array of dishes that pass before them on a revolving con-
veyor belt. Each dish is priced at LL4,500. Still, the countless
types of sushi listed on menus can prove tricky for novices.

But pre-set platters are always popular. At So, a 16-piece platter
costs LL32,000 while Le Sushi Bar offers a 24-piece platter
for LL35,000. Nippon Maru offers a 26-piece platter for
LL40,000 and an ultra-exotic 46-piece platter, made with imported Japanese fish, for LL95,000. Tokyo restaurant’s ‘Tokyo Set’ includes
eight pieces of sushi and cucumber maki for
LL38,000 and comes with miso soup and
pickled cabbage salad. Benihana has set
business lunches at LL37,500.

March 22, 2000 0 comments
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Executive Living

Adventures in globe trotting

by Natacha Tohme March 22, 2000
written by Natacha Tohme

Ever fantasized about going
on a safari in Tanzania?
How about horseback riding
across the Atlas Mountain range in
Morocco? You may be able to make
your dreams come true.

Sports Evasion, the exclusive agent
for a French government-funded
organization called UCPA (union of
centers for outdoors sports activities),
is organizing some exotic
excursions to far-off destinations.

“If you like hiking, and you’d like to
visit Nepal, you can go hiking in
Nepal. It’s a different way to discover
a country. It’s sports tourism,” says Eva
Aouad, manager of Sports Evasion.

Every year more than 250,000 people
and 350 school groups partake in
UCPA tours. The excursions, says
Bassam Turk, owner of Sports Evasion,
are priced affordably for
young people. They allow individuals
to express their personality
through sports and experience living in multi-cultural communities. “It’s a very social goal – it’s
very French,” says Turk.

UCPA publishes two catalogues annually, each offering
about 5,000 different tours. More than 60 outdoor activities
in over 40 countries are available.

Clients can pick itineraries that best suit their level of expertise.
Multi-sport programs, such as mountain biking, hiking,
kayaking and windsurfing, are also available. Turkey, Crete,
and the Canary Islands are popular destinations for these
activities. Packages include airline tickets, accommodation,
three meals a day, sporting equipment and insurance. Prices
range from $650 for a one-week excursion to nearby
Greece, Crete or Turkey, all the way up to $3,500 for a 21-
day hiking trip in Peru.

Since Sports Evasion opened in November 1998, it has
booked 150 UCPA trips. Last summer business was bad
because of the earthquakes in Turkey and Greece, the two
most popular summer destinations for the Lebanese. But it
has picked up since winter, with organized ski trips to such
exotic European resorts as Chamonix Aiguilles, Les Deux
Alpes Venosc proving very popular.

Turk and Aouad opened Sports Evasion to offer the
Lebanese UCPA’s diverse selection of tours. But now the two
are on a related mission to give people living in foreign countries
the chance to explore Lebanon. “Our main aim is to
make Lebanon a destination in the 2001 summer catalogue,”
says Aouad. UCPA is keen to offer a 12-day trek
through the mountains. Hikers would start in the Chouf,
move to Tannourine, and finish their adventure in the
North. Eventually, the company hopes to add rafting along
the Awali River to the program.

“We have a very good rafting season, especially when there
is a lot of snow,” says Turk. Meanwhile he has been trying
to raise the profile of his new travel company. Last month,
Sports Evasion organized the Lipton Snowblast, an aerobatics
ski and snowboard show in Faraya. The event
attracted 18 foreign athletes and will be broadcast on European
sports channels and LBC.

“It gives us exposure and people get to know what kind of
notoriety we have,” says Turk.

The company also distributes leaflets at popular health
clubs and at Crepaway restaurants as well as providing information
by direct mail. Turk also believes that most people hear about Sports Evasion by word of mouth.

While Sports Evasion receives a commission
from the UCPA for the business it generates, the
company has been looking for additional ways to
generate revenue.

“It takes about two years to be on the right track and
at least five years to have a healthy sales volume,
that’s why we created our other products,” says Turk.

Besides UCPA tours, the company offers trips to
international sporting events, such as Formula 1 racing
and Wimbledon.

It is also diversifying into other
areas, such as tours for senior citizens
and Christian pilgrimages.

But whatever the challenges,
Turk remains very enthusiastic
about the potential of sports
tourism in this country.

“It’s a new product,” he says
enthusiastically, “and there’s not
much competition yet.”

21 days in Nepal

Suha Naimy, a young geography teacher,
dreamed of trekking in the Himalayas.
She spent nearly a year inquiring at
countless local travel agencies, but to no
avail. Finally, she discovered Sports Evasion,
which booked her on a UCPA (union
of centers for outdoors sports activities) trip
to Nepal. When Naimy arrived in Katmandu,
she met up with 13 other adventurers
from France. “I was the only person
from Lebanon,” she says.

Led by two guides – one Swiss and the
other Nepalese – the group spent 11
days in the Himalayas, camping, trekking,
and rafting.

“I still remember the feeling – it’s fresh in
me and gives me energy,” she says.

The expedition gave her the chance to
mingle with people from different cultures
and the group still keeps in contact
via e-mail. Besides the trekking, Naimy
spent a week sightseeing in Katmandu.

The 21-days trip cost $1,700, including
airfare, the all-inclusive UCPA tour, and a
two-night stay in a hotel. “I couldn’t
believe it – I was expecting something
like $3,000,” she says. Naimy is already
planning another adventure. “I want to
go on a safari in Kenya and trek and
camp in Kilimanjaro,” she says.

Free riding in France

A lawyer by profession, Karim Eid is passionate about skiing. He
has twice gone on UCPA skiing trips to the French resorts of Argentiere
and Val d’Isere. But Eid prefers the more daring form of skiing
called free riding in which skiers challenge uncharted and often
dangerous slopes. Free riders climb to areas where chair lifts don’t
go in search of powdery slopes with 40 to 60 degree inclines. “You
have to walk a lot,” says Eid. “But it’s a great sensation skiing on
that snow.” Because of the risks involved in free riding, expert
guides accompany the groups and skiers are equipped with safety gear in case of emergencies. “The
trips I like to go on are specialties, so
they are more expensive,” says Eid. But
at $1,150 each, the one-week all-
inclusive
packages are reasonably
priced. “Everything was included – the
airline ticket, equipment, hotel accommodation,
meals. If I did these trips independent of UCPA, it would
cost four to five times more.” Both trips gave Eid the chance to
meet other free riding zealots, and he enjoyed it so much that he
is heading for the slopes again next month.

March 22, 2000 0 comments
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Tech Knowledge

Techwire ; In windows we trust

by Executive Contributor March 22, 2000
written by Executive Contributor

Microsoft’s much-awaited Windows
2000 has finally made its worldwide
launch. The new product comes in
three packages, Professional, Server, and
Advanced Server (see table). The new
operating system is an upgrade to
Windows NT rather than to Windows 98,
and is therefore designed to target businesses
rather than home users. Still,
Windows 2000 incorporates the features of
Windows 98 to make for an easier-to-use
platform. What’s the best thing about the
new version? “Its reliability in running
with multiple users and multiple applications,”
says Charbel Fakhoury, Microsoft
Lebanon’s business development manager.

Windows 98 users suffered from crashes
because individuals would run several different
programs, including games, says
Fakhoury. But Windows 2000 is designed
for a business environment, which eliminates
this problem.

Gartner Group predicts that 15 to 20% of
Windows 98 commercial users will be
upgraded to Windows 2000 Professional by
the end of this year, increasing to 40 to
45% by the end of 2001. Only 3 to 6% of
Windows NT users are expected to
upgrade to Windows 2000 by year-end,
while 45 to 50% are expected to have done
so by the end of 2001.

On a scale from one to ten, Majed Al-
Saadi,
a Microsoft certified systems engineer,
gives Windows 2000 an eight. He considers the new program very easy to use,
especially with the integration of Plug and
Play from Windows 98, and is impressed by
its high level of handling security. Saadi said
that the only reason he did not give
Windows 2000 a ten was because of its
steep price and because it requires users to
be re-trained. According to Saadi, the total
cost to upgrade is $1000 per user, which
includes cost of ownership, installation,
hardware upgrades, and training. “Home
users will not benefit very much from the
features of Windows 2000 because it is
designed for a network environment,” says
Saadi. “It’s slower than Windows 98 and
Millennium.” Home users should wait for
Windows Millennium, due out next year.

Internet service provider Sodetel has cut
prices and is offering new prepaid cards
in an aggressive push to attract dial-up
customers. The new cards cost $15 and
allow users to sign up for free using the
website. Clients get a choice of unlimited
access for $15 per month or “pay and
stay”, at $2 per hour. Previously, the company’s
rate for unlimited off-peak hours was
$20 per month, one of the highest in the
industry. The company earns most of its
revenues from corporate customers,
according to Louis Hobeika, Sodetel
chairman. “We’re looking at the consumer
market,” he says. “We’re under-utilizing
our network now. I think we can easily
double our clients.”

The company has issued 2000 cards so
far. They are available at 66 points of sale
throughout the country. The ISP has also
added a new design for its website. Some
within the industry expect that tough competition
will cut the number of ISPs from 15 to five by the end of the year. Sodetel
clearly plans to be one of the survivors.

Slow connection, fast download

TerraNet has reorganized and reduced the
graphics on its web site in order to
speed up download times and facilitate easier
access. The main page is now plain and
dominated by text. “All the inside pages can
now be accessed directly from the main
page,” says Fadi Ghazzaoui, the company’s
marketing manager. The webmaster has
instructions to not exceed 43kb for the file
size, down from 100kb. Downloading
should not take more than 20 seconds at
33000bps, or 46 seconds at 24000bps. Two
new sections were also added: Jokes and
Sports. The website is more user-friendly,
but those used to the old look will miss the section icons at the top.

New ISP on the block

A new company is preparing to enter
the already heavily saturated market
for Internet service providers. Diginet, an
ISP that was founded last summer but has not
yet gone into operation, recently started
advertising one-month free Internet access
in a bid to lure customers. The new company
will probably start offering services next
month, according to Ghassan Khazen,
operations manager for Diginet. The company,
formerly owned by Ghassan Mahdi,
was bought out in December by the US-based
Eagle InterCommunications.

“Diginet is now 100% owned by
EagleCom,” says Khazen, who claims the
company currently has 300 lines and an E1
(2 Mb) broadband to Cyprus with a direct
fiber optic connection to the US. The ISP will
donate 5% of its profits to research institutions
for the development of prosthetics.

According to Khazen, Diginet plans to
expand its customer base by acquiring
small local ISPs. The arrival of EagleCom
coincides with the acquisition of Lynx by
PSINet, another US-based company.

March 22, 2000 0 comments
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Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

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