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Society

Baalbeck Festival ‘to return home’

by Nabila Rahhal April 15, 2014
written by Nabila Rahhal

The last couple of years have been tough for Lebanese tourism, and one of the areas hardest hit is certainly Baalbeck. The town, home to the most famous and stunning Roman ruins in the country, is located just a few kilometers from the Syrian border. As the Bekaa Valley region has become increasingly lawless and violent, with the civil war from neighboring Syria creeping into Lebanon, tourists have steered clear of the area.

Last summer Baalbeck International Festival announced it was not going to be held in the city’s ancient ruins due to security concerns. This was the first time since it was relaunched in 1997 that it was forced to relocate.

Yet, in a decision that will be widely welcomed in Lebanon, the event organizers are now aiming to return to the city. “This year, we are planning to be in Baalbeck,” Nayla de Freige, president of Baalbeck International Festival’s executive committee, told Executive.

De Freige is hopeful that the newly launched security plan in the Bekaa will succeed, thus increasing confidence in the region and allowing the festival to have a successful return. “We are still three months away from the festival and Lebanon is a country of surprises. We want to believe positive things will happen during that time,” says de Freige.

The festival committee always coordinates with the internal security forces, the army and the Baalbeck municipality to have security presence on the roads leading to the temples, and this year will be no exception, De Friege said.  

Speaking of last year’s relocation, de Freige says they had planned to have the festival in Baalbeck as usual and even announced as such to the media. However, last summer’s deteriorating security situation in the Bekaa region left them with only two choices: cancel the festival or relocate.

Instead the festival was hosted at La Magnanerie, a renovated historical silk factory in Jdeidét el Metn. In an attempt to replicate the ambiance of Baalbeck, the stage’s backdrop was a large image of Baalbeck’s Bacchus Temple.

De Freige says this year’s program is already set and the festival will open in August, after the holy month of Ramadan. She would not reveal the names of any of the artists performing.

Baalbeck Festival has in previous years hosted such iconic artists as Ella Fitzgerald, Umm Kulthum and Fairuz.

Executive will provide a full report on the major summer festivals in Lebanon in our upcoming May issue’s special report on Hospitality and Tourism.

April 15, 2014 0 comments
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Business

From Beirut to Shenzhen

by Livia Murray April 15, 2014
written by Livia Murray

“We were really amazed by how fast things can move,” says co-founder of Band Industries Hassane Slaibi. Their first product, Roadie Tuner, a device that tunes guitars automatically by placing it on the guitar pegs, is due for distribution in June. After having gone through an acceleration program in Shenzhen, China, at hardware startup accelerator Haxlr8r, the team decided to launch the company’s manufacturing operations in the country – known for its impressive manufacturing sector.

Going to China for manufacturing “was a no-brainer,” according to Slaibi, who adds that the main reason he and co-founder Bassam Jalgha applied to Haxlr8r was to get a leg into China’s large manufacturing sector. “We went there because all the signs told us we should go there,” he says. He adds that China has the best manufacturing knowledge and the most efficient practices for a fraction of the price that it would cost elsewhere. “All the supply chain is already set, all the shipping is already set, and all the manufacturing. If you are upset with your factory, you just move to the next one. There is a lot of choice, a lot of competition, a lot of experience – it’s amazing.”

While Slaibi is once again based in Beirut, co-founder Bassam Jalgha stayed in China to oversee the manufacturing operations. The pair met though a band during their undergrad years at the American University of Beirut but didn’t start working together until 2012, several years after they had graduated. By that time Jalgha had developed a prototype of the device for which he won the first place prize of $300,000 in the 2009 Stars of Science Competition. When the pair decided that it made sense to collaborate, they spent a year and a half developing the technology, and in August 2013 entered Haxlr8r with nine other startups.

Iterating quickly

The Haxlr8r program was a fast ride. Slaibi explains that in the first week they learned about prototyping and manufacturing, and the electronic factory market next door. Equipped with funds from the accelerator of $25,000 they started to iterate quickly, first prototyping the printed circuit boards (PCBs) that are in Roadie, then the plastic mold. “Making a plastic cast is really an iterative project. You do one, and then you start refining it,” he says. “You can make as many 3D models and as many computer renderings. But if you don’t hold it and try it out on an actual guitar, you don’t get a feel of it.” According to Slaibi they made at least 50 prototypes that were tested on different guitars to find a design that worked with all pegs.

“It’s mind-blowing how quickly you can iterate [in China],” says Slaibi. “You can order a PCB, and two days later it’s mailed to your office. Same thing for prototypes; they had three different types of 3D printers, which helped iterate quickly.”

The low-cost of production and Chinese manufacturing expertise helped them design a better product. Because it’s cheaper, “instead of making one prototype, you can make five,” Slaibi says. “The end-result is much better.” Likewise, the experience and expertise of their manufacturing partners in China also contributed to the quality achieved in the final product, according to Slaibi. “Those guys are amazing. They would take a design and just add everything that’s related to plastic and make it more sturdy,” he says.

The Haxlr8r program opened their eyes to the business aspect of the product by exposing the team to different mentors. Slaibi explains that one mentor taught them to “gamify” the app – to engage users by creating game-like features – to make tuning more fun. Others taught them about marketing and branding. The mentors also gave them a broader vision. “Really a vision beyond just a guitar tuner, of a company that does music related products … that creates helpful tools for musicians,” says Slaibi.

Roadie_side

 

Raising 60k in four days

On the last day of the three and a half month acceleration process, the team launched a campaign on American crowdfunding platform giant Kickstarter to fund their first phase of manufacturing. In just four days, they raised their goal of $60,000. The full campaign raised $178,613, almost three times their goal.

Planning the campaign and figuring out a strategy to ensure its success took two full months of work, according to Slaibi. One of their strategies was to reach out to media outlets such as TechCrunch that specialize in technology and entrepreneurship.

The other was a small innovation of theirs: they developed a regular chromatic tuner that they launched three months before Kickstarter, which got 6,000 downloads by the time they launched the campaign, according to Slaibi. On the day of the launch, they had a simple splash screen featuring Roadie Tuner with the option to learn more. “Those 6,000 people who knew the app, and knew it works and believed that we can make the product, a lot of them went on and backed us in the first few days,” says Slaibi. Out of the 6,000 downloads, 80 of them became backers of their campaign, according to Slaibi.

Next steps

When asked about their capacity for production, Slaibi said that they could make as many tuners as they want, but their first batch will consist of 3,500, which they will be selling both online and through orders from distributors. They are hoping to get more distributors for the second batch, which according to Slaibi will come a few months after the first. The retail price for the tuner will be $99.

They currently have a partnership with a German distribution company for music products, Hyperactive Audiotechnik, whom they met through a long series of acquaintances. They have attended various trade shows around the world to introduce their product and make initial contacts with other distributors. “Whenever the time is right, we might do collaborations with big names,” says Slaibi. They are still waiting for bigger margins to make partnerships with big players. As the recent Diwanee acquisition shows, making contacts at an early stage can be a crucial factor later on.

 

April 15, 2014 1 comment
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BusinessInsurance 2014

‘The insurance industry needs more women’

by Thomas Schellen April 15, 2014
written by Thomas Schellen

Elie Nasnas is the general manager of AXA Middle East, a Beirut-based insurer affiliated with the leading global insurance brand, AXA. He is also the newest member of the invitation-only MENA Insurance CEO Club, a regional club which is a voice of advocacy on behalf of the insurance industry in the Middle East and North Africa.

Currently the MENA Insurance CEO Club has a limited membership of fewer than 20 chief executives. What attracted you to join the club?

It is an opportunity to share future views with sector professionals from all over the region. It is a good think tank for us to brainstorm and exchange views on how the markets in the region will evolve. This was what attracted me most.

How do you assess the MENA insurance sector today in terms of regional integration of insurance activities?

It is not easy to integrate as we don’t have similar regulations [across countries]. Once we would have similar regulations and regional regulations, things could be much smoother. But we should take the initiative as professionals to push the regulators toward this.

You have tried this to some extent, but integration of regulations has not really been progressing at breakneck speed. What do you think of the speed at which sector alignment is developing?

First of all, the regulators are coming together through their associations. This is a good move. [Integration] depends on the speed at which new regulations could be implemented, which in the case of Lebanon is not easy. I think that the [Insurance Control Commission] is doing a very good job, given what means they have. It is not an easy job for them but they evolved toward much greater professionalism in a very quick manner in the past two years. The market report is getting more and more accurate and meaningful. The annual report of ICC is very good work.

The ICC has recently initiated some changes to the motor insurance reporting requirements and some companies in the sector seem to be a bit concerned about this. What is your view?

What [the ICC] is asking for is quite significant. The new reporting requirement is linked to the split of claims and premiums related to material damages, to have ratios on the material damages. Yes, it is quite a workload for the companies, but we have to do it. What [insurance association] ACAL asked the commission to do is to give more time for the companies to implement the required changes in their information systems, but we should have this type of information.

Do you think motor insurance rates in Lebanon should be calculated more in accordance to actuarial principles and are other innovations called for?

Definitely. Whenever you talk about a line of business with high frequency of claims, the role of actuaries is very important. We don’t have many actuaries involved in setting motor premiums and we should have more professional underwriting. In my opinion the most important measure should be to impose a time frame for paying claims. The claims for material damages are what we call short-pay tails, so there is no reason for claims to go unpaid for months. I am suggesting to ACAL that we put a timeframe. If the law is implemented, we will have a lot of [claims] recoveries between companies. As settlement will be mostly between companies, there is no reason for delays and [having timely settlements] would prevent cash flow underwriting. This would help to have proper market conduct from the companies.

In your portfolio as AXA Middle East, what are the strongest performers and the most promising areas?

We have a balanced portfolio. We are performing well in health, and are planning to have a larger market share in motor. Our market share in motor does not reflect our overall market share, so we need to position ourselves in a more significant way in motor insurance. If there is proper pricing and fair competition this will help us to expand in this segment.

Is the planned expansion in the compulsory or non-compulsory business?

On both sides.

Do the high commissions currently charged by intermediaries in motor insurance pose a problem for you?

I think that the market will regulate itself, like it did in the medical business. If you go back to the late 1990s commissions on the medical side were very high. The market suffered huge losses so we made some pricing and commissioning review, and the market regulated itself. I think this will also happen in motor insurance. And as long as there is a bigger market with a large volume and lower commissions, intermediaries will find that their incomes will increase, provided that we won’t have the same situation recurring as in compulsory bodily injury where we have some cartels. This should not be allowed to happen again.

If we take a brief look back at the overall market in 2013 for you and other insurance companies, were there any good surprises, or any bad ones?

I always said that the market would grow by five to six percent and this is what happened. We as AXA Middle East performed better than the market in our growth, and we have a strategy to differentiate ourselves by differentiation of products and benefits — especially in our quality of service. The strategy is paying off and this is how we are achieving our growth.

Are your profits going up?

2013 was a good year; we made about 20 percent growth.

On premiums or on profits?

On premiums and more than this in profits. We should have had 35 percent growth in profits.

Where are the growth opportunities in 2014, given that the Lebanese market is not very large and the regional situation is not good?

We are evolving in a very difficult macro environment and growth is difficult, but once you have a very motivated team and a very clear strategy where you want to head, I think we should grow again.

But that will be mostly growth in Lebanon?

For the time being, yes. It will be growth in Lebanon by heading to new regions where insurance does not yet have a strong market penetration. It is quite difficult because these regions currently don’t have stability, so we should be gaining market share by stressing again and again our quality of service.

So you aim at gaining market share from other companies?

Yes.

Before you opened yourself up to the partnership with AXA in 1999, you were a family-run insurer. How do you see the succession issue in the still family-centric Lebanese insurance companies?

When we made the move for the partnership with AXA, we were convinced that if you want to be a major player in the insurance business, it cannot be a family business.  In my opinion, the insurance business is much more complicated than banking, and riskier than banking. So if you aim to reach a significant size, you need capital, good governance and accountability. In my opinion this is very difficult to get with family management. If you have a family-owned company and good governance in the management, this can be a solution. On the other hand, you have to create an institution and set up teams where people can foresee a career path.

How many insurance companies in Lebanon do you see as having institutional management?

I will abstain from answering; I cannot judge my peers. I can say that we gained a lot of experience with management and governance in AXA, and the joint venture that we made was a very successful model because it was not imposed. We are proud of our evolution from a family business to an institutional mentality. It is not yet finished but I would say we’ve completed 80 percent of the journey. It was a very good move for our generation and the next generation to come, which will be totally immersed in the institutional way of thinking.

Is the next Nasnas generation already set on working in insurance or are they pursuing other interests?

Part of them are in the business with AXA, [but] not here, which is very good to see. They have to work in the institutional way to discover other horizons.

How many employees do you have today?

About 160. We have succeeded in building a very good team and are very lucky to have a team of very high-quality people who evolved a lot in their way of thinking and managing the business.

What other message, if any, do you want to share with our readers?

The message is that we have more and more women in the business who are very ambitious and very professional.

Is that also on the level of senior management?

At AXA [Middle East] we have 70 percent women in the team, and more and more are gaining [higher level] positions. We have 40 percent in senior management.

April 15, 2014 0 comments
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UN High Commissioner for Refugees Antonio Guterres in Lebanon
Leaders

Syria’s refugees: Lower the drawbridge

by Executive Editors April 15, 2014
written by Executive Editors

When the top representatives of the world’s international bodies arrived in Beirut last month, they had a clear message to convey. UN High Commissioner for Refugees Antonio Guterres and Anthony Lake, the executive director of UNICEF, were desperate to urge people and governments to extend more help to the victims of the Syrian civil war. Cautioning that the crisis had now produced the worst humanitarian disaster in at least a decade and the highest number of child victims, they warned that future generations would look back on recent months as a lost opportunity to end the war. It looks likely that their appeals will again fall on deaf ears.

Frankly, the conflict is falling out of circulation. In March there were more than 100 articles on Crimea and the vanished Malaysian airliner for each one on the Syrian civil war, while the country’s crisis barely featured on Google Trends in the West. Not since August and September 2013, when the possibility of a United States-led attack on Syria loomed large, has the world’s attention been focused on this epic crisis. It is becoming a forgotten war.

This is partly due to a fundamental underestimation of the crisis in Western states. As Angelina Eichhorst, European Union Ambassador to Lebanon explains (see interview), the common response when Europeans learn of the scale of suffering is surprise.

This ignorance impacts the ability of aid organizations to find funds. A quarter of the way into 2014, only 15 percent of the money needed to care for refugees this year has been raised, according to the United Nations. Support for neighboring countries bearing the brunt — such as Lebanon — has been “very low,” Guterres admitted to Executive. This will have severe ramifications; cuts to aid look increasingly inevitable.

Shifting strategies
It is partly logical that interest in the war has waned. As the over-simplistic narrative of bad dictator versus good protesters has been debunked, what remains is a confusing picture with no easy solutions. The common refrain among Western citizens “why should we concern ourselves with their civil war?” is understandable, particularly when the developed world is faced with a range of ongoing economic and foreign crises.

Yet it is a flawed logic, first because it assumes no level of responsibility for the state of Syria today and second as it fails to consider the future. On the former, clearly the Western world’s actions have exacerbated the crisis. At times, their interference has been plainly hypocritical — with calls for humanitarian aid juxtaposed with concomitant deliveries of weapons.  In this light, a group of 19 US senators recently introduced a new draft resolution calling for President Barack Obama to come up with a “new humanitarian strategy … protecting human rights inside Syria.”

While the words sounded great, more careful inspection revealed humanitarianism was not the only cause on the agenda. Indeed, in a subsequent interview Senator Bob Casey, who proposed the bill, advocated for increased military assistance so that opposition groups can defend themselves from Syrian government bombing and protect civilians — so that aid can reach those in need.

It appears that foreign powers still have not realized that adding weapons to a civil war is unlikely to calm the situation. Too often, Western governments are still guilty of thinking that this is a war that can be won. It is increasingly clear, in the short term at least, that it can only be managed.

Looking forward, therefore, if more arms will not work and negotiations are unlikely to lead to a breakthrough, the most prudent management of the situation would involve reducing the pressure on those areas most at risk of contagion. Part of this must be a reassessment of the West’s commitments towards Syria’s refugees. Fortress Europe has sought to inoculate itself from the crisis by keeping refugees in neighboring states such as Jordan and Lebanon, but it is clear that host countries can no longer cope (see article on Lebanon’s healthcare network).

This is leading to a desperate scramble to get out. According to the newly released UNHCR report on asylum seekers in 44 developed economies, the number of applicants grew 28 percent to 613,000 in 2013. For the first time in history, Syrians represented the most applications — at 56,400. This was more than double the 2012 number (25,200) and six times more than in 2011 (8,500). Hundreds are dying each year in desperate boat trips across the Mediterranean, while even those that make it alive are often trapped in inhospitable southern states due to EU law.

Letting more refugees into the EU would ease the burden on the Lebanese and Jordanian governments, thus dampening pressure in a volatile region. Europe must lower the drawbridge.

April 15, 2014 0 comments
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Marcello Dell'Utri was arrested in Beirut on Saturday
Economics & Policy

The curious case of Marcello Dell’Utri

by Tiziana Cauli & Joe Dyke April 14, 2014
written by Tiziana Cauli & Joe Dyke

When an international arrest warrant was issued for Marcello Dell’Utri on Thursday, he could have been forgiven for not being too worried. The Italian politician – who for the past four decades has allegedly been the link between former Prime Minister Silvio Berlusconi and the Sicilian mafia – had already arrived in Lebanon, a country where he was confident he faced no chance of arrest. Indeed, reports in the Italian media suggest that far from going underground Dell’Utri continued to think he was in the clear – using his mobile phone and credit cards despite knowing they could lead investigators straight to him.

So when, on Friday morning, police arrived at his five-star Beirut hotel to arrest him, it must have been something of a shock. How he got his assumptions so wrong appears to be a story that says as much about Lebanon’s politics as it does about Italy’s.

Catching an untouchable

72-year-old Dell’Utri has long been seen as among the untouchables of Italian politics. Believed to have been the key figure in persuading media tycoon Berlusconi to enter politics in 1994, he was a co-founder of his political party Forza Italia. The two men’s relationship, however, stretched back far further – with the Sicilian working as a manager for Berlusconi’s media and real estate businesses since the 1970s.

As Berlusconi’s star rose, so did Dell’Utri’s. By 1996 he had become an MP and three years later he joined the European Parliament. In 2001, at the peak of his powers, he became a member of the Italian Senate.

Yet even by then the law was starting to catch up with him. Allegations of involvement with the Sicilian mafia were growing in depth and strength and in 2004 he was convicted on the loose charge of ‘mafia association’, a crime that brought with it a nine year jail sentence. Yet with Berlusconi in power, his political connections enabled him to avoid serving even one day in jail. Indeed, his criminal convictions were not even enough to derail his political career – he was reelected to the Senate in both 2006 and 2008.

By the start of this decade, however, Berlusconi’s political power had waned. No longer the country’s political leader, he has spent less time fighting elections in recent years than he has contesting allegations of various crimes, including corruption and having sex with underage prostitutes. Indeed he has now been banned from holding public office, a decision he is seeking to overturn.

For Dell’Utri, the loss of his most powerful ally appears to have hit him hard. Last year, it was announced that he was stepping down from politics to fight legal cases against him. It was also around this time that he is alleged to have started plotting his escape to Lebanon.

Flight to Beirut

The exact details of this journey are not known, yet it is possible he considered being smuggled from Israel. Italian police bugging a Rome restaurant for a separate case allegedly intercepted a key conversation in which Dell’Utri’s brother discussed Marcello’s attempts to escape the country. During the conversation his friend advised him to go via Israel so as to avoid detection. “If I were Marcello I would take a direct flight to Tel Aviv and then go by car, even if this means driving for two and a half hours,” he says. This route, his friend cautions, would decrease the risk of leaving traces, making it harder for Interpol to pursue him.

Yet it seems unlikely, given Dell’Utri’s rather open behavior in Lebanon, that he was smuggled. Indeed it seems that he felt he had strong political cover. In the same bugged conversation Dell’Utri’s brother is believed to have said “his plan is to go to Lebanon because in that city [Beirut] Marcello would find himself at ease as he has been there already and he knows it, it has a vibrant culture and it would be good for him.”

Why he believed he was safe is a matter of great speculation in Italy. It appears that Dell’Utri felt he had enough political cover in the country to avoid extradition. Leading Italian newspaper La Repubblica and weekly L’Espresso reported that a friend of Dell’Utri, Roman entrepreneur Gennaro Mokbel (who was last year sentenced to 15 years in prison for fraud), put him in touch with a prominent Lebanese politician. This contact, who Repubblica alleged may have been one of the country’s senior Christian leaders, was due to help Dell’Utri settle in the country and provide him political support.

Moreover, a report in Repubblica yesterday alleged that Dell’Utri had been sent to Lebanon by Berlusconi to support Amine Gemayel’s upcoming bid for the presidency. In fact, Berlusconi is alleged to have claimed that Russian Premier Vladimir Putin asked him to support Gemayel’s bid. Gemayel, leader of the Kataeb Party and a former President during the civil war, has not yet publicly responded to the claims and was not immediately available for comment.

Whether or not these claims are true, it appears clear that Dell’Utri was convinced that he would be safe from prosecution. Although Italy and Lebanon have an extradition treaty which has been applied in the past, it was widely expected that it would not be in this case. Indeed, so confident was he that when the arrest warrant was announced on Thursday Dell’Utri’s lawyer Giuseppe Di Peri declared publicly that he didn’t know whether the extradition ruling applied to “mafia association” – the crime he stands accused of, as it may not be defined by Lebanese laws.

So far the general attitude in the Italian media at the arrest has been incredulous – it was widely expected that he would remain in Beirut without arrest indefinitely. It is certainly true that Lebanon has a mixed record on extradition, with many cases taking years before a decision is made. The speed of this case is therefore even more of a shock.

It remains unclear how Dell’Utri got it so wrong. Was he mistakenly given the impression he had political backing to avoid extradition, or did major powers intervene to force Lebanon’s hand? It is as yet not certain, but either way, it is clear that he severely miscalculated and it may cost him dearly.

April 14, 2014 1 comment
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Insurance 2014

Trading in an unpredictable region

by Karim Nasrallah April 14, 2014
written by Karim Nasrallah

The Middle East and North Africa (MENA) region has witnessed notable changes in the past few years. Beginning in 2008, the global financial crisis, followed by social and political instability, has badly affected several economies as well as caused significant disruptions in trade.

This situation has triggered a surge in demand for credit risk protection — including political risks. For numerous companies, trade credit is a key function of sales. In order to sell more, companies must be prepared to offer deferred payment options to customers, whether they are local or foreign.

Trade credit insurance is an ideal tool that helps substantially reduce the risks of a company not being paid, which can severely impact a company’s financial stability.

Domestic and export trade receivables are very often the largest asset of a company. Why do companies protect their fixed assets (buildings, equipment, vehicles, stock, cash, etc.) against fire, theft, earthquakes and more, but ignore the risks affecting their trade receivables? Trade credit insurance covers manufacturers, traders and providers of services against non-payment of their receivables by local or foreign customers. It protects companies from commercial risks, such as delays of payments or the insolvency of a buyer. It can also cover political risks in case of export transactions, such as war, transfer risks and license cancellation.

Trade credit insurance has become a necessary tool to cover credit risks in unstable markets within the MENA region.

Public vs. private

Across the MENA region, several institutions have been set up to provide trade credit insurance to national companies. Mainly found in the form of governmental export credit agencies (ECAs), these institutions are widely active in some countries across the MENA region. ECAs are credit and investment insurers that provide risk mitigation products to exporters and cross-border investors, allowing them to do business safely in volatile environments. They were originally established to support their national exports; however, their role has grown in recent years to include domestic trade.

While public and private credit insurers are rarely in the limelight, the importance of credit insurance for global trade can be illustrated by the fact that more than 10 percent of global trade each year is insured by the members of the Berne Union — the global association of credit and investment insurers. In 2012, the total value of insured short-term and long-term credit and investment agreements exceeded $1.8 trillion.

The Berne Union represents the world’s largest and longest-established credit insurance agencies, with ECAs and industry names such as American International Group (AIG), France-based Coface, Germany’s Euler Hermes and Atradius of the Netherlands. At the Berne Union Prague Club, 36 emerging market credit insurers from both public and private backgrounds come together. The aim of this association is to support the development of the trade credit insurance industry, raise its profile and support its members.  One third of Prague Club members are located in the MENA region.

ECAs are driven by a mandate (and subsidized by their government) to support exports and promote cross-border investments. Their appetite for risk is often driven by their government’s trade and economic policies. They often fall under their national ministry of finance or trade or central banks.

Middle Eastern Prague Club members include public sector institutions such as Dhaman, the Kuwait-based multilateral Arab Investment and Export Guarantee Corporation, and the national ECAs of member states in the Gulf Cooperation Council along with the state-owned agencies in Jordan and Egypt. The only country in the MENA region with a private sector member company in the Prague Club is Lebanon, represented through the Lebanese Credit Insurer (LCI).

Private credit insurers don’t have a national mandate. They are usually driven by market opportunities and shareholders’ strategy. However, usually their role overlaps with the ECAs’ and the services offered by both entities could be complimentary.

In general, the public institutions are most likely to underwrite credit risks where the private institutions leave market gaps. Private sector credit insurers are generally more likely to adapt in a prompt manner to market trends and changes, thus offering new tailored products. As risk profiles in global and regional trade and investment activities are continually evolving and today change sometimes almost overnight, growth of private credit insurance in the MENA region is an area of significant opportunity.

April 14, 2014 0 comments
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Economics & PolicyLebanese Healthcare

Public healthcare on the brink

by Joe Dyke April 14, 2014
written by Joe Dyke

“I don’t know how no public hospitals have shut down until now. I am very surprised they are all still open.” So says Walid Ammar, director general of Lebanon’s Ministry of Public Health (MoPH) for the past two decades. He argues that the scale of the Syrian refugee influx in the past two years — at nearly a million registered (roughly 25 percent of the Lebanese population) — has stretched the sector to the point of collapse.

While Ammar could perhaps be prone to overstating the scale of the problem when talking to the media, health sector and economic experts agree that the crisis in many parts of the healthcare system is acute. In a study conducted last year, the World Bank concluded that “the increase in demand for health services caused by the Syrian conflict is straining Lebanon’s health system.” In total, the report said, the additional financial burden of healthcare on the state from the beginning of 2012 until the end of 2014 will reach at least $92 million.

Fouad Fouad, a Syrian professor of health at the American University of Beirut, agrees hospitals could face bankruptcy, and expects that unless additional support is forthcoming, ministers in the newly formed Lebanese government could scale back support for Syrians. “I think either hospitals could close or they could even stop Syrians from entering public hospitals,” he says.

A chronic disease

Government officials may find it simple to blame the Syrian refugee influx alone for the crisis in the public healthcare sector, but the sicknesses in the system date back to before the first flag was raised in anger against Syrian President Bashar al-Assad.

The purely public sector has long been underfunded, as the MoPH has often preferred to support private institutions. Wealthier Lebanese generally have private healthcare insurance.  Public hospitals are thus only a small fraction of the healthcare sector in Lebanon — representing 20 of the country’s 163 hospitals and around 15 percent of the hospital beds, according to a 2013 Banque Bemo report. In 2011 the MoPH received just 2.7 percent of the government’s budget.

Chart: Syrian war cost to Lebanese health sector

Yet this reliance on the private sector belies a desperate need. According to the 2007 National Survey of Household Living Conditions, 51.7 percent of Lebanese people have no healthcare insurance at all — thus leaving them in theory under the responsibility of the MoPH. Uninsured patients are supposed to pay 5 percent of the bill in public hospitals and 15 percent in private ones, with the ministry covering the rest.
For decades, however, these payments have been either severely delayed or not forthcoming at all — pushing the cost burdens entirely onto the hospitals. As such, many institutions have been saddled with crippling debts. Private hospitals have been able to counterweight this with fee paying customers, something impossible for public bodies. “It was the case before the influx of the Syrians — [public hospitals] have always been in debt as the government is unable to pay on time,” Salim Adib, a professor of epidemiology and public health at the Lebanese University, says. “Now there is an additional critical burden [with the Syrian refugees] so it has become more acute.”

Angelina Eichhorst, EU ambassador to Lebanon, agrees that successive Lebanese governments have failed to provide sufficient funding for the healthcare sector. “It is a problem that goes back before the [Syrian] crisis. If you look at public hospitals, there is an under-funding issue,” she says.

Coping with the Syrian influx

Onto an already bust system have been thrust nearly a million registered Syrian refugees. While primary healthcare for them — largely simple processes including medication, medical tests and consultations — has often been dealt with directly by UNHCR and affiliated charities, secondary healthcare — more complicated responses to diseases that usually involve hospitalization — has had less direct support from international organizations. Indeed, UNHCR literature stresses that they “prioritize primary health care, so as to decrease the reliance on secondary and tertiary health care services.”

Until December last year, the NGO International Medical Corps (IMC) was responsible for the admission and payment for those hospitals that treated Syrian refugees. Colin Lee, country director of the charity, explains the scale of the growth. “Before 2011 we had about 140 cases a year from the Iraqi [refugees from the 2003 war]. In the whole of 2012 we had 2,500 cases through the hospital system, then in December 2012 the numbers of Syrians [in Lebanon] went through the roof and we were averaging over 2,600 cases a month last year.”

Payments for these treatments, he says, took place three months after the operation on average. And for hospitals trying to balance books, a decision by UNHCR in the middle of the year made it even harder; as funding has consistently been lower than expected, the agency reduced the share of Syrian refugees’ hospital bills they pay from 85 to 75 percent.

In theory, the hospitals are supposed to demand the remaining 25 percent from the Syrians themselves but Lee admits that in practice many have given up. “The hospitals very often will waive [the 25 percent] and take the hit on that,” he says.

More fundamentally, as UNHCR’s support is defined strictly for life-saving operations, including childbirth, many longer-term diseases are not covered at all. MoPH’s Ammar gives the example of dialysis as a form of treatment that is not supported by the international community but which the Lebanese state offers to refugees. He says that just dialysis treatment for Syrians is costing the Lebanese public health sector $1.3 million a year.

He points out that private hospitals can turn people away if they cannot pay for services, but public hospitals cannot. A 1991 agreement between Lebanon and Syria pledges “the highest degree of cooperation and coordination” on health matters. In practice this has meant Syrians have usually been able to access services in Lebanon on the same terms as the local population.

“The private sector can manage to avoid admitting cases unless they are life threatening. But when they refer the cases to the public hospital they cannot avoid admitting them. So the public hospitals are suffering the most,” Ammar says.

The largest public healthcare institution in the country is Rafik Hariri University Hospital — founded in 2004. The body has long been rocked by financial concerns, as well as allegations of corruption. In recent months it has been short on key medications, and embroiled in ongoing disputes with staff over pay.

Chart: Needs of Lebanese health system

Ammar accepts that the institution was not perfect before the crisis, but argues that the treatment of Syrian refugees has directly increased its deficit by $6 million. Executive was not able to independently verify Ammar’s figures.

Age-old problems

Putting the system back to together requires, as ever, plenty of the green stuff. The World Bank report says that merely to return the healthcare system to the same quality as it was before the crisis would cost $431 million. This includes both the public and private sector. Ammar certainly agrees that international actors should do more to support such plans. “The international community is responsible [for the Syrians],” he says. “We need more support from them.”

Unfortunately, there are justifiable concerns on the part of international donors that make them hesitant to back the system. A recent report from the British think-tank Chatham House found many donors thought state institutions were too corrupt to manage funds effectively, and charity heads are often loath to go through bureaucratic and non-transparent state bodies. This, coupled with the fact that the country went eleven months without a government, has reduced the potential willingness to provide monetary assistance.

This reluctance to back the government financially has been patently clear in funding trends. In a joint appeal for 2013, UNHCR and the Lebanese government asked for more than $1.6 billion to support Syrian refugees in the country. The UN’s nearly $1.2 billion was 44 percent funded, but the $450 million that was supposed to go to the government directly received no funding at all.

International charities have built parallel systems — either supporting pre-existing private institutions or directly setting up their own healthcare networks. AUB’s Fouad thinks that the longevity of the crisis means a shift away from this is now needed. With the scale of the destruction in Syria now enormous, even if the war were to end it is clear that the majority of refugees would likely remain in Lebanon for the foreseeable future. “[Ignoring the public sector] is a vicious circle. You can’t give public hospitals money as they are inefficient and corrupt, but without money they can’t do the services they need to,” he says. “We need to change this approach.”

There are early signs that international players are reaching the same conclusions. Last month, British ambassador Tom Fletcher took to the social networking site Twitter to announce that they were seeking to offer more support directly to Lebanese public services.

Amanda McLoughlin, Lebanon development representative of the UK’s Department for International Development, says that they will seek to refocus their support to help local systems. She admits that there has perhaps been too much going around the government in the desperate rush to aid Syrians fleeing the civil war. “By setting up parallel systems you therefore do undermine a national system. We see that in every part of the world that we work in and we try to avoid doing it over the long term,” she says. “In humanitarian crises you have to set up parallel systems over the short term, but to try and continue that model is not good for the host country.”

Cutting back

The alternative way to reduce the burden on the state would be to cut back on services that are offered to Syrians. This is extremely difficult in a situation where many have nothing at all and where a few dollars can make a huge difference. Yet IMC’s Lee thinks that three years into a crisis that has had a negative impact on Lebanon’s poorest, the need to normalize healthcare services to make them fairer for local residents, especially those hosting refugee populations, is great.

“A lot of people have paid lip service to this host population idea but little [has happened]… Some refugees receive free consultations and medications, others have a nominal fee of $2, but poor Lebanese people have to pay $6,” he says. “100 percent provision of free services is not sustainable and it is sending out the wrong message to the Lebanese. We have to do a bit more for the Lebanese population and the health sector is one area where we can do that.”

AUB’s Fouad agrees that the Lebanese state is carrying too much of the burden. “There is a need to change the mechanism of how to accept Syrians. We need to change the policy of support among Syrian refugees that means to support the Ministry of Health rather than NGOs and private hospitals. This is one option that is being discussed. We all know this is a long lasting crisis and to just keep fueling the private hospitals and NGOs is not going to be the solution.”

In recent months, Lebanon has sought, without much success, increased funding from the international community. The recent Paris-based meeting of the International Support Group for Lebanon achieved many proclamations of support, but few real pledges.

Whether or not we will see the first Lebanese public hospital going bankrupt in the coming years is likely to depend less on the actions of the new government in Beirut than on those outside. While the Lebanese government could do more to assuage doubts by cracking down on corruption and inefficiency, ultimately more funding is needed from outside sources to keep the health care system’s heart ticking.

April 14, 2014 0 comments
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Finance

Arab Stock Markets: Week 15 in review

by Thomas Schellen April 14, 2014
written by Thomas Schellen

Overview

The United Arab Emirates and Qatar were lead performers in the Middle East and North Africa (MENA) last week, showing gains of above three percent for Abu Dhabi Exchange, Dubai Financial Market and Qatar Exchange. The four other GCC bourses showed gains of less than one percent in Bahrain and Oman, a flat week in Kuwait and a drop of half a percent in Saudi Arabia.

Across MENA, seven markets were up, three were flat with index changes of 0.2 percent or less, and two ended the week lower. The most notable gainer outside of the GCC was the Egyptian Exchange; while the underperformer of week 15 was the Beirut Stock Exchange (though the drop was less than one percent).

Arab index performace

The Gulf

The Qatar Exchange rallied in week 15 and the QE Index closed on April 10 up 3.6 percent from April 6. The index ended the week just below another 5-year high reached intra-day on Thursday. On two of the week’s trading days the Doha market saw volumes of more than 20 million shares for the first time in 2014. With most companies scheduled to announce their first-quarter results between now and the end of April, Doha-based analysts expect that the market will remain vigorous.

The Dubai Financial Market had a similar week – with overall gains and a new peak. The DFM General Index rose for another week and closed with a 4.7 percent gain and was up around 45 percent for the year to date. Widening its year-to-date (ytd) increase by more than 12 percentage points in the first two weeks of April alone, Dubai’s performance in 2014 is approaching frightening dimensions.

The Abu Dhabi Exchange likewise had a strong week. From a gain of 40 points on April 6 the index progressed to add more than 100 points on April 10, for a total weekly increase of just over 5 percent.

Besides expectations of corporate earnings announcements that fuel investor appetites, the narrative of the three buoyant bourses includes anticipation of new foreign financial investment inflows when Morgan Stanley Capital International (MSCI) will begin including the UAE and Qatar in their Emerging Markets category of indices, most likely on June 2.  The upgrade from frontier market status, long coveted by the operators, was announced in June 2013.

Listed companies in the UAE and Qatar, such as real estate firm Deyaar and several banks, are expanding the stock percentage accessible to foreign investors. Deyaar, which announced on April 5 that shareholders approved allocating 25 percent of share capital to foreign investors, cited the MSCI upgrade as reason for the decision.

Yet at the same time, there are suggestions that long-term investors harbor enduring skepticism on emerging markets. The International Monetary Fund for example says in its April 2014 edition of the Global Financial Stability Report that “changes in the composition of investors are likely to make portfolio flows to emerging market economies more sensitive to global financial conditions.”

According to the Institute of International Finance’s (IIF) capital markets monitor for April 2014, moreover, gains of frontier markets in MSCI Indexes recently outshone the performances of MSCI indices for US, other developed and emerging markets. As the IIF also notes, price to earnings ratios of frontier market equities have risen above PE ratios in emerging markets. In other words, the investor appeal of frontier markets may have started to edge away from the status of under appreciated wallflower.

Of the GCC markets not affected by the MSCI status upgrade, Saudi Arabia’s Tadawul showed the greatest sluggishness in week 15, with a 0.5 percent drop in the TASI. The Kuwait Stock Exchange Index added just over one point net in the course of the period, for a gain that was statistically imperceptible. The country’s top bank, National Bank of Kuwait (NBK) announced 3.2 percent higher first-quarter net profit and 13.1 percent higher assets, both year on year, on April 13, ahead of the new trading week.

After three weeks of drops, the Muscat Securities Market advanced in week 15 with a gain of half a percent. On two days of the past week the Omani bourse saw the highest trading volumes in two months.

North Africa and Levant

The Egyptian Exchange selling spree tapered out on the first trading day of week 15 and the EGX 30 index moved up on four consecutive days, for a weekly gain of 2.6 percent. The week’s strongest day of gains, with a 1.7 percent leap, was Thursday.

Somewhat curiously, the country’s state information service (SIS) made it a point to note the day’s performance in a news brief. One can call this curious because the report was the governmental agency’s first stock market news in two months; the news item fits, however, with a selective SIS reporting tendency of the past three to highlight positive EGX developments and largely ignore market drops.

The Moroccan and Tunisian securities markets were mixed; the MASI ended intra-week fluttering with a 0.8 percent gain and the Tunindex, which showed a 20-point upward spike on Wednesday, gave up 0.2 percent on the week.

In Jordan, the Amman Stock Exchange Index continued to move sideways although the index reflected a moderate day of pressure through a 30-points dip on April 7. On the Beirut Stock Exchange, the Blom Index dropped 0.9 percent on the week, giving the general impression of a gently sloping trend since the country awoke in late February to the announcement of a new cabinet. Between Feb 28 and April 11, the Blom Index gave up 27 points, or about 2.2 percent.

April 14, 2014 0 comments
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Society

Café Diem – Seize the moment and go

by Nabila Rahhal April 11, 2014
written by Nabila Rahhal

Where in Beirut would one find a decent cup of coffee, a glass of high quality French wine, a filling sandwich and an appetizing dessert all under one roof?

Though such eateries that combine different concepts can feel schizophrenic and tend to be lax in at least one aspect, Café Diem manages to pull it off, making a smooth transition from breakfast through to dinner and drinks.

Sandwiched in-between Sodeco Square and Monot, Café Diem is ideally positioned for such a day/night concept and is frequented by Ashrafieh’s society ladies for coffee or breakfast, business folk on their lunch breaks and young couples in the neighborhood who are looking for a casual yet trendy evening. 

The ambiance cleverly cultivated by the décor is warm and charming, a blend between a bistro and a wine bar with a heavy dose of coziness. The crisp square white tiles used on the walls, as well as the charcuterie slicing machinery and the crepe maker on display, makes one feel they are in a cozy kitchen while the black chairs and dark hardwood flooring contrast wonderfully with the walls and evoke the feel of a French bistro.  

The salad is fresh and flavorful

[/media-credit]The salad bar offers the best garden fresh assortment in town

Little details such as the tea boxes and wine crates artistically scattered around and the wine bottles displayed in glass cases across from the chrome espresso maker highlight the versatile atmosphere of the space. The open kitchen theme where you can see your food and coffee being prepared and the bar running alongside it add to the relaxed and casual feel.

Café Diem is owned by Donald Battal who brought us Classic Burger and the same idea of simplicity coupled with good taste in the food menu is also found here. The offerings include an extensive breakfast menu with staples such as omelets and pancakes on offer. A scale up from Classic Burger, a business lunch (alcohol-free) for two would cost around $45.

Executive visited at lunchtime and arrived to find the place packed to the rafters. It is not a place for an intimate conversation. We were sitting so close to the next table that a moment of silence on our part ensured that we could hear every word of the conversation of the couple next to us.  But the crowd was reminiscent of the setting at a French café and did not at all deter from friendly and rapid service.

The ambiance is relaxed

[/media-credit]The seating invites diners to get to know the person next to them

I ordered the salad bar and tomato bruschetta for appetizers. The French bread the bruschetta was served on could have been less chewy but the tomato topping had just the right amount of basil and lemon seasoning.

The salad bar is the freshest I have seen in Lebanon in that even the asparagus and artichoke included were fresh and not canned. The bar also features original and authentically Lebanese items such as pickled eggplants and labneh balls of fresh goat cheese. The dressings were creative and included alongside the typical offerings, a ginger and soya dressing as well as a Mexican inspired sauce.  

For the main course we had a generous open faced chicken sandwich with a mayonnaise dressing that was surprisingly light and a grilled fish platter that was fresh tender, accented by simple olive oil garnish and sauté of fresh spinach that brought up the flavor of the fish wonderfully.

Everything was beautifully presented on dark grey stone slabs but the presentation of the espresso we ordered after lunch was a feat for the eyes of those who find beauty in simplicity. Also on a partitioned dark grey stone slab with a circular space for the dainty white cup, a light brown biscotto was diagonally laid on the remaining part of the slab and two small cubes of brown sugar were placed in parallel creating an artistic visual. The taste itself was strong, as espressos should be, and the biscotto was just sweet enough to take the edge off.  

We passed Café Diem later in the evening and it was almost as packed as it was at lunchtime but this time people were sipping on red wine instead of lattes.

With Café Diem, Battal has created a winning formula which is casual enough for it not to be a passing fad yet chic enough to maintain the interest of those who are attracted to fads.

April 11, 2014 0 comments
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Society

Painting oppression from Aleppo

by Maya Sioufi April 11, 2014
written by Maya Sioufi

“Men are preoccupied with two things: politics and sex” says Aleppo-based 70 year-old artist Saad Yagan. And that’s why many of his paintings depict men either having heated political debates or dreaming about – often nude – women. With his first solo show at the Mark Hachem gallery in Beirut ongoing, Yagan is in town to reconnect with friends and tell people that he is surviving and still working. He’s built an impressive contact list since his first exhibition in Beirut back in 1971.

A raid on his studio

The Syrian crisis has not been easy on the artist. In 2011, his former studio, 18 kilometers outside of Aleppo, was raided by the Al-Qaeda affiliated Nusra front. They set fire to 22 large paintings and his library of books because they considered his work haram, an Arabic term meaning sinful.  With Al Nusra still occupying his former studio, Yagan moved to another one, also in his hometown. “Aleppo is like Altico [superglue] to me,” he says as he brushes his handlebar mustache. He wouldn’t consider living in any other city.

After taking two years off from painting, he grabbed the brush again this year.

As you walk through the gallery, you cannot help but notice a large black, white and red painting entitled “Upward Fall.” Painted this year, it represents the Syrian crisis and is the artist’s favorite piece in the exhibition.

The Dreamer
The Dreamer
Saad Yagan with "Aleppo's Fortress" in the background
Saad Yagan with "Aleppo's Fortress" in the background
The Wisdom 2011
The Wisdom 2011
Castle Cafe
Castle Cafe
MAESTRO
MAESTRO
Fishermen in yellow
Fishermen in yellow
The Sheikh and the Sea
The Sheikh and the Sea

Some of the art available on show at the gallery

 

 

Universal art

Taking his first brush strokes at the age of 13, Yagan started painting to impress his neighbor’s daughter whom he had a crush on. But his art impressed more than just his muse. By the age of 18, he had his own solo exhibition at the National Museum of Aleppo. And from the walls of Syrian galleries and museums, his art pieces were hung in galleries in Europe, Canada and the United States.

Yagan’s art is universal as it portrays human feelings and psychology. Most of the pieces exhibited at the gallery were completed prior to the Syrian crisis and do not portray Aleppo or the civil war. He stresses that love, jealousy and other human feelings are the same whether you are in Japan, Denmark, Syria or Sudan. From boredom, to depression, to loneliness, his pieces look to reveal what people are thinking. “People mix in coffee shops and public places but deep down inside, they have a completely separate psychology and are each on their own,” he says.

His main aim is to illustrate oppressed people who are aware of their problems but unwilling to find a solution. He wants viewers to receive that message and think whether maybe they can do something. “Wherever there is a humanitarian crisis, the message in my paintings apply,” he says.

Going forward, the artist expects that his art will most likely depict Syria’s turmoil. “I’m thinking of what I’ll do as a painter with something completely different than photography as I want to show the inside of the problem,” he says; a picture that will undoubtedly be difficult and painful to illustrate.

 

Saad Yagan’s exhibition at the Mark Hachem Gallery in downtown Beirut is ongoing until the 19th of April

April 11, 2014 0 comments
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Since its first edition emerged on the newsstands in 1999, Executive Magazine has been dedicated to providing its readers with the most up-to-date local and regional business news. Executive is a monthly business magazine that offers readers in-depth analyses on the Lebanese world of commerce, covering all the major sectors – from banking, finance, and insurance to technology, tourism, hospitality, media, and retail.

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